Not good. Had an oil change and general inspection on Friday. Female service tech called my phone when I was there at the shop, in front of her, to tell me my car was ready. They were to also check the wiperblades they installed because they are larger than the windshield and stick. Those were marked ok. However my tires were said to be bald at 2/32. Saturday my low tire light came on. Monday I returned for a check of my low left driverside tire. The female service tech stated 20 minutes wait. No one else was waiting. 2 hours later I asked for an update. She stated I had not waited long. There were other peole there and I was 3rd in line. I said no one was waiting when I arrived. She was rude and would not give me a timeline. Steve the manager was called. He got my car in, but had air placed in all tires without prior agreement. I asked, if my car was serviced on Friday, weren't my tires checked then. Why do they all need air today? He was very belittling and stated today it is cold. I left and had a blowout nearly killing myself. The tire place stated all of my tires were overinflated. This center use to be amazing , but now has frequent change of employees and has gone way done in standards and manners. The employees are not happy and take it out on the customer as rudeness. No I won't return. I'm looking at Jeep- so nice! I am so done with Ford. read more

I took my F350 here after the ignition and interior lights were damaged when someone broke into my car. When I picked up the truck the steering wheel was off alignment. You had to put your hands at 1:00 and 7:00 on the wheel to drive straight!! Also the steering was very stiff. Dealer basically said nothing we did caused this issue. They did replace a part Charged me 300.000. The steering wheel is straight now,, nice job,, but the steering is still stiff. Very disappointed with the customer service and lack of integrity as far as I am concerned they damaged something and gave the truck back to me which was probably not even safe to drive. If the dealer does right by me I will update my rating but for now the -1 stays. read more

Village Ford Used Car Department, Sales and Management are unethical people. If you do purchase a vehicle from these people be awar... for one thing, they do not disclose the CarFax information. I purchased a 2014 Ford Focus from Village Ford with a known Transmission problem that they do not have a fix for. The car has been in and out of the shop for repairs and Ford Motor Company is well aware of this problem with this year make and model. This vehicle was sold to me as a "Ford Certified" vehicle... which in reality means NOTHING! I was so sick and tired of dealing with this ongoing transmission problem with shuttering and jerking that I took the vehicle to Taylor Ford (Great Dealership by the way) to trade in for a new more reliable Ford and that's when I found out that the vehicle I purchased had been in a rear end accident. Which of course lowers the value of the vehicle... Thanks Village Ford for disclosing that information to me, oh wait, they did, it was folded up unsigned in my packet of paperwork. read more

I would recommend Village Ford! During a snow emergency on yesterday I left the office to go work from home. To my surprise, after leaving the driveway of the office there was a problem with my tire. I frantically looked for the nearest gas station or other service place as I figured I needed air. I pulled into Village Ford. To my surprise my tire had came off the wheel and had a large puncture. I walked into Village Ford panicked and asked if anyone could help me, and Antwan hopped right up no questions asked and showed him my car. He said he would try to drive it into the garage and he and another kind man changed my tire and put on a spare with no obligation or cost. Thank you Antwan and the Village Ford team for treating me with kindness and respect! I wasn't even a past customer and you definitely have a future customer on your hands! read more

TL:DR Village Ford will schedule you an appt, but don't plan on getting your vehicle serviced or inspected the day you come in to talk to a service adviser. I have been using Village Ford for years due to their proximity to my work and past positive experiences. This morning (Tuesday) I took my car in to have a transmission light looked into, some brake work and an oil change. I had scheduled the appt a week in advance because the transmission tech was backed up and very busy. When I took my car in I was told that they would put me in line to have the car looked at and that it would likely be Friday (or Thursday if I was lucky). I asked why I needed to leave my car for that long (taking into account that the next day was the 4th of July) as I had been told that I had scheduled the appt around the tech, not the service adviser. The adviser informed me that no, I had scheduled an appt to come in to see him and he would schedule the inspection for the tech when they had an opening. Also, they could not give me an estimate on when I could get my car back because they would not inspect it for a few days. Oh and by the way, dropping my car back off on the morning when the tech had time for me was not an option, they had to have possession of the car and I would need to figure out what to do about transportation while my car sat waiting. If the service adviser had been a little understanding of my frustration, maybe I would have stayed, but his take it or leave it attitude sealed the deal. I'm not saying he needed to bend over backwards, just a modicum of caring (or giving a shit) would have changed this transaction. I will not take any of my cars back to Village Ford and I will no longer suggest them as a good place to take your vehicle. Finally, Village Ford is in the middle of Dearborn, Michigan, literally the hometown of the Ford Motor Company and is located within 8.5 miles of 10 other Ford dealerships (per the Ford.com find a dealer page). You would think with all of the signage noting how customers are valued and the proximity to competition they would try harder to keep customers happy. There is no reason for me to stay loyal to a dealership when other options are so close by. My suggestion to you is to avoid Village Ford like the plague and take your business elsewhere. Edit: I live in Ann Arbor, not sure why it shows me as located in San Fran. read more

Been to Village Ford 3 times this week for an oil change. The shortest wait time for an oil change was 1 hour. Quick Lane, I think not....

