EMAILED AND SENT VIA WHATSAPP..ALL IGNORED ! We were told to change flights from our flight on 8-07-26 to 8-08-26. See attached. I am out $91 for hotel $129 for food $456 from missing my work I need reimbursement. The vivo rep at airport ( next to our rep who told us no ) was awful and said this situation didn't exist and told me I would need to buy a new ticket. I got a supervisor to help and waiting 45 min to get approved to get on flight. This is all unacceptable. I demand reimbursement or two new round trip tickets. SENT MANY TIMES SEE THE ABOVE ON WHATSAPP AND EMAIL. IGNORED CALLED MANY TIMES. NO ONE PICKS UP. DO NOT FLY THIS AIRLINE! PAY EXTRA CASH. I ALMOST GOT SCREWED AT THE AIRPORT IN CDMX BY THE MOST RUDE LADY AT THEIR CHECK IN. I HAD TO BEG TO HAVE A MANAGER HELP. Robert Tillotson read more

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If I could leave them 0 stars I would. Horrible airline, damaged property and zero accountability or help. Do not trust this airline. also the most jankiest smallest seats ever. makes me scared to fly with them after this experience read more

definitivamente no Recomiendo está aerolinea su personal son unos despotas, tratan tan mal al cliente y no respetan el equipaje comprado con el vuelo, en la web dise un precio y llegas al mostrador aparte de que te tratan tan mal te quieren cobrar como si no hubieras pagado nada y ni se diga alas personas de 3 era edad, así es el trato tanto en Mexico como en EEUU no se si no tengan algun entrenamiento su personal..!! definitivanente es horrible no se como la gente puede seguir usando está linea read more

This is a no star review As the others stated, couldn't check in online on the app. We get there 4 hours before the flight. Everything is closed. I had to go bk and forth with them and customer service. Our flight was on time but the front desk lady did not help. There was plenty of time to check me in and she didn't. She then directed me to customer service and they didn't help either. I had to buy new tickets for later time. Now they're telling my credit card dispute department that we missed it. When clearly I have a picture of the time and date we were there. On freakn time. They state we "missed" the flight. Incompetent customer service! Wasted time and money. They made my trip worse. I was leaving for family emergency to Monterrey. read more

This is the absolute worst airline experience I've ever had. We took a family trip for six of us to Cancun for our 20th Anniversary. We checked in fine on Sunday in Tijuana, but when I arrived in Cancun...no bag! I spent the entire week having to buy clothes from gift shops or the golf course pro shop. As I write this, they still haven't found my bag and have listed it as "lost". My bag contained approximately $4500 worth of clothes and my wife's anniversary gift. Viva offered me the equivalent of $500 in a voucher to their airline. If I wanted cash, it will take more than three months to get, if I get it at all. DO NOT FLY THIS AIRLINE. THEY ARE HORRIBLE!!! I would rate it a negative, but it only goes as low as 1. read more

I do not recommend this airline. I bought a flight with the Smart fare, which supposedly allows unlimited itinerary and route changes, charging only the price difference. I wanted to change the date of my flight to a date that was cheaper , than what I had paid, but they still charged me $70 more To change my flight Even though I had a credit on my favor, I think they scam and steal people's money this way. They don't deliver what they promise. I called the airline, and the people who helped me were very rude to me. I repeat, I do not recommend flying with this airline. They scam people a lot. I won't be flying with them anymore. I rather fly American Delta or United. I have proof of what I'm saying if you need to see it please give me a call. 559-999-3166. My name is Antonio. read more

When booking consider knowing that they may cancel or change flight time. We had a scheduled flight for Friday @9am. To our surprise we were reschedule for Saturday @9am. Having us negotiate our stay since we would not be arriving on Friday. As well as all activities that were planned for day. Stressful for sure. We decided to call them directly and see if we can find similar flight to our previous one, none available for which we decided to cancel flat. Not satisfied at all and I will not be using them again. Side note; if an airline cancels/ reschedule with a significant time you have the right to receive a full refund and skip on their credit. This is only if a flight is departing from U.S.A. read more

Viva Aerobus stole $15.00 from me when they refused to refund me that amount. Using my hotel's computer to check in on my flight back to Houston, I inadvertently clicked on a button which apparently charge the $15.00 for a second bag which I did not have. I did not even know that this had happened until I was at the airport and the airline rep told me. She gave my a number to call to request the refund. She said that the confirmation number for the flight would prove I only had one bag. The number was no good. I went on line and requested the refund, explaining that it was a mistake I did not know had actually happened since I only had one bag. Viva Aerobus replied NO--THEY WOULD NOT REFUND the $15.00. I replied several times, emphasizing that I only had one bag. Several times Viva responded stating NO--THEY OULD NOT REFUND. If you can avoid it, do not use this airline. They have no problem stealing from you. read more

