Hello, I would like to report a very disappointing customer service experience at the Victoria's Secret store in the Folsom Palladio. I went to the store to make a return and also completed an online purchase of about $250. After finishing my transaction, I simply asked for a bags The employee told me, "Sorry, you have to make a purchase," even though I had just completed a return and an online order. read more

Was on hold for 20 mins- and when I called back again and asked if they had an item in stock I was told it's busy so I'd have to check myself because she couldn't.... Waited 23 mins for nothing. Busy or not 20 mins is insane read more

Victoria's Secret & PINK - 20 min hold time!! - Lingerie Near Me - Folsom, California

Location: 4/5 Selection: 3/5 Customer Service: 1/5 Neatness: 1/5 (Christmas time) Pricing: 3/5 People watching: 4/5 Overall: 16/30 (53%) or a 2.5/5 Definitely could use some benches for us men to sit on. read more

i went to this location because it close to me and i needed new bras. i had a worker size me and i was confused because it didnt seem like the right size at all. i ended up spending over 200 dollars on bras that weren't my size. these people need to learn how to size properly because now i have to return everything i got and it was huge waste of money and time. read more

I went to this Victoria's Secret today and sadly had a horrible experience we were looking around and me and my friends were just talking while our other friend was shopping buying things and we got told to leave! i understand if they were busy and we were taking up space by just looking around but there was literally NO ONE in the store but us and maybe 2 other people so the fact we got asked to leave for no reason , also if it was a group of teenagers I would understand but it was just a few of us adults. We felt extremely judged for no reason. Hopefully they can get a better manager or workers in there that aren't as disrespectfu. And this is coming from someone who worked in retail / customer service read more

Okay, so, first of all, if you take a look at my Yelp statistics, you'll see that I don't take 1-star reviews lightly, at all. This is only my second one so far (on my current account). In order for me to write a 1-star review, the customer service would have to be beyond atrociously bad. In general, something that could be described as "harmful" would have to occur. I'm so emotional about the experience that I had here that I'm hesitant to even write about it. I've written and re-written this review, and mulled it over quite a bit. Literally my entire career has been in customer service. I've worked in catering, restaurants, and retail forever, and nothing else, so far. So, I understand getting frustrated, having a bad day, etc. When I came in to return two sports bras (out of a much larger purchase), the cashier seemed to hate me from the start. Like I said, I've worked retail-- I used to be the assistant store manager of Izod at the Folsom outlets-- so I understand being frustrated about returns. I tried to be friendly with her, anyway. She must have mistaken my friendliness for patronizing, or had some kind of mental health issue that caused her to perceive me as attacking her when I wasn't, because it was like the harder I tried to be nice to her, the meaner she got. Looking over the other multiple other one-star reviews that use words such as: rude, unwelcoming, mean, huge ego, shitty attitude-- yeah, I think we're talking about the same staff members! The cashier literally threw my change at me, which is, technically, assault. (There was a lot of coinage involved.) So, I took her picture, which she screamed at me that I could not do. Um, you should have thought about that before you assaulted me. I literally do not care about your feelings about how I respond to you throwing something at me. (But, no, I will not be sharing or posting her picture anywhere.) Neither her nor her manager would tell me their names or give me the corporate number. Obviously, I was able to find it on my own, and called to complain. The employee tried to call the cops on me for taking her picture. The cops came out and laughed at her. Corporate gave me an extremely generous gift card, which I used at another store. I would never come back to this location. They literally assaulted me, and then tried to call the cops on me for taking a picture of the violent employee. read more

This store has one of the most respectful, caring and helpful service I have EVER SEEN. Highly recommend.

I shop here a lot. I also like to try things on at home to get a better idea about sizing and styling with other pieces in my wardrobe. I would not say I do an extreme amount of returns, but there is always an issue when I go to this location. They would not process my return, offer me store credit or cashback for a few day old return I had with a receipt & original form of payment. This location is a lot more convenient than the one in Roseville, but I will be a more frequent shopper at the other location due to their lack of help in the return department & customer service being minimal. read more

Victoria Secret is no secret for sexy, cute quality undergarments! They were having a panty party the day we were there and that's what I was shopping for! Which meant 12 panties for 38.00! They had tons of cute different styles, sizes, materials to choose from! The ones with peaches on them I found were my favorite, my boyfriend loved the cheeky red ones the best! The store had tons of fun cute things and a large selection! The Palado is a fun place to shop anyway, accept for the parking. Lol read more

i returned an outfit to VS because my daughter tried and it was a gift and she couldn't return it and get store credit. I got the receipt from my sister and still could not get store credit for my daughter. I don't think I will ever shop at Victoria Secret again! crazy policy! read more