Took my truck to the collision shop for repair. They proceeded to replace my tailgate with one containing numerous scratches and gouges. In addition, 4 fasteners were blatently missing from my plastic fender guard. These were not simply mistakes but deliberate indifference. There appears to be little accountability and quality work when it comes to collision repairs. Find another shop! read more

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Worse service i've ever dealt with. Took my car in the shop to get checked up on. They fixed the water pump in 2 days and tell me that there is still a problem. They told me roughly 3 weeks it will take to take a look again and then we can fix it. They wouldn't provide me with a rental car and had me call every under the sun. Finally after two weeks they provided me with a Focus for the time being. It also took them over a month to fix a head gasket problem. Also no one called me when my car was ready to be picked up and i've seen my car in the lot of close to a week. The car was always taken to this dealer for every service check and repair since New. Don't feel this dealer appreciated me as a customer because no one would return my calls or gave me a strait answer for what was going on or even try to help me out. read more

I took my Escape into the service department for transmission issues. I dropped my truck off, by appointment, which made it much faster and easier. Tracey took care of my information quickly and was very friendly. The problem with my truck was under warranty, and I picked it up 3 days later, which is great turnaround time for transmission. Hassle-free! Super fast and easy. I highly recommend this service department to anyone with a Ford. They have it down to a science here. Thanks! read more

First experience with Village Ford and it was good. I followed my salesman, Jim Flynn over from his old location. Everything at Village Ford was scheduled and kept on time. When I got into my new vehicle and noticed a handprint on the headliner, Jim quickly took care of it and now there is no evidence. Since taking delivery, Jim has followed up with me to make sure I'm satisfied, and I am. As a Ford employee, my car sales are a slam dunk, but Jim doesn't diminish his level of service because of that. He works hard and keeps in touch and makes the car buying/leading experience enjoyable!! read more

I have bought two cars from Village recently, though they are located nearly 300 miles away. It is worth the drive because of the terrific service I receive and I have complete confidence they are getting me the best deal possible - especially on the value of my trade-in. The whole dealership staff makes my family feel like a very special client when we walk in, and they really understand what an exciting day that "new car day" is for a person. I wish my mere recommendation was enough to make someone take a drive over to Village Ford. It is well worth it! Plus, it's a real thrill to buy a Ford just down the street from Ford's World Headquarters. And by the way - I love my new F150, and my daughter is blown away by what a great car her new Escape is! read more

This is by far the WORST dealership for service I have encountered. I went in today with an appointment at 930am for a recall regarding the door latches. The service advisor Stephen Copley took my vehicle and completed the intake process. The bulletin states the service would be completed in a half day. The advisor said that the service will require 2 days. When I asked for a loaner the service advisor said that one cannot be provided and that I should take the shuttle offered home. I asked for a loaner again and he said that he will offer me one at my own expense until the vehicle is repaired; factoring in the weekend this repair will take over 5 days in which I will have to pay for it out of pocket! This is joke. I will not return to this dealership for any services nor purchase. I will also spread the word to my family and friends and make sure they do not go into the dealership. A person from scheduling called me to reschedule under the same conditions, where I would be stranded for days without a car. They have no respect for customers no any appreciation for their business. GO ELSEWHERE!! read more

There's a few things that's wrong with them. 1. I just leased a car and I put a deposit thinking no problem, they have the car I want. Well before the lease they took me to the manager office and strong armed me into buying life insurance of all things. I didn't want to say no because they already had my $200.00 so I got stuck with an extra 200 dollar payment. Be very carefull with them. 2. I had forgotten why I hadn't been there for a long time and when this happened I remembered that I had brought my car there about 15 years ago so it could be fixed because it was stalling. The technician told me that they see the problem but they had no fix yet. Although dissapointed I said OK and then the service supervisor talked to me and told me that they don't see any problem and don't know what I'm talking about. A few months later when it stalled again it was found to be a HEGO problem (emmisions control) and fixed. read more