Do not use. Thieves will look through and take your things out of your luggage. They are also always late no matter what. This airline really needs better customer service. When contacted they kept me on hold for over 20 minutes then kept sending my call to someone else. No resolution and insurance is a joke. Just do not fly with this airline. read more

First and last time flying with them....I have my fly canceled for the next day. They messed up my Father's Day read more

Best flight experience ever!!!! This was my first time flying with Viva Aerobús from Chihuahua, MX to Monterrey, MX to Houston, TX. The take off and landing was very smooth. All the flight attendants were respectful and helpful on both flights. The best part was once we landed in Monterrey they called out people's names to get off first for their connecting flights and escorted to the gate!! We were able to catch our flight on time. The only two bad things was the wifi didn't work on the first flight and the food and drinks were not included, but they did have a variety of foods on menu. Mejor experiencia de avión! Fue mi primera vez volar con Viva Aerobús. Todo fue muy save del principio. Los auxiliar de vuelo eran muy amables y respetuosos. Lo mejor del vuelo fue qué cuándo llegamos a Monterrey nos llamaron por nombre y nos bajamos primero para el avión que sigue. Pudimos alcanzar el vuelo y llegar en casa en tiempo. read more

Please do not fly with this airline. First they do not follow the normal stards for checked on luggage. Your checked in bag can't way over 30 lbs, that's less than most peoples carry on's. If you are a US citizen they tax you a tax for operating out of Houston but flying with a US passport. Third which is minor the lady checking you in was unable to speak english. If you are going to support a Mexican airline just stick with Aeromecico. LESSON LEARNED ON MY PART read more

I had the displeasure of flying with this dreadful airline. They have a limit for carryon luggage oh 10 kg which most Mexican airline do. In my experience this is the only airline that has scales at the gate weighing all of you carryons. I was past the limit and they wanted to charge 850.00 pesos about 45.00 USD. I explained that my ticket covered one checked bag with no fees. They replied that I should have checked it in at the counter. That this charge was like a penalty for trying to get away with bringing extra weight into the cabin. ARE YOU KIDDING ME! So now they are the police and can charge penalties. I had to pay and needless to say I was very upset. Don't use this airline if you can. I fly regularly in Mexico and try to avoid this airline. I rather use Volaris, they have the same 10 kg rule but not enforce it. I fully intend to contact the airline and try to get a refund. I felt helpless and taken advantage of. read more

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They cancelled our flight hours before scheduled departure! Then they make it impossible to get your money back! Worst experience ever. Customer service line does not work, you're on hold then line just disconnects. read more

The worst airline! We purchased tickets here because the tickets were cheap, but trust me,It's better to pay more. The phrase "you get what you pay for" has never been more relatable. Long story short, we purchased these tickets way ahead of time to not have any issues. Paid VIP, paid for seats. At the last minute they switched our flight twice. Every time I tried to call I couldn't get through and after waiting for a long time they would just hang up. They don't give refunds. So even though I paid for seats and they inconvenienced me I had to choose a seat way in the back. And got no refund. Everything after that just got worse. On the way back just as bad. VIP is basically pointless they are clueless. Not to mention they want you to wear masks but don't provide any for you. Not to mention the ac was not working. So it's like you were wearing a mask in the heat. Horrible!!! read more

DO NOT use this airline, my mom's itinerary specifically said her departure was at 7:20am she got there at 5am , checked in and went to the restroom when she can out few minutes later the lady at the terminal told her the flight left at 5am!! We showed her email of itinerary but they "claimed" they emailed us about it which was a lie! She had to buy ANOTHER ticket a completely different airline. read more

Terrible service! TERRIBLE! I recommend any other airlines - but this one. The ripped us off like crazy! After they're the reason I didn't board on time, they still have the audacity to charge me for a complete new ticket! I attempted 3 times to flight out of Tijuana to my destinations! They couldn't send my luggage with the next flight to Morelia! They made me reschedule a new flight and kept hitting me with hidden fees! I'm currently waiting for my flight, third times a charm right? Now tell me why they apoproached me and are charging me $25 for my carry on!? I'm so disgusted and upset on how corrupt and unprofessional they are! I give them 0 STARS! read more

