DO NOT CHOOSE THIS COMPANY. I purchased for thousands in security equipment and moved out of state with it and I just learned that they have been lying to me for the past 4 MONTHS!! I was always "ESCALATED" (do not let them, because they never reach back- I was "escalated" 7 times and never heard back) and they even scheduled an appointment that was magically cancelled without notice and I had to push back my trip home to go see my dying father FOR NO REASON! And today, they had the audacity to suggest I SELL MY EQUIPMENT ON EBAY because there is nothing they can do! I also had an overdue balance that they made me pay fully promising that I would get an appointment quick after, but again I was LIED to. They already knew there was nothing FOR THE NEXT YEAR!! I don't mess around with my security, neither should you. read more

Poor Business practices. You are an alarm company that cannot guarantee its services or its equipment. You and your sales salespeople practice unethical means to get contracts signed and never follow up as they said they would. You can never get customer support long wait times and if you do it is over sea's when you request to speak with someone in the US it doesn't happen though Vivint is based out of Utah. Have complaints especially when it deals with my safety. You are an alarm service you cannot reach when the equipment is not working or any other reason very reassuring to me. You buy an alarm to know your house and family are safe, well think again. Not with the Vivant alarm system or its support team working. I have spent over six hours on the phone not getting anything done. No one could answer a question to get me to help most of my conversation was with the Philippines, yet a Utah-based company how American. The owners are Todd Pedersen · Keith Nellesen shame on you who send out your manipulating salesman with fraudulent claims. There is no way to reach corporate headquarters it 7 hours on the phone you can even reach anyone to cancel the service. I guarantee you social media will be my next as well as the Attorney General's Office of Sean D Reyes. Shame on all of you I will keep finding other means too communicate the un Proffecitional practices of your company read more

Vivint is a horrible system! Huge delays with the cameras. They always go offline! By the time it alerts me someone is at my door, the person is gone! I think this system is unreliable, go with another system! Customer service is horrible and it takes a long time to get a hold of someone! System is also very expensive! I've called so many times for cameras going offline and sensors not working. They constantly have issues and find a way to charge you and to purchase their newer products. Their equipment doesn't work properly and then they will charge you to have a technician come out to your property to check their own faulty equipment. As you can see from almost every single one of their reviews on Yelp, STAY AWAY FROM THIS SYSTEM AND COMPANY!!!! You should feel safe when you have a monitoring system, but you will always have an issue. Send your money elsewhere and sign up for a reliable system and an honest company!!! read more

SCAM!!! Do not use this company. It started out great. I reached out to the company on behalf of my mom because a neighbor of mine spoke highly of them. They let me know there were deals going on with 6 months free monitoring and we got the whole package set up. I was told we needed to run a soft credit check in order to moved forward so I did. I received the quote and proceeded with docusign. We set up an appointment for installation just a week later which I was stoked about. Come the morning of the installation....just 15 mins before our appointment time I received a call from the technician that he did not have the cameras for installation. I was very frustrated because my sister needed to be there to assist my mom and had taken off work. But, I called back to reschedule. I spoke with Nate (the manager I had worked with from the beginning) and he gave me a discount and we rescheduled for the following week. Come next installation date....1 hour and 15 mins into the window time I get a call that the technician is "out sick" and that we need to reschedule. I was obviously very upset. My sister has now taken 2 days off work and another no show. I asked the woman who had called me to please transfer me to her superior. I needed to know what was going on. She brushes it off and asks if she can ask why I need to speak with her manager. I told her because I am furious about 2 cancellations. She asks me to hold and then HANGS UP! No call back. I call the customer service line and speak with Mary who is a case manager. She tells me how unacceptable this is and how this never happens. She gives me an additional $400 off the system and tells me she is setting me up with a "pro" which is a technician who has done installation for 5 years or more. She claims she will make sure the installation happens no matter what. Well, guess what? The installation was supposed to happen today. We start to get to the end of our window time (8-12pm) so I decide to text at 11:00am to see what is going on. They proceed to tell me at 11:35am that their technician called and quit today without notice. I am sorry, what?? Then Nate who I had been in contact with texts me that he is looking into it but he "appreciates the hell out of my patience." Who speaks to a customer and uses profanity? I am not one to say that I do not use profanity but I would never with a customer. At this point, I am convinced it is a scam and I am going to be reporting this company. And if I had come here first and read reviews, I would have seen the HUNDREDS of other 1 star reviews all stating similar situations. So please, DO NOT USE THIS COMPANY!!!! SCAM, SCAM, SCAM! read more

Vivint - I would never use "hell" when speaking to a customer. - Security Systems Near Me

