Used them several times for different appliances, always great service. This week, dryer stopped working. Texted Sunday afternoon. Tech showed up Monday by 1pm. Needed parts. Told us it could take 3-5 business days. Was told today parts were in. TWO hours later. Job was completed. Impossibly great service. CALL THEM!!!! read more

Excellent service. My dryer went belly up and upon many recommendations from Nextdoor, I chose this company to come examine it. They were able to get me in the following day. The technician was very pleasant and professional. And honest. He could've attempted to repair it, but advised us to just purchase a new one as the cost of the repairs would be more than the dryer was worth. We appreciated his honesty. If ever needing an appliance repair company in the future, we will definitely give them a call. read more

They are awesome! My dryer was making a funny noise and I thought I was gonna have to replace it. They were able to switch out a part very inexpensively and it is still working four years later.! read more

This is the fourth time I've used this company. The attentiveness, expertise, and efficient service is top-notch. I was given accurate availability time. My technician was very knowledgeable and I felt confident in the information he provided for me. The cleanliness of the service was excellent as well. Will definitely be calling them again when needed read more

Good work, but expensive. They are more apt to just replace broken parts then try to repair them.

We had a dishwasher emergency and Appliance Concierge was very responsive. They were excellent communicators. Steven was really so great. He was so kind and polite, took his shoes off, and went above and beyond to fix the problem. I recommend him and this company wholeheartedly. Fair and honest pricing. read more

Appliance Concierge Services is the Best! Our stove that was only 13 months old decided to stop working this weekend. I reached out on Saturday and Mary responded immediately. The tech that showed up today was great- he was very honest and helpful about the repair and got us in touch with the right people at GE to get the repair covered at no cost. I highly recommend using them for any appliance issues! read more

These guys are awesome! My dishwasher decided that it didn't want to drain anymore, so I called up Appliance Concierge Services and they come over for one visit to diagnose the issue and order the correct replacement parts and then they were back within a week to make the repair. I'm so happy I don't have to hand wash everything anymore - thanks for fixing my Cinderella story :) From start to finish, they were efficient, friendly, and affordable. I highly recommend! read more

I needed someone to come diagnose a fix for an oven repair. They came out, and while the scheduler and the tech were very nice, the tech was not helpful at all. AND he told me he was the most senior tech. He ultimately decided he was not sure what the problem was. He *thought* * maybe* it was something but could not guarantee it (and it was an expensive part that he suggested we order). He said I could try my luck but he wasn't sure if it would actually fix the problem. He actually told me to contact another company. And then charged me the $75 fee which was incredibly annoying since it was the most unhelpful check. Really disappointed in this company and will not recommend or use them again. I felt like they just threw their hands up and took an easy $75 from me. read more

I contacted Appliance Concierge for a fridge/freezer repair. They were prompt and friendly and diagnosed the issue quickly. Supply chain issues delayed the repair for a couple of days, but once completed the refrigerator operated perfectly. read more

Very responsive and courteous. Wore face mask and gloves the entire time. Knowledgeable and kind. Will definitely use them again.

Appliance concierge always goes above and beyond as far as their services go. They are always on time and the service people are always very friendly and helpful. They were able to find parts that I didn't think would be available for my old built-in fridge, but somehow they managed it. They even came back to check on annoys noise for no charge! read more

The only reason I'm giving Appliance Concierge Services 5 stars as because Yelp won't let me give them 6 Stars. I have not actually used Appliance Concierge Services... I called them out to my house because I had a dishwasher that wasn't heating up. The repairman took a look, and offered me the honest advice that I'm better off buying a new one. Then he refused to charge me for the trip even though I offered several times. It is unusual these days to find people who will give you good advice that's in your best interest even when it's not in theirs. I trust Appliance Concierge Services, and you should too. read more

Highly recommend Appliance Concierge Services! Had a refrigerator leak due to fault in the water supply line. Texted for an appt, response was immediate and scheduled for 48 hrs later. Gregory arrived on time, quickly assessed the issue, checked for parts available and went and got the part on the spot, came back and made the repair. Transparent on labor charges and do not up charge on parts. 90-day warranty on labor, one-year on the part. Professionalism and great service at its best. read more

This is a fantastic company. They are amazing at scheduling, asking questions about the unit needing repair so they can be prepared when they come. I got voice mail when I called, so I chose to communicate by text and it went really well. Unfortunately, the labor charge to fix our old front loading washing machine was more than it was worth so we were unable to actually use their services at this time, but we highly recommend them. Tim was the tech that came out, and he was so friendly and professional. read more

