As a longtime Toyota owner and respecter of the brand, I naturally first considered buying another one when my 2008 Toyota Highlander with 250K miles needed to be replaced immediately. However, after much research and debate, I decided to consider Subaru, another reputable Japanese brand. Knowing that I needed a comfortable and reliable third-row SUV to accommodate my family, I decided on the Subaru Ascent as my Subie of choice. Fairly new to the brand, the reviews were good, and the safety/tech features were great for the price. As a professional buyer, I wanted to be sure I was making a good decision, so I evaluated the 2021 Subaru Ascent against the 2021 Toyota Highlander, 2021 Volkswagen Atlas and the 2021 Honda Pilot. After a lot of agonizing research and test drives, I was confident that the Subaru was the right choice for me. I would eventually decide on purchasing the Touring trim because I felt like it provided me with everything I wanted and more at an affordable price that was lower than any other car brand at the comparable price/trim. Once I decided on the truck I wanted, the next challenge was locating a trustworthy dealership to purchase the vehicle. As with many things in 2021, inventory on these vehicles was low and demand was high. In my opinion, 2021 was probably not the best year to buy a new/used vehicle, but I didn't have a choice to my current vehicle situation. I called ten Subaru dealerships within a 100 miles radius of my home, checking on inventory, obtaining quotes over the phone and researching customer reviews. My local dealership, Victory Subaru, located on Route 27 in Somerset, NJ was the first to locate a vehicle that met my specifications and needs. Although Victory Subaru wasn't the largest of the Subaru dealerships I contacted, I was drawn to their helpful and non-pressuring sales team and to their complimentary lifetime warranty with the purchase of every new Subaru. I initially started my negotiations with one sales member, who candidly told me there wasn't much wiggle room in the price. Again, as a professional buyer, I understood the current market analysis and probably would have waited to make the purchase had my situation been different. It would take approximately 3 weeks for this vehicle to arrive to the dealership. In the meantime, I was switched to another sales rep after the initial gentlemen abruptly left the dealership. To be honest, this concerned me at first, but as it turned out, the second Sales Consultant, Mr. Bilal Akmals, was a pleasure to work with and honored the pricing of the initial negotiations. Without additional pressure, Bilal presented the additional options and was also willing to give me a fair trade in value for my 2008 Toyota Highlander and even shaved off a few dollars on the purchase of the new vehicle. Due to a limited time constraint, I needed to complete all of the paperwork and sign for the vehicle in less than 1 hour. Bilal was able to make this happen for me. Unfortunately, since I wasn't able to complete the new vehicle tour of the features, Bilal sent me a training video and called me several times after I left the dealership to see if I had any questions. Bilal also set me up with a free trial of the MySubaru Starlink Security Plus subscription after my initial hesitation with the app. I really appreciated this no-pressure customer service. And to top it off, I received a thoughtful and unexpected hand-written thank you card from Ms. Kassandra Van Bree, the Customer Relations Manager, thanking me for my purchase and offering her assistance if I ever needed help. It has now been almost 2 weeks since the purchase of my new 2021 Subaru Ascent Touring from Victory Subaru on September 22, 2021 and I couldn't be happier with the purchase. It's a really comfortable ride and the tech and safety features are amazing. Friends and family members who see the vehicle or ride in it, are also impressed with the purchase. So, after being a longtime Toyota owner, I'm proud to say that I am not part of the Subie family. Subaru's tagline adequately states, "Love. It's what makes a Subaru a Subaru." And I definitely love my new Subaru. So, if you're in the market for a new or used car or truck, do your research, look around, and then stop by Victory Subaru located in Somerset, NJ. Ask for Sales Consultant, Mr. Bilal Akmals, and tell him Steven sent you! Even in a seller's market, I promise you that you won't have buyer's remorse or regret making this purchase. read more

Called Monday. Asked if I could make an appointment to get an oil change and the women I spoke to said they had express oil changes so there was no need to schedule an appointment. Writing this on Thursday they close at 6 and I walked in at 5:10. The woman at the desk was with someone and so I didn't want to interrupt She looked me dead in the face and gave me straight attitude asking if I was dropping off. I told her no, I was there for an oil change. She told me no they we closed and no more oil changes. It apparently takes a whole hour for an oil change. I tried to explain to her that I had spoken to someone about coming around 5 and she dismissed me and told me they were closed. So I left. Don't know her name but she had red curly hair and a whole lot of hostility. read more

