My family,and I bought all the cars the we owe from VIP Autos since 2017.We trust the owner Mr.Ray, and his right arm Mr.Sergio very much so. The whole team is great,kind, honest,and very professional. They are at the customer's side always. My family, and I cannot be happier with them, they have being always there for us,and we are very thankful for it. Mr. Ray,and Mr Sergio are in the cars business for a long time; really high recommend VIP Autos for you, your friends and family. read more

Vip Autos - Auto Loan Providers Near Me - San Diego, California

Drove all the way from Plam Springs to this place in San Diego just to walk into a place that was so sketchy looking. No one even welcomed us or said anything to acknowledge our presence until I said I wanted to look at a particular car...worker on the lot pulled it up and started it ....sounded terrible for a car that had 41000 miles on it. Had quite a few small issues also. Not at all what I expected. The sales people...or whoever they were...offered no insight or even tried to engage in selling a car. Not sure what this place was about ....but a big red flag for me. Had to turn around and go. I would never buy anything here. Gut feeling is a real thing. read more

Bought my first Mercedes from here and its my dream car!! 10/10 experience everything went smoothly and the staff is great especially Mr. Ray. After two years of having this car I get my maintenance done here and its always done great and timely they really take care of their customers like family read more

Vip Autos - Auto Loan Providers Near Me - San Diego, California

Bought my car from them they had all the information I needed and were great with prices now whenever my car needs service I just bring it to them and they handle it for me great guys read more

bought the car for from them for approx $34,000. Started leaking within the first two months after purchase (traveled abroad so it's safe to say as soon as I started driving it when I got back). I took it in the same shop and was asked to pay for that existing damage. I did because I needed the car for work and my family. As soon as I drove it back home from the shop, the suspension light came on stating I could not drive over 30 miles (I was on the free way). I called them and they kept saying they need time to get the right reader to diagnose it so they could not address the issue for weeks. Finally last week they said to bring it in on Tuesday, which I did today and they told me they would not fix it after I said I'm not paying again it was clearly all on them, preexisting damage, and faulty mechanic work. I was reasonable the first time but this continuing and my inability to even use the car since I practically purchased it was not fair. Their response was practically threatening to never address the issue and for me to leave. So I did. Please do not purchase from them or ANY of their other locations! I'm left without a car and paying their inhouse financing over $500 per month till that $34k clears. If anyone can help me with any information or suggestions please do! read more

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DO NOT BUY FROM THEM. We bought a $9,000 car from Sergio at VIP Autos, paid cash and even arranged the transportation for an out of state shipment. From the start, I called and asked for a video walk around, which Sergio forgot to do, and when I called back I had to reintroduce myself and what I wanted. Classy. Then we wired the full amount which they received same day, yet sat on sending the title for a week. It was dropped off with a cracked windshield wiper fluid reservoir, which drained all over my drive way immediately. Pictured attached. When I also previously asked about the tires and brakes Sergio said that they meet the resale standards of 50% wear. When I got the car, I noticed the tires were pretty worn. I took it to the local Discount Tires to fill them up with a little air, and they said because the tires are 15 years (!) old, they cannot service them, but they were beyond where they needed to be to be replaced. Not sure how 15 year old tires can have 50+% wear on them, so nice try. Can't wait to see the true story on the brakes. My advice is to pass on this dealer and salesman. Highly disappointed. read more

Vip Autos - DO NOT BUY FROM THEM. - Auto Loan Providers Near Me - San Diego, California

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Ray and the whole team at VIP Autos is truly the best. I bought my first luxury BMW from them a little more than a year ago and not only did the purchase go great but ever since they have helped me tremendously with any assistance needed. I would highly recommend VIP Autos if you are looking for a luxury vehicle. It's a team that you can trust and rely on throughout the history of your purchase. read more

Shadiest people I've ever seen. Steer clear of these scam artists at this dealership. I placed a holding deposit of $3000 for a used car and this guy Ray gives you the run around and multiple excuses to not give you back your refund. They stated it was fully refundable if I changed my mind or did not purchase the car. He encouraged me to dispute the transaction with my bank instead of just simply issuing a refund. These guys are scam artists and dishonest people. Do not give them your business. read more

