Danny came to my house to repair the garage door. He seemed honest, really soft spoken and kind. He said I'll only charge you for what's needed to be repaired. After fixing our door he suggested we get the springs changed because they're old and it'll eventually snap. He gave me 2 prices. One for basic and one for heavy duty. We were hesitant as it was expensive. He said let me call my boss and see if you can get a discount. Literally minutes later he said we can get a deal with the heavy duty. We moved forward with it. When he was done he said we should also get a new motor. He can give me a discount as well. At this point my husband was working and I said I'm not going to make big financial decisions without him. Later, my husband went to inspect the work and saw that the springs used were not heavy duty, they're color coded. He called and asked for the manufacture of the springs to confirm durability which they refused to disclose. He was then quickly offered a partial refund. Due to this experience my husband left a negative review. We originally chose this company because of the positive yelp reviews and felt we wanted people,like us, to be forewarned. Now they are calling us from multiple phone numbers, came to my house while my husband was at work, and left us a threatening voicemail if we do not call them back. Needless to say, as a woman with small children, I do not appreciate the unexpected visitor. This harassment has been going on for days. They threatened to come with the police and lawyers because they're not going to service us anymore. I don't understand as the service has been done and paid. We will no longer work with you in the future. We've already looked into calling our local police department if this harassment continues and have saved our call logs, Google doorbell camera videos, truck license plate number, and voicemails. If we need to, we will contact the BBB. Under the Consumer Review Fairness Act (CFRA) this form of retaliation is illegal for businesses to behave as such. It's a shame instead of learning from their review and doing better for their customers they choose harassments and threats. read more

Eric Garage Door Repair - Unannounced supervisor. Came "in good faith" to resolve this with my husband. A window conversation as am not opening the door. - Garage Door Services Near Me - Arcadia, California

Dan was the technician who came out to replace the two cables in my garage. I first noticed that my garage door wasn't closing flush on one side, and after looking over the equipment, I saw that one of the cables was starting to shred. I figured it was best to replace both before they broke, and likely this was the reason for the uneven closing. I received a reasonable quote, and Dan was very professional in his assessment. He didn't try to upsell anything, but simply provided helpful recommendations. Overall, I'm very satisfied with the service. Dan was friendly, knowledgeable, and easy to talk to. Highly recommended. read more

Eric Garage Door Repair - New cable installed over existing equipment - Garage Door Services Near Me - Arcadia, California

Highly recommend calling Eric Garage Door Repair for any repairs in the future. Messaged the team for a quote mid-afternoon and within 10 minutes, got a response letting me know they were available to come out within the hour. When they arrived, Tom provided a thorough consult on what was going on after we explained our problem. He was able to replace our springs and get our garage door working again in less than 2 hours. Efficient and affordable. read more

Aggressive Upsell and Worthless "Warranty" TLDR: they will aggressively upsell you to replace things that aren't broken, promising a seven year warranty. But when something they install doesn't work, it's total crickets. Longer version: Little over a year ago, the spring on my garage door broke. Should be a couple hundred dollar job. These guys come out and the upsell starts right away: Upsell 1: they say I should replace the springs on both doors, even though only one was broken. Upsell 2: they then aggressively sold me to replace both openers even though both still worked. Their pitch was that the openers were old, that if I replaced them now, they would give me a great deal and then I wouldn't have to worry about my garage doors for years to come. They specifically emphasized that they stood behind their work with a seven year warranty. Their prices are definitely on the higher side for the industry. So what should have been a couple hundred dollar job turned into a bill over $4,000. Fast forward to current day. One of the openers they put in starts not working. I call, they come out. And the very first thing they recommend is: Upsell 3: They claim there's nothing wrong with the opener. It's something with my doors. The red flags were definitely there. Because I know that door moves up and down smoothly. But they insist this is the problem, which they then fix for $1000. (Well above market rates). So now I'm into these guys for $5000. And a day later, the opener stops working again. They come out, leave. Problem remains. They come out again. Problem remains. It is absolutely obvious that the opener is defective, and if they stood behind their 7-year warranty, they would put a new one in. But they won't. So I'm down $5000 for a job that probably should have cost 50% of that if I had taken my time and gotten multiple quotes and dealing with a doubly dangerous situation (the door stays open so thieves can get into my garage, and there is a risk of it coming down and injuring someone). They then finally replace the opener, but with a vastly inferior version with less power and less features. The reason? Because they're losing money by doing warranty work! Seriously, what's the point of the warranty then. I'm not saying you should never use these guys, but if you do, take the following advice: 1. Make SURE you get a quote, including from a big box store like HD, before you buy their upsell. You may find a significant price difference. 2. Take any warranty claim with a huge grain of salt. read more

I call them today to fix my old garage door and with in an hour Dan was able to replace it with a new Lift Master chain motor opener with remote plus it also has a feature to connected to MyQ mobile apps. read more

Eric Garage Door Repair - Door garages motorized opener - Garage Door Services Near Me - Arcadia, California

Contacted Eric via Yelp for an estimate. I was upfront that he was gonna be a second quote provider but the first guy did a quick fix within 5 mins, even though I thought there would be a chance that my repair would require a new opener. I know Eric was frustrated that he didn't get a chance to even provide a quote even he drove 30 mins to my house. I appreciate his responsiveness and courtesy and a lesser company would cuss me out for "wasting" his time. Really wasn't my intention. read more

Eric was great! Came over to see issue with my garage and fixed it immediately! Would recommend and use again!