Found a great certified used Forester for a great price and in amazing condition! Bilal was professional, friendly and very informative about the car. Before we test drove he walked us around the car and took his time showing us all the features, which typically doesn't happen at other dealerships. read more

Sales Consultant Bilal Akmals was very helpful and answered all of my questions, since this was my first time purchasing a car and I was nervous but he helped me and my family to find the perfect car for my little family. We would definitely recommend him to our family and friends. read more

We bought a Subaru Forester Touring here. Their receptionist Stacey and salesman Bilal provided quick, efficient, and courteous service. The price they advertised on car guru was the best legitimate price. We went to another dealership that advertised a lower price. The car reeked of cigarette smoke and had a broken windshield. We immediately went back to Victory Subaru and closed the deal. read more

I had an excellent experience buying a new car from Victory Subaru. Bilal was easy to work with, very informative, and accommodated my timelines. He made the entire experience relaxing and enjoyable. read more

Purchased our 2022 car @ this dealership. Today we went for a servicing-oil change & tire rotation, was told on the phone it would take about an hour. When we arrived said that wipers should be looked at & recommended that they be replaced. They also said that we should do a wheel alignment since it was more than a year that it had been done. Agreed but asked how much time was needed, told it would take a total of 1 1/2 hrs. for the work. Had to return to work. It was 2 hrs. before we were done. We had a 7:30 appt., arrived by 7:20 but the car was not taken in till 7:50. Why? The manager said that certain mechanics work on certain areas of the car. Didn't know that an appt. doesn't mean anything, should be clear as to when mechanics will commence work on your car. Should coordinate work so that all work is completed in a timely manner. We are travelling 1 hr. from our home to have the car serviced & to have it maintained under warranty agreement. We seemed to be the second customer to arrive & many others came & went before we were done. Also noticed that items in our glove compartment were moved. Our previous experiences with the service dept. were good & timely. read more

Friendly staff who worked their *** off to get me a good deal. Bought a WRX STI and they made the process way easier than my other car buying experiences. Olga was amazing and so patient. She had a planned route for the test drive and told me about all the features while we cruised around. Definitely will buy another car from here. read more

The service department is terrible. Could not possibly be any worse. Colossal rip-off and zero communication. They run way behind schedule, don't call when the car is done, don't call you back, keep you on hold forever and then disconnect you. They oversell unnecessary services and then way overcharge. They completely destroyed the exterior of our car. Residue splashed all over the exterior. When we called they said to send pictures and then no one got back to us. Absolutely unacceptable. Do NOT bring your car here for service. read more

My husband and I are in the market for a new car and are interested in purchasing a brand new Subaru. Sounds simple. But we know that Subarus are in high demand and accepted that we might need to travel to find the specific car we wanted. Husband did a lot of online research and followed up with calls to individual dealerships to confirm online results and talk details. I should also mention that husband has been a Subaru salesman and previously owned a used car lot - in short he knows the business well, knows what questions to ask, and how to interpret the answers. Eventually we found ourselves at Victory. Pleasant salesman. Test drove a few cars. Made our decision, sat down to hammer out the deal. However, we were both shocked when we were handed an invoice that was almost $10,000 over msrp. We expected to be charged taxes and document fees. But we were surprised to see other charges that had never been discussed. In particular, we were surprised by a $4,500 fee for "adjusted market value" - basically making customers pay more due to supply shortages. We were further told 'that all dealerships are doing this right now'. It took me one telephone call to find a dealership that was only charging $2,000. A second call located a dealership that wasn't charging this fee. Buyer beware! read more

Both Bilal & Gary made my Certified 2022 Subaru Legacy Touring XT purchase process very efficient, streamlined and quick. I would definitely recommend their services to anyone looking to purchase a Subaru. read more