I brought my '02 Ford Explorer in for what I thought was just a broken Strut on the rear driver side. Well, I guess I only had it in mind that I would only be spending $300-$400 and it would be done like it was before on the rear passenger side. I received a phone call stating that I needed both Coil Springs on the back in addition to the Strut and some Control Arm repair on the front. Whooaaa!!!!!! After a phone call from a gentlemen in the Service Department by the name Tracey telling me that the car was basically unsafe to drive it was convincing enough that I did not mind the $1100 price tag that it took to fix it. Thank God for Capital One!!! Although, I was pleased with the service and the repair, I was not pleased with the fact that they did not call me to let me know that there was a problem with their computers and it caused a delay in the repair for one full day. I had to call them, they did not pick up the phone, and then they explained it to me when they should have automatically gave me a phone call and told me this without me having to look for them. Hence the term, SERVICE!! Had that been done, I would have given them five stars. read more

Shop Foreman Paul VanDooren did an excellent job to timely address my coolant related concerns in recent maintenance service on my Mercury Milan. read more

GREAT experience, GREAT dealer & Brian Bart is amazing! Ask for him for your next Ford ... thanks, Brian :)

Top notch service! There are three Ford dealerships closer to my home, and I have used each of them in the past, but I continue to choose Village Ford for their outstanding and professional service. The staff is always friendly and professional and I'm always greeted with a smile. I've never felt pressured to have additional services performed. Highly recommend. read more

Hats off to Paul Anderson, Sales, and Village Ford! My husband and I just purchased our first pick-up truck (F150) . Paul was extremely knowledgeable and responsive to all of our F150 questions. He accommodated our pace; we never felt pressured. We had purchased a Ford Explorer from Paul and Village Ford prior to this truck .... making this our second 5-star experience! We highly recommend Village Ford! read more

My service Rep at village Ford for a recall on my edge Ford was fantastic. I felt like a wueen. Got me coffee, a free nice rental to use instead of waiting and drove me to the rental and back when my car was done. Great customer service. I bought a demo edge from them loaded in 2010. I love my edge. Just about now paid off and only has 88,000 miles on it. Village ford checked it from stem to stern during the recall and it still is in tip top shape. I was told good for at least another 100000 to 200000 more moles with no problem and no more car payments. I recommend Village Ford, Dearborn MI. read more

If I could give Village Ford's Service Department a zero I would. I went in because my vehicle was making a large clicking sound while turning. I had the struts replaced 6 months prior at a different location and had the tires changed and a steering flush done this dealership. I only went to this dealership, because the other dealership I usually go to had their computer system down and could not give me tire estimate and I needed tires replaced that day as I had a 10 hour driving trip for work the next week and could not go back to the dealership the next day. I go in for an estimate. I do understand dealerships will charge for a diagnosis. However, David, the tech talked down to me (like a was a little woman who didn't know what she was doing and he wanted to hose). I researched online and it sounds like its a CV Joint issue. I will be taking it back to my dealership Fairlane Ford on Monday. What a waste of my time! read more

Had a great experience with Jerry Crain at Village Ford buying a used SUV and trading in my Fusion! Would recommend him and the dealership for used or new cars. I also have been having my previous Ford cars (Fusion and Sable) worked on at the Service Department of Village Ford for years. Great service all around! read more

I took my vehicle into Village Ford for some recalls after making an appointment. I got a call later that day at 5:35pm stating the vehicle was done. I told them to leave the car out front with the keys in the glove box because we might not get there before 6. I picked up the vehicle a few minutes before 6. While backing out of the parking spot I noticed the brakes didn't work. I tried a couple more time with the same result. I was able to get inside to inform my representative of the problem. He said I would have to leave it there until the next day. The next afternoon I called back for a status. I was told that the "brake guy" was very busy and I would have to wait for a number of others to have their vehicles fixed first. I then informed them the brakes were working when I brought it in and they must have disconnected something while working on the recalls. They then told me they would expedite it. Then then called later that day to say they had fixed it and that the technician had disconnected the master cylinder. They said they were closing at 3:30 for the new year's holiday. Again I told them to leave the car out front with the keys inside. After going up again I could not find my car out front. I looked in the locked gate and noticed it there. Therefore, I was unable to pick my vehicle car until 2 days later. The thing that bothers me the MOST is that someone at Village Ford was willing to release a car to me without working brakes. Certainly the person who drove my car out front must have noticed the brakes not working. This could have been a dangerous situation. I would think twice about bringing my car back there and certainly would not buy another vehicle there. read more

good job by all/ staff was helpful and attentive. We were able to have all our questions and concerns answered. The sales staff took us through the process in a professional manner read more