I was very impressed with my experience the other day at Victoria Secret in Folsom. Yasmin is an incredible associate. She is extremely knowledgeable of the products and offered me multiple suggestions. She is very patient and likable as well. She delivers great customer service! read more

$20 t-shirt bra... get one, two, more! It's a steal. So comfortable. 5 for 28 undies... yup, I'm in (was, bought!) Excellent service, from getting measured to cashier. Thank you. Lots of selection. You won't be disappointed. Except the age group going into Victoria is getting younger and younger. I need anti-aging hahaha read more

Wow is all I can say!! My gf and I stopped in today at this VS location for the first time ever. I recently found out about this location and saw the low reviews on here and wasn't expecting much. I can say I was pleasantly surprised! We were both instantly greeted at the door. I told the sales lady that I had received an email notification of specials going on for the holiday weekend she was aware of all of them and took us around to both the Pink section and the VS parts of the store. Two sales ladies worked in tandem amd showed us different styles, colors and all of the current promotional items. Every one was so friendly I almost couldn't believe it ! I may consider driving out here for the mid year semi annual sale in June the selection and services were that good! read more

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Two issues: Went here twice in the same day. 1st issue: My sister and I were shopping the sale and when we were here we were at the register and my sister was using her 10% off orders coupon from her PINK app (able to be combined with the sale items) and asked if she could use it more than once. The cashier brought over the manager, Victoria, and Victoria stated that it was impossible because the coupons have a one-time use code. My sister asked a clarifying question from the restrictions on the coupon and Victoria promptly said yes without even realizing it wasn't the same thing. Anyway, she said no. So, we tried it again on a later purchase and it did work. 2nd issue: My sister and I went here during their sale again because she wanted an exchange (fitting rooms are closed). Everything was fine on the floor. However, when my sister and I got to the front of the line we had a rude cashier. Her name, I think, was Alexandra. She is Hispanic, has frizzy hair, doesn't wear make up, maybe 24, and has a heavy build. When my sister was doing an exchange the cashier didn't offer any insight to how it would work and if her exchanged items would be counted for her original payment if she brought those back too. Instead she was just silent and occasionally walking away to another cashier to the right of her and whispering unknowns. But, every time she walked away the other cashier would always look at us. After everything we were finally ready to go. Afterwards, we didn't get any customer service from her. The manager, Victoria, didn't offer any help once again. All in all - awful employees. Victoria's secret was fine. read more

Some Staffs here need some customer service training! They are so rude and racist!! When I came in no one even bother to greet me but when another (white) lady came, staff was all smile and greeted her I went there to use a mailer coupon and have an angel reward as well to use on my transaction but they don't want to allow me to use both. Clearly says at the back of coupon that it can be combined with Rewards. I AM SO DISAPPOINTED! I also felt judged for using coupons. Seems like they make their own policy instead of following VS policy. I dont know the name of my cashier but she's a tall lady, looks like hispanic ethnicity. SHE and the MANAGER ARE VERY RUDE!!! Staffs are chit chatting with each other instead of helping customers. Never going back to this store again!!!! read more

They are going overboard at the door questioning every customer before letting them inside, asking whether they've been here since reopening, going over their social distancing guidelines, and asking them if they've considered exchanging instead of returning if they're holding a bag. It is taking up a lot of unnecessary time and intrusive. They were basically trying to discourage me from returning. This caused the line waiting to go inside to get longer and longer. Then they changed the way people were lining up at the register even though people were waiting on the floor stickers. The employee handling my online return was not friendly. read more

1 Star for the bad experience with customer service, the staff are RUDE, attitude, treat you bad, unwelcoming and huge EGO. No one welcomed, thought one staff saw me walking in, but she ignored! No one helped me while shopping around, but here is the end, the cashier was very rude when I was asking about the price and showing the coupon!! And when I asked about return policy she rolled her eyes at me, and said 30 days!!! This place is well organized!!! But the staff need a serious training for how to treat customers! read more

The other reviews are taking me by surprise! My husband and I came earlier this week and had an incredible experience! As soon as I walked in they asked if I was gift shopping or personal shopping and offered me a bag. I love that they gave me the space to shop and weren't bothering me every second. They checked in once in awhile but never were annoying. I needed to get sized and the girl who did my measurements was very kind and patient with me! She sold me on whatever I tried on. Another associate walked in the dressing room and was so attentive when I had a question! Checkout was quick and easy! I let her know that the customer service here was better than our location in Roseville. This was the kind of shopping experience I made the extra trip for. Thank you, I hope it will be like this every time because you have absolutely earned my business. Keep it up, girls! and thank you for your hard work, I've worked in retail and know how frustrating the holidays are, the girls working that day had the upmost amazing customer service, your manager should be proud. read more

