My husband and I are both patients. Dr. Dodge is very knowledgable and patient. He is very personable and I immediately felt welcomed. I brought my daughter during my exam and they let her be their assistant so she would be comfortable when she came in for her exam. I came in after my exam to pick out glasses with our 8 year old daughter Annika. She wanted to make sure I did not pick out old lady glasses. They have a huge selection and the staff were very helpful. I chose a pair of Calvin Klein's with purple frames. I have gotten so many compliments as they are hip. We would highly recommend Visualeyes Optometry to our family and friends. Dr. Michael and Mrs. Sheila Bjornbak. read more

My 2 daughters and I have been seeing Dr. Lee Dodge for years now, and we throughly enjoy the whole experience. The staff (Syesha, Jim and Tracy) are wonderful, and he definitely takes the time make sure his patients are happy and well taken care of. He is warm, approachable, relatable, professional, and totally personable. I recommend him to everyone I know. The office itself is just great! You can help yourself to coffee while you wait, and did I mention, they have freshly baked cookies!! read more

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A staff that actually enjoys their work. Dr. Dodge, was helpful, confident, and conversational. Great guy. The staff out front were super nice, not pushy, knew a lot about options and got me with the frames I like without spending unnecessary money. read more

Wow! I had an amazing experience here. Dr. Younany and the whole staff were so great. They are really doing a good job with covid guidelines. Everything was efficient and I was seen right on time. They made the process really easy and all my concerns were addressed and I wasn't rushed out the door like I have been at other places. Not to mention the product that was recommended has already helped my red eyes! So happy! read more

Dr. Lee Dodge and his team were very nice and accommodating. They provided as many discounts as possible on my contacts and are shipping them to my house. The team also printed mine and my husband's prescriptions right away, no questions asked and did not pressure us to buy anything. I am looking forward to seeing Dr. Dodge next year! read more

We absolutely LOVE Visualeyes! They take such great care of our entire family. The four of us go yearly and more. The staff is incredible. Each of them is warm and helpful. They also play great music. I actually found a new favorite band because of them. Recently Jim adjusted a dozen vintage frames that my wife and I have in our collection. They are like new. We are so grateful to have found Visualeyes. Oh... let me not forget Dr. Dodge. He is the man. He has only been an optometrist. It was his first job (I think). He is careful and caring. He listens and stays on the cutting edge of optometric technology. Long gone are the days of the dreaded puff of air. He is definitely doing heart work. read more

Visualeyes Optometry - They even have cookies. - Optometrists Near Me - Sherman Oaks, California

So, since posting my first review here on Yelp, Dr. Dodge reached out to me to let me know how disappointed he was that Visualeyes Optometry had let me down. He explained to me that this situation was related to a certain employee who he was forced to let go (apparently he had made a few of these kinds of mistakes) then Dr. Dodge told me that he hoped I would give them another chance--which he backed up by offering me a credit towards my next pair of glasses. I thought this was very generous and does indeed prove how seriously they take satisfying their patients at V. O. In my mind, anytime a business can take a negative experience and turn it into a positive, they're doing something right. So based on this --added in with the efficiency and professionalism they presented in my first appointment with them-- 5 stars. I will be going back read more

First time getting glasses and I was a little nervous... My friend recommended me this place and so I went here last Saturday. I would start from booking an appointment, I went on their web site , submitted my info online and got the call next day, Tracy helped me to book my appointment, super easy. Finally when I came to the office, I was taking in almost right the way, Moises completed my tests , he was very nice and patient. Doctor was very positive and I felt very comfortable throughout the whole process. Tracy helped me to pick the frame and explained me everything. She was extremely nice and super helpful!!!! The whole office had this nice vibe and they have some delicious coffee:) I been to many other doctor officers before, but never been treated with so much respect, I also appreciate that everything, starting with the form that I filled when I just came in was explained to me in a very details. So far I'm glad that I found this place and happy with my initial experience! read more

Five stars for the staff and for Dr. Lee! I was greeted right away and seen by the doctor in minutes. Dr. Lee answered every single question I had and made me feel completely at ease. This guy is good. He's personable, patient and extremely good at his job. I'm very grateful I found him. I hope the Dodgers win the World Series for him! The staff deserve some recognition as well. I wish I had paid more attention to names but the kind ladies that were working reception and walking me through the initial tests were so nice and professional. After it was all over, Jim helped me find the perfect frames and, not only found the best way to utilize my insurance, he also got me a little discount as well. Then we talked old LA rock and roll for a bit and I was on my way. Dr. Lee is my guy now. Go see him. He's running his show the right way. read more