My husband and I have purchased our cars and trucks from Village Ford for many years, and we continue to be completely satisfied with its sales and service departments. I just picked up my new 2015 Escape this week. Our Sales Consultant, Steve Hadrich, is the best! read more

They did an excellent job. Because I am a female I worry that dealerships are always trying to "oversell" me products and services but not the case here at Village Ford. All the Service guys were very nice, honest and up front. I didn't feel any pressure to buy any "unnecessary" services whatsoever. I will definitely be coming back again when it's time to get m breaks done! read more

I must give a shout out for Rebecca Audritsh or "Beckie." She is simply the best! This is the second time I took my five year old car in for service and both times Beckie kept in touch with me about my car. She gave me her cell number to text her and she always called or texted me right back. Today when I picked up my car she explained everything that was going on with my car. She answered all my questions and then walked me up to the desk to pay for services that were not covered under my warranty. She even offered to return my rental car for me. I would buy a car from Village Ford just because I know Beckie will take great care of me and see that my car is done quickly. Thank you again Beckie!!!! read more

Always shopped at Jorgensen Ford, I tried out Village Ford for a Ford Explorer Lease he took care of me and my family. He was professional and completed the deal in less than a hour. He made sure that we were all comfortable and my children had coloring books and crayons while we were signing the documents. read more

Service department is a disappointment. I have a 2012 Focus that has a transmission hesitation problem that is a service action that ford service centers should fix. When I tried to make an appointment I was told there was a 3-4 month wait, and they would call me when it's my turn. I called a few months later after not hearing from them, and was given an appointment for the following month. After arranging to go to work late and making it to the appointment on time I waited a half hour in the waiting room just to be told the trans tech was on vacation. They said they should have never made the appointment, and that they would call me to rescheduled that afternoon. After not hearing form anyone for two days I called another dealership and (surprise!) they had no wait list for the transmission problem and got me in the next day. Not going back to Village Ford ever again, especially since when I did call to let them know they forgot about me and that I was frustrated they did not care. read more

BUYER BEWARE! I was sold a pre-owned certified vehicle - Great right? No! not when they lie and hide things from you as their sales MANAGER Ryan Mquistion has done. Based on many issues with the vehicle i purchased - Busted Tie rod, brakes shot, tire dry rot, vibration in front end, rear rotors shot. All this after purchase of a so called certified vehicle. 2 years of replacing items and it being in the shop. Now I try and trade the damn thing in to upgrade to a new vehicle and during the appraisal they notice structural damage to the vehicle. For those like me who did not know, A DEALER CAN NOT CERTIFY A VEHICLE THAT HAS PREVIOUS STRUCTURAL DAMAGE. Now, maybe they didn't know of the damage you may ask, nope not only did they know about the frame damage they did the work on the vehicle when it was damaged right there at their shop. This was all shown to me again while doing an appraisal at another Ford dealership. They pulled it up right there on their computer. Do your homework and go somewhere else certified to them does not mean anything. And in fact law states they have to buy back at 3 times the damage. Steps taken already - Contact dealer no response, contacted Ford Corporate and field a complaint (if you have issues with them I suggest doing the same, too many complaints revokes them from renewing their franchisee), next step wait 24 hours for dealer to make right. If its not made right legal action will be taken. I am sure someone out there can create a class action case on this dealer, i cant be the only one they have screwed. Sad part is I went there because i know people that work there. They screw their referrals. In the mean time posts like this and google reviews to let others know the BEWARE will be placed. read more

Service Department is horrible. I took my Lincoln MKX in for brakes. My brakes were grinding and squeaking when I applied the brake. I was planning to drive to Chicago for the weekend so I needed my car back. I dropped my car off the night before and was told that they would diagnose my car and call me when they did so I could make a decision. I didn't hear from them so, I called the next day at noon and my service advisor was at lunch (understandable) so I left a voicemail, didn't receive a call back. Then around 1pm, I called again because I was going into a meeting a didn't want to miss a call, my service advisor was not available so I spoke with someone else, I was told that it was going to cost me around $330 for the brakes (which was fine). I thought it was a little fishy because it seems that they should have had an actual cost by 1pm. So, at 4pm my husband called and was told the car was ready (still never received a call from them). I get there to pick up my car, I go over to the cashier and she presents a bill to me for $61, so I ask, "you all did my brakes for $61???" She calls the service advisor over and he tells me that it took them 2 hours to find my car because they had my car under a different model, then he tells me that they didn't do the brakes because his technician didn't think I needed to get my brakes done. Ok, so why didn't you call me?!?!?!?!? I took time off of work to get to you to drop off and pick up my car, paid for a rental, and you didn't even have the courtesy to call me to ask if I still wanted the brakes done?!?!?! And on top of that, when I dropped my car off, I asked them about detailing my car, a company that is concerned with customer service and sales might have thought, if we're not going to fix her brakes, then we'll call her to see if she still wants her car detailed. I am still livid about this, my brakes are still grinding and squeaking so loud and now I will have to do this all over again to get my brakes fixed!!! I will never use Village Ford again!!! read more

