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    Jim E.

    I had the displeasure of flying with this dreadful airline. They have a limit for carryon luggage oh 10 kg which most Mexican airline do. In my experience this is the only airline that has scales at the gate weighing all of you carryons. I was past the limit and they wanted to charge 850.00 pesos about 45.00 USD. I explained that my ticket covered one checked bag with no fees. They replied that I should have checked it in at the counter. That this charge was like a penalty for trying to get away with bringing extra weight into the cabin. ARE YOU KIDDING ME! So now they are the police and can charge penalties. I had to pay and needless to say I was very upset. Don't use this airline if you can. I fly regularly in Mexico and try to avoid this airline. I rather use Volaris, they have the same 10 kg rule but not enforce it. I fully intend to contact the airline and try to get a refund. I felt helpless and taken advantage of.

    Viva Aerobus
    Peter H.

    OK, so I wanted to go out of town on a short trip that didn't break the bank, nor be too much in my comfort zone. So I flew to Guadalajara on Viva Aerobus, Mexico's low-cost carrier. Short version: It's A-OK if you want to travel "like a native," but make sure your Spanish is "muy excelente" and that you are the adventuresome type. Long version: Viva Aerobus is Mexico's version of Spirit Airlines, minus the rude attendants and crappy seating. Viva Areobus only travels to three cities in Mexico from Bush Intercontinental: Guadalajara, Cancun and Monterrey. If you are not going to these cities, forget it - use another carrier. Purchasing tickets on their site is easy, quick and convenient. They give you a base price (in either dollars or Mexican pesos), and you can add on VIP seating, luggage allowance and all that. Even with the "hidden extras," my round-trip ticket was less than $250. Wow. Unlike United Airlines, Viva Aerobus is in Terminal D - meaning fewer crowds, quicker TSA groping and convenient gates to depart from. I got to the airport at 8:30 am for my 10:30 am flight, and by 8:50 I was at the gate. Wow. Clientele is typical of any Mexican airline - lots of abuelitas with their grandkids (most of them loud and hyper), young couples, young families - very few single people. I'm sure they probably looked at me as curiously as I looked at them. But I digress. Seating is like Southwest Airlines - first come, first served. Even though I was in the "third" category (out of six), I still managed to snag exit-row seats. Lots of legroom. Plus, the aircraft was a 737-300 (one of the older models), and the seats fully recline! Wow. NOTE: Since this is a Mexican carrier, all announcements are primarily done in Spanish. If you aren't fluent, either take along a friend who is, or fly a U.S. carrier. They do the safety instructions in English, but that's about it. However - that being said - the in-flight experience was definitely interesting. Yes, they charge you for refreshments; however, they charge in pesos - so you'd better have some on you. They do accept credit cards on board, but it's a hassle. But hey - this is a Mexican airline. It's the only time I've ever seen an airline refreshment menu with a michelada on it! (It was a steal at 50 pesos = $3.35) And where else can you get Mexican sandwiches, beers and other refreshments so cheap? WOW. Another thing - the plane was only less than half full. I had a whole row to myself. You would think that with the low prices and direct service, the plane would be like a cattle car. Nope. The best thing about Viva Aerobus is that you can also purchase bus tickets, taxi fares or other ground transportation while on board. If you know where you are going and kind of know how to get around those cities, it is a godsend. They sell fares cheaper than at the airport. So - will I fly them again? Possibly. Do I recommend them? Only if you are adventuresome and can speak Spanish. If you are the type that needs some hand-holding, then it is not for you.

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    Just don't. Pick literally any other airline. That's all I have the energy to type after a flight with them.

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    Review Highlights - Viva

    The price was less with their VIP than the other discount carrier's (volaris and interjet )regular fares.

