Services - VIP Nails & Spa
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I am giving 1 stars only because my nails actually turned out really good, but the overall experience was incredibly frustrating and pushy. I will not be coming back. From the moment I walked in, I was given conflicting information. The first technician told me I could get an acrylic overlay on my natural nails to achieve an almond shape. However, once I sat down, the tech doing my nails insisted I had to get tips put on because my natural nails weren't long enough. Even after explaining that I wanted them very short; at a length virtually identical to my natural nails anyway; she pushed back, got another technician involved, and both of them kept pressuring me. To make matters worse, while I was trying to figure out what to do, the nail tech doing my pedicure was aggressively pushing me to hurry up and pick a color. The double pressure made what should have been a relaxing service super stressful. The biggest issue came when it was time to pay. None of the extra add-ons were explained upfront. A standard full set with gel/acrylic is listed at $50, but my subtotal jumped to $180 before tip! They tacked on almost $50 in surprise extra charges; including $35 for the design, $5 for "length" on very short nails, $5 for the almond shape, and $10 for a French tip on my toes that wasn't even gel paint, just regular polish. When I questioned the charges, there was zero effort to apologize, explain, or fix the situation. I still left a $40 tip for the staff because the work itself was nice, bringing my total to $220, but the lack of transparency and high-pressure environment ruined the experience. Watch out for hidden fees here; they will upcharge you for every tiny thing without giving you a heads-up.
What I Asked for vs. What I Got--A Complete Disappointment I've been a loyal customer of this salon for over a year, but Thursday's appointment was so bad that I won't be back. I came in with two clear reference photos--one for my manicure (black French tip with silver glitter line) and one for my pedicure (black polish with a glitter ombré on the big toe). These are not difficult designs. I showed the images to the techs and explained what I wanted. Unfortunately, there was a constant language barrier. No one told me upfront that the design I wanted couldn't even be done with the polish they were using. Instead of saying, "We need gel to achieve that," they just tried to fake it--badly. The pedicure design looked nothing like the reference photo. Eventually, Kiki (the manager) came out from her own lash appointment to try to help, and even she couldn't make it work. Meanwhile, the manicure was just as bad. The acrylic was way too thick, the shape was boxy and sharp, and when I looked down, I noticed the ends weren't even painted. (See the pictures I've uploaded--yes, that was the "final product" they expected me to accept.) When I pointed it out, Kiki told me I needed to ask for my nails to be "capped." Apparently, that's what the newer techs don't do unless you specifically say it. I've been getting my nails done for years and have never had to explain that I want my nails fully painted--especially when it's black polish. It was a mess. After that, they rushed to get me out. The salon was closing. It was raining and they forced me to wear throwaway foam flip-flops that were three sizes too small, despite me bringing open-toed Crocs. I walked through standing water and pebbles in the parking lot, nearly slipped and fell, and then had to figure out how to get into my brand new Tesla with soaked feet and muddy disposable sandals. At that point, I just paid the $125 (plus tip), brought my frustration home, and tried to move on. But within 24 hours, three nails chipped, and by 48 hours, six were ruined. The polish was thin, full of bubbles, and the edges were so sharp they scratched my child. They didn't answer the phone when I called right after. I've been too busy working since then to go back in person, but I shouldn't have to chase anyone down to fix this. This salon used to be my go-to. But now I completely understand why the reviews have dropped from 5 stars to barely 3. They've stopped caring, and it shows. Photos attached: * What I asked for (inspiration) * What I received (unpainted undersides, sloppy tips, thick acrylic)
This is my absolute favorite salon, I have been coming here for two years and cannot imagine changing now! Vy has always done an amazing job with my nails, and delivers perfectly every time! The staff is so kind and helpful, it's clean and well managed too! I love it here and would highly recommend!
I really like this place for designs and friendly people! The pricing is fair and the ambiance is chill
Free full set promo was an absolute SCAM!!!! A week or so ago I went in for the $60 detox and free full set promo and my end cost to $195 when inquired on the special I was told the add ons was the length of my (nail length in 1inch from fingertip) and the chrome design with gel polish That's absurd My daughters appointment was also set for today the 2nd I was apprehensive on going due to my experience but decided to give another shot Her scheduled service was jelly pedicure with ombré full set promo.. I knew she wanted SHORT almond Why was her service $150!!!! This time the excuse was the promo ended on the 30rh you had to get the service by that day which was not indicated to me at the time I scheduled her appointment and they charged extra for the shape
I got in right away without an appointment as a walk-in. The nail tech was fast! And her work was beautiful. I've always had a great experience here. I'll be back for sure!