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That is very bad company with full of lies. Started 5 years ago when signed up the contract I was already regrated. Spent months to get the installation fee back. The equitements were subquality and caused a couple of times of false alarms, lost camera connections many times. Now the contract comes to end. I feel headache to deal with them like 5 years ago. I sent them the cancellation request two months ahead the end of my contract. One month later I chat online and had response that they would close my account a day before the contract. Later I saw my account still got charged $50, I called the number to ask them to close my account. The guy said they would do it in a few days with a confirmation email. Now a week later, nothing happens. So hate to deal with such people they are not care and show no appreciation to customer who fulfilled a 5-year service. Never recommend Vivint to any one. read more

Horrible. Don't do it! Worse than bad drugs! Your contract will automatically renew. Took me an hour and 4 "Loyalty Technicians" to find out how to get out of this GANG! Seriously! I want to tell everyone: Get an app based security system. Every alarm company is run by for profit crooks who employ ex burglars (I have nothing wrong with rehabilitating ex cons), but they know the inside and outs of your home. Constant problems with equipment that sent my alert dog into panics. We had to evacuate the home just to calm her. Constant problems. Always told how to resolve the problems myself, but had to pay for a tech to respond in person. I can't climb a ladder to change batteries! They suck. ALL alarm companies suck. Get a phone app alarm system! Much better! read more

Terrible to business a rip off , impossible to help through customer service I was overcharged by 1200 and cannot get this corrected. Stay away read more

I am extremely frustrated with this company. I upgraded a month ago and have had problems ever since. They have come to my house three separate times to resolve the "off line problem" with the system only to have the same problem reoccur. They cancelled my appointment yesterday after I waited for four hours for them to arrive, then rescheduled it for Saturday even though I told them i was not available. I was on the phone with them for 3 hours today ( at one point the advisor just hung up on me because I was complaining) so I could rescheduled my appointment. After 3 hours of waiting, i was disconnected and so far no one has called me back. Please please, please find another security company!!!!! They are wonderful until they have suckered you to purchasing their expensive merchandise, then it is impossible for you to receive the help when the system malfunctions. read more

Would not recommend. This company is the worst. Customer service is horrible. They will screw you by "financing" the equipment. You're not able to cancel the service unless the equipment is paid for. You have 3 days to cancel service. I have spent several days and several hours each day to try to get a camera fixed. Now I'm unable to cancel because my equipment isn't paid for. Won't be able to have a tech come look at it for over a week. Worst decision ever. Save yourself money and time and don't go here. Sales people lie to you to get you to buy vivint. what they don't explain is you can't cancel because you're on hold for hours trying to get in to the right department. read more

Do not contract with Vivint! I have been a customer for the past 3 years, they reported false alarms on their end as a result I have been charged over $200 from the city. When I called to obtain information no one at Vivint could help. I was transferred from one department and to many more other departments but no one could help me. Do not bother with this company they hardly know their own names. read more

Worst experience ever this company does not care about anyone or anything. Expensive and doesn't work half the time. They where at my house for 12 hours and wires everywhere. I've been stuck with them for 2 years now and just moved. The best thing I could have ever done is paid there 1400 dollar cancelation fee and bought a Ring system. Have had to call 11 different time's and not been helped. It is an hour at least anytime you need to call them Mark Webb City MO read more

I wish I can give the zero point. This company is a fraudulent company. I never got the service and they are charging me $2000 for a service that I don't have. They never responded or helped, they just go around the bushes. Do ever make business with this company. read more

I would give a negative value review if possible. Vivints customer service is terrible and their security systems are sub-par. They lure their customers into extended contracts and refuse to work with the customer when extenuating circumstances arrive. They will milk you for every penny they can and provide you an inferior service. And that's after they keep you on the phone for an hour. I will be cancelling my service as soon as possible and encourage anyone else to do the same. will never use vivint again. read more

Nothing but a bunch of crooks. Trying to cancel their service and they keep giving me the run around. spoke to 3 different people and every one had a different story.smh read more

Scammy artists at their finest! Run away from this company and don't look back! prices are not made clear, contract terms are not made clear. And when you do try to cancel, after having met a VERY lengthy contract term, they won't cancel and keep charging fees. read more

This company is as scam. I was contacted due to my name being given as a referral, I never even scheduled an appointment and they ran my credit without my permission. Then the first time they attempted to contact me was at 10:50 pm.. how unprofessional?? Manny (the rep) is a scam artist. This company is a joke. I called to file a complaint about them running my credit without my permission and the hold time is over two hours long. There are plenty other home security companies out there. Run!!! read more

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Vivint home security has terrible customer service! They quote you one price and do not honor the price that was quoted even when it's in writing. They wait until your 3 days are up to make it hard for you to cancel their service. I have been trying to get the price I was quoted for 4 months and now they are telling me that there is nothing they can do. After asking about canceling my service since they aren't honoring their part of the contract they are saying I will have to pay for the equipment in full. This is totally unacceptable! Also, I've been asking for an updated contract and they have yet to send it to me. I will NEVER recommend them to anyone! read more