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    Air New Zealand - Route Map

    Air New Zealand

    5.0(2 reviews)
    1.0 miIAH Airport Area

    I needed assistance and decided to call this business at +1 888-329-(0403) The response time was…read moredecent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

    Amazing service from Auckland to Houston IAH…read more So nice to be able to fly directly home after an amazing journey to Australia and New Zealand to celebrate my parents' 60th wedding anniversary and fulfill my dad's lifelong dream of visiting Australia. After visiting New Zealand, I learned that Kiwis are among the warmest, kindest people that I have met on my global travels. Genuinely so willing to share their love of their country and their love of others. From initial phone calls to Air New Zealand to get a wheelchair accommodation for my octogenarian dad to inflight service, it was really a trip home that I will never forget. Thanks especially to Deborah B as well as the rest of the cabin crew who kept our family well taken care of with food, drinks, extra clean bathrooms and more. So sweet, so kind and so professional. Loved the extra leg rest in my seat. So comfy for the long haul. Great to be able to charge my phone and enjoy free WiFi. Definitely would fly Air New Zealand again if given the choice!! Hint: Lord of the Rings is a movie option. Perfect when you just visited Hobbiton a few days earlier.

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    Air New Zealand
    Air New Zealand - Ma te wa

    Ma te wa

    Air New Zealand - Takahe were almost extinct

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    Takahe were almost extinct

    Southwest Airlines - Welcome back to HOUston!

    Southwest Airlines

    3.0(471 reviews)
    23.3 miHobby

    The official Southwest Airlines primary customer service (toll-free) number is 1 (888) 449-3980 or…read more+1 (888) 449-3980. Passengers can contact these numbers 24 hours a day, 7 days a week for assistance with flight reservations, booking management, ticket changes, cancellations, rebooking requests, refund inquiries, baggage concerns, check-in support, seat selection, and other travel-related services. The customer support team is available to help travelers manage existing bookings, receive flight updates, explore alternative travel options, and resolve issues before, during, and after their journey. Whether you need assistance with a new reservation or an upcoming trip, trained representatives are available to provide prompt and reliable support. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner . Unfortunately, this JetBlue Airways experience fell short of expectations. I paid an extra **$140** for seats that appeared to offer a better arrangement during the booking process. However, after my wife and I boarded the aircraft, we realized the seating layout differed from what had been displayed at purchase. Paying additional fees only to encounter an uncomfortable seating situation was disappointing. My assigned seat, **6K**, lacked adequate cushioning, making the journey more uncomfortable than expected. I relied on extra pillows and blankets for lower back support throughout much of the flight. On longer trips, seat comfort can make a significant difference in the overall passenger experience. The customer service process proved equally frustrating. I first contacted an agent in Detroit seeking clarification regarding my flight details and aircraft information. I was then transferred to another department, believed to be located in Chicago, where I was informed they could not assist and was given yet another number to call. That representative ultimately redirected me back to the original Detroit contact. Only after several calls and repeated explanations did an agent finally provide the information I had requested from the start. After boarding, I found the aircraft itself attractive and well-maintained, and most of the flight attendants appeared hardworking and professional despite managing a busy cabin. However, the overall environment deteriorated as the flight progressed. A number of passengers were noisy and inconsiderate, and the lavatories became increasingly untidy within a few hours, with wet floors and sinks requiring attention. Although the cabin crew deserved recognition for their efforts and professionalism, the inconsistent customer service, uncomfortable seating experience, and declining cleanliness ultimately overshadowed the positives. Based on this experience, I would strongly compare alternatives before booking JetBlue Airways for a similar trip in the Future.

    I needed assistance and decided to call this business at 18556689025. The response time was decent…read moreand the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

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    Southwest Airlines - LGA to HOU

    LGA to HOU

    Southwest Airlines - It's a beautiful day for a "Match"

    It's a beautiful day for a "Match"

    Southwest Airlines - Airport drop off. #13 since November 19

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    Airport drop off. #13 since November 19

