I took my 2019 Jeep Wrangler to Summit 4x4 because it was experiencing the dreaded "death wobble."…read moreFrom the start, they assured me they could fix it. To their credit, they did mention early on that if it wasn't the track bar, it could potentially be the bearings, but they still moved forward confidently with repairs. On the first visit, I spent nearly $6,000 replacing the track bar, shocks, and other components. For a short time, I was hopeful the issue might be resolved, but within a few weeks, the death wobble came back. Fustrated, I brought it back in. This time, they told me the problem was surely the bearings. Another couple thousand dollars later, those were replaced as well. Again, I was hopeful... and again, within weeks, the death wobble returned. At this point, I brought the Jeep in yet again. They attempted to duplicate the issue and performed an a tire balance and rotation saying they inspected the jeep and e writhing looked good. Unfortunately, nothing has changed, the death wobble still persists. After more than $7,000 spent, I'm left with a Jeep that is in worse condition than when I first brought it in. It's gotten to the point where we can't even drive it straight down the road with confidence, forget about taking it on the highway. It isn't safe for anyone to drive. The staff is nice enough, but it's clear they are not equipped to properly diagnose or fix this type of issue. When you're charging customers thousands of dollars, there needs to be accountability for results, not just guesswork and parts replacement. At a minimum, I would have expected some level of ownership, whether that be a partial refund or some kind of resolution for the ongoing issue. Instead, we're out thousands of dollars with nothing to show for it except a worse-driving vehicle than we started. I certainly do not feel comfortable bringing my car here a fourth time and would strongly caution anyone dealing with complex suspension or steering issues to look elsewhere.

I dropped by Summit 4x4 and met with Lee who scheduled an appt for a multi point inspection of my…read more 2004 TJ at my request. I had recently purchased this jeep and wanted it gone over to see what I could not see. They spent a good amount of time and when the inspection was over, Lee discussed all of the issues, Texted and Emailed me the results of the inspection which included videos which clearly described everything that should be looked at and replaced/repaired. I was given a very clear document which included costs for repairs. I was very pleased at the entire experience. Wynn S.

Great dealership....from sales to service. Staffed by great…read moreemployees that treat you right. We have really enjoyed doing business with Findlay Subaru Prescott.

Thank you Rebecca!! I love my Crosstrek!! You were all great to work with! Quick and easy!read more

Where to start..... my wife and I arrived at the dealership to look at Broncos and was pleasantly…read moremet by Pablo Vasquez within minutes. he was not pushy by any means and spent a lot of time showing us cars, explaining features, and test driving a Bronco. The new features were a bit overwhelming to start with but Pablo answered each and every question (sometimes the same question twice) with courtesy and knowledge. We were and still are very impressed with this gentleman. I recommend him highly! We told him we wanted to look at Jeeps before making up our minds and he did not try to persuade us to stay, instead he wanted to know what we thought both pros and cons About the 2 different vehicles. We chose the Bronco over the Jeep mostly because nobody helped us at the Jeep dealership until we walked into the dealership and asked to see a salesman. The salesman there was pushy and not helpful at all, (the Jeep did not fit our needs). We went back to Pablo and he worked with us again with different options and colors of vehicles until we finally chose a beautiful green Bronco Sport. We test drove it again and decided this was what we wanted. The dealership test drove our trade in and gave us reasonable prices for our trade in as well as the new Bronco. We were then introduced to the Service personnel, then the financial officer and completed a painless transfer of tags and paid for the new Bronco. Everyone we ran across at the dealership was courteous, knowledgeable and friendly. We drove away that day in a new Ford Bronco Sport and have enjoyed the car as well as the experience. I HIGHLY recommend Pablo and Galpin Ford in Prescott. The experience was enjoyable, efficient and pleasant, THANK YOU Pablo and Galpin Ford! Charlie

Judging by the reviews and in town reputation, management and ownership don't seem to care about…read moretheir reviews. Our service appointment was disappointing but not awful. However upon receiving our truck back, they forgot to close our hood and it nearly flew up on us driving home. That was what prompted me to write this review, even despite the poor communication and service recommendations ( they recommended things that were clearly brand new/replaced, and completely missed obvious ones ) sadly a 0/5 experience. If they weren't the only ford dealership in town for recall work we would have listened to the town and avoided. I'd recommend a PHX dealership for recall work or Findlay Subaru, as they do work on fords and have great service.