This review is long overdue and I've been putting it off because I knew it would end up being HUGE. I bought my gorgeous low mileage Mercedes e320 from VIP Autos dealership in November 2017, and my mom bought her Mercedes e500 from them one year prior to that. Not only are the staff genuine, professional and the most (genuinely) caring dealership team we've ever worked with, they also go the extra mile to make sure you are completely happy and well taken care of during the entire car viewing/test drive, loan process, AND after the purchase. My mom financed hers through their people and they made the process as painless as it was when I bought mine in cash, despite her not-so-great credit. Fortunately, thanks to my mom's incredible experience with them, I was able to avoid any nightmares trying to buy elsewhere and went straight to VIP. A big added bonus at VIP Autos is that they have on-site fully qualified mechanics which, if you know anything about German/Euro cars, is especially important! Rey and Eric completely took care of me! I came to Rey with what I wanted (something with no headaches, easy maintenance, reliable) and gave him a price range, and he phoned me a week or two later with the car of my dreams! Sparkling from the inside out, upgraded many aspects by previous owner, etc. I showed up to check it out, fell in love, and drove off with it only an hour later despite me forgetting a few pieces of paperwork. A few years later, my mom decided to upgrade her ride after getting another dog and went straight back to VIP! This was probably 2019, and it was still a great experience. She got a great deal trading in her Mercedes e500 for the GLK 350 and still stands by VIP as the only dealership we will ever use. We are customers for life! :) read more

I drove half an hour to pick up wheels for them to change the price last minute. Horrible business with even worse employees.Do not come here it's a scam read more

Sergio has always been very helpful ever since I met the guy. I bought a 2011 BMX X3 last year. She is beautiful inside and out. Not only did I get a great deal out of this sale, Sergio and VIP auto have always been excellent in catering to my car. I would come back for any check up knowing that they will get the job done. read more

I actually visited this small dealership on April 22, 2022. I found there cars to personify the "USED" car lot feeling. Their cars are dirty, tires either need to be replaced or they have been replaced with different brands, and they are not clean on the inside. Beware that they don't service the cars with low miles. They basically do nothing to make the car appealing. The sales representatives are shady and really aren't honest. They make no deals at all. Price is the price and for what your are buying they are on the high side. Take what ever you purchase to a reputable mechanic. Buyer Beware... read more

I tried to buy a used car from this dealer for out of town. They mailed us the paper work and later the sale was cancelled due to lack of communications. We put down a $3,000 deposit and the sales rep said it was fully refundable. The sale fell through and now they are giving difficulty about refunding the deposit. The sales rep assured me the owner/manager would handle the refund. Now they claim that can not refund because dmv paper work was not returned. How do they do out of town transactions if they don't have a process in place for sales that don't go through. Very disappointed and reminder of car salespeople that play these kinds of games and create a bad rep for all the other sales people that try to do a honest job. read more

I can honestly say that I have never felt so comfortable and happy when buying a car. We were lucky enough to meet Ray and Mike and they made the process so wonderful for us. When we went to VIP Autos, Ray made sure that the car was exactly what we wanted and ensured that we were informed through the whole process. We worked with Mike and the financing that he got for us was better than anything we could find on our own. You could tell that to them, it wasn't just about selling us a car, they were vested in making sure that they were upfront and honest and that we were pleased through the entire process. Ray even went the extra mile and detailed the car for us!! So amazing. In my experience, this is a rarity in the industry and I am so grateful that we met them and bought the car that we love. I highly recommend them!!! We will never go anywhere else. read more

Vip Autos - Range Rover - Auto Loan Providers Near Me - San Diego, California

Perfect buying experience. This is my second car purchase from this dealership and I'm very happy with my car (Kia Sorento). Everyone I worked with was great and thoughtful. I never felt pressured and I test drove a few of their cars before making my purchase choice. I highly recommend them. A+ read more

