PLEASE DONT GIVE COMPANY BUSINESS. They responded, asking for my address... because misleading…read morecustomers is a practice they seem to perform often enough to not keep accurate records. I responded and no response. Shady, shady, shady. Y'all should be ashamed of yourselves.

Clarence from Superior Garage Door did an absolutely outstanding job installing our garage door…read moreopener. He was very professional, punctual, and clearly experienced. The installation was done perfectly and everything works smoothly. What impressed me the most was how patiently and clearly he answered all of my questions. He explained everything in a way that was easy to understand, which really gave me confidence in the work being done. You can tell Clarence takes pride in his work and truly cares about the customer experience. Thanks to him, this turned into a very happy and stress-free day for us. I highly recommend Superior Garage Door, and especially Clarence, to anyone looking for professional and reliable service.

Arron was on time, professional and friendly, he is the owner operator. Came out on a Sunday and…read morewas finished in a timely manner. I highly recommend Shepard Doors.

Honest, reasonable pricing, and knowledgeable. He provided great advice and did a wonderful job…read more I've already saved his contact info for the future and will be recommending him to everyone I know. Thanks for the great service!"

Danny came to my house to repair the garage door. He seemed honest, really soft spoken and kind. He…read moresaid I'll only charge you for what's needed to be repaired. After fixing our door he suggested we get the springs changed because they're old and it'll eventually snap. He gave me 2 prices. One for basic and one for heavy duty. We were hesitant as it was expensive. He said let me call my boss and see if you can get a discount. Literally minutes later he said we can get a deal with the heavy duty. We moved forward with it. When he was done he said we should also get a new motor. He can give me a discount as well. At this point my husband was working and I said I'm not going to make big financial decisions without him. Later, my husband went to inspect the work and saw that the springs used were not heavy duty, they're color coded. He called and asked for the manufacture of the springs to confirm durability which they refused to disclose. He was then quickly offered a partial refund. Due to this experience my husband left a negative review. We originally chose this company because of the positive yelp reviews and felt we wanted people,like us, to be forewarned. Now they are calling us from multiple phone numbers, came to my house while my husband was at work, and left us a threatening voicemail if we do not call them back. Needless to say, as a woman with small children, I do not appreciate the unexpected visitor. This harassment has been going on for days. They threatened to come with the police and lawyers because they're not going to service us anymore. I don't understand as the service has been done and paid. We will no longer work with you in the future. We've already looked into calling our local police department if this harassment continues and have saved our call logs, Google doorbell camera videos, truck license plate number, and voicemails. If we need to, we will contact the BBB. Under the Consumer Review Fairness Act (CFRA) this form of retaliation is illegal for businesses to behave as such. It's a shame instead of learning from their review and doing better for their customers they choose harassments and threats.

Aggressive Upsell and Worthless "Warranty"…read more TLDR: they will aggressively upsell you to replace things that aren't broken, promising a seven year warranty. But when something they install doesn't work, it's total crickets. Longer version: Little over a year ago, the spring on my garage door broke. Should be a couple hundred dollar job. These guys come out and the upsell starts right away: Upsell 1: they say I should replace the springs on both doors, even though only one was broken. Upsell 2: they then aggressively sold me to replace both openers even though both still worked. Their pitch was that the openers were old, that if I replaced them now, they would give me a great deal and then I wouldn't have to worry about my garage doors for years to come. They specifically emphasized that they stood behind their work with a seven year warranty. Their prices are definitely on the higher side for the industry. So what should have been a couple hundred dollar job turned into a bill over $4,000. Fast forward to current day. One of the openers they put in starts not working. I call, they come out. And the very first thing they recommend is: Upsell 3: They claim there's nothing wrong with the opener. It's something with my doors. The red flags were definitely there. Because I know that door moves up and down smoothly. But they insist this is the problem, which they then fix for $1000. (Well above market rates). So now I'm into these guys for $5000. And a day later, the opener stops working again. They come out, leave. Problem remains. They come out again. Problem remains. It is absolutely obvious that the opener is defective, and if they stood behind their 7-year warranty, they would put a new one in. But they won't. So I'm down $5000 for a job that probably should have cost 50% of that if I had taken my time and gotten multiple quotes and dealing with a doubly dangerous situation (the door stays open so thieves can get into my garage, and there is a risk of it coming down and injuring someone). They then finally replace the opener, but with a vastly inferior version with less power and less features. The reason? Because they're losing money by doing warranty work! Seriously, what's the point of the warranty then. I'm not saying you should never use these guys, but if you do, take the following advice: 1. Make SURE you get a quote, including from a big box store like HD, before you buy their upsell. You may find a significant price difference. 2. Take any warranty claim with a huge grain of salt.

