The service was really good. We wanted an antenna for our TV. He let us know that it would not…read morework and saved us plenty of time and trouble.

"Shop Locally" has always been our motto. It has served us well and Brown's Appliance came through…read morefor us when our older washing machine gave out on a weekend......new washer bought and installed on Monday. Who could ask for more? We recommend Brown's.

A great find in a small town on its main street (US route 20). Customer service was very good, and…read moreservice representatives were attentive and knowledgeable. Pricing to quality ratio exceeded expectations we had going into the facility. Pleased with appliances purchased and after sales customer service.

Corey did a fantastic job installing a motorized mantel mount in my living room. Very professional…read morethroughout the whole job. Very fairly priced and very good craftsmanship. I will be having him install my home theater in my basement. Highly recommend.

Corey was great! Responded quickly and set up the install within a couple of days. He and his…read morepartner (sorry I can't remember his name!) did a really great job, we couldn't recommend them enough!

Special trip there to buy the Apple Watch Ultra 3. $799.00. Bolted to the table…read more(understandably). Dead as a doornail. Everything else on the table was working. Dude comes over, didn't get his name. "Yeah... it's off." I said "It's not off it appears not to be charged". Shrugs his shoulders and walked away. Looks like a trip to the Apple Store is in my future. This place is in its death throes. Too bad because there used to be some real customer service there.

Two weeks ago, we visited the Best Buy store in Millbury to purchase an electric range. We selected…read morea white Samsung Bespoke induction model and asked one of the sales associates to assist us with the purchase. He replied that he would be with us in a minute, yet he continued to wander aimlessly in circles while talking on his phone. After waiting 10 minutes, the young man finally approached us and asked, "How can I help you?" We greeted him again and explained that we wanted to purchase that specific white electric range. The young man removed the electronic price tag and the paper label from the display model. We then followed him to place the order and finalize the purchase of the range. After paying for the item--including an extended warranty and delivery--we double-checked with the employee to ensure the order had been processed correctly. He assured us that everything was in order and that the range would be delivered to our home in a week. A week later, the delivery crew arrived with the range, but it turned out to be a completely different model. We immediately drove to the store to resolve the situation, as we had already disconnected our old range in preparation for the installation of the new one. At the store, we explained that we had received the wrong range and asked for their assistance in sorting out the mix-up. The manager explained that as soon as the item was returned to the store, they would inspect it and place an order for a replacement. We also provided photographs of the exact range we had purchased a week earlier. We then returned home and scheduled a redelivery--only to receive the very same, incorrect range that had been delivered to us the first time. After a third trip to the store, a manager named Ken told us that he could no longer offer any assistance and had absolutely no idea how such an error could have occurred. Our order lists the model number of the range they attempted to deliver to us--not the model we actually intended to buy. Ultimately, after two weeks of waiting, they didn't even bother to investigate at what stage the error had occurred on their end; consequently, we were forced to cancel the order due to the incompetent and unprofessional conduct of the employees involved in the situation. They didn't even offer us an apology for their mistake or for our wasted time. Remarkably, the very stove we had originally selected remained in the store the entire time--albeit with new labels--serving as proof that not a single store employee had ever bothered to properly look into the problem and resolve it.

We have no heat. I called this place per request of my furnace guy, and was told they don't deal…read morewith the public. Called my furnace guy back and because he was working on a job and this place would be closed when he was done, he texted me pics of his tech licenses and asked me to call back and let them know he was on a job and was sending me to pick parts up for him, giving them his license info and cell number (along with a picture of his truck with co name and phone so they could verify if needed) - I called back and explained the situation and the parts guy refused to do business. I explained that my guy was busy and because they were closing very soon, he wanted me to pick the parts up for him. Guy refused. I explained that I have an infant and an elderly disabled father and that we have no heat and to please let me pick the parts up after he sees the furnace guys business tech license and call to confirm. He said nope... Sorry, can't help you. I said I would be paying cash for the parts, still refused. All I can say is this was a terrible experience, at this point, even if he called me back, I would never do business with them and now, nor will my furnace guy and his people. A baby, an elderly disabled person? Who cares is how Johnson Supply of Worcester is.

From the owner: Johnstone Supply Worcester is your trusted local HVAC/R distributor, with over 70,000 in-stock…read moreproducts available for same-day or next-day pickup. We carry leading brands and the latest HVACR technology to meet the needs of residential and light commercial contractors. Plus, our partnerships with top manufacturers give you access to more than a million special-order parts. From equipment to parts and supplies, we have what you need to get the job done right. Johnstone Supply: Making it Easier to Do Business.

Worst store ever, customer service is non existent. I called store to voice my concerns with the…read moremanager, Sam from India answers. I ask to speak with the store manger, she says the stores doNOT accept incoming calls..... I will NEVER goto BestBuy again! Normally I hate seeing stores going put of business, I will be celebrating in the streets when this place shuts down.....

Let's just say I will never purchase any major appliances from Best Buy again. Salesman was AMAZING…read morehe helped my MIL with her purchase and she had SO many nice things to say about Mr.Osman who was the young man who sold her the beautiful LG washer that she picked out, she can't stand for long periods due to her health and this young man brought her a chair and gave her a water and made sure she was comfortable. She chose the delivery and install and so we waited and the washer came she was so excited and then the bad news came and they said "OH NOPE WE CANT INSTALL YOU NEED TO REPLACE YOUR PIPES UNDER THE SINK" they didn't even look at the old washer to see the drain hose and water hook up were right there still connected to old washer. So they left and I called Best Buy and explained to them what happened and they were confused as to why they left without installing the new washer and so I told her that they said we need to call a plumber and replace our pipes and she said ABSOLUTELY NOT ITS JUST A SWITCH OUT so she sent 2 guys out yesterday and they were supposed to be prepared for hooking up the new washer but again it was the same thing the first thing they asked my MIL was where is the pipes? So they look and the main guy says NO WE CANT INSTALL BECAUSE THE DRAIN HOSE ON NEW WASHER WONT FIT So I said take your Washer and give my MIL her money back. The price was great the washer was beautiful but the delivery people made Beat Buy look pretty bad so they left and left the washer to be picked up on Friday So out of curiosity i said to myself after they left "I wonder if I can hook it up" im pretty hands on so I disconnected the drain hose and I sized up the one on the new washer and they were the same size and BOOM DONE I CONNECTED IT AND C LAMPED IT HOOKED IT UP! Why don't they just do it themselves? Why such a big fuss? Never again... oh and I was able to fix our washing machine with the help from troubleshooting and putting in the dial code I reset it and now it's working perfectly fine again.

The worst customer service! I have been trying to change my account email address for over a year…read moreso that I can make purchases on line. I have gone to the store, they say they can't do it and that I should call customer service (good luck finding that number). "Customer Service" says that the system won't allow them to change the email on file. My only option is to go to a store (again), close my membership and open a new one. My wife says that BJs stands for Bunch of Jerks". I agree.

called in an deli order it was ready went to pick it up had to wait in deli line of 7 people for…read moremobile order . once got order processed to check out to realized order incorrect the cashier didn't know what to do called over front end person who was confused on what do . Ava the front end person called manager who stated tell Custer she will wait I busy be an hour or have them come back ava went to deli to fix order we are now 1 hour in since got to Bis. 30 min later Ava walks back still with another incorrect order I walk back speak to deli who had some choice words to say . still no manager any where I called corp complained told someone call me back week later called corporate again same thing they will call you 48 hours another week goes by called again told they busy call you when they can mean time I have left multiple messages and gone back to bjs for managers who are never around