Amazing work this family does. Ken took one garnet bracelet…read moreand made it into three for my daughters and self to wear. Gifted the girls in Mother's Day!! They are beautiful and thoughtfully made. Ken is an artist. He will size, create and suggest a wedding ring for you. I've had many diamond rings made thru the years of living in Vienna. His wife; Maril (spelling?) is wonderful and kind and helped pick out a new wedding band. She is gorgeous & has a good eye. I have been going to them for 25 yrs and they are the best for making jewelry w/ super ideas, and their show room is full. ..... Love this jewelry store and it is worth the drive. Never pressured into buying - Gorgeous choices. Good parking.

Friendly and helpful service ! Great place to trade in some jewelry for new pieces ! They have been…read morein business for decades and I see why! Will keep returning for sure!

I had been looking for a Rolex for a few months. I literally called around, talked to a few…read morejewelers and what I found out is Rolex's are hard to come by! Most people get waitlisted. These luxurious watches are investments that you'll always get a ROI or at the very least get what you paid for if you decided to sell. Mark was exceptional! They asked if security was needed to walk us to the car. Beverages offered! Top Notch service! Would highly recommend.

Came in early in Saturday looking ready to buy a decent watch. As anyone knows, you want to feel…read moregreat about your purchase especially when spending several thousand on a luxury item. Well, I didn't feel so welcome as I went in and stood around the cases with not one associate coming to ask me if I needed help. If they wanted to put up a pretentious front they succeeded. Many jewelers in town, I'll try someplace else.

I've recently started dabbling in more serious (and by mores serious I mean more expensive) watch…read morecollecting so I'm more apprehensive about my "DIY" strategy. Watch collecting is a very male dominated hobby so I have had good and bad experiences. I have to say this shop is Incredible! They provide exceptional quality and care and really talk to me like a human without "mansplaining." They have an amazing selection of jewelry as well. For a watch battery they might be able to take care of you right away. I would highly recommend to anyone who needs watch services! I'm bringing all of my friends here for their expert services!

I've had the pleasure of working with Mory multiple times over the past year, and he consistently…read moreimpresses me with his extensive knowledge and kindness. When I got engaged and wanted to transform some additional jewels into a necklace, I immediately thought of him. Mory collaborated with me on the design, providing thoughtful recommendations that truly prioritized my vision without any pressure to upsell. You can tell he takes immense pride in his work. When he called to tell me my necklace was ready, I couldn't contain my excitement, I'm not sure who was more thrilled, him or me! Mory even went above and beyond: one of my older, cracked jewels couldn't be used, but he took the time to find a stunning emerald replacement for me. I cannot recommend Mory enough as a jeweler. With years of experience and a strong connection to the local community, he is the perfect choice if you're looking for exquisite jewelry or need someone creative to design a piece from your own stones. Mory at Real Jewelers is truly exceptional!

I am very pleased to share my great experience with Quest Fine Jewelers. Sharyn Park met me and…read moreunderstood that I wanted to turn my turquoise earrings into rings for my son & I. They did a marvelous job- the rings fit perfectly and looked as though they were always rings! We are most pleased & are happy to highly recommend Quest Fine Jewelers to everyone! Debbie S

My partner and I did not have a great experience here. We made an appointment, which our consultant…read morewas about 20 mins late to due to finishing up with another client. Once our consultant started helping us just kept us looking at one designer until I asked if we could see more options. She kept showing me things that didn't really fit what I was asking for. At one point another consultant got involved and tried to talk us into getting a smaller ring (we were looking in the 2.5ct. range, so not anything crazy) and was showing me options that were not what I was looking for. Our consultant just stood there and let him do this without stepping in and saying what he was showing was not what I was looking for. Ultimately, I was excited for our appointment based on the good reviews, but ended up with a really disappointing experience.