I don't normally give Yelp Reviews, but I felt a review was absolutely needed. Grace and Juliann provided excellent 5 star customer service (I would give more stars if possible). They were extremely helpful and answered all my questions. The store was extremely busy especially being a Friday night and many were doing Christmas shopping but they still took the time to help me. There were a few rude customers shopping at the store but Grace and Juliann still were very polite and helpful. I recommend all to come shop at this specific location for all the employees seemed to have a great attitude and seemed to be all very helpful. This location is also dog-friendly as I brought my dog with me as I was doing Christmas shopping and all the employees were very accommodating that I brought my dog. read more

Grace with the red hair was absolutely such a beauty of a human. She showed us in the right direction of everything that we needed and was such a joy of sunshine and I appreciate her ability to be a quality human being. read more

I love VS and Pink but this Palladio location disgusts me. Never coming back. I work retail also at Old Navy and every time I give this location a chance, I am rushed, stared at (regardless of wether I have a purse, makeup, hair done, etc.) Seems they only give good customer service to a very specific demographic which I've never experienced as a well dressed 19 y/o. They make it seem like I shouldn't be shopping there! I was so excited for 5/28 panties and I left in such a bummed awful mood. I understand coming in 2 hours before close might be annoying... but don't work retail then? When I got to the counter the cashier said nothing. I work retail so I understand the closing shifts are tiring, but don't make it miserable for everyone else!!! She grabbed the panties off the counter with a disgusted look, and after scanning I realized I didn't meet the total amount to redeem my $10 off of $40 coupon, so (with an empty store and nobody in line) I asked if I could run and grab another pair, but then I told the cashier "Nevermind I don't want you to have to suspend the transaction." Once I said that, her mood shifted! Ridiculous. Everyone deserves a positive experience especially when the customer is being kind and apologetic for their inconvenience. I don't understand the ego of these workers. There is ONE helpful brunette with straight cut bangs, but aside from her the employees need to be humbled. At the end of the day you're still working retail. Needless to say avoid this location. :( read more

I just ran in there on my way to a wedding.. my strapless bra broke and the girls there were SO NICE and SO HELPFUL. She grabbed me the perfect bra and I was on my way! Awesome!! read more

Stopped here with my girl Nadya to pick up a couple things for our holiday date night and received excellent customer service. We were impressed with the selection and even though the dressing rooms were closed, we still managed to find some stuff she loved. It's good to know that this great brand makes fashionable and classy lingerie that fits her curvy body. The turquoise corset bra was my favorite. We will be back in the near future. read more

The employees at this establishment clearly care more about their own agendas than following the posted store hours. They close early often because they feel like they can. At some point I'm hoping corporate actually reads this review and sees that this is a store that either needs new management or their management needs to manage. read more

Never a bad experience here. Everytime i have came in the store is very clean and the employees are extremely nice. Im currently pregnant and the undies and bras are just so incredibly comfortable. I love getting my bras here. Plus this last time i went in i used three coupons that saved me a ton of money. Love how nice the associates are here and how helpful they are. read more

Really disappointed with this store. Cashier was rude and I couldn't get help with finding a size .

Not a bad place to have a Victoria's Secret. It's so close to my house that coming here is very dangerous. They always have the usual items that any girl needs: underwear, bras, pajamas, PINK items, fragrances, lingerie and more. I recently fell in love with their VS Sports Line that includes a wonderful sports bra called the KNOCK OUT sports bra. Zippered in the front and very supported. Good customer service as well. I had to dock a star because I did a return the other day and for some reason their computer system was down and they could not refund my credit card. They had to give me cash back instead. A little annoying. Overall, a great place for all your VS needs. Will be coming back again soon! read more

Not sure when this location opened, but it's definitely the newest VS in the area. I noticed they had specials that other VS's did not have, which is cool! Salespeople are very helpful, even willing to take items off of the mannequins for me without complaint or rolling their eyes. Surprisingly, stock can run low, but this is a pretty good sized store so they have a great variety! I particularly love how pretty and new the place looks. read more

Victoria's Secret & PINK - Storefront - Lingerie Near Me - Folsom, California

Nice spot, workers can be a bit sparse but selection is well stocked and the workers that were there were nice and friendly

Great experience at the Palladio Victoria's Secret! Way less chaos than the Galleria store. Aurora was so sweet, and very upbeat and complimented me on a weight loss which was nice! She also put me at ease about trying on a bra although I'm breastfeeding right now. Jordan was also amazing in the fitting room as well and was very happy and calming. Checkout went very fast, came for the 7/$28 parties and $10 off a bra special. read more

The best place to buy a good Bra. The employees are super helpful. We all like Pink.