    American Airlines - Busy Check-In

    American Airlines

    1.5(171 reviews)
    1.0 miIAH Airport Area

    After being BLOWN AWAY by Delta (5-star) on our trip from IAH to ROC, we had American Airlines on…read moreour return trip (2-star). My main "put off" was the old, dirty, worn, "ridden hard and put away wet" planes that we had... especially he ROC to CLT flight. I used the restroom and couldn't believe how gross it was. Parts of the trim were peeling off, just looked overly used and icky. American's planes were like night and day from the crisp, new and flashy Delta planes we had on our flights to Rochester. Then there's the technology or lack there of. Delta had fancy touch screens in each headrest allowing you to watch movies, play games, etc. American Airlines did have free entertainment that you had to access through your phone/tablet but there was an issue with trying to get it. On our last flight, the guy sitting next to me helped me get to the entertainment but after that, HE kept getting kicked off his. He kept trying the entire flight and got so frustrated, he quit trying. (I felt bad bc he helped me and I was able to watch a movie and there he was, struggling the whole time.) I got kicked off once but was able to get back on but it was still annoying. Never had issues with Delta. AA had fold out phone/tablet holders and usb charging ports on our second flight. Meh. No refreshments. Wow. I know airlines are getting stingier and stingier but holy moly! When waiting at the gate in Rochester, the gate attendant states over the loud speaker that they will not be serving any snacks/drinks on the flight and that if you wanted something, you needed to get it in the terminal to bring on the plane!! Whoa! The second flight did offer pretzels and a drink but honestly it was super off-putting to not offer anything on that first flight. I wasn't able to get e-tickets to have on my phone so we didn't have to worry about paper tickets. When I checked myself and my 4 year-old in the day prior, it offered digital tickets if you put in your email. So I put in my email for both me and my son... oh, they can't send them to the same email. So apparently, a 4 year-old needs their own email account to be able to get an e-ticket. SO STRANGE!!! Saw that there was an offer for airline credit in you give up your seat. Was tempting BUT I wasn't wanting to fly with them again anyways and we just wanted to get home. Flight attendants weren't overly friendly but they weren't terrible either. Checked bag cost us $30. All in all, American Airlines was completely different than our Delta experience. I won't seek out AA. We WILL be flying Delta again!!

    I'm a pretty loyal and frequent American Airlines flyer, and I have never experienced the severe…read morelack of customer service that I have during this trip from hell. Every single gate agent at the terminals was nasty and unhelpful. Particularly a woman named Shakira, whose hips probably lie like her mouth does. When my flight was rebooked, I asked if she could assign me a new seat she told me straight up to my face that she can't see the Dallas flight she only handles Houston ones. Strangely enough the only helpful woman there WAS able to look it up and even assigned me the seat in the same class I was in on my canceled flight. Shakira's little friend, who knows her name they all had their name tags covered, (I asked Shakira for her name) also treated me with disdain and like she had no time for me, in fact in the middle of our conversation (about my Dallas flight before the other lady stepped in to help) she started other tasks and once she finished those, WALKED AWAY. Walked AWAY. While I've been standing at the counter right in front of her face for at least 20 minutes. When I said to the other woman standing there that had already gone through 4 people behind me that she was helping me and just left... she said oh she must have forgot. She must have forgot? So she helped me and said woman returns she says to her... you forgot about her and she's like "yea she was talking about a voucher yadda yadda yadda" so you didn't like me inquiring about what every single other person is inquiring about when you cancel flights so you choose to ignore me and WALK AWAY?? Fast forward to this morning after having been up for 28 hours now, arrive to the airport to ANOTHER DELAYED FLIGHT. Supposed to leave at 825 now scheduled 905 meaning I will miss a chance for a flight I was first on the standby list for. I now will have a 10 hour layover in Phoenix because it's the best they could get me after the flight delays/cancelations. I said good morning to the gate agent do you know why this flight is delayed? Crew rest. Ok cool can you see if there are any flights out of Phoenix to Reno since I will miss the 10 am one? NO. She will not. Oh ok cool. Thanks for nothing American Airlines workers at IAH.

    Photos
    American Airlines - All these sleeping ppl are making me feel sleepy. }:{

    All these sleeping ppl are making me feel sleepy. }:{

    American Airlines
    American Airlines

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    Frontier Airlines - A320 view of Seat 5ABC and 6ABC.