Insanely quick response time. I had an urgent garage door issue that needs to be fixed. I got a call from Rog after sending out my Yelp bat signal (within a minute) and he was at my place fixing my garage door within half an hour. I am thoroughly impressed. He was great at explaining the garage mechanics and what is wrong with my door. He was quick and careful and made sure I was comfortable with the fixes before leaving. Highly recommend and would not hesitate to call again. read more

Eric was fast, friendly and professional! He adjusted my garage door and reattached the control arm to my garage door. This guy is fair with price too :) read more

Eric Garage Door Repair - Broken garage door - Garage Door Services Near Me - Arcadia, California

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Dan helped install our new LiftMaster garage door opener. We couldn't be happier. The new garage door opener is much quieter than the original, has an app that allows us to open/close the garage door remotely and has a keypad inside and outside of the garage. Dan installed all of this in under an hour! He is knowledgeable, courteous and works fast! read more

Garage door had chain drive, very noisy. Got it switched out to belt drive one. Now super quiet.. This company came out fast and handled it. Will definitely use them again!!!! read more

Roy was the first to respond to my Yelp request. He came to my house within 2 hours from first contact. His pricing was fair. I agreed to the quote. He had the part in the truck and took about 30 minutes to install. Warranty is 3 years. read more

Eric Garage Door Repair - New spring installed - Garage Door Services Near Me - Arcadia, California

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Service was super quick. We called and they came within an hour. They worked efficiently to install a bar on the garage door which saved us the trouble of full replacement. Responsive and easy to work with read more

"I'll refer to him as Dan the Man! He responded almost immediately to my post and arrived at my house right on time, providing a diagnosis within minutes. He was very informative and offered valuable insights into how the garage door components function together. The price was competitive compared to several other quotes I received. He even took the time to clean up the area once he was done!" read more

Needed help ASAP! Sent a message and they replied fast. DAN the man saved the day. Assisted me with my garage problem and helped me resolve it. Will be referring them with friends and family. Thank You again Dan! read more

Dan was super fast and helpful. He was able to identify the issue right away and presented options that would work to solve it. He arrived shortly after I have submitted a project request and was on time. read more

When my garage slammed closed with a loud bang and wouldn't reopen I knew something was wrong. I found Eric/Roy on yelp and saw their response time - it really is true! My garage door was broken at 5pm - I messaged them around 5:30 and literally got a reply at 5:39. Roy texted me that he could have his team here in 30 mins and at 6:18 they were at my door. I'm writing this review just minutes after Eric fixed everything and left around 7:10ish. Process: came in looked at the garage, had me press the open close button and identify the spring was broken. He checked the spring size and age and luckily had parts in his truck ready to go. Made in china was cheaper but only lasted 5 yrs with a 1 yr warranty or pay $100 more per spring and get a 15 yr part with 5 yr warranty for made in USA. Clearly I need peace of mind. $120 for the installation that was done in under 40mins. Thank you! Speedy and responsive service!!!! Eric was also very nice and knowledgeable- he does this stuff everyday! read more

Eric Garage Door Repair - Eric removing the old bad springs - Garage Door Services Near Me - Arcadia, California

My garage door went off it's track and I needed it repaired. I picked Eric Garage Door Repair because they were responsive and had good Yelp reviews. However, Danny came to repair the garage door. He asked if I wanted heavy duty torsion springs and I said yes. After he replaced it and I wrote a check to "ABD Garage Service," I noticed the yellow color code on my newly installed springs which isn't considered "heavy duty." I called Danny back and explained to him that I didn't get the heavy duty torsion springs I paid for and I would file a complaint to the Better Business Bureau. After talking back and forth, he refunded me half my payment. This company is shady and be careful with them. read more

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Fast service. Dan was very professional. Upfront billing, transparent and honest. I will use their services again.