I have to say that the service team at Victory Subaru is friendly and helpful. They were very easy to deal with and were very efficient. The service reps treated me as if I had purchased my car from victory (which I didn't) There were some service suggestions made without any pressure they are honest. Thanks to the service team, I look forward to working with them in the future. read more

Horrible service. Took the car with the engine light on. They flushed the ECM and changed the oil. They said they inspected the car. But they let me drive my car without any brake pads left. They said nothing about such a major safety issue. Three days later, the brakes are metal to metal. We got that fixed, obviously at another shop. 10 days later, the engine light is on again. We find out that the engine is covered in oil. Guess what they added an extra quart of oil. This is unbelievable. It feels unreal how bad service they are. read more

Had a fantastic time trading in my lease with Bilal Akmals. He was so helpful, friendly and made the process very easy. Victory Subaru is overall a great dealership! read more

Prompt, quick Airbag Recall service done in a matter of hours. Great communication and did NOT try and sell me on thousands of dollars in repairs like some dealerships do. They simply did the repair with ZERO harassment in a timely manner with respect towards my property. Very happy with my experience! read more

Presentable facility with very nice people. From there it all goes downhill. I went in to correct factory recalls and decided to go ahead and change oil and rotate tires out of convenience. Sure, it's 15-20% more expensive than other providers close by but it saved me an extra trip on another day. However, then the predictable next steps of suggesting over a $1000 of a additional service, most not needed but all overpriced. I declined and am having required work performed at a reputable business 5 minutes away for 60% less! They talk about OEM parts and their highly skilled technicians but that is pure marketing. I recommend only using Victory for service IF for a recall or under warranty but NEVER, never if you're paying the bill. read more

Test drive experience = 3 stars. Louie took the time to show us both the Impreza 2018 and Legacy 2017. Careful explanation about the safety features of both cars. Thanks, Louie. Customer service = 1 star. After I informed Louie that I'd like to get the numbers about leasing either car for my decision spreadsheet, instead of getting me the numbers for both cars, he got the sales manager Dan to come over to our desk and basically not give us any numbers as requested. He was not friendly because i informed them that my party had been kept waiting and was now way late to another dealership's test drive appointment (which was true). It felt like Dan and Louie did not want to sell us any Subaru because we were unwilling to hang our hat on Subaru without looking at other options. They felt that Subaru being pricier than other brands put them in some sort of defensive pose that, unless we wanted to skip the rest of our test drives with other dealerships, they would not give us the numbers to start the negotiation process. Sorry to say, we do not feel like playing games. All we wanted was to gather information to make an informed choice. Price is not the only decision parameter on my spreadsheet, but these guys can't seem to grasp the concept of being good customer service providers, which means you listen to what the customer is saying and try to meet their needs. I did not say I don't want a Subaru if the Camry is cheaper and offers more features at the same trim level... sadly that seems to be the prevalent idea stuck in their own minds. I can't help stupid.... I'm taking my analytical mind elsewhere where they appreciate customers who do their homework and know what they want from a buying experience. By the way, my mother who test drove all the cars in said proceedings, actually liked the Impreza more than the Corolla. Too bad you'll not hear from us again. read more

They are the stereotype of sleazy car dealers that give others a bad reputation. High pressure sales tactic, insulting arrogance, and the manager actually tried to physically block us from leaving. Buyer beware ! read more

We worked online with John Rodriguez, their Internet Sales Manager. He was polite, professional and patient. He was also honest and even showed us his screen to show us his costs so that we knew we were getting a fair deal. Before we even visited the showroom, our price was finalized so we weren't surprised with any hidden costs. At the showroom, we then dealt with Shady Youssef. He was also polite and professional. John updated Shady about the deal we worked out, so everything went smoothly In completing our car purchase. The only minor problem we had was waiting to meet with the business manager. Since it was a typical busy Saturday and there was only one person doing all of the finance/payments, it took a while to complete our paperwork. But you can't really fault the dealership for the long wait. We traveled far to Victory and there is another Subaru dealer much closer to us, but the drive was worth it. We'd return here if we were to buy another Subaru. read more