There are two staffs thought I stole their stuff. Really disappointed their job Duty.

The "managers" have the sh!#iest attitudes. They just don't care. It's retail, complaints are going to happen. When your quality is going down, customers will take notice. The panties that I loved have been falling apart because they're being cheaply made. My infinity bra ripped on the side. The slides I bought last year are STILL transferring dye to my soles and a pair of socks- before I knew better. I came for one thing, they don't make them anymore. I thought I'd pick up a strapless bra but I wanted to make sure the quality was back up to standards- given the price. They were not listening and were telling me to call customer service to ask a question. So frustrating and shi!!y for how expensive VS remains even as they are cutting corners and sacrificing quality. Oh yeah, while open, employees should be customer focused. Sale changes should occur the night before, after closing or the next morning before you open the doors. I shouldn't have to say that. read more

Went in for a gift card. After I got in my car, I noticed that I'd been charged TAX on a gift card! I've worked retail. I know you don't tax gift cards. The merchandise you buy with the gift card gets taxed. No bueno. Called the store. They couldn't do anything over the phone. I went back. My money was refunded and a new gift card was rung up. I was made whole but not once did anyone bother to apologize for the error or the inconvenience. They have poor customer service at this location. Beware if you purchase a gift card! read more

All Victoria's Secrets are pretty much the same to me, but this location stands out. Not only is it in a super nice area, but the actual building looks so cute and appealing! Once you walk in, all the clothes and bras are nicely spaced out; not too crowded like the one at Sunrise or Arden mall. Also, there is a girl who works there named Natalie, with long dark hair, and she is incredibly nice and helpful to me every time I shop here. I drive a little extra just to come here because I love how enthusiastic Natalie is about her job, she truly cares about helping customers find the perfect bra and helping out for a sexy date. She makes me feel so comfortable and I just want to say she is awesome and she has amazing customer service!!! Thank you Natalie! read more

I really love this place! I mean, what's not to love really?! They offer everything cute and sexy to make a woman feel the most comfortable and desirable. The store is divided into half VS and half PINK. I love both for different reasons. I would suggest VS for sexier clothing and underwear/bras, and pjs. I would suggest PINK for workout clothes! The best workout clothes ever! They are thick, flattering, lots of styles, colors, and most have pockets for the leggings. I literally just purchased my 6th pair of leggings and man, they are so cute! I get so many compliments on them! And I just got two workout shirts on clearance as well... so cute! And good material! Plus the shirts have cute tight ups in the front of the shirt, which I love! It's a newer way to wear a crop shirt. The shirts were originally $30 each and I got them on sale for $7! Always check out the sales rack! There leggings are a really good price considering tHe competitors- lots of places rack up price to like $50 and more- the leggings here are only like $30. Also! Big shout out to TORI! She is super friendly and helpful! She went above and beyond and held my sizes at the counter bc I had called ahead asking if there was still a small. I felt totally appreciated and a valued customer. She's awesome! I definitely suggest coming here! read more

Victoria's Secret & PINK - My shirt! - Lingerie Near Me - Folsom, California

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A well oiled machine. I came in and asked someone for help in bra fitting. The lady handed me off to Frenchie in the fitting room who gave me a bunch of bras to try on for size. She helped get me into a bra that fit well. She then handed me off to another lady who took me right to where the bra I needed was and found my size and color. I got fitted, got the 2 bras I needed and checked out all in under 30 min. Thank you ladies for making my life easier! read more

People working here are super nice and super helpful, I love shopping here and they're super friendly when it comes to ordering stuff online that they don't have in stock. Nora is especially very helpful when it comes to finding items I'm looking for and informing me of the sales read more

I have been at this store a few times- each time did not feel welcomed. No one greeted or offered to help. Feel judged for using coupons that Victoria Secret emailed me. The store is clean and well organized. The staff team however needs to further training on professional courtesy. read more

I don't know why this place doesn't have good reviews. Today was my first time at this location and the workers were so friendly and helpful. The selection is nice and victoria secret is connected to vs pink so it's basically a one stop shop.i was hesitant at first to go here because of the bad reviews but actually had a good time shopping at this location, I will be back if I'm ever in the area.i was very pleased with my experience today. read more