This place is cute. An ad popped up on social media and I decided to check them out. I had a simple design that I wanted and the tech Tana was able to execute! I can tell that some techs are more versed in intricate designs. So if you have a more complex design be sure to show upon arrival to ensure you get a tech that can do it...or check out there social media beforehand to schedule an appt with desired tech! I did think for my simple design it was a little expensive, but it may be the going rate. (I've been going to the same nail tech for almost two years and feel like she has grandfathered me in)
Visited VIP today around 3:30pm. Very clean organized and amazing decor. They have TVs everywhere you turn. The music is mellow and chill. They made me wait about 20 min but I didn't have an appt. I didn't mind. Everyone was nice. Wish they offered me some wine or water while I waited but it was no big deal. The staff is super friendly. The only recommend recommendation I have is to consider placing different info on the TVs so you can have your choice of cooking or home remodeling. Anything else would be controversial. They have this great bar. It would be nice if they had a water station there so customers could walk up and serve themselves. That would also be more economical then bottles water.
I've been here twice. I like my nails and the pedicure. I picked the jelly pedicure and I loved it. I like the jelly. It feels like clouds. This will be my go to place for nails.
I have gone here four times now and received good service. I've only waited once and now make appointments online. All the nail techs can do the latest designs and I leave satisfied each time. I will say it's a lot more than I'd like to spend, but I also usually get detailed designs. My nails last a long time, three weeks to a month, and my hands look unique. I have gone other places because of price, but when I want a great design I go here.
This nail place used to be my spot! But now since they've gotten busier, they had to hire new nail techs and now their service has declined unfortunately. I came to get sns done on my nails because my middle finger nail was loose. I had told the nail tech this information beforehand and she still preceded to use the electronic nail file and she ended up drilling my finger *OUCH!!!* I also had a hot stone pedicure and the lady who did my pedi didn't realize how HOT the stones were so it burned so badly. At the end of what was supposed to be a relaxing experience she charged me $83 for a mani and pedi. It's time i take my business elsewhere.
2 months ago
13 days ago
Iv been coming here for years and always loved the service, Lisa and violet did my nails today and violet gave me such a good massage. I almost feel asleep in the chair lol highly recommend! read more
13 days ago
1 month ago
I am giving 1 stars only because my nails actually turned out really good, but the overall experience was incredibly frustrating and pushy. I will not be coming back. From the moment I walked in, I was given conflicting information. The first technician told me I could get an acrylic overlay on my natural nails to achieve an almond shape. However, once I sat down, the tech doing my nails insisted I had to get tips put on because my natural nails weren't long enough. Even after explaining that I wanted them very short; at a length virtually identical to my natural nails anyway; she pushed back, got another technician involved, and both of them kept pressuring me. To make matters worse, while I was trying to figure out what to do, the nail tech doing my pedicure was aggressively pushing me to hurry up and pick a color. The double pressure made what should have been a relaxing service super stressful. The biggest issue came when it was time to pay. None of the extra add-ons were explained upfront. A standard full set with gel/acrylic is listed at $50, but my subtotal jumped to $180 before tip! They tacked on almost $50 in surprise extra charges; including $35 for the design, $5 for "length" on very short nails, $5 for the almond shape, and $10 for a French tip on my toes that wasn't even gel paint, just regular polish. When I questioned the charges, there was zero effort to apologize, explain, or fix the situation. I still left a $40 tip for the staff because the work itself was nice, bringing my total to $220, but the lack of transparency and high-pressure environment ruined the experience. Watch out for hidden fees here; they will upcharge you for every tiny thing without giving you a heads-up. read more
10 days ago
1 year ago
What I Asked for vs. What I Got--A Complete Disappointment I've been a loyal customer of this salon for over a year, but Thursday's appointment was so bad that I won't be back. I came in with two clear reference photos--one for my manicure (black French tip with silver glitter line) and one for my pedicure (black polish with a glitter ombré on the big toe). These are not difficult designs. I showed the images to the techs and explained what I wanted. Unfortunately, there was a constant language barrier. No one told me upfront that the design I wanted couldn't even be done with the polish they were using. Instead of saying, "We need gel to achieve that," they just tried to fake it--badly. The pedicure design looked nothing like the reference photo. Eventually, Kiki (the manager) came out from her own lash appointment to try to help, and even she couldn't make it work. Meanwhile, the manicure was just as bad. The acrylic was way too thick, the shape was boxy and sharp, and when I looked down, I noticed the ends weren't even painted. (See the pictures I've uploaded--yes, that was the "final product" they expected me to accept.) When I pointed it out, Kiki told me I needed to ask for my nails to be "capped." Apparently, that's what the newer techs don't do unless you specifically say it. I've been getting