The service department is absolutely horrible. I made an appointment online, dropped the car off and was told they'll call me soon once they look at it. I waited several hours with no call. I called them, was told my car was next in line to be seen. This is already about 4 hours after my scheduled appointment. Approximately 90 minutes after that, I received a text message saying that they were too backed up and would not be able to look at my car at all that day. The following day, Saturday, I received a text saying that I needed a part that they needed to order or would not be in until Wednesday. I replied asking if I could still drive the car. An hour later, I received another text saying yes I could drive the car and to bring it in Tuesday night and I could pick up a loaner. On Tuesday night, I texted the service rep saying I was coming in that night, and again, more than an hour later, received a text saying the part was not in and to bring the car the following day. I texted back yet again saying that I would not get there till after 7pm because of my work schedule. Again, almost an hour later, I got a text saying that they were out of loaners, but could use their valet service where someone would drop off a loaner and drive my car to the dealership. I agreed to that and never heard back from the service rep. at 9am on the morning when they were supposed to send someone out with the loaner and get my car, I texted asking when I could expect someone. I received no reply. I waited until noon, and called the service department. I asked for my service rep and was told that she was with a customer but would call me when she was done. I waited 3 more hours and still never heard back from the rep. This ordeal took an entire week from my first scheduled appointment, and nothing was accomplished. I had to initiate all communication, and the response, when there was any, came hours later. This is the worst customer service I have had the displeasure of witnessing. Although this dealership is very close to my house, I will NEVER think of using them again, and would highly recommend that everyone stay away from there. I wish I could give them zero stars, because that is how much effort they put in, and how much was done with my vehicle. read more

Do NOT bring your car here for service. They hughly overcharge for the parts and then the service advisor will lie to you to try and get you to do unnecessary work so they can make even more money. They charged me over $300 for a part that other Subaru dealerships only charged $180. And on top of all of that, you'll get spoken to in a condescending tone for all of your interactions. read more

This was my very first time entering a dealership shopping for a car and I am beyond grateful that this was my first choice dealership. I always thought car salesmen and those who work at a dealership are "pushy" and do everything possible to nickel and dime you for everything that you have, but at Victory Subaru that was not the case. They are the opposite of "pushy" and the entire staff was willing to help me and answer all of my questions. I inquired about a Crosstrek through Victory Subaru's online chat and I was helped by Louis who was able to schedule a test drive at a time that was best for me. Entering the dealership, I was greeted by Sarah the receptionist who was sweet and lovely. Then I proceeded to work with Rachid the salesman. He was very pleasant to work with and extremely honest with me throughout this entire process. I was interested in a Crosstrek and before I test drove it, Rachid gave me a detailed break down on all of its safety features, which only validated my decision in choosing a Subaru. Two days later, I went to the dealership with more questions, which were gladly answered by Rachid and Manny who further assisted me. Being that this was my first time buying a car, I had tons of questions and it was a stressful event, I've never experienced before. After deciding on a car and signing the documents, I was then greeted by Andre, who was in charge of warranty. He was also very honest with me and gave me many options that were suitable for my budget. As I mentioned above, this was a no pressure environment, which really made me feel comfortable in making this purchase decision. Victory Subaru and its staff are professional, friendly, and welcoming, who truly surpassed my needs and expectations. Update: I went back 3 days later to provide staff with proper documentation for my trade in and I was greeted by everyone, which made me feel appreciated. I look forward to doing all business with Victory Subaru and I am so glad that I didn't go anywhere else!! read more

Great place to do business. I bought a used Subaru Outback, and had a great purchase experience (fast friendly sales team, no surprises). When I got the car home, I noticed a small problem with the driver side heater and a slow leak in one of the tires. I brought the car back the following day, and the service department fixed everything the same day. They even gave me a loaner (which I hadn't requested). It is great to do business with a dealer that stands behind what they sell the way that Victory does. read more

Had headlight fixture / paint damage occur during their time with car. Picked up car with SRH off blinking. My mistake. Little did I know that the headlight would eventually fizzle out and fade at night. They say they have evidence that headlight was working, but I'm sure the car wash destroyed the bulb that night. I was shown evidence. See headlight on. But can't make out headlight fixture frame. Thought they would say, sorry, our mistake - we will fix. But instead they blamed me. Such a shame because the service staff are wonderful people and the mechanics are highly rated. Was told by local body shop that they could almost "guarantee" something was left on engine near battery, hood closed and cracked frame (as there is paint damage right above light). Oddest thing ? I asked them to at least fix the SRH off light as that's how I received car but they said they couldn't fix because headlight is broken. SMH ‍. read more