Vip Autos - 2013 Kia Sorento - Auto Loan Providers Near Me - San Diego, California

I'm writing this review on behalf of my mother Teresa. She purchased a vehicle with VIP Autos and wanted to especially thank a specific salesman- Sergio. Sergio has been a huge assistance during the purchasing process and has gone above and beyond. My mother wanted to thank Sergio personally for all he's done; "he's provided exceptional customer assistance." read more

Our family just purchased our third vehicle from VIP Autos. I can tell you first hand that when you walk to the dealership looking for your vehicle, you will feel no pressure to buy. You won't have the feeling of being rushed when you talk to any of their associates and whoever you talk to will assist you hard to find the vehicle you are looking for. When you have decided, the purchase process is quick and painless as well. But the most important reason why we keep returning (when we bought my brother's 2017 BMW 330e, my father's BMW 550i and my Mercedes Benz C350) is the trustworthiness of everyone in this dealership. Rey, the owner/manager will stand by all the vehicles they sell years after your purchase. If you are in the market for a pre-owned vehicle, VIP AUTOS is the place to go. Check out their website at vipautosd.com read more

We're so glad we found VIP Auto. They have a great selection and were super easy to deal with. The post sale service was incredible. Thanks to all of the VIP Auto staff Mike and Cynthia Rounds read more

Sergio and Ray are very professional. The process of buying my Mercedes Benz was smooth and I appreciated the time they spent to ensure that I was happy with my purchase. read more

I bought a car here last summer. I took it for about 10 miles on a test drive and it was great. Of course, a few days after I purchased, it started spewing white smoke from the exhaust and made a whistling noise. I took it back and Ray was able to fix a corroded hose and did not charge me at all. Very much appreciated. After the repair was made, I picked my car up and I got 10 miles before my car just decided to shut off in the middle of the road. I called Ray again and he sent a tow truck to pick up my car. I learned that the cam sensor was out of place and he again fixed this free of charge. It has been a year and I have not had any other problems. I have to say, Ray was very helpful and I believe he honestly did the best he could to make the situation right. If he wasn't so genuine in helping me, I would have rated this a 0 if I could. read more

They post cars online that are not actually available (who knows for how long), to me that is a bait and switch and I would not do business with a company that comes across that shady from the start. read more

I bought a car here last July. Since then these are the items that I have had to pay out of pocket for and one big item I just can't afford to pay for now. 1. Each tire needed little plastic rings on them because the car shook above 40 mph. $ 24 2. New fuel injector $600 3. New reserve tank for the coolant $150 4. New coil pack for the turbo $650 5. New front rotors and new front and back breaks $500 And now for the best part. I bought a convertible and 4 weeks after I bought the car the top broke. New motor and labor $1500.00 It's a money pit. The guy who did my breaks said there were only 3 mm left on them. That's dangerous. I almost got hit by an 18 wheeler on the highway when the coil and fuel injector broke and I couldn't get speed to get up even the smaller hill. In all I would be very weary of this place especially since I always ask about the breaks when I buy a new car and I was assured they were new. They were the farthest thing from new especially since pads new have 19.9 mm out of the box. Do not buy from them. It's a disgrace and the Jenky mechanic who supposedly did the breaks is also useless. Imagine if I did get hit by that 18 wheeler. Imagine if you bought a car for your kid or a loved one and this shit happens all within 5 months. read more