    Frontier Airlines

    1.4(166 reviews)
    0.5 miIAH Airport Area

    Chicago to Houston flight, terrible, terrible wheelchair service in Chicago. We arrived at 3:30 am…read morefor a flight leaving at 5:20 am. Everything was going well. An agent helped us with our luggage because there is a weight limit of 40 pounds not 50 like other airlines. I was bringing back luggage I had intended to keep in Chicago but things changed. She helped us with tagging and getting us through the process through our phone to avoid the $25 agent fee. When it came time for my friend to get a wheelchair, we waited an hour and were told to get walking because we would miss our flight. My friend is 73 years old with spinal stenosis. We had to rush to get through security which took forever for her since she wasn't in a wheelchair and I have TSA pre check. She told me she was almost in tears because she didn't know where I was. Needless to say we barely made it to the gate on the other side of the airport where everyone had already started to board. As far as flying everything was great and we got in to Houston early. I would give 5 stars but because of the wheelchair fiasco I won't.

    Terrible from start to finish!!! Customer service is the…read moreworst!!! Extra fees for everything... Will never fly frontier again!!! It's not cheaper... I could have went on Delta and had a nice experience and paid less when all said and done.. They don't deserve any Star rating!!!

    Photos
    Frontier Airlines
    Frontier Airlines - Frontier Airlines at Bush Airport in Houston Texas!!!!!

    Frontier Airlines at Bush Airport in Houston Texas!!!!!

    Frontier Airlines - View of iPad ( I meant back of seat). Ingenious way to save room.

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    View of iPad ( I meant back of seat). Ingenious way to save room.

    Delta Air Lines - Inside Delta flight DL 1223 IAH Houston to ATL Atlanta. View from Seat 24B (middle). I'm logged into Delta Sync on the seatback screen.

    Delta Air Lines

    2.6(56 reviews)
    1.0 miIAH Airport Area

    I want to recognize Mr. Jody at the Delta Airlines check-in counter at George Bush Intercontinental…read moreAirport for his exceptional service. My parents do not speak English well, and traveling internationally can be stressful for them. Mr. Jody went above and beyond to make sure they felt comfortable and supported. He patiently helped them with their luggage, clearly explained how the wheelchair service works, and even took the time to walk them through the transit process in Korea. What stood out most was his professionalism and kindness. He remained calm, friendly, and respectful throughout the entire interaction. He did not rush the process and made sure my parents understood everything before moving on. That level of care and attention made a big difference for our family. I truly appreciate his dedication and highly recommend Delta for anyone traveling through IAH.

    We loaded the plane at 630 am only to sit there on the runway for a while with the plane going on…read moreand off until finally they decided it was not a quick fix so we had to leave the plane and now at 1125 we are finally on another plane heading to LAX for a week of fun in the sun. Here I am back in my same door seat patiently waiting to depart from George Bush airport.Thanks to the pilot and Delta crew staff for getting us to our destination safely. It was a great flight, seats were comfortable and good movie selections to choose from.

    Photos
    Delta Air Lines - View from Seat 31B on Delta flight DL 1223 Atlanta (ATL) to Houston (IAH). Watching golf.

    View from Seat 31B on Delta flight DL 1223 Atlanta (ATL) to Houston (IAH). Watching golf.

    Delta Air Lines - Inside Delta flight DL 1223 IAH Houston to ATL Atlanta. View from Seat 24B (middle). I'm logged into Delta Sync on the seatback screen.

    Inside Delta flight DL 1223 IAH Houston to ATL Atlanta. View from Seat 24B (middle). I'm logged into Delta Sync on the seatback screen.

    Delta Air Lines - Inside George Bush Intercontinental Airport IAH Terminal A at Gate A15. Delta Air Lines. IAH to ATL Atlanta.

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    Inside George Bush Intercontinental Airport IAH Terminal A at Gate A15. Delta Air Lines. IAH to ATL Atlanta.

    Viva - airlines - Updated June 2026

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