Excellent and honest business, recommend this family run business for any appliance repair. Always do a great job and never overcharged for unnecessary repairs or parts. read more

This family-owned business is on top of it, and our experience was 100% satisfactory. Throughout the process, they have been very communicative, knowledgeable, and ON TIME. They easily diagnosed our stove issue, ordered the part, and fixed it quickly for a reasonable price. They were clean and respectful of our home. We definitely recommend their services. read more

Steven came out to my home to fix the ice maker in my refrigerator. He called ahead and showed up on time. He was extremely polite and professional. He did a through job of troubleshooting and identified the faulty part. He was very knowledgeable and quick. This is the third time I've used Appliance Concierge and will continue to use them for any future appliance issues that arise. read more

Stephen, the tech who came out to fix our refrigerator problem did a great job. He quickly diagnosed the problem and what it would take to repair it, both mechanically and cost-wise. He took the time to explain the problems and so we know what we are dealing with. And he arrived on time which we appreciate. read more

Highly recommend! Greggory gave me a call before arriving which I requested and greatly appreciated! He could not have been more courteous, friendly and efficient. A true professional. He took the time and effort to explain and show me the repair. He got things done quickly. Cost was more than fair. SO appreciate this company. Ten stars! Thank you Sal and Greggory! read more

Fireplace cleaning: Even though I was able to get someone 2 months faster than a fireplace company I contacted, I'm not sure it was worth the price. The products used were very noxious and still smell a week later. There are spots on the glass when we turn the fireplace on. Our first "professional" fireplace cleaning, so not sure what to expect. Did get a response from the owner saying that the smell and streaks were normal. Quick response appreciated. read more

I'm getting on the 5 star bandwagon. Greg showed up on time, quickly resolved our issue, gave us a great education on the oven operation, etc. Very professional and helpful answering questions. They will be my go to in the future. read more

This was my first time using Appliance Concierge and they were wonderful to work with. Easy to schedule online, they arrived on time, and quickly fixed our dryer (took less than 45 min). Honest and fair prices made me feel at ease and not like I'm getting ripped off. I would highly recommend their services to anyone. read more

Appliance Concierge Services is the BEST! I was heartsick when my 19 year old Maytag Neptune washer stopped working. On the referral of a friend I called a different repair service who said it was toast and to start shopping for a new unit. I was lamenting to another friend that night about the situation and she told me to call ACS--that they go the extra mile to find solutions. 1) I left a VM and received a call back within an hour. 2) Mary listened to us without trying to hurry us. 3) Mary researched the issue and called us back in less than a half hour with an option that worked perfectly--it got my household up and running again. I was able to run one test load and three other loads of laundry. Then when I asked Mary how much, she said not to be silly--we didn't owe her anything. I hope karma rewards her with 1,000 blessings. We are a happy house again. Thank you, Mary! read more

I had a Stovetop and Dryer repair done in the same day. First class Service done the way you would expect. very knowledgeable, courteous, on time and most of all fairly priced. They don't try to sell you a bunch of crap you don't need. If you want it done right and at a fair price call Mary and Anthony at Appliance Concierge Services!!! read more

The gasket on my fridge's top freezer door seemed to stop working this weekend, but when Anthony (the owner) arrived, he told me that it was not the gasket seal, but rather the leveling of the unit that was off. He leveled it off and saved us the money on the part. I highly recommend anyone who's approach to business is honest and ethical and am happy to pay a fair price for their services. read more

Cameron was so professional and knowledgeable about how to repair our GE refrigerator that had a lot of ice accumulation at the bottom of the freezer & was leaking-- he was prompt, kind and patient as my husband and I asked him many questions and he treated our home like it was his own. He even put the items back in the refrigerator and cleaned up after the job was completed. Highly recommend! read more

Highly recommend these guys. Reasonable repair costs. Very honest. Was able to easily text back and forth with model numbers and pics. I have a built-in, double oven/microwave combo. Microwave needed magnetron & diode. Oven needed new display. This required removing the entire combo from the wall. They were very careful with the unit and my flooring. They fixed both and it's back in the wall working. Great job guys! Thanks! read more

Our dryer went out. Gregorgy came out and was very professional, let us know exactly when he would be here, knowledgeable, clean and efficient. Took a few minutes to check our ice maker. Fair priced! I would highly recommend this company. They are in my contact list. I will call them again for any appliance needs! Thanks Gregory!! read more