WARNING: STAY AWAY FROM THIS SHADY PLACE! I've been eyeballing the 2004 350z on their lot for awhile. They lowered the price of the vehicle today on their website so I took a trip to the bank to get some finance information. Immediately afterward, I drove over to their lot and took the car to my mechanic of 3 years for inspection. He found two issues that he said would cost me approximately $950 then $200-$300 for the second issue. This is where the fun begins. Magically while I'm having the car inspected, their website is updated and now the car is raised in price by $1050! Hmm that seems shady. Strike 1. After the inspection is finished, I return to the dealership and ask them why the price was just raised on their website while I was at the mechanic. The guy literally types in carsguru.com to show me an old listing of that car. Nice try but last time I checked, their website is named vipautosd.com. Next I show him the mechanic's detailed inspection of what is wrong with the car. His response is that my mechanic is a "liar and trying to rip me off. And that the KBB.com value he told me to go by is a lie!" Think about that for a second. If my mechanic was trying to make money off of me wouldn't he want me to buy a car that needs work? Instead he saved me $15,499. Strike 2 for this place. So as this debate continues, the dealer tells me "they could probably fix the same issue for only $45!" He also tells me that he has been selling cars for years. blah blah blah. The best part was when he said that I can't just march in here and wave around a mechanic's inspection in order to have the upper hand. Oh please pinch me and tell me this is just a dream. Nope it's not. Enter the good guy salesman. "Hey buddy! How can I help you? Let's talk about this and work out a deal." So I tell this new salesman the same exact thing I told the first salesman. He also pretends there was a glitch in the matrix and that the price never changed. I pull out the loan information from my bank with the price I pulled from their website hours before and he changes his tune. He says to me, "Let's put this inspection to the side for just a second and I'll talk to my manager to see if maybe we can sell the car to you at the lower price. But just know that I can't go a penny less even with your inspection details." Strike 3. I get it, it's a business. They want to make money. But I won't be doing business with a shady dealer like this. They thought I was a sucker and I feel bad for the next person that has to deal with this place. read more

Ray & Eric are total professionals and have a passion for cars. The process was simply, fast and accurate. Ray, setup inspection with his mechanic who was honest, polite, and funny. Eric took car of any questions I had via email, phone with quickly. I will definitely recommend and purchase again in the future. read more

These guys have been awesome. I bought a 330 zhp from them a few months ago. I knew exactly what I was looking for, so they didn't have to do much to sell it to me! But a BMW is a BMW, and 180 miles later a check engine light popped on. I brought it back, they diagnosed it, replaced an intake hose, sent me on my merry way without charging me a penny. Had an HID go out 3 months later, 400 bucks at the dealer, I bought an OEM bulb off amazon and VIP threw it in for free. Now to replace an HID in my car requires removing the bumper, so VIP essentially comped an hour and a half of labor for me. They've really taken the worry out of buying a used car, in particular pre owned luxury cars. Their inventory is top notch and I would recommend them to anyone. read more

VIP Autos is awesome! I would highly recommend. Short: - We Purchased a quality Lexus from them at a great price about 5 months ago - Super friendly no pressure and straight forward (I don't trust sales ppl much, best buys, apple store, sales reps etc.) Long: So its been a while since we purchased the car and i'm still appreciative what VIP Auto's service was like. I'm usually against buying a brand new car because of the depreciation so I have purchased many used cars for myself and friends. I usually look for about 1 month and figure out the market values before i decide on one. However, with this last purchase i searched for 2 months before going to VIP autos to see if it was too good to be true. Usually the price will vary greatly on the miles and condition of the car. But when I went to VIP autos the prices were on the lower end of the market and the condition of the cars were in better shape then dealerships that charged at the higher end of the market. It was surprising that such a place existed since I had seen so many dealerships (i drove from downtown LA). But i'm a believer now and VIP Auto will be the first place i will recommend my friends to go look at. The person that helped us was Paul. He was very honest, friendly, and straight forward. We spoke about overall conditions. What typical things i look for when buying used cars. And usually the sales people make me feel like they are trying to hide something or make the cars more impressive then they are but he was very honest in his answers. There were times when i felt like he could of nickel and dimed me but he didn't try any of it. I was so appreciative of not having to deal with what i experienced at other dealerships. The pricing was low and it was straight forward. So even after almost half a year, i felt guilty for not writing this review. If you have any questions about buying a used car or VIP auto just PM me. read more