Dr. Dodge and his staff are very friendly, and the facility is modern and clean. Today was my first visit, and here's what I noticed: - Saturday appointments! - Parking right behind the building - Cool retina scanner instead of dilation - Dr. Dodge was very knowledgeable, warm and easy to talk to - Cheerful, welcoming receptionist - James, who helped me purchase my contacts, was very friendly and thorough, and found a surprise rebate I'll definitely spread the word - this place is great! read more

Great selection of glasses here. I bought two pairs after an eye exam and am really happy with the way they look! Staff and doctors are super nice. Parking lot is also convenient. read more

I love this clinic! All of the staff are super professional and very welcoming. The main lobby has a nice layout, which makes it really easy to look at all of the glasses on display, so that you can pick the perfect pair to take home. The doctor is also very friendly and super personable! He will listen to all of your concerns and answer any questions you have, and will also give you the best recommendations for different upgrades on your lenses. I personally got the antiglare and anti blue light lenses since bright blue lights and city lights irritate my eyes easily. The checkout process was very smooth; the technicians gave me different ballpark prices for the different upgrades and add ons I was considering, so the overall cost of my glasses was never a mystery and I wasn't shocked at the end when it came time to pay the bill. Overall, I had a very pleasant and positive experience here and will be recommending this clinic to all of my friends! read more

I came here as a recommendation from a friend and coworker. The process was painless, was able to get an appointment relatively quickly, and even a second appointment for when I missed the first one (that was my bad, I set the wrong alarm). Open on Saturdays which is a major plus! Young, modern, knowledgeable, friendly doctors and staff! Ordered new glasses and picked them up in a week. I would definitely recommend Visualeyes to anyone! read more

This place is the best, for many reasons. Dr. Dodge is wonderful, knowledgeable, and very attentive. I have never felt rushed or unheard during an exam. The office itself is very nice. The lobby is really lovely- fresh cookies and coffee always available! You're welcome to browse around at all the goodies on the shelves. But what really sets this place apart is the killer customer service. First off, Jim... He has made every experience even better than the last. I was up for new glasses and needed them after I stepped on my other ones. Got my exam and browsed. And browsed. And browsed. I must have come back 3-4 times. Decided on a pair, then decided I didn't like them...just kept getting frustrated, never finding the ONE. But Jim, bless him, never rushed me or got frustrated. He was always attentive, asked me questions, gave suggestions, gave me space,etc. Finally decided on pair and when I received them, they broke in 3 wears. So back I go! And of course, the team is wonderful. We send the glasses back. Then we receive frames that are, welp, not the same. Come to find out that they don't make my frames anymore and just sent back "similar" ones. Jen was great! Called me, kept me in the look, and provided great support. Soooooo back I go again! Jim is there and, as always super helpful and just truly a great human being. Found a pair I think I love even more, and only came in TWICE this time . QI was never pressured to just keep the others and deal. I have always been just genuinely treated so well at Visualeyes Optometry. A+ all around. And Jim. You are the best. read more

Dr. Dodge and his team are very professional, punctual and knowledgeable. They made me feel comfortable and answered all of my questions. I highly recommend Visualeyes Optometry! read more

Dr. Lee Dodge and his team are phenomenal. He has up to date technology that makes the eye exam and check up easy and stress free. Look no further. This is the team for you! read more

Had a pleasant visit to the optometrist today! Was greeted happily by Krystina as soon as we walked in and were offered refreshments while we waited. Karen and Dr. Dodge were both so kind and made the whole process so comfortable. I usually feel really anxious doing eye tests, but it's a much more relaxed and easy going environment here. Margie also made picking frames seamless and my dad and I were in and out in under an hour. Great experience, looking forward to coming back next year :) read more

The staff makes the place. Everyone there is very knowledgeable and a pleasure doing business with. I recommend them highly.