The worst travel experience ever from front to back. The translation in to english is terrible across the board. I prepaid for luggage twice and was told that I selected carry on. Who the hell pays for 2 20kg carryon bags? We had none. They changed my flight twice and scheduled without informing me and THEN I was unable to make changes because I did, not them? I spent more money on bogus luggage fees than the entire round trip flight. Could not get a refund for their lack of communication. Never again. Love Mexico but Viva Aerobus blew it all the way around. Their idea of travel is crappy and bush league. I could have flown American airlines and paid more and still spent less. Customer service is rude, misleading, tells half truths and they don't care about those they service. Paying for connection transfers??? Viva Aerobus is not a good company at all and beware. Unless of course theu dont try to take advantage of you because they do all in Spanish hoping you are unable to follow along. Scumbag business practices. If I could gibe ZERO stats, that would be too much. Worst Flight ever. There and back. Rip off company with little to no art involved. I am in the cat business and have more transparency and honesty than this circle jerk attempt at business Stay away or be sorry read more

horrible service and flights are always delayed. Servicio horrible y aparte siempre se tardan y sale miuy tardes lo vuelos read more

TERRIBLE terrible service. First off we tried checking in online a day before and it wouldn't let us. Our original flight was supposed to board at 6:40 but when we got to the airport it was delayed until 8:22. When we arrived we asked someone where the international flights for viva aerobus were and they sent us to a line which was ridiculously long. We were in the line since 5am waiting and we finally got to the front desk where they told us the flight was closed and couldn't help us (It was 6am at this point). When the manager was called he told the employee to open it and she claimed she didn't know how. This was all a game to STEAL everyone's money because obviously the manager knew he could open the flight. This happened to four families. They were so RUDE and didn't figure out any way to help us. They were CUSSING at us on top of that.We even had bought seats on the exit row. On top of that the flight was delayed yet they claimed the flight was closed even though it was delayed an hour and no one had boarded yet. We had to buy yet another flight because they couldn't accommodate us. Would NOT recommend this airline. They robbed at least 5 families that we saw. We all wanted to talk to the module of their airline and they said they didn't have one. What type of pathetic airline doesn't have their own information desk.They wasted our time and money. we will NEVER fly with them again. flying with this airline is NOT WORTH IT. They will find a way to steal your money. read more

If could select no stars that would be perfect. This airline has been nothing but a pain in the rear. My parents left from TJ to Mexico city and were charged excess weight. It would have been fine if they were charged the correct amount, however, they were charged far more weight than what they were carrying! When I called customer service all they could tell me was I had to speak directly to the airline. When I asked for contact information they said they didn't have any and that there'e nothing they could do. NEVER again will we be flying with this airline not even if it's our LAST resort. read more

OK, so I wanted to go out of town on a short trip that didn't break the bank, nor be too much in my comfort zone. So I flew to Guadalajara on Viva Aerobus, Mexico's low-cost carrier. Short version: It's A-OK if you want to travel "like a native," but make sure your Spanish is "muy excelente" and that you are the adventuresome type. Long version: Viva Aerobus is Mexico's version of Spirit Airlines, minus the rude attendants and crappy seating. Viva Areobus only travels to three cities in Mexico from Bush Intercontinental: Guadalajara, Cancun and Monterrey. If you are not going to these cities, forget it - use another carrier. Purchasing tickets on their site is easy, quick and convenient. They give you a base price (in either dollars or Mexican pesos), and you can add on VIP seating, luggage allowance and all that. Even with the "hidden extras," my round-trip ticket was less than $250. Wow. Unlike United Airlines, Viva Aerobus is in Terminal D - meaning fewer crowds, quicker TSA groping and convenient gates to depart from. I got to the airport at 8:30 am for my 10:30 am flight, and by 8:50 I was at the gate. Wow. Clientele is typical of any Mexican airline - lots of abuelitas with their grandkids (most of them loud and hyper), young couples, young families - very few single people. I'm sure they probably looked at me as curiously as I looked at them. But I digress. Seating is like Southwest Airlines - first come, first served. Even though I was in the "third" category (out of six), I still managed to snag exit-row seats. Lots of legroom. Plus, the aircraft was a 737-300 (one of the older models), and the seats fully recline! Wow. NOTE: Since this is a Mexican carrier, all announcements are primarily done in Spanish. If you aren't fluent, either take along a friend who is, or fly a U.S. carrier. They do the safety instructions in English, but that's about it. However - that being said - the in-flight experience was definitely interesting. Yes, they charge you for refreshments; however, they charge in pesos - so you'd better have some on you. They do accept credit cards on board, but it's a hassle. But hey - this is a Mexican airline. It's the only time I've ever seen an airline refreshment menu with a michelada on it! (It was a steal at 50 pesos = $3.35) And where else can you get Mexican sandwiches, beers and other refreshments so cheap? WOW. Another thing - the plane was only less than half full. I had a whole row to myself. You would think that with the low prices and direct service, the plane would be like a cattle car. Nope. The best thing about Viva Aerobus is that you can also purchase bus tickets, taxi fares or other ground transportation while on board. If you know where you are going and kind of know how to get around those cities, it is a godsend. They sell fares cheaper than at the airport. So - will I fly them again? Possibly. Do I recommend them? Only if you are adventuresome and can speak Spanish. If you are the type that needs some hand-holding, then it is not for you. read more