I would absolutely buy another car here in a heartbeat! I am overdue in writing this which I feel badly about as they deserved the accolades right away! We have owned about 9 cars over the past 12 years and this was by far the easiest purchase ever! Josh was amazing - he is smart, knowledgable, funny and answered all our questions. I even went in one night panicked because I wasn't sure which of the two cars I wanted and he and Ray helped me walk through and decide which car I wanted. We got a total gem! Our Audi has what averaged out to 3,000 miles of driving per year. It is in imaculate shape and is a fantastic car! We are first time Audi owners and were a little nervous to be completely honest. Ray was fantastic when I had two things that I really wasn't sure about - they fixed at their cost completely! They totally took care of us and were super honest and transparent through the whole process. When we bought the car there was no haggling or stressful negotiation. The price was quickly discussed and decided, paperwork immediately filled out and sale over. In 19 years of buying vehicles - that was the shortest and easiest purchasing transaction EVER! If you're looking for a great used car go here! Trust me we did our research and went to what seemed like all the other dealers. Next time we are in the market to get a car I won't look anywhere but here! Fantastic job guys!! read more

Best car buying experience by far and I've bought over 10 cars. VIP Autos puts trust and customer service back into the car buying experience. They take care of you from the beginning and it never ends! Everyone there is genuine and truly wants you to be happy. They are honest and sincere and provide clean, quality cars. Ray goes out of his way to make sure you're satisfied with your purchase, while Chris will hunt for the best possible financing available. When buying a car most buyers forget about what happens after it's bought. If something goes wrong, you can be stuck stressing about what it is and how it's going to get resolved and there's no help from your dealer. I've been here before many times. Not with VIP Autos! I had nothing but friendly support from Ray no matter the issue. He takes care of you no matter when you bought your car from them! I have saved nearly 2k from his resources and assistance. Ray wants nothing in return except for a smile on your face. He has over 30 years in the business and is passionate about cars and what many dealers lack, the people. Please check them out, you won't just being getting a great car but great friends! read more

I bought a car for my wife a WV CC over the weekend. The sales team (Reza) was extremely knowledgeable and helpful and provided us excellent communication. The transaction and loan was handled by Paul and Chris without pointless haggling, they came up in with the right and fair price and we were able to shake hands on the deal in minutes. They were friendly; genuinely care about customer service and making my experience as effortless as possible. I am looking forward to do business with them again. read more

Great place to do business with. I purchased a BMW from them last week and had a great experience from start to finish. Excellent customer service, knowledgeable and professional. Highly recommend them if you are looking for a great vehicle. read more

They don't respond to inquiries via Auto Trader and/or their website. Have emailed several different times with several different emails and platforms read more

This is the place to go when looking for a QUALITY luxury used car. They offer a great selection of very carefully selected automobiles at very good price points; making this was one of the BEST car buying experience I have had. One of the nicest, no pressure and helpful dealers I have come across. Ray was open and honest without any "bait and switch" you find at many Used Car Dealerships. They want your return business and offer the vehicles, pricing and service that will get you back as well as providing them with referral business. I purchase a BMW 750Li and I was concerned about potential repair bills in the future, Ray was great he told me he could assist me obtaining parts and service to minimize any repair cost down the road. I will be looking for a quality used car for my son and I'll certainly be calling Ray. Respectable people running a good business I could not recommend them more highly! read more

Absolute best inventory of low mileage mint condition used cars I have ever seen! Chris was also able to get me financed on the 2006 MINI I wanted even though my credit took a nose dive when I had to go on disability. Nobody has ever worked as hard nor been as completely knowledgeable about finance as Chris was! They will always have my business as well as referrals to all my friends and family. Jackie W read more

At first I'm skeptical buying car at any used car dealerships. But I only found at VIPAutos the best price and the BMW car that I want. But still a little nervous and not certain the quality of the car. After 4 months of owing it, I'm very pleased how it runs and still looks like new. The best part of my experience is how they seriously take care of their customers. Specially RAY! HE'S THE BEST EVER!!! He'll help and please you the best he can if you have any problem with you car. He's customer service is above and beyond! If I can only give 10 star to RAY and VIPAutos I will do it. I will definitely buy another car again from them. I highly recommended this dealership! - Arnold read more