Lee is the best. He has been taking care of me (and a bunch of my friends) for years. He is incredibly thorough and also explains everything to his patients. Can't say enough good things about this office. read more

Just had my appointment with Dr. Dodge. This was my first visit to Visualeyes. I recently moved to Sherman Oaks and was looking for a new eye Dr. The yelp reviews are not wrong. Dr. Dodge and his staff are so friendly and knowledgeable. The office is beautiful, and has a great selection of glasses. I have definitely found my new optometrists. read more

Amazing service. Every staff member was friendly and knowledgeable and made my visit super comfortable. My eye exam was extremely thorough, and I left feeling 100 % confident that my new prescription will make my everyday life so much more comfortable. read more

Appear to be nice people, but very poor business practices and high prices. My last doc (I'm no longer in his area) charges literally 1/2 the price as these guys and that area has a higher cost of living than Sherman Oaks. They also give your info out to third party companies who then send you text messages endlessly, making you pay for the privilege of them marketing their services to you. Clearly the people here don't respect your privacy. Stay away. All is not as it appears on the surface. read more

Pros: - Dr. Dodge and his staff were awesome. He is friendly, knowledgeable, professional and responsive. You can tell he loves his work. - As an alternative to dilating my eyes, he offered a quick photo of the back of my eye. Yes, there was an extra fee, but it was totally worth it. - His staff went above and beyond to help me pick out the frames and customer service through the entire process was A++. Cons: -Parking is difficult -Closes early on Saturdays I had a good experience here, and felt well taken care of. read more

This office is great, and the doctor takes a lot of time to ask many questions about your vision. I found the staff to be exceedingly helpful, and the level of the service was excellent. Dr. Dodge uses state of the art equipment to help him diagnose your eye health, and allows him to provide the best solutions possible for your vision. This is a wonderful office and highly recommended! read more

I had a fantastic experience here. I had an issue where my glasses broke, and being from a different state originally, I didn't have an optometrist that I had previously been to here in L.A. I searched on Yelp for reviews on optometrists, and stumbled upon Visualeyes. I figured I'd trust the yelp community and went in to get a new prescription and glasses. I went in and was immediately offered coffee and homemade cookies. the whole office was extremely friendly and had a home-y feel. The optometrist who saw me took the time to answer any questions I had, and when I chose my glasses the staff was very patient with my indecisiveness. I have made them the only optometrist I will see out here and will go back soon, if anything just for the free coffee! P.S. Rochelle, the woman at the desk, is the coolest person ever! read more

I saw Dr Dodge for an eye check up. I must say I was quite impressed! Dr Dodge was very professional, nice and informative. His staff was very friendly and very helpful! Rochelle helped me pick out eye glasses and sunglasses that make me look good. The office is also very clean, including the restroom. I would recommend Dr Dodge and his staff! P.S. I found parking up close too! read more

I have been coming to this office since 1998 and started out seeing the previous owner, Dr. Stein. While I was skeptical when I heard he was retiring, he guaranteed me that the new doctor, Dr. Dodge was excellent. And boy was he right. Dr. Dodge has been the primary optician here for close to ten years now I believe. He is not only a very caring man that instantly puts you at ease, but a great doctor. His office staff is also very nice as well, especially my favorite, Rochelle. Also, two other gals at my office go there and love him as well. Go to Visual Eyes Optometry! Seeing is believing! (Ok, that was nerdy) read more

I had the most pleasant experience at this office. Everyone was nice and polite, answered any questions I had. Dr. Lee Dodge and staff communicated with me very clearly. The diagnostic equipment used was disinfected before I used it. I highly recommend this office, I will definitely inform my friends, coworkers, and family about them. read more

Dr. Dodge and his staff are very nice, friendly and helpful. They all are great people.

Wonderful. As a person wearing glasses for the first time I had no idea what to expect. Dr. Lee was very kind and patient. I felt very comfortable and had no doubts I was in good hands. When we figured out what I needed after testing, I took my sweet time trying on nearly every frame in the store. I'm picky and prefer to be left alone when trying things on, so I appreciated that they let me do that. When it came time to buy contacts, they let me try a few out for free until we found the ones that I liked best. I really appreciated that as well. I love this place and will stay with them as long as I can. *bonus: free cookies and coffee! :-) read more