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1. TLDR: Great Sales Specialist, No Full Tank of Gas promised, Terrible Sales Manager (Nick Postorino) who does not respect customers (threatened and harassed me for an apology) & does not accept Subaru Ambassador Purchase Offers. There were also other customers who complained due to Nick's lack of respect. I heard him question other customers about how they would afford the car if they went with less down payment. 2. Whole Situation __________________________________________________________ - PROS: Chris is a great salesman who is truly passionate about Subaru and knows much more than you will ever need to know when purchasing a Subaru. He can truly tell you what is so great about Subaru and he is committed to the brand. He has two Subaru vehicles and is looking for more! -CONS: Sales Manager Nick P. denied my Ambassador Purchase Offer and threatened to not sell me the car if I wrote this review. He also proceeded to demand an apology from me otherwise he will not sell me the car. Whole Situation: On July 28th, 2018, I visited Victory Subaru in Franklin Township to purchase a 2018 Subaru BRZ tS. I received a V-Price (online price) for $32,6... which I confirmed before I made the appointment to go in. My experience with Chris Sisco, the Sales Specialist was great because he was very detailed and amiable. However, one of the Sales Managers, Nick Postorino, came in during the latter part of our deal and told me that he will not accept the $500 purchase offer because they are not a "participating dealer." I told him that I heard that because it is a manufacturer's coupon, Subaru would reimburse the amount to the dealer and that all dealers in the U.S. (outside of Hawaii) must accept it. I very straightforwardly let him know that I would have to write an honest review that Victory Subaru does not accept any purchase offers from Subaru. He then proceeded to suggest in a highly disrespectful manner that "we should begin again," otherwise, he would not sell the car to me if I were to write any Yelp reviews about this online. This was after I was repeatedly told that I luckily got a great deal due to an employee error in online pricing. I decided to not write any reviews and try to reconcile with Nick. We had been there for a few hours and I genuinely wanted to purchase the car. I told Nick that I would still take the car, but he continued to say that "if I really wanted the car that bad, then I owed him an apology," and that he would not sell me the BRZ until he received that. This was after I even offered my hand for a handshake as a business agreement to buy the car. He would not shake my hand until after I apologized. At the end of the day, I am not writing this review because I was denied the use of the $500 purchase offer. I am writing this email because of the fact that he proceeded to threaten and embarrass me in front of the entire dealership and my family. Since I am a customer, being harassed at this particular dealership was uncalled for. This is not the first time my family has purchased Subaru vehicles, and the Subaru brand and community are what keeps me coming back. I do not believe Nick represented the Subaru brand well in this matter and I hope that this can be dealt with properly as I am a Subaru Ambassador and I believe in family and love. More importantly, as an Ambassador, I would hate to see a person who represents Subaru tarnish the brand name that the company has been building up for many, many years. read more

This place is terrible. I worked with Matt T and Sasha and all they care about is getting a deal done for that day and that month. Didn't listen to anything I was saying, and then they try to make you feel bad about not buying that day from them. Stay away!! read more

I love Subaru dealerships because they have this small family-oriented feel when you get in, this one is an exception. I tried to order a 2016 WRX STI... they asked for a minimum $2500 non-refundable deposit, I told them no. A deposit is not required to place an order with Subaru, if you want me to make a deposit, I'll place a $150 refundable deposit, because with previous Subarus which I ordered, I never placed more than $150. They insisted it's their usual policy, but insisted it's their policy and they'll accept a $500 non-refundable deposit as a favor for me. I told them, they're not doing me a favor at all since I never placed a deposit for more than $150 (refundable) and that's my final offer. In the end, they accepted but still kept on insisting that they're doing me a favor, and I just flatly told them you're not. So, we agreed on that $150 refundable deposit, I thought that's the end of the bad experience... when we were determining what the MSRP is included with, salesperson is insisting it should be included with a $399 PZEV charge. I was skeptical because it's the first-time I heard a WRX or WRX STI had a PZEV charge, so I asked them to show me a window sticker on any of their WRX or WRX STI that shows a $399 PZEV charge... of course, NONE of them had it. When I told them I won't be dealing with a dealership that tries to nickel and dime me, they kept with their BS and even bragged about their good social network reviews. Good social network reviews doesn't do any good with my current experience, and I told them I'm walking away as they have been rude, and kept on talking BS on stuff about the car-buying process, but I'm not new to it. I would never recomment this dealership for buying a car at all. read more