Vip Autos - BMW 535i MSport Package - Auto Loan Providers Near Me - San Diego, California

We purchased a vehicle from VIP about ten days ago, and I cannot say enough positive about the entire experience! Eric, Ray, and Greg made the whole process so effortless and painless, and we got a GREAT deal on a super clean truck with very low mileage. I will definitely be keeping my eye on their inventory in the future, as they have a nice variety of vehicle makes and models in stock. Thanks, guys! read more

Purchased a vehicle from out of state and found this dealership to have an inventory of meticulously cared for cars all around. Eric was great help, we quickly arrived at a logical price with no hassle, and the complete transaction was very professional. Would definitely recommend the dealership, and will be back next time I'm looking. Thanks again Eric. -Evo (AZ) read more

DO NOT PURCHUSE A VEHICLE FORM THIS DEALER IF YOU LIVE OUTSIDE OF CALIFORNIA. 2 and a half months later I still do not legally own the 2016 Mercedes GL I purchased from VIP Autos. Sergio charged me $2,547 for my State of Texas sales tax, which was correct, but instead took the tax amount and gave it it to California DMV. Subsequently mailed me a registration and California plates, no title. I advised both Sergio and Ray, the owner, that it is illegal to register and plate a vehicle in a state in which you do not reside. Since I did not receive a title transfer to the State of Texas as most dealerships would do, I am unable to plate the vehicle myself in the state in which I reside legally (TX). Ray advised me to go figure it out on my own instead of taking any responsibility. In short, I am left with a "Boat Anchor" that my wife is unable to drive. Retaining Counsel and shipping the vehicle back to the dealer. Want to find out more about the details of the condition of the vehicle when it was picked up and how the dealer responded, contact me anytime. Paul Byers Dallas Texas kecp@vivaldi.net read more

I recently purchased my second car from VIP Autos. If I could I give Vip Autos more than a 5 Star rating,I would double my ratings at the least. Vip Autos is a small family business. Everyone I have dealt with has been friendly and helpful without being PUSHY. Pushy is when I must walk away. They provided me with excellent customer service. They listened to me, what I was looking for in a car and what I was able to comfortably afford. I wanted a quality, affordable, low milage automobile at a low price and that is exactly what I got ! VIP Auto offers many ways of financing. It was easy and painless !! The automobiles on their lot are beautiful, employees are easy to work with even during the worst part for me; when it is time to talk about financing; they do not make it stressful no matter what your financial situation. Ray is the Owner, Eric is in Sales, Sergio is in Finance and one other very nice man sits in the front office to greet you, answer telephone calls and direct you to who you need to speak with. I have bought several cars in my lifetime, always dreading the experience of dealing with auto sale's people and the doom and gloom of finance departments. After the first car I bought from VIP I was so glad I found VIP Auto and that is why I will keep going back. I had a delicious cup of coffee tempted to have a pastry but instead went directly out to look at their inventory. I chose a Beautiful White, Low Milage, Affordable Mercedes. As long as VIP Autos is selling cars I have nothing to dread when I am ready for my third VIP car ! How Lucky Can I Get ! PS: I have an excellent mechanic for over 20 years who is through and looks out for my best interests when buying a car. He inspects the cars before I buy them; On both the cars I have purchased from VIP Autos; he has given his complete approval. read more