I have had several high quality family time pieces cleaned and repaired by John Alabaster over the…read morepast 15 years. From complicated repairs to relatively simple ones - I trust no one else with my watches. These are family pieces including my grandfather's tank watch from World War 1 and my father's Heuer chron from World War II - worn while on a PT boat that sunk 2 Japanese destroyers. John Alabaster is all about listening the customer, respecting the history and craftmanship -and getting it right! 100% recommend - regularly - to friends and collegues with no hesitation - superb customer service and high quality work!

I took my Breitling watch there as the movement was losing time and the winder broke off. Fixed…read moreeverything within about a month's time once the parts came in and polished it before returning, also fixed a loose clasp on the strap. Also had them fix a diamond that has come loose on the face of my Concord watch. As always, great service, honest business, and great prices, in my opinion. *****5 stars*****

My Seiko watch after battery was replaced someplace else wasn't working…read more In November Took watch to this place thinking they have integrity and are established in Vienna. When I dropped watch off explained battery isn't the issue. Got a text a few weeks later watch is ready. Picked up asked him what work did they do and again pointed out the battery wasn't the issue. He couldn't explain and had no notes to explain what had been done. Watch worked for couple hours and stopped that night. So far charge was $45 for no one knows what they did. Took watch back to him reviewed everything again and he said he will "check it"!!! Not to be heard from again! Today, January 28 not having heard anything from them stopped at the shop, the assistant who is a kind innocent man pulled the watch and ticket written on it $350!!! I had zero notifications, no one called or texted to ask if it is ok to repair a $200 watch at cost of $350 plus $45 already paid. Assistant called the owner by phone, the guy yelled and screamed at me and ranted on... gave phone back to assistant , the owner showed up and proceeded to yell and shake his finer at me. My contention was why didnt anyone contact me first to ask if it is ok to charge and repair at cost of $395!!! first he said he made a mistake then accused me of lying about receiving text notification. The owner took my watch cussed me out and told me I was as old as my watch while shaking his finger at me. I was yelled at and abused verbally. He opened the back and removed something. AVOID THIS BUSINESS!!!

Was not able to repair an antique fine watch he held for almost a *year* despite frequent…read morefollow-ups. He has no idea where the watch is now. We are incredibly sad and upset; it was a family heirloom originally from another country. It's irreplaceable and we are heartbroken that we trusted this place.

This is an amazing jewelry store. It's a family owned business that's been in existence for 35…read moreyears. My husband purchased my wedding ring from here 18 years ago and we remain loyal to their superior experience ever since. The owner Monann Hiep and her staff give you nothing but the best in fine jewelry and customer service. One will see unique pieces that you won't find anywhere else. We travel a distance to come here, but it's so worth the drive.

Princess was my go to jewelry store for fine, quality jewelry. They also have previously custom…read moremade jewelry for me and my wife. I recently moved to another city and was in town to take care of some outstanding business. Previously I had a custom made men's ring with a gold coin. After a couple of years of wear the coin seemed a bit loose and, although I no longer lived there, they immediately repaired the ring resetting the coin for no charge. The customer service is fantastic with excellent staff. I cannot recommend them enough!!

The custom jewelry is awesome. What makes IGS Diamonds a terrific place to visit is the people…read more It's all family.

I've been coming to IGS for years selling my jewelry. Today, I came to sell my silver jewelry and…read moreget a new silver chain for a pendant I have. And I don't know the man who "helped" me but I thought he was very rude and was very rushed. And that's incredibly frustrating when I drove 40 minutes to get there. He questioned if I wanted to sell my jewelry because he told me "it's not gonna be a lot are you sure?" When he gave me my receipt to fill out my personal info he threw the paper on the counter and pointed at the receipt pad and just walked away. I knew what he wanted me to do but still you don't act that way to a customer. And then I didn't even get to purchase a new chain because all of there silver trays were in complete disarray and all tangled and couldn't find what I wanted. The woman who helped me look through the silver chains was very kind, patient, and was lovely to chat with.