Unfortunately Jeremy the owner doesn't answer his phone or get back to you when you need helpread more

I did love going to them when I needed to purchase a vehicle. Got a good price on a 2008 Chevy…read moreImpala. And they made purchasing the car very simple. Well back in August, I had an oil pressure issue that needed to be fixed, as well as a small transmission leak. And I was also supposed to get my air conditioner system vacuumed out because they had installed a new one in the car a month after I bought the car. I have contacted them by phone, email and text and trying to make appointments to get the car in to be fixed. They even had the part and said it would be $215. Everytime I would make an appointment, they would cancel it on the day of. I've been cancelled on at least 3 times already. My last appointment was supposed to be October 24th of 2022 at 10am. I even made the appointment in person 2 weeks prior. I show up to their lot at 10am, no one was there. I called their office and the lady that answered first said that they don't remember scheduling an appointment for me. I literally told her I scheduled it 2 weeks ago. Then she put me on hold and then got back to me and said the mechanic got into an accident and they didn't know when he was coming back. This was probably the 3rd time I was cancelled on. Then in November, I attempted to contact them again and said the problem was getting worse and that they really need to fix my car asap! Left 3 messages, and not heard back from them since. Now I just feel like they are avoiding me and refusing to fix the car even though they said they would. Now I feel like I have no choice but to take it to an actual shop which will cost me more than I can afford. And they also told me they wouldn't work on the car till they had the payment first which I found Abit shady. Don't think I would recommend buying from them because they say they will fix any minor issues with their cars, but then they don't call their customers back or cancel appointments when the vehicle is in need of repairs.

I visited Findlay Toyota Prescott yesterday to replace a wheel cover that got damaged driving up…read morethe 17fwy .. one hour after purchasing a new RAV4 at Avondale Toyota. I connected with Blake in the service department at Findlay and he was awesome! He expressed authentic concern after hearing the story of the new car mishap on the 17fwy and located the replacement part at a great price. He replaced the wheel cover at no cost and kindly reviewed some of the features on my new RAV4 I had questions about. He even noted a few dings on another wheel cover to address. Blake was a kind, professional, helpful service rep who cared about getting me acquainted with my new car and taking care of the wheel cover. Thank you so much Blake and Findlay Toyota Prescott for your wonderful service yesterday!

Abysmal customer service. Shop elsewhere. Called to have a…read moretail light replaced, left on hold for 10 mins until I hung up and called back. Told to wait by the car in 90°+ for over 7 mins, I just went inside and found a different guy. Waited around for an 1.5 hours before asking what's taking so long, that's when they finally started working on it. No one is responsible for anything, just ask them and the answer is "oh that's not my job...."

The team at Casa Nissan has gone above and beyond to help me out. Patrick the manager and Rob the…read moreInternet sales rep found the perfect car for me.

I went in the day of their grand opening. They said they had no trucks,…read moreas that was what I wanted. They said they would call me when they got a used truck. I have went on their website several times after that, and they had several used trucks. I won't go back!

From the moment I called on Monday morning I have gotten excellent service. My 2026 Honda…read morePassports dash lights were all flashing and the engine light lit up on Saturday night. I called your service department first thing Monday morning and spoke with Garrett. He told me to just bring it in and they would check it out. Garrett found the problem , had it fixed and I had my car back Tuesday! I cannot thank him enough. Quick, efficient and easy to deal with. You have a great staff and I will bring all my service needs to you!

Abel is the best! We purchased a car recently through him and he was so incredibly kind and…read moreresponsive. He made this whole experience so good for us. Thank you Abel!

There should be an option for ZERO stars! The guy who runs this business, Mark Anthony is a…read moreSCAMMER! He ATTEMPTED to keep $23,000.00 from and friend and did not deliver the car! Weeks of unreturned calls, RUDE texts and making false promises! Only gave a refund after law enforcement got involved and because it was across state lines and the high dollar amount, he would have been facing federal felony charges! DO NOT GIVE THIS MAN MONEY!!

This is not an actual business. He is a scammer! If it wasn't for law enforcement we wouldn't have…read moregotten our 23,000 back on a car that was never going to arrive. He called the owner of the car senile and my guy impatient after sitting on his hands for 2 weeks.