Most unprofessional subaru dealership in NJ. 1. Me am my wife were mocked at by the manager when we tried to negotiate the price 2. During my 1st visit the manager was way too aggressive trying to threaten and push his sales 3. Did not respond to our counter offer when we called the dealership 4. Salesman Louis was friendly but manager was so rude I have booked my 2015 outback with multi subaru and had a very pleasant experience their read more

These guys are the worst of the worst. Think cheesy, pushy used care salesmen. Sales manager actually lied directly to my face. Even place was filthy with garbage cans over-flowing. Send people you don't like there. In contrast, excellent experience with Flemington Subaru! read more

Bad experience here! Tumor was the name of the salesmen and he had his side kick sales manager Mr. Guzman. Both absolutely disgusting crooks. Went in for a lease on a $26,000 car, first offer came out with 3000 down 495 a month for 36 months. They knew I was a young person, first time car buyer, little did they know I just graduated with a finance and account degree and saw through their disgraceful tricks. The amount of lies they tried feeding to me on why their price was outrageously high was absolutely sickening. I've never seen someone try to take advantage of another person like that in my life. I would rather ride in an Oldsmobile then give them one cent. I strongly ask that no one gives this dealership business. Follow up: After two weeks, I had some further troubles getting my refund back for the 500 deposit. Finally I got in touch with the General Manager, finally a voice of reason. He apologized for my experience, and went on to check that my refund was in process. After hearing back from the General Manager, I am sure this is not an overall bad dealership. My advice- know how much your should be leasing/buying a car for before you go into a dealership.check out edmunds.com to see what other people are paying for the car that your shopping for to ensure yourself a good deal. Also don't be afraid to walk out of one dealership if they say no, call the next closest, they will be more than happy to take your business. Over all, grateful for the GM getting back to me. read more

I have purchased 3 Subarus. All have been great cars. Two were brand new from this dealership. One from when they were Somerset Subaru, and one after the change in ownership. They have sold at least 3 other cars where the initial lead came through my recommendations. The old dealership was what us Subaru fans have come to love and expect from a good dealer. A family oriented place that dealt straight. Since the changeover - bah - stay away. Now they are just another typical slimy car dealer with pressure tactics and hype. Fortunately my salesman is now working at another Subie dealer in NJ so I know where to go for an honest straightforward deal. As to Victory, I begrudgingly go there for parts on occasion as I do a fair amount of my own work and there are some parts I want to be OEM and some items you have no choice on. I'll never buy another car there. Service? Let me put it this way: If either one of my Outbacks suffered a mechanical breakdown on Rt. 27 in front of the dealership, I would pay to have it towed elsewhere. I have my reasons, and I'm not going to go into a lengthly post here; but I cannot place any confidence in the integrity of their service group based on previous service experience here. read more

Chris Sisco was our go-to salesman as well as another friendly man who was I believe observing from a different Subaru dealership. The two men were able to keep the conversation enjoyable and easy-going while maintaining professionalism. My mom and I had no intention of purchasing a 2018 Crosstrek that night but with the test drive, the negotiating and the exchanges of prices we couldn't pass up on a great deal. Although my mom had purchased her Forester back in 2014 from Victory Subaru and since then the management has changed, she was still eager to come back to help with mine. While trying to make the sale, both men were also being realistic; comparing the models of the Crosstrek to one another as well as to other vehicles on the market. Safe to say I made a great choice. Chris was also very helpful and reachable, assuring me if there were any questions, comments, or concerns to just contact whenever! read more