Do not use Vivint for your home security. I had it installed 5 years ago. The cost is incredibly high and the customer service is awful. I called 5 months ago to cancel the service and after 45 mins of them trying to down sell me, and not giving me a confirmation of cancellation or telling me anything about what other steps I need to take, I said no thank you, please just cancel. Fast forward I'm still being charged and now they tell me I have an unpaid balance for the last two months, yes more than 3 months after I asked to cancel. After another 55 min hold, find out I have to email a special email (no were on their website) to cancel and it won't be effective for another 30 days. Biggest waste of time and money. Avoid subscription security services. read more

They are the GREATEST SCAMMERS. RUN AND RUN FAST IF YOU SEE VIVINT ANYWHERE. This is by far the worst service in the world. Their agents and reps are so spurious that you won't even know when they inveigle you into doing something you did not wish to do. On an unfortunate day referred by a crappy friend to sign up for Vivint, I and my husband called them and then started the worst nightmare of our life. The rep Brandon Chin 128879, native of Alameda and 'supposed user' of Vivint, showed up at our newly bought home, started drilling holes all over the place, and making a mess. We relented assuming this is normal and needs to be done even though it hurt us to see the holes drilled in our newly bought home. He then went on to create our accounts online with Vivint. We mentioned we would like to PAY UPFRONT $3000 for the equipment and NOT RUN A CREDIT. We spoke in clear and understandable English without a tinge of an accent whatsoever. Brandon said okay AND STILL RAN THE CREDIT ON MY HUSBAND'S NAME. Brandon left putting us in the worst quagmire of our lives. We called Vivint customer care dozens of times, but to no avail. We asked the Vivint Phone customer agent to CANCEL TO LOAN ON MY HUSBAND'S CREDIT. They went ahead and CANCELLED THE SERVICE. Is it so difficult to understand the difference in the cancellation of LOAN AND SERVICE? So we have a credit inquiry of $3000 on our account for a service we no longer use. Beware of these people. In the year 2020, they still do DOOR TO DOOR SELLING, who does that in the digital age? They will run your credit without your approval. Their customer service is bad is an understatement of our lifetime. They simply do not care. They are the GREATEST SCAMMERS. read more

The absolute worst company I've ever dealt with. They are the saddest bunch of lying, incompetent people. Complete waste of a company. Zero customer service. I tried to cancel, paid my dues, submitted the cancellation letter, and they're still charging me. They have no history of any of my calls. Called and spoke with these insects 10+ times. Waste. Service has been disconnected for years, you think they'd reach out to see what's wrong??? Nope. Just keep stealing my money. read more

there's no way out once you sign the contract!!! you will be presented with no helpful options. the equipment & service is always glitching and not working properly. iam separating from my partner & now i'm forced to still pay off the equipment and the vivint service that i wont even use!!! so damn regretful i chose this company. find a better company that will take care of their customers!! read more

Police Burglary Inspector for 35 years. Thought I did my homework on Vivint. Bad news. Nothing but trouble since June. They didn't have a camera on 1st visit. Tech came back following week. Wife was home. He mounts the camera outside and runs a wire straight up the middle of an interior wall. I make a complaint. Twice they gave me a date they were going to respond and twice they called fifteen minutes before saying tech was sick. If you call they outsource and you won't get an English speaking person. Their billing is ridiculous. You have to make a separate payment to them and then another to some bank for the equipment. Try setting up auto pay. Again, no English speakers and the bank refers you back to Vivint. Do yourself a big favor and go with a different alarm company read more

I have had Vivint for two years and cannot say that I would recommend this system to anyone. Not even an enemy if I had one. My camera is not always available when I need to see if anyone is on my property. That is because the green circle NEVER stops spinning. Also, my system was down for a whole day which was frightening. The rewind function does not always work and I am seriously thinking about switching over to one of Vivint's competitors. The only thing that works well consistently is a customer representative will call you if your alarm goes off and you have not turned it off in 30 seconds. Do your research before investing in this security system. read more

I would give it zero reviews if I could their equipment is crap and tech support is even worse I been stuck with them now for 3 years because I financed their crap equipment and still have to pay it off before I can cancel service with them I have door sensors that have failed a dvr that won't record which their over seas tech support who reads off a computer makes you do the troubleshooting labor which I have already done in the past and then the above item's failed again and the refuse to send out a technician until I go thru the troubleshooting shooting again so if a sales person shows up at your door don't answer it also they sell solar panels can you trust them to get that right read more

I wish I could give them 0 stars! What a dishonest, corrupted, scam! They showed up at my father's door step at night ( he is disabled, older and has a caregiver who leaves at 5). They told my dad that city of Sacramento mandates that EVERYBODY has their security system installed. He believed them (!) having his judgement impaired. 2 technicians proceeded to install sensors on every door, disable front door camera, door bell and installing a "panel" that dad was to enter code to arm the system. In a meanwhile they charged $750 from his credit