Viva - Viva Aerobus - Airlines Near Me - Houston, Texas

I couldn't wait to get back to review this airline.... $155 round-trip to Cancun?!?!?! Who would say no to that?? My friends and I were absolutely pleased with this airline. We were able to check-in our bags at no charge as long as they were under 11lbs. We had lots of leg room, new seats, snacks available at a small fee, fast and easy boarding. On our flight back, we each had a row of seats all to ourselves. No complaints here.. I'll definitely be using this airline again. When leaving Cancun, make sure you are at the right terminal that goes back to Houston and not the one that goes to Veracruz. Took us awhile to realize that and had to catch a cab to the next terminal as it was too far to walk at night. read more

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I only will give 1 star, Don't use this airline, pay a little bit more and flight with a different carrier! They don't offer coffee or Water, seats are super inconfortable, you can't put your sit down at all! At least a little bit recline but the seats are literally and regular positions! And plane arrived late in Mexico City! Thank goodness we arrived safe! Probably because it's a New company! Don't go over 10 kilos carry on or they will make you pay extra believe me! 25 kilos under and don't even bring cash, credit card or debit card! read more

Terrible customer service! Our flight was delayed 4 hours , we spent over 2 hours calling/ trying to get a hold of an agent to help us. They continually hung up/ put us on hold. By the time we did get an agent on the phone all the earlier flights were taken. I would not recommend this airline!! 0/5 stars read more

I don't recommend Vivaaerobus to anybody. They cancelled my tickets without notice and didn't return the money and realized hours before the flight. This is the full story: I bought 4 tickets, I received confirmation from them and my credit card was charged. The night before I decided to print the boarding passes, because otherwise they charge you at the airport and realized that my reservation had been cancelled without notice. I called them and they told me that my bank had charged back the charges, which doesn't make any sense because my credit card issuer would never issue a charge back, they would only deny a charge. However, I called my card issuer and they reassured me that no charge back had been processed and that I should dispute those charges. Vivaaerobus charged me for flights, decided to cancel them and didn't return the money. So had to cancel my entire vacation. read more

Okay so....I read all these horrid reviews prior to booking my flight to Mexico City. Flights are wicked cheap from the Tijuana Airport to Mexico City ( 100 round trip ) I was nervous that we were going to get delayed and all this nonsense- BUT our trip to Mexico City and back was a dream. Our flights didn't get delayed- we got there on time- and the pilot and staff were lovely. Things to note- it is a budget airline. Never call the US number, no one will answer. Message them on Facebook- they are so quick. Never check a bag - carry on all the way. That's how you do budget airlines. I'm sure though if you get delayed/cancelled, just like any other budget airline, things won't go well. All in all I would take this airline again! read more

Terrible customer service! Been trying to get a hold of an agent for three days with no answer, each time I call they put me on hold and have to wait for over 30 minutes just for them to hang up again! read more

-stood in line 50 minutes to check in leaving Nashville. -plane left one hour late since they didn't get everyone checked in on time. -returning from Cancun another 50 minute line. --you could skip the line in Cancun if you paid their "Men in Black" Private Security to go thru the handicap line. -seats were not together. Even families split up. Every seat on the plain had an up charge. You were not asigned together if you didn't pay. -plane seats hard and had no tilt. read more