Just had to jump on a review and commend Dan for making the time to come out to our house and take an expert look at a balance issue on our garage door. I'm very picky about issues when they arise and I really needed to make sure he understood what I needed and make absolute sure the door was balanced. It's an old wooden door and just had new springs put on. When I called, Dan came by within a day and made sure to fit me in with his busy schedule. He swiftly took a look, corrected the balance several times, double-checked, and even sprayed WD-40 on all the hinges, because I was concerned about the squeaking. I was very satisfied with this service- I feel good knowing that I can call these guys when I have a concern, and very knowledgeable and skilled folks like Dan can make time, fix the issue, and answer questions. He also said that I had one of the best models of a garage door opener system that is reliable, so that's good! Super glad for Eric and Roy and the folks they hire like Dan who make the whole garage door repair business easier for us busy folks. read more

Dan showed up and quoted me a price for the upgraded springs. Plus he recommended the larger rollers to accommodate my heavy door. I am glad with his work and the only recommendation is to confirm with every customer on "parts plus labor and what is the labor cost" or out-the-door price. read more

The company sent the repair man Dan out quite fast, 30 mins. Dan looked at the door and gave me a quote that was fair based on research I had done in the morning on garage door repairs. He had the door fixed with a new part within and hour and taught me a lot about how to take care of things so accidents like mine don't happen again. He even helped us trouble shoot a couple things after. Thanks Dan! read more

Eric did a small garage door repair job for me. He did a great job & was very quick / efficient. During scheduling he was quick to respond & very communicative. Overall great job & I will happily use him again if any future repairs are needed. read more

Eric's Garage Door is a responsive and reliable company and also has great technicians.I called them late Wednesday evening after 10:00PM with a garage door repair I was planning to have done. The Technician, Dan, came out the following morning, explained how he was going to complete the repair,explained the parts that were needed, and the cost which was very fair. Dan also had all the needed parts on his truck and was able to complete the repair faster than I expected. Outstanding technical and customer service skills which exceeded my expectations. I would definitely recommend this company. read more

Top tier quality from Danny and Mike they finished the job asap were out here to fix my broken spring in less then an hour. The job was completed same day Thanks guys read more

Wow, Eric was incredible! He CAME in less than 15min! He SAW the problem (broken springs) in 5min! He REPLACED the broken springs in less than 30min! He countered with a great price and gave me a great warranty! What is there left to say. read more

Garage wouldn't open. He diagnosed it and worked on it 9pm to 11pm. Fixed my stuff fast and it works now

Jacob and Tony were great. Came out quickly when I needed them. They were very professional and explained everything they were doing. I will recommend their service to anyone that is looking to get their garage door fixed. read more

Eric Garage Door Repair - Tony putting tension on those springs !! - Garage Door Services Near Me - Arcadia, California

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Would highly recommend this company! Danny was quick and efficient. He was patient with all my questions and did a marvelous job. Very happy with the end result of my new garage opener! Highly highly recommend! read more

I requested for a quote from Yelp at 08:30. Eric show up at 09:30. The required repairs by 10:45. Quick and efficient service. No complaints. read more

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Sometimes 'do it yourself' is not an option Especially, with garage doors. It's too easy to hurt yourself. Eric's is on time & efficient! Thanks for the deal!! read more

Quick Service. Friendly staff. They replaced my old springs the same day. Danny was very helpful and explained everything.

Excellent work fixing garage springs. Fast service and reasonablely priced. Showed up next day and got a flat quote over the phone.

Dan came same day to service my garage, we had issues with the garage motor not operating smoothly. He was friendly and informative, the issue was resolved quickly. If we need any service in the future, we'll call Eric and Dan. read more

Eric Garage Door Repair - Garage Door Services Near Me - Arcadia, California

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Roy came out and did free estimate along with recommendations and no pressure. He gave a few options and explained pricing differences. Work was completed well. read more

Excellent service! Dan is super helpful and explained everything really well. He also explained how to maintain the new system which was another plus. I would highly recommend their service! read more

Levi came out very quickly and was flexible to work with. Completed the job within an hour. Great service!

Service Requested: Torsion Garage Spring Repair/Replacement Appointment: very responsive with scheduling, professional with confirming 24 hours prior to service and punctual on day of appointment Quality: offers two different types of springs - China vs USA. Definitely go with the made in USA one - huge difference in quality when comparing the two sets (limp vs taut) Service: installed a set of garage springs under an hour, with proper lubrication of all hinges, inspection of garage motor, cables for wear/tear and recommendations to keep the garage going at 100%. Service comes warranty based on the product purchased and the job done Communication: this is where I had to mark the business down from my original review... content updated as owner is keen on his professionalism with resolution of my concern. Overall, I would recommend Eric's garage repair, especially if you're on a crunch for a repair. Just make sure communication is concise! read more

Quick response, quick repair, great service and Affordable price Coming out on a Sunday afternoon read more

Phenomenal!! We are about to sell our home and all of a sudden garage door stops closing! Roy came in literally within 30 min of requesting fixed the door and closed up after himself! Killer! Quick easy reliable and a good value! read more