Bruce and Tim at 5 Star Cars couldn't have made car buying easier. I was expecting sales pitches and pandering. This was absolutely not the case at 5 Star Cars. My wife saw a Touareg she liked, and they sent us out for a test drive in a fashion I would deem an honor system. It was like a good buddy of yours tossing you the keys so you could run up to the store. The trust they demonstrated, with a simple test drive, gave me the instant sense that these guys were trustworthy and honest themselves. My wife loved the Touareg, so Tim got to work. He put in the time to get us financed, with what we had for a down payment. It was a challenge, but he got us there and couldn't have made it easier for us. Very down to earth guys that TRULY have a passion for selling higher end cars in an honest, comfortable, and laid back fashion; while clearly taking pride in the business they conduct. So, here's where it gets good. Two days after buying the Touareg, we came outside to find a puddle under the SUV. The power steering system had experienced seal failure and we were losing fluid at such a pace that it couldn't be driven. This problem did NOT exist at the time of purchase. We hadn't yet purchased an extended warranty, and looking through the paperwork, it was clear that this expensive issue wasn't covered. My wife was in tears once I explained that I was 98% sure we were going to be out of pocket and her Touareg would be in a shop for a few days at least. I threw a Hail Mary and went back in and explained what was wrong to Bruce. I expected him to say what he had every right to say; that it's not covered and there's nothing he can do. Something along those lines. He blew me away by his concern and genuine apology; an apology he absolutely didn't owe. He then demanded I let him take care of it after only a minute of my explanation, as he tossed me keys to another car on the lot as a loaner. I couldn't believe it. He took COMPLETE care of it. Paid his mechanic (great, honest guy; and that's coming from a certified technician and a critical aerospace machinist), paid for parts, and had it back to us within 24 hours. He paid every penny. We were in disbelief and learned that integrity does still exist. I even tried to force cash on them to cover fuel in the loaner vehicle. They said no, and that it should go towards going out to dinner. 5 Star Cars is a humble, professional, down to earth, and and top shelf dealership that holds itself to 5 star standards. EVERYTHING they sell is in beautiful condition, and exceptionally clean inside and out. The Touareg came with thorough mechanic's report, carfax, and even a couple high quality embroidered hats. I couldn't have asked for a better experience. read more

Great place to purchase a car or truck. Very friendly and helpful staff. No pressure. If there were any problems with our purchase Roger was there to help. Not your usual salesman breathing down your neck. .Great experience. Give them a shot. read more

Just purchased an Infiniti Q50 from 5 Star. We're happy with our purchase and the service provided.

Skylar, Bruce and can't remember the mechanic's name, were professional, compassionate about our wanting to trade cars. We got a very fair deal and wished we'd done business with 5 Star before the mistake we made with a dealership in Prescott but was quickly rectified thanks to 5 Star. We're very much enjoying our VW Beetle from 5 Star. Thanks guys. The glory belongs to the Lord. read more

Sold them my Toyota this last week. They did a thorough assessment of my car and were courteous, professional and gave me a fair price. Couldn't ask for more. read more

I had no idea how wonderful this dealership is...had found the car I wanted online and knew the price was fair. So I mentally prepared my hubby and I to be exhausted as we worked through hours of dealership 'games' ...if the car was as advertised. Not only was it better than we expected, it was SO easy! Roger greeted us, handed us a key and we were test driving within minutes. Soon after, we were financed and off we went with my RAV4! Roger was so kind, he helped make the process smooth and easy from start to finish. We never had such a positive experience with a dealership before, we'll never go anywhere else now that we've found them! Save yourself some angst and go visit these guys, you won't be disappointed. read more

DO NOT BUY A CAR FROM THIS PLACE. Bought a car and the heater wasn't working. It also had a oil leak. Took it back they ordered the part for heater and couldn't find oil leak. Really, it was still leaking took it back they had the car for a week. Heater was fixed, still leaking oil. Now the value cover is cracked, ih wait it has been for awhile. They wouldnt even call us back. The warranty will not cover anything, even though we were told it would. The cost to fix the car is half of the value of the car. I finally get a call back from them and they can fix it cheaper. No discount, no sorry we screwed you, no help at all. Here is the thing, if you didn't find the oil leak before what makes me believe you can find it now... oh money. Money that we don't have. I was laid off of work for the Covid 19. So we have. Payment, no working car, and no job. It is really disappointing that we could have went elsewhere and didn't. MY BAD. It will not happen again. Please, please, please don't get yourself a POS car from here. read more

This is one of the most honest used car lots you will ever find! Bruce Wallace the owner keeps it real and tells you what's wrong with a vehicle and fixes it prior to leaving his lot! Never again will I goto another lot for a used car! Bruce does work with poor or no credit applicants. Every car on the lot is in great shape and usually priced below KBB value. Go see Bruce and tell him Matthew Kaufman sent you! read more

Five Star Cars - His card - Car Dealers Near Me - Prescott Valley, Arizona

See all

Sadly, we have to share that the car 5 Star sold our son required $3700.00 worth of work a week after purchase. None of it was covered by the "warranty" and they did not offer to help in any way. They do seem like lovely people. But, a reminder not to be fooled by that. I would rather buy a good car from a jackass than a sh** box from a "nice guy". We almost bought a second car from them the same week. Thank goodness we waited. read more

My husband and I had a wonderful experience doing business with 5 Star Cars this week. I found the owner Bruce and his employees were very honest, kind and helpful in every way. We took the car out for quite a few test drives, asked lots of question and were very pleased with the whole experience. No high pressure sales or sales pitches, just honest, friendly business practices. I will definitely refer all my family and friends to come see Bruce and his team when they are in search of a great deal on a newer vehicle. Thanks 5 Star Cars. read more

I was looking for a new vehicle to accommodate my family of 7. I was very fortunate to find a GMC Yukon at this dealership. I was so impressed by how well taken care of the suv was and the best thing was the price. They have such competitive prices on their vehicles. My wife and I completely loved the smooth and quick experience in buying our first vehicle. I would recommend people who are looking for a new vehicle to come and check out this dealership. I'm going to totally recommend this to friends. Lovely experience! read more

Absolutely horrible . Called in to ask if a car was available . The guy said it was. Drove all the way up there from Phoenix and was greeted by a " salesperson" if you would even call them that. Had no idea where the car was, said it was probably at some shop down the road , come back in a day or 2. Highly do not recommend . Very unprofessional . Literally buy a car anywhere else besides this place read more

Drove all the way up from Phoenix after being lied to that a car was there. Was greeted by a weak ass sales man that wouldn't make it a day at a real dealership. read more

Excellent service and very fine cars to choose from. Bruce really cares about his customers and Tim in finance is great to work with. Purchased an Audi A4 and it is the best used car I have purchased. Easily the best used car lot I have been to. I have been in the car business for years. Was treated with great respect. Will definitely continue as a customer. read more