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Worst experience ever!!! Our flight was delayed in Tijuana for 2hours which was headed to Guadalajara. This caused us to miss our connecting flight to Cancun. Once we landed in Guadalajara they told us that there wouldn't be another flight until the next day at 935pm. This bigger issue was that we had to pay $500 dollars for four tixs; wife and two kids. They said they don't compensate for late flights but only offer a discount... We ended up paying $1000 dollars for another flight that same day. Worst airline I have ever dealt with. I have tried to request some type of refund but no response from the company. I would be fine with some type of refund or response but they have total disregard towards customer service and maintaining a good reputation. read more

What an awful, putrid, loser of an airline. Our flight to Cancun was supposed to leave at 11 AM and we waited for two hours before we finally got an answer on why we were delayed. All Viva Aerobus flights for today were grounded because the airline broke some aviation rules and were not allowed to fly until 4 PM this afternoon. What is that? I have never heard of that. Nobody will tell us what rule was broken and my wife and I are now going to miss the wedding we were suppose to attend. The customer service was awful and everyone was rude. We tried to book another flight with another airline but The Aerobus people told us it would take 2 hours for them to receive our luggage maybe. Maybe? You have all flights grounded and you won't give us our luggage for two hours? I am going to complain to the highest authority possible of your awful company when I get back. We missed a dear friends wedding because your awful employees and awful airline can't avoid getting fined for breaking rules. I will be reimbursed for my trip and if any of my luggage is missing like the other patrons are complaining about in here I will take further action. I hope you go out of business. read more

Worst Airline you could possibly take! This past December I took my parents to the Tijuana Airport so they could go to Morelia for Christmas and they ended up changing their flight not by hours but by 4 fucking days making my parents miss the holidays with their family over there! Now yet again they fucking changed our flight departure but by like 8 hours!Never again I'm i taking this shitty ass airline!Would not recommend! read more

Excellent service! Was a little scared at 1st because it's not a known airline, but they were amazing and I will use again.. Used them for my Grandmothers funeral coming back from Mexico. I had no issues and traveling was a breeze.. read more

Do not use this airline at all cost. Their costumer sercice is the worse ever and I've flown many many times in Mexico. I'm on one of their planes right now hoping that it doesn't fall from the sky because their service is so bad and they try to rip you off. I can only imagine how bad their maintenance of thr airplanes must be. I had to throw away a box of legos because they wanted to change me extra because it didn't fit intor their measuring cage. It was very light however. The seat that I paid extra for was changed froma window to a aisle seat. read more

What a bad airline .And with a name like " viva aerobus " i should have known better!! Their 2 flights scheduled today are both very very delayed ! 10 mns From departure , the gate was still not announced on the board . I had to go to Information to hear" probably delayed " 2 hours later still waiting . A huge crowd standing now 29 mns passed the delayed time. Asked the counter airline clerk if she had any idea what time we would be leaving ! She ignored me lol I'll never use that airline again ! read more

Well.. I decided to give a new airline a chance.. you know a smaller airline.. well not a good Idea.. I have been traveling for many years and many times with my daughter of 2 years.. other airlines of course, and none of them had ever charge me a charge for a stroller.. I mean they said.. oh If you document it you won't pay, but if you take it all the way to the airplain I'll pay 26 dollars.. um what? Never again... I've travel about 8 times and no other airline did that.. i mean really? I would of left my stroller cause it's one of those 19 dollar ones but she is too heavy for me to carry when we get there.. so I paid cash and to top it all off they had no change so I had to wait like 10 min for them to get change. read more

Just don't. Pick literally any other airline. That's all I have the energy to type after a flight with them.

This is the worst airline I have ever dealt with. 7 hour delay. Have VIP tickets. Can't get anyone on the phone. No one at the counters helps. They just don't care. @viva airlines read more

***WARNING*** It is dangerous traveling with ¨vivaaerobus¨, I paid for everything: VIP, extra luggage, etc, even insurance, doesn't work, they still ask you for more $$ and the insurance it´s wasted and long-suffering. *** ADVERTENCIA *** Es peligroso viajar con "vivaaerobus", pagué por todo: VIP, equipaje extra, etc., incluso seguro, no sirve, todavía te piden más $$ y el seguro es super basico y es un lata para que te pelen. https://www.tripadvisor.com/ShowUserReviews-g1-d10533096-r587216040-Viva_Aerobus-World.html# read more

I wish I could say the things I really want to say, this is the worst service in the world, they do whatever they want, they are rude, they just still your money. Authorities should really do something to regulate this airline, it is unbelievable that they get away with the s....t they do to people. read more