Went to this dealer with my husband today. We checked out a pre-owned 2015 vehicle with low miles, as advertised on numerous sites, including the dealer website. At no time did anyone mention that there was a dent in the passenger car door, which we only noticed as we were leaving the lot and stopped to take pictures of the car on which we had just put a down payment. The price was right for this type of damage, but the disclosure was not. We are disappointed that this was not disclosed up front, and this makes us question the integrity of the team there. This is especially true, since we understand that a manager has been driving the car personally for the past few weeks (we saw his personal effects in the console, including his wallet, and his clothes in the back.) Integrity is key when selling a car, new or used, and disclosure is also key. read more

Victory Subaru - Undisclosed damage to a car that we agreed to purchase. - Auto Repair Near Me - Somerset, New Jersey

I want to thank Anthony c the mad Russian finance manager and the team at victory for working a fair deal on our 2017 forester my wife and I are thrilled with our new family car this is our second subaru we purchased in two years and I got my eye set on a sweet STI in the near future thanks again for the hard work and fair deal... read more

Victory Subaru - Our 2017 forester xt love it - Auto Repair Near Me - Somerset, New Jersey

Visit this dealer and the sold me a vehicle with many faults too much to mention don't recommend.

looked everywhere for a Chrysler Pacifica finally found one here. But a few problems one negotiated price of van was not to painful just didn't like the fact that I was told ok we will give it to you for this price but u have to go on these 4 pages and give us great reviews. that was not expected but whatever i thought i looked over the car well and thought maybe anything i did see the sales rep would point out a few things i didn't see that would have been nice to know about was a massive scratch at the bottom of the driver side sliding door just not a spot u would normally look hard at and 2 just nasty nasty stains on the carpeting now i would never complain about something like this but it was just outright nasty once i noticed it. but the BIGGEST PROBLEM that i didn't see and this could be on me but if u want customers to tell family and friends to buy a car here this is something that needs to be looked over and explained to the customer! on the front hood over the passenger side headlight looks like some type of rust moister something under the paint. Now why this bothers me is because something similar had happened to my 2010 Chrysler and is rusted and rotted and just kept easting away at the car! i can honestly say that this would have been a possible deal breaker for me because of the damage i know it can cause as times goes on. i would love for them to take ownership of this and fix the problem for me but that will never happen being that the entire time i was there they called me John and i kept correcting them and when i was finished with all my paper work everything still said John even the freaking extra fees for the DMV they sent me the check with John for goodness sakes!!!! 4 months this month and still have not received the corrected check read more

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Dishonest, the only word to describe the dealership service. Experience starts with a small ding in the new car windshield that next day had cracks spanning the windshield. Research finds that it's a known issue with Subaru Forester windshields. Went to replace with after market and learn that Subaru Eyesight warranty is void if windshield is replaced with after market. Schedule an appointment with dealer service. Dropped off the car in the morning and told that it wouldn't be an hour but instead all day. Get a call from service at 4pm and the message states that they need to keep the car overnight - can't adjust the Eyesight sensors until the new windshield bonds to the body frame - overnight. Major BS. Went back in the evening to get stuff from the car and after they have the car all day ... nothing was done - cracked windshield still on the car. Can overlook many issues but being dishonest and flat out lying about work never done. Unforgivable. read more

Do not ever go here they absolutely suck went in for a recall in December 2019 took over a month but then they messed up my car. I had to replace a clutch because they claimed they never touched it when doing the recall my mechanic told me it's impossible for them to do the recall without touching my clutch they suck do not ever go here don't waste your time Ohh and Alan the service manager is rude and useless. Also corporate Subaru does nothing to help. Do ever go here they are thieves and cannot do any work correct. Never will I give them any business read more

The best dealership I ever worked with. Bilal is one of a kind. Not pushing and understands his customers needs. Also big shout out to the girls at the reception desk, they make you feel very welcome the moment you walk on. read more

My wife and I had a great experience buying our new 2017 Legacy from Victory Subaru. Our sales agent, Tamir, and Manager Rich were excellent throughout the sale, and kept everything very transparent. We knew all of our options and left with our car that day! I have several close friends that referred me to Victory, and I will gladly do the same. read more

Victory Subaru - Auto Repair Near Me - Somerset, New Jersey