I went to Dr. Lee for the first time this morning. I am 34 years old and felt like my eyes were starting to feel strained. I asked friends for suggestions on facebook, but decided to google eye doctors in the Sherman Oaks area. Numerous Doctors came up, but I was looking for ones with reviews. Dr. Lee had a few reviews and they seemed great! So I figured it was worth a try. Nothing to lose. I called a few days ago and was able to get an appt in a few days at the time I wanted. I got there 10 minutes before they open and the Doctor was there and gave me the paperwork to fill out. He then took me back to start testing my eyes. The equipment was new and well taken care of. Dr. Lee was funny and joked and made me feel comfortable. I actually enjoyed the visit. Well, it turns out I need glasses. I can't remember the guy up front's name, which is really horrible because he was awesome! Typically, I would have been really stressed trying to pick out something like glasses. But he was so helpful. He walked around the store and picked out a box full of glasses specific for me. I tried them on and he told me what he thought and asked what I thought of each pair. He was taking note of things like cheek bones. He told me he loved what he does and that he had been doing it for over 25 years. I could tell. He then went back for a second round of glasses and brought me more to try on. As we went through the glasses and at the end we both ended up liking the same pair. That was comforting! They weren't expensive at all. He told me every time I put that pair on I smiled. He was right. I really appreciated that he really cared about my glasses and how I felt in them since this was the first time in my life I was going to be wearing glasses. I would recommend Dr. Lee to anyone looking for a good eye Dr.! The office is clean, modern and comfortable.The Dr. & Staff are friendly and take their time with you. They are knowledgeable and answer all your questions. I can't wait to go back to pick my cute Nicole Miller glasses up in 7-10 days :) read more

Of course my man's glasses break the day before our honeymoon. We were running a few last minute errands in Sherman Oaks and saw Visualeyes' sign and wandered in to see if they could help us fix the glasses spur of the moment. Not only did the replace the screw on the glasses right away, free of charge, they also helped us tighten and resize some of our sunglasses as well. Everyone was so helpful and thoughtful and it was one of those pleasant experience that reaffirms your faith in humanity. So thanks, Visualeyes and kudos to you! read more

The doctor is wonderful; the eye glass department... I will see (!) this time how my order is completed as it was wrong last year and I had bought 4 pairs; lovely clean place and again terrific doctor read more

Let me start with saying I have been wearing glasses/contacts for over 15 years.. so for the past 15 years I am forced to go see an Optometrist to get my prescription updated. I am very fortunate to say that for 1/3 of those years (or 5 for those that were getting their iphone to use the calculator) I have been going to Dr. Dodge. Dr. Dodge and his staff or so exceptional I cannot think of enough words to commend them. He is extremely knowledgeable, takes his time through your appointment and does not schedule his appointments so that you feel like it is a mini cattle call. Dr. Dodge is upfront with you about cost and will NEVER pressure you to have an up sell any service you dont need. Beyond the elite professionalism of Dr. Dodge is his staff. They are phenomenal. I actually schedule my appointment around Rochelle's schedule. She is amazing and I look forward to going to Dr. Dodge's so that I can see her. Her attitude and genuine spirit are very refreshing.. it makes going to the eye doctor seem less like a chore and more like you are going to see an old friend. Brenda cracks me up and is always up for watching me try on EVERY and I am not joking EVERY pair of frames in the store. They both give you their honest opinion because they know you are representing them when you walk out in their frames and never once have they tried to sell me on the most expensive pair of frames. There is an amazing selection of frames, without being overwhelming. They have designers such as Gucci and Dior, but do not overlook more simple brands such as Lucky. I really appreciate the text reminders about appointments and the Happy Birthday was a cute touch! I cant say enough praises about Dr. Dodge and his staff. My goal was to write a funny review but when it comes to them there really is nothing to joke about they truly are skilled at their craft and love what they do. Dr. Dodge is not in my neighborhood and I have to drive over the hill to see him, but if you have to make the trek as well... it will be worth it. read more

I gotta say wow to excellent customer service to their office!!! The hubbs & I needed to check our !!! From the moment we were greeted to the moment we left I was surprised at how friendly, accommodating, and on point every employee was!!! So refreshing!!! Excited for my next visit!! Thanks Dr. Dodge read more

Everyone at Visualeyes Optometry is extremely nice and welcoming. The office is beautiful, clean and very professional. Dr Dodge is so nice and very funny. My daughter and I have been going to Dr Dodge for years and highly recommend his practice. read more

Visualeyes optometry treats me well, I have not experience no problems. Syseha helped me out with no problems and send me on my way. 10/10 read more

Visualeyes Optometry - Optometrists Near Me - Sherman Oaks, California

Having worked for an Optometrist for a few years, I have to say Visualeyes Optometry far exceeded my expectations. From the onset the staff is genuinely warm and very helpful. The exam itself is extremely thorough. It consists of having your eyes placed under the microscope of several high tech machines. A far cry from the archaic equipment I was familiar with over a decade ago. After every process Dr. Lee Dodge patiently explains each procedure and provides feedback. Overall, a very open and positive experience where all my questions were answered and helpful suggestions were offered. My wife, sister and brother-in-law are all new patients as well. If you're looking for an Optometrist in the area, you need look no further. read more

