Small quarters but the selection packs a decent punch. Owners and staff are welcoming,…read moreknowledgeable, and helpful. Not your usual aquarium store layout with most tanks on one side of the store while accessories and food aisles dominate the square footage, but tank-maintenance, small pet, and reptile wise, they have a lil bit of everything you need. It's all there. I was looking for more aquatic plant additions, shrimp, and loaches for my tanks when the owner informed they get re-stock and new shipment every Tuesday. I ended up leaving with male guppies, Molly's, and some homemade beef jerky (which was 10/10 btw) that auntie at the register offered instead. Don't know anything about the "smell" mentioned in earlier reviews because there wasn't one, not even the pet store kind that's expected. On the subject of earlier reviews, as far as service goes - it was busy since it was a Saturday and no one was rude or unhelpful to us considering we came in a big group with teens and kids, an age range famously known for wandering around with zero spacial awareness for others. They could have been annoyed or impatient about that alone, but they were accommodating given the size of the store. One staff member entertained my kid-sister's questions and requests while simultaneously helping others and cleaning the tanks. An example for you. For being a local family owned business since the 80s, I don't think over-the-top service is necessary. But I have a soft spot for small local business owners, so what do I really know? They keep the community alive. It gives them their own character. I doubt a 3 or less star review would negatively impact these long standing businesses anyway. But that's because I live in reality. I'll be returning every other Tuesday after they've acclimated/quarantined the last weeks new shipments. The location beats having to go Kalihi or Town if you live in nearby neighborhoods. Love that.

Hey I was just wondering if you guys want to buy some jackson chameleons. Male and female. They are…read morelocally grown here in Oahu. Human friendly. I catch/raise them down the road from where I live so if you guys wanna start selling them let me know as we can talk prices. Kai 8082008273

Very friendly and knowledgeable staff. The owner Shelly is very helpful…read morein helping me choosing the perfect Discus for my 120 gallon fish tank.

Met one of the owners she was super nice! Answered alot of my questions. I like that they deal…read moremainly with Discus and they even had home made frozen beef heart food mix. Will be coming back here for more Discus!

Came here in a bad mood after my terrible visit from Petco. A young male worker asked if I needed…read morehelp and just that interaction made me feel a lot better and we talked about what I needed. Thank you Petsmart for caring about your customers I will always go here from now on even if it's a longer drive. My tabby loves it here too. #CyaPetcoHelloPetsmart

Checking in was pretty fast because I made my appointment on the app. Friendly, clean store. Nadine…read morewas Kiki's groomer she did a good job.

Product in stock whenever needed and helping me load purchases into car was a big help. Thank you.read more

We were regulars for Petland Kahala. Didn't know where they went. Found out from a friend that they…read moremoved here, just went & found everything for our turtles, guinea piggies, & other pets. I'm so glad I drove out here from town. We'll be back definitely

Wonderful pet store! Always very helpful when I'm looking for a change up in my dogs diet!…read more Evangers has the best all natural cans/toppers ie Buffalo - Rabbit - Duck - Salmon as toppers. 100% Organic Beef Dinner with coconut is one of Daisy's favorites!

Great selection! Friendly and knowledgeable owner & staff! Definitely one of the better pet…read morestores in Pearl City!

I love this Petco! Definitely a small yet mighty location in terms of inventory. I always seem to…read morefind everything I need when it comes to the dog food variety and brands. The aisles are narrow and typically meant for one person at a time to pass through. Staff are always friendly and available. This location has a great option of a self-service bath in the back. Towels, soaps, dryer provided! Non slip area, everything is hip-height or taller, perfect to protect your bath. Clearance sections in the front of the store along with their always-stocked treat bar. They price match with the Petco app if you have it. Always a stop when I'm in Waikele!

My husband and I recently adopted a 4 yr old German shepherd (yes we thrive off chaos). We took her…read moreto Waikele Petco to use their bath. It was perfect. We brought our own supplies but they also have shampoo, conditioner, deodorizer, and shedding tool available. Anyway, staff here are so welcoming. So nice. They have towels and dryer also available. They clean it down before we're able to go in. It's for $20. For us, it's very reasonable given the economy. They also have places to hook the doggy when she's bathing and being dried.

I went in here to talk about the benefits of high protein canine nutrition. It is always such a…read morepleasure speaking with pet store owner/operators that are passionate about pets and are thoroughly versed on dog needs and training. They are also experts on active, performance, working and bully breeds! Healthy dogs do best on high protein! Cheers!

Family owned business on the westside and they make you feel like family. I been here since they…read morefirst opened and been coming here ever since for raw supplies. Sometimes I'll call their company phone and ask them for advice, (First time I ever dealt with my female dog being hapai) and they have gone as far as giving me their personal number so I can text pictures of a problem or a question I had. Not even my vet does that lol They always give good advice and the advice always centers around what is best for my pet and I love that. On top of that, the shop is always well stocked and clean. All the animals in the shop look happy and well taken cared of. I know I'm yappin' lol but really really hands down, Customer service always top notch. I always find what I need for my pets and an added bonus is they dont make me feel dumb when I have 10 million questions about better care for my pets (I'm learning) lol Mahalo Westside Pet Supply

Went right after my lash appointment as they are both at Mililani Town Center…read more Grandpup's birthday is this weekend. Looked at the bandanas, clothes, toys and snacks. Found some items then stood in line to get the gift cards. While the cashier was ringing me up she stopped and asked, Is that rain? Sure enough. No parking stalls right outside their door. Hurriedly dashed to my car with my 5 items for Grandpup. Picking up Lunch and bank will have to wait til tomorrow. Cloudburst!!! At least accomplished 2 of the 4 errands today. I can work on her birthday card later this afternoon.

Dr. Black was very pleasant, knowledgeable, and gave Scrappy excellent care. We originally came in…read morethinking he might just need some grooming for his ears, but it turned out to be an ear infection. Thankfully, they had a 5 o'clock appointment available. The vet clinic closes at 7 PM and takes their last appointment at 6 PM, so I'm grateful walk-ins are an option. Marissa at the Hawaii Pet Vet counter was very friendly, and I really appreciated Dallas's energy as well. The entire staff at the Medical Center was fantastic. The PetSmart manager was also so kind, and the team made us feel very welcome. This PetSmart will definitely be my go-to, not only because they have a grooming option but also because they have an on-site veterinary clinic. I loved that someone checked in on us during our visit to make sure we were comfortable, and a young lady even gave Scrappy a sweet welcome pet that made him feel loved. That kind of thoughtfulness means a lot. I also noticed they have great clearance deals on tough toys, which is perfect since Scrappy is definitely a chewer and destroyer, lol. Overall, this was an amazing first visit. I'm so grateful for the warm, friendly community I've found here in Hawaii, and I want to thank the entire PetSmart team for such a great experience.