We had a fridge that wouldn't cool. There was a 3 hour turnaround from the moment I called them, to when the fridge was fixed. Called them at 8am, left a voicemail. Heard back by 9am, scheduled an appointment for the next morning. Then at 10.30am the same day Mary called saying that Anthony had an opening and could come over right then if someone was home. The fridge was fixed by 11am. This kind of customer service is unheard of in this day and age!! Mary and Anthony are experts and knew what the potential issue was when I gave them the make and model number over the phone. I called a few other appliance companies that were giving me a 3 hour window in which they would show up and cost way more. I highly recommend Appliance Concierge, and will be returning to them with any future issues on all our appliances. Thank you for being so amazing! read more

This is a great company! I texted in the morning and they were able to send someone out to fix my washing machine that afternoon! Greg was awesome- he explained everything in terms we could understand, made suggestions and we ended up not getting the repairs because it is cheaper to buy a new one! I would definitely recommend this business! read more

What an amazing small business!! Our fireplace has been out for three years - Mary and Anthony "Ant" were incredibly accommodating as I had travel coming up and came to our home on a Sunday morning. No additional charge - that's right no extra charge for a Sunday call. Fixed our issue swiftly explained throughly - very knowledgeable!! Charged a very fair price - never have to look for another appliance repair - have them on speed dial!!! Do not hesitate using this company - you will not be disappointed!! read more

Our dishwasher went out and Steven came to repair it. He was professional, personable and fixed the problem. We now have a working dishwasher! Appliance Concierge is our go to for all our appliance repairs personally and for our Real Estate clients. Thanks for the fast response time and repair! read more

Fantastic service provided! They were professional, courteous & thorough when they provided a quote, they responded quickly to my inquiries, and were able to get a technician out to our home within an hour! Gregory, the technician, was outstanding - very friendly & professional, explained everything he was doing, and even gave some helpful tips to us as newcomers to the area! I will definitely use this company again if I'm ever in need of service, and will recommend them to everyone I know! read more

If you are looking for a family-owned company that exemplifies honesty, integrity and great service, look no further! Our dishwasher was giving us all kinds of problems. Our technician at first thought there was an issue with the electrical panel and pump assembly. This dishwasher came with the house and apparently it is an unusual, more expensive brand, so the repairs were going to cost us $450. I scheduled the return visit, but two days later I received a call from one of the owners. They had called the manufacturer, done some research and found that our dishwasher soap brand often caused sudsing issues with our type of dishwasher that caused our kind of malfunction. They urged me to run the dishwasher a few times with a soap they recommended. I did and hooray! No $450 repair necessary. Of course they could have proceeded and we would have been none the wiser. So we TRULY appreciate their trustworthiness, and will recommend them to anyone who needs a home appliance repaired! read more

"Wow" is all I have to say about the response time, service and customer centric approach that Appliance Concierge Service operates with. The appointment was made through Yelp which was extremely convenient and easy and they worked around my crazy schedule. The technician named Gregory showed up on time and was more than courteous with taking care of my service issue. He even went above and beyond to take care of another very quick item without charging me an extra arm and leg like most places would. Definitely have earned a loyal customer and I look forward to doing business them in the future! read more

Amazing service! From my initial contact thru Yelp to the service call, they were professional and thorough. It's a family owned business. Mary who I spoke with via text, phone and video was excellent at answering my questions and helping diagnose my dryer. She gave me an accurate estimate as well. Greg arrives bright and early on Thursday morning.... confirmed what was wrong with the dryer and confirmed the estimate. Once he fixed it... we turned on the dryer to make sure it work and showed me the parts that he had replaced. I will use these folks whenever I need assistance with my appliances. read more

re: fireplace repair When i called they scheduled an appointment around my schedule - promptly after i called. They gave me an estimate of repairs and let me know any required parts would result in additional charges. Anthony arrived timely, extremely polite and knowledgeable. He was able to get it repaired without needing any new parts, but let me know that the pilot was weak and may need replaced down the road, but it wasn't necessary today - told me to save the money and wait until it needs replaced. read more

This company is top notch customer service and excellent workmanship. Local company. Fixed 2 refrigerators for me. read more

Mary was very good in communicating with me about a few problems that I wanted fixed They came out together, we did a triage on some of the issues and figured out what was best to tackle quickly. Anthony had my our microwave open and was getting things fixed in 5 mins and I got an honest bid on a future job and an honest (you are better off buying a new dishwasher) also as opposed to them trying to sell me Very good folks read more