I moved here from Texas not too long ago and I haven't had my eyes check in ~5 years. I have new insurance through my company and had no clue how to go about figuring out how to use it. I just knew I had vision as a part of my health insurance. I called to make an appointment and the lady who spoke to me was SUPER FREAKING nice about it. I'm sure she could tell I was pretty clueless. That being said, she just asked for my insurance agent and figured it out from there. Crazy enough she called me back within 10 minutes! They took care of me right when I walked in and my appointment started after I filled out my paper work. My doctor, name is blanking on me, was very patient trying to figure out my prescription. She was gentle and caring when my eyes started to get real tired after the tests. The young lady that helped me pick out my glasses was again, very patient, and was blatantly honest whenever something didn't look good on my face - but in a nice way. Thank god, because I can only take so many selfies. Overall, a wonderful experience. Everyone's super friendly, patient, and not in your face. read more

Edit: I am editing this review and trimming some of the stuff because it turned out I had a serious eye problem and completely lost proper vision in my right eye. It became completely clouded and extremely painful and I ended up at the ER. So it was not a contact issue. I did receive excellent and immediate service today. I saw the other on staff. They squeezed me in as soon as I got there and ran lots of tests. I apologized for the review and all in the emails, but in my haste and because of all the previous clerical and communication issues, I chalked it up to bad service. I own that I was hasty with the second half of my review which was assumptions, and I apologize. Updated, accurate review: I saw Dr. Dodge about 3 weeks ago, and he was very jovial and friendly. This is where my good experience stops. As a new patient, I had to fill out forms before my visit and one of the forms was a choice between eye dilation and using a machine. It stated that dilation was covered by insurance and free but had some downsides but the machine was more convenient but $39. I chose dilation. During my exam, I asked when my dilation was and he said he didn't do that anymore. At the end when I was being serviced for glasses, I saw the $39 charge for the machine but was never given a choice or update that I would have to pay for that, and when I mentioned it to the staff, nothing was done. That peeved me. I only wanted to be charged for what was agreed upon previously and covered by insurance. Then, when getting sized for glasses, despite reminding the office staff I had eye insurance they asked for my health insurance also. I reminded them I had a different carrier for eye insurance. When I was given the quote for my eyeglasses, it was insanely eye and the clerk told me I had no eye insurance. That's when I looked at the paperwork and saw they were trying to charge my health insurance. I notified them for the third time of my eye plan, and I had to wait while they ran my insurance (why wasn't this already done?) which was double the time. By that point, I was so annoyed with the service and the undisclosed upcharge that I just wanted to pay for my exams and leave. I did. I had a copy of my glasses rx but asked for one for my lenses. The clerk said he couldn't give it to me because we were "testing it out" with the sample or something. So I left since I'd been there twice as long as necessary. I ended up taking my eyeglasses rx to Warby Parker for a cheaper pair. They came and it took me a minute to get used to them and it's still a bit of a struggle. The rx feels a little off. When I ended my appointment, it's important that the doctor said I have astigmatism and my left eye had worsened but my right eye was the same. I decided I wanted my contacts rx also. Since I decided I wouldn't be returning after all the drama, I emailed the office for my contacts rx. No response. Days go by. I email again. No response. I call and leave a message and tell them I'm going to keep hounding them, please send me. I've reached out 3 times. Someone finally emails and calls to confirm...great. Fast forward to having my eyeglasses about 2 weeks but my old contacts (and I've thrown out the samples because they've become itchy). I come back from vacation and start to work and I cannot focus my eyes with my contacts after wearing the eyeglasses with the new rx at night and in the am. I call the office. They have no samples. I express concern that my right eye is blurrier and weaker than my left in my contacts and that maybe my prescription is wrong. They order me some new samples to try before committing to a new rx prescription. And say it's something to do with my astigmatism and I don't need another appt. I agree. Please do consider updating your forms to disclose all upcharges for services that are not covered by eye insurance, especially since you gave the dilation option which is free as a choice. And I did have my eye dilated today, so I know it is still possible, if the person chooses. Transparency regarding fees is always appreciated. And please try to get back to patients within 24 hours so they don't feel like they are chasing the staff down. Having said that, I do appreciate the emergent care I received today for my vision loss. It was a vast difference from my first visit and initial follow-up outreach (minus Dr. Dodge's friendly demeanor) and much appreciated. Thank you! -Danielle read more