I actually went from dealer to dealer to dealer since February looking for a replacement vehicle and researching my options since my lease was up in April. I figured there was no way I could pay for another F150 so I was looking at everything. I consider myself to be a salesman enemy because I only listen to the answers of my questions and ignore everything else they have to say. I'm 65 yo and purchased at least 14 new vehicles over the years, almost all Ford. I could never be loyal to a specific car dealer, I look out for myself because dealers typically don't care after the sale. I've purchased new vehicles in New Hudson, Plymouth, Belleville and from several dealers Downriver and I know where you can expect the best deal. Being a little frustrated because I've been looking at vehicles since February I decided to go to Village Ford for the first time in my life. When I walked in the door I was immediately welcomed and introduced to a "salesman" and thought "here we go again". As most consumers realize, sales people want you to think they are your friend to get you to spend your money. I'm a little wiser today so I just wanted to get in, find out what my options were and get out. I told the salesman from the start " I'm not loyal to any dealers and I'm just looking for the best deal I can get, I don't care where I buy it". Instead of seeing that look on his face like other salespeople I've talked to, he responded "I think I can change that". Now I had that look on my face. I've never received a positive response. I sat down with this guy, told him my personal vehicle preferences realizing I probably couldn't afford a new truck and figuring I'd get a Taurus this time. So, he started clicking here and clicking there, punching his keyboard now and then, clicking some more, punching his keyboard again, just ignoring me. Finally after five minutes of clicking and punching, he looked at me and said, how does (#-%-&-&-@) sound? My eyes got as big as golf balls. To shorten this story a lot, the F150 was in Ohio, he called me the next day to tell me it was on it's way. When he called me I asked him to double check the numbers, they were still the same. The next morning I went to get my truck, it was exactly as it was suppose to be, I sat down with my salesman and I was out of there in less than 30 minutes. (Of course he had to hurry, he had other people waiting to see him). I never in a thousand years would think I could write a positive review about a salesman or the process of buying a new vehicle. Ron Clark at Village Ford has found a loyal customer. read more

I bought a 09 Flex from here, and they gave me this $36K car with a power steering fluid leak, and warped brack disks. I had to take it back to get fixed...They gave me back a vehicle with fluid dripping from the underbody. They fixed it for sure, but returned it back to me with oil all over the underbody...so how could I tell if they fixed it or not??...Idiots. Last week my driver's side power door locks would not unlock. I was able to find the Technical Service Bulletin. I took the car in this morning, told the guy what was worng and handed him the TSB...which shows how to fix the problem. They return the car back to me with the WRONG DOOR FIXED!! Unbelieveable...these people are so incompetent, absolulety no intelligence, and they simply don't care. read more

I had a sticking throttle problem on my 2003 Windstar. After 3 service trips to Village Ford where they change electrical items, of which all three repairs I paid despite having extended warranty coverage, the problem came back a fourth time. I took the vehicle to another dealer who has diagnosed it as a leak in the intake manifold spacer (not an electrical problem at all). I am totally dissatisfied with Village Ford's service....in my case they were incompetent and untruthful. I recommend using another dealer. read more

Not happy right now, with village ford my fusion has been back three times with the same trans problem. all they keep saying is we have to reprogram it again WHY? this car has become a Lemon and i got two of these cars the same day from them and only the one has problems so far read more

Worst customer experience I have ever had. Made an appointment to have brakes done on my wife's 2011 edge. Dropped it off at 9:00am. I called at 1:30pm because I had heard nothing and was told my service rep was out to lunch. Called again at 3:30pm - no answer. Received a text at 4:00pm saying they hadn't even looked at it yet. Told them that is nice to know after 8 hours and headed over to pick it up. The service rep wouldn't show face when I arrived... The keys were at the front desk. I asked for the service rep who was no where to be found. Minimal explanation (we were busy) and no apology. I have never written an online review before, but I am completely disappointed and wasted an entire day. I have used the quick lane for oil changes for 6 years, but I'll never return to village ford. Timely updates or a reasonable explanation would have gone a long ways. read more