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    Vintage Arms

    5.0 (1 review)
    Closed 9:00 am - 2:00 pm

    Vintage Arms Photos

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    12 years ago

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    Bass Pro Shops

    Bass Pro Shops

    3.2
    (103 reviews)
    2.6 mi
    $$

    They have everything.store is huge and always have a friendly and knowledgeable person to helpread more

    I am writing to express my frustration with how my wife and I were treated during our visit on June…read more6, 2026. My wife has a serious back condition and lives with a disability. She also had her medical task-trained service dog with her at the time. We are not new customers--your staff has seen us in the store multiple times before, both with and without the service dog--so there should already be awareness of her condition. When we arrived, there were four power scooters available, and we asked to borrow one, as we have done many times in the past without any issue. However, we were stopped by an employee named Neil, and my wife was told she could not use a scooter--even after explaining that she has a metal rod affecting her spine and was in pain. We were then directed to Kristin near the entrance. After waiting several minutes, she called a manager but largely ignored what I was explaining about my wife's condition. Despite clearly communicating the situation--and despite your staff being familiar with us--we were denied use of a scooter and told they needed to keep all four available for other customers. I even offered to leave my driver's license as collateral, but that was dismissed without any consideration. Frustrated and disappointed, we left the store. Afterward, we called and spoke with Elizabeth, who was far more understanding and willing to help--something the in-store staff did not offer at all. We have always borrowed carts from your store without issue, so this experience was both confusing and upsetting. The lack of empathy, consistency, and willingness to accommodate someone with a known disability is unacceptable. I was fully intending to make a purchase during that visit, but instead, we left feeling disrespected and overlooked. This situation could have been handled very differently with even a small amount of understanding and basic customer care. I hope this is addressed so that no other customer--especially someone with a disability--is treated this way. Very disappointed,

    Photos
    Gurnee Mills mall entrance.
    Gurnee Mills mall entrance.
    Showing the puppy the fish
    Showing the puppy the fish
    Disappointed things did not work and the change machine is broke

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    Disappointed things did not work and the change machine is broke
    North American Firearms

    North American Firearms

    4.5
    (68 reviews)
    32.1 mi
    $

    They were an absolutely fantastic local gun store. I'm not sure what happened to them, one day they…read morewere there and the next, not. I bought all of my firearms through them, and would not mind making all of my future purchases through them if they are still around. I heard Bernadette retired, congratulations to her. I hope this business is still around.

    I purchased a firearm online and selected North American Firearms from their list of FFL's that…read morewere local to me after I sent over a quick email confirming the service and fee. Communications were handled via email and everything went as smooth as it could. Bernadette and Jeff are some of the friendliest people that I've met in this community and I will certainly be doing business with them again in the future. One thing to note - some FFL's will start the waiting period at the time of sale as described by the Illinois State Police as it relates to gun sales and transfers. Some FFL's will start the waiting period as soon as you fill out the Form 4473. It's neither here nor there as to who is doing this correctly but at the end of the day, your FFL policies is what you end up following. North American Firearms starts the clock upon filling out the 4473 so just keep this in mind. Best bet is to make the online purchase, head over to fill out the 4473, and by the time your firearm is received by them your background check should be clear and you're good to go.

    Photos
    Glock43
    Glock43
    North American Firearms
    North American Firearms

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    Vintage Arms - guns_and_ammo - Updated June 2026

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