I was waiting for my wife's car to be serviced at Miramar H&A Auto next door to VIP MOTORS when the salesman Chris was opening up VIP Auto this Saturday morning. I wasn't looking for a car, but asked him "What have you under 10k". He showed me a number of cars. I fell in love with this Mercedes CL 55 AMG. I took it for a test drive and came back and had Ken at H&A inspect it. He gave me a thumbs up on it. I negotiated a no hassle price with Chris and Paul at VIP. I was out of there in less than an hour. Usually it takes all day to buy a car. I had them detail the car and talked with Ray (Resa). We talked car and what gas to use to keep the car best condition. Even Mercedes recommends Mobil. I drove off in my new "sexy" black beauty. Ray said if I ever had any problems to come see him. A few months later I had an issue develop with the very expensive front air shocks. I came back and saw Ray. He stood right up took control of the situation and got it repaired next door at my good friends place Miramar H&A Auto. No hassles. I paid some of the cost, but for the most part he took care of it all. I highly recommend VIP Auto. If you come to them, you've come to the right place - Integrity, Honesty, and Professionalism. They inspect their cars and take care of any issues before they put them on their lot for your review and purchase. They want you to be SAFE and want you to have a great car at a great price. Most importantly they stand behind their sales. I would highly recommend VIP Motors for your next purchase. - Chris, Paul and Ray you have my vote of confidence and thanks for a great and fun car. I look forward to sending your referrals!! Sincerely, Patrick K Poway read more

Short: a great shopping experience with a fun story. Definitely recommended especially if you are looking for some quality used cars, and make some friends. Long: my wife and I have been looking for a clean Audi TT MK1 for a while (we like the cuter looking of MK1, not so much love for the more aggressive MK2/MK3). She found a very nice one at VIP under 50k miles and we went the next day. The time we saw the TT we fell in love. Paul was there and simply took a photocopy of my drivers license, and we were out for a test drive. I used to drive a 2002 Dodge Stratus RT and I simply had something with sport cars from that era - the engine sounds great (if not sexy) and car runs extremely smooth. Besides like other customers pointed out, unlike other dealers they provide you all the carfax records online so you can do sufficient homework before you go. I tried to haggle a bit but it didn't work out well, as honestly their asking price is already very reasonable. Nevertheless, Paul gave me a discount, the next day I brought the money, Chris got all the paperwork done in a couple of hours, I got the key and wife and I were out for a spin. Everything was very great. But the story didn't end there. After a week of driving I noticed the car tend to like to go to the right on its own, and at high speeds the steering wheel vibrate more than I would expect. I was like shoot, did I got scammed? I took the car back and Reza offered free alignment and balancing, but the problem didn't go away. I did my research online and the issue could be steering or axles, which could be expensive to repair. Reza went out for a test drive with me, and I thought just like all other sales guys he would just say: it's a used car, it's normal..kind of crap. Instead, he immediately recognized the problem and said he's 99% sure it's the tires. I was very skeptical, cause I can't see anything wrong with the tires just from the appearance. Nevertheless, he assures me that he's going to take care of it, and we replaced the all 4 wheels from another car. Guess what? The TT drives so smooth it's like phenomenal. I literally almost dropped my jaw - I didn't know the tires alone could make such a big difference it's like night and day. Reza ordered 4 new quality tires to me, and got my car checked to make sure all safety features are working. He even lent me a car to drive around while my car is getting serviced. And everything is ... FREE! And if you read the terms, these are not part of the warranty, and they went beyond to help me out. I literally just want to buy a drink for all of them. I drove my car to Temecula after the service and mpg increased about 20%, handling is superb, just because of the tires. Our hypothesis is that because the car was sitting for a bit, the tires turned oval...I called up Audi dealer before and they quote 150$ just for diagnosis. I am pretty sure they will throw me a big bill for all kinds of steering and axle work. It's been another week and the car has been running great. My wife and I couldn't be happier. Through the entire process Reza, Chris and Paul have been very down to earth. They never push you to buy anything extra stuff like warranties. Chris made sure that I have all the information about the purchase and I could make my own judgement fairly. Reza even offered to help me out with future services at good price. Be prepared that they are pretty firm on the selling price, but the other services you get from them are far more valuable. I definitely will shop there again, and recommend VIP Autos to my friends in the future. P.S. A tip for used car buyers: used cars are not like new cars - they tend to have glitches here and there (well even some new cars have far worse issues). What's important is when something doesn't work well, how serious it is and can you find someone to help you out and get it fixed. Make right expectations when you make a purchase. Don't panic and run to the dealership and yell at them when something doesn't work - if you are being reasonable, I am confident that you will be treated back with respect as well. read more