DO NOT CALL PIONEER DOOR. It is no longer the same Pioneer Door -- the company was bought out by…read moreanother company called GDI. Again, DO NOT call Pioneer Door expecting the same honest service and fair pricing they were known for before. I used Pioneer Door for over 20 years and always received great service and fair prices. Recently, my garage door broke and I needed help ASAP, so naturally I called Pioneer Door because they had always been my go-to garage company. Instead, a company called GDI showed up. They completely ripped me off. Yes, I should have shopped around more -- that part is my fault -- but the reason I didn't is because I trusted the Pioneer Door name and expected the same fair treatment I had received for decades. The technician convinced me to replace my opener with a LiftMaster 2420L. He told me it was a "$600-700 professional line opener" that I wouldn't find at Lowe's or Home Depot because it was supposedly a contractor-only model with special manufacturer pricing. That turned out to be completely false. After installation, I had trouble setting up MyQ and spent 3 days trying to connect it to Wi-Fi. While researching how to fix it, I discovered the exact same LiftMaster 2420L opener sells for around $350 at Lowe's, Walmart, and other stores. It's also just a basic opener -- nothing "pro line," upgraded, or special about it. So GDI sold me a basic opener for roughly DOUBLE the retail price while misleading me into believing it was some exclusive contractor-only model. I ended up paying $1,300 installed for a LiftMaster 2420L. After calling around afterward, I found out I overpaid by about $500. $1,300 is after me trying to negotiate the cost lower--they originally wanted $1,400 + TAX. Instead, they put 8 new caster wheels on and gave me an extra remote to make me feel better--until I found out how much I got ripped off. To make matters worse, they even installed the safety sensors incorrectly. The green light sensor should be installed on the same side as the wall control so you can easily verify if something is blocking the beam. I had to call them back out a THIRD time just to correct that. What makes this even more frustrating is that I specifically told the technician I was not prepared to spend $1,300 and thought I was only looking at a couple hundred dollars in repairs. He convinced me to replace my existing Marantec opener because he claimed parts from Germany were hard to get and that repairing it would cost more than installing a new opener. That is the ONLY reason I agreed to replace it. I did not upgrade because I wanted some fancy new opener -- I did it because the technician made it sound like replacing it was the most cost-effective option. I trusted the Pioneer Door name and got burned. The two technicians (Josh, Nick) who came out for the installation, helped with MyQ, and reinstalled the sensors also asked me to leave them a 5-star review so they could earn additional compensation. It's pretty wild that after trying to overcharge a customer, they'd still ask for a positive review to make extra money. I understand everyone is trying to earn a living, but it's frustrating to feel ripped off and then be expected to leave a glowing review so they can receive commission. Clearly, the concern for the customer's wallet just isn't there anymore. This isn't the Pioneer Door I've been doing business with for over 20 years. Time to move on to another shop.

Pioneer Door is no longer in business. If you call the telephone number, you may be informed…read morePioneer merged with another company, but the other company has none of Pioneers records. If you're a long-time customer, the level of knowledge of your services are gone. I cannot rate the new company as I have not used their services, so they get 1 star to add this comment to the page.

Amazing reasonable service. Called and left a message inquiring service, received call back within…read more25 mins. Daniel was able to stop by 30 minutes later. Very polite. Was able to open garage door when we were previously told by Mesa that they wouldn't be able to open the door without breaking it and charging $700 in repairs. Our garage door is open and fixed for a fraction of the price. Will recommend and use Daniel again. Thank you!!

Daniel provides a great service to the community. There are other options that are way less…read moreknowledgeable and way more expensive. The value he provides is outstanding. He not only fixed a severe issue on the first visit, he did it in record time. The previous guys complained they needed extra guys to fix it, but Daniel did this himself like a boss.

Contacted them and they came out ASAP. They provided fair prices. Nathan came out and explained…read moreeverything to me and what I needed to change to keep my garage door well maintained. He then changed my springs, cables and drums. He also fixed my garage door opener that was installed incorrectly and poorly by a different company. I highly recommend them for any garage maintenance and repairs!

ASAP provides me with FREE estimate, unlike other companies. Jesus showed was communicative and…read moreshowed up on time. He was professional and provided me with different options for the fix along with recommendation on how to help the garage door / parts last longer. Thank you!

Sean was fast and efficient. he came over within an hour and was able to give me an honest quote…read moreand fix both springs for my garage.

Got home from work and the garage door decided to get stuck in its track and the last thing I…read morewanted to deal with. Reached out and within 30 minutes Benjamin shows up and fixes the issue promptly. Will definitely save this company information for the future. Thank you Benjamin!

Had a great experience with Joel and would absolutely recommend him! He took the time to explain…read moreexactly what was going on, walked me through both short- and long-term options, and never once felt pushy or salesy. Pricing was very transparent and honestly in line with what you'd expect if you bought the parts yourself, which I really appreciated. We ended up replacing the spring and getting a new opener, and everything was done in under 2 hours!

Asked Joel to replace springs and add a U Bar to reinforce the garage door. He was honest in…read moreaccessing the problem and put effort into doing a good job. He also gave a fair price. Fully satisfied with the service he provided. Punctual and showed up on time. I would recommend him to family members.