my nails done for years and have never had to explain that I want my nails fully painted--especially when it's black polish. It was a mess. After that, they rushed to get me out. The salon was closing. It was raining and they forced me to wear throwaway foam flip-flops that were three sizes too small, despite me bringing open-toed Crocs. I walked through standing water and pebbles in the parking lot, nearly slipped and fell, and then had to figure out how to get into my brand new Tesla with soaked feet and muddy disposable sandals. At that point, I just paid the $125 (plus tip), brought my frustration home, and tried to move on. But within 24 hours, three nails chipped, and by 48 hours, six were ruined. The polish was thin, full of bubbles, and the edges were so sharp they scratched my child. They didn't answer the phone when I called right after. I've been too busy working since then to go back in person, but I shouldn't have to chase anyone down to fix this. This salon used to be my go-to. But now I completely understand why the reviews have dropped from 5 stars to barely 3. They've stopped caring, and it shows. Photos attached: * What I asked for (inspiration) * What I received (unpainted undersides, sloppy tips, thick acrylic) read more
7 months ago
This is my absolute favorite salon, I have been coming here for two years and cannot imagine changing now! Vy has always done an amazing job with my nails, and delivers perfectly every time! The staff is so kind and helpful, it's clean and well managed too! I love it here and would highly recommend! read more
8 months ago
1 year ago
I really like this place for designs and friendly people! The pricing is fair and the ambiance is chill read more
7 months ago
1 year ago
Free full set promo was an absolute SCAM!!!! A week or so ago I went in for the $60 detox and free full set promo and my end cost to $195 when inquired on the special I was told the add ons was the length of my (nail length in 1inch from fingertip) and the chrome design with gel polish That's absurd My daughters appointment was also set for today the 2nd I was apprehensive on going due to my experience but decided to give another shot Her scheduled service was jelly pedicure with ombré full set promo.. I knew she wanted SHORT almond Why was her service $150!!!! This time the excuse was the promo ended on the 30rh you had to get the service by that day which was not indicated to me at the time I scheduled her appointment and they charged extra for the shape read more
1 year ago
I got in right away without an appointment as a walk-in. The nail tech was fast! And her work was beautiful. I've always had a great experience here. I'll be back for sure! read more
9 months ago
3 years ago
This place is cute. An ad popped up on social media and I decided to check them out. I had a simple design that I wanted and the tech Tana was able to execute! I can tell that some techs are more versed in intricate designs. So if you have a more complex design be sure to show upon arrival to ensure you get a tech that can do it...or check out there social media beforehand to schedule an appt with desired tech! I did think for my simple design it was a little expensive, but it may be the going rate. (I've been going to the same nail tech for almost two years and feel like she has grandfathered me in) read more
4 years ago
Visited VIP today around 3:30pm. Very clean organized and amazing decor. They have TVs everywhere you turn. The music is mellow and chill. They made me wait about 20 min but I didn't have an appt. I didn't mind. Everyone was nice. Wish they offered me some wine or water while I waited but it was no big deal. The staff is super friendly. The only recommend recommendation I have is to consider placing different info on the TVs so you can have your choice of cooking or home remodeling. Anything else would be controversial. They have this great bar. It would be nice if they had a water station there so customers could walk up and serve themselves. That would also be more economical then bottles water. read more
1 year ago
I'm so happy with my nails!! Hailey did them perfectly and she was soooo sweet. She was willing to change to my liking and did it pretty quickly. I'm coming back soon and requesting her!! read more
2 years ago
Got the daintiest french tips from Susan! Old school gel manicure. She's so nice and hand painted these individually. read more
1 year ago
3 years ago
I've been here twice. I like my nails and the pedicure. I picked the jelly pedicure and I loved it. I like the jelly. It feels like clouds. This will be my go to place for nails. read more
3 years ago
I have gone here four times now and received good service. I've only waited once and now make appointments online. All the nail techs can do the latest designs and I leave satisfied each time. I will say it's a lot more than I'd like to spend, but I also usually get detailed designs. My nails last a long time, three weeks to a month, and my hands look unique. I have gone other places because of price, but when I want a great design I go here. read more
This nail place used to be my spot! But now since they've gotten busier, they had to hire new nail techs and now their service has declined unfortunately. I came to get sns done on my nails because my middle finger nail was loose. I had told the nail tech this information beforehand and she still preceded to use the electronic nail file and she ended up drilling my finger *OUCH!!!* I also had a hot stone pedicure and the lady who did my pedi didn't realize how HOT the stones were so it burned so badly. At the end of what was supposed to be a relaxing experience she charged me $83 for a mani and pedi. It's time i take my business elsewhere. read more
2 years ago
Not letting no chip cure, this happened again after fixing once before got an overlay on my nails. Been coming here since July 2024 so not sure what there doing but having problems all of a sudden read more
1 year ago
a young girl named aley didn't my nails and these are the worst set of nails i have ever gotten first so didn't understand what i want then i was making requests for her to fix my nails and she just continued to do her own thing i didn't think she would leave my nails so thick and chunky she didn't clip my cuticle i can't do anything with these big nails there's literally a whole gap in between my real nails where all kinda stuff gets stuck in and it's hard to clean out this is an inconvenience that's horrible for business i wouldn't even recommend her to polish my kids toes read more
2 years ago
11 months ago
2 years ago
2 years ago
I was a walk in I was serviced really fast ! Great atmosphere and I love my nails ! I will be back read more
1 year ago
5 years ago
I got a SMS manicure and the next day I noticed my thumb nail had cracked. I didn't pay much attention until it chipped and another nail cracked. I went back on my lunch hour to get the 2 nails fixed. I didn't have my receipt, I changed purses and who keeps track of a manicure receipt. Because I paid with cash and didn't have my receipt they couldn't look me up. I knew the date and time of service but that was of no help. The price for a manicure is a little less than $10 more than the average salon price. Since I couldn't get my nails fixed I will not be coming back and let the front desk manager know. read more
2 years ago
Came to this nail salon for a first time for a birthday set, first i understand they are busy and I don't expect for them to go over the top on customer service on a Saturday morning, but human decency. As I was explaining to Kevin(nail tech) what I wanted, he kept being very inpatient with me. Like I said I get it it's a Saturday but as a customer I am paying for a service and if i am getting my nails done I want to enjoy the service too. I end up asking him what base would look better w the color I wanted and he continues to give me a halfass answer, I am trying not to be confrontational so I let it be, it seemed like every question I asked him it annoyed him so bad ( kept rolling his eyes at me ) . When I asked him for charms and what colors they had he kept telling me any color, then I asked to see the colors and he got so annoyed. I asked him if he could please put extra glue in the charm that I had on my nail and he did not do it and as a result the charm fell off. When I came back to get it fix 2 days after, he has the audacity to tell me why you took it off? I told him I didn't, I was doing laundry and it fell off. Laughed at me and then leaves to next customer. A new lady come to fix the charms, her attitude was not it either at this point I just want to get it done and leave bc every nail tech is looking at me as an inconvenience not a customer. She proceeds to add hellla glue to the charm and now it looks like a dot of glue in my nail , so bad that overflow the charm. I asked if she could clean around it and she said no and proceeded to say " no you can't get it off now ", I said thank you , stud up and left. Kevin has also said to me before that a color doesn't for with my skin tone , when asking about colors. Overalll the whole interaction with this place has been very disappointing, from unprofessional to very rude. I don't mind paying extra money for a good nail set but the nails nor the service was there for the price of this nails. I will not be coming back here. read more
2 years ago
2 years ago
Done by the wonderful Joyce!!!! She was absolutely amazing and so talented! I showed her a picture for reference for my new acrylic set and she exceeded my expectations!! So wonderful at what she does. This was my first visit with Joyce, but my fifth overall. Very relaxing atmosphere. They offer drinks as well. read more
4 years ago
3 years ago
3 years ago
3 years ago
TANA!!! was amazing as always this is my third time coming i love it! This is my favorite place to get acrylics they take their time, they are very friendly and helpful since we always come with kids! It's a nice vibe, quiet, they offer drinks, and have good music. read more
3 years ago
3 years ago
Never again! I came here a couple years ago and my nails were beautiful so I decided to treat my daughter to manicures and pedicures today. When I told the gentleman that my nails were way too sharp on the corners he kept taking length off and I kept saying no length just round the corners more. By the time he was done they were nubs and still extremely sharp corners. I explained that this was not at all what I asked for I was told there was nothing they could do unless I wanted to PAY to have them redone. I asked for the owner and the man I spoke to said he would give me $10 credit...my total was $220! I asked if I could if they couldn't be fixed for them to be removed and I was told that not only would they not give me a refund but I would have to pay $15 to have them removed! My daughters nails have bubbles, the polish does cover the tip on two, she was cut and still had tons of hangnails along with both of my big toes being messed up as well. In this economy if you have a customer willing to spend $220 in your establishment then I would try harder to give them quality work. Each of these items are minor and alone I probably wouldn't of even said anything but that is way too expensive for this to be brought to there attention and be told $10 was the best they were willing to do and I still feel like an adequate refund should be given. read more
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More info about VIP Nails & Spa
3205 Woodward Crossing Blvd
Ste 100
Buford, GA 30519
Directions
(678) 546-8888
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VIP Nails & Spa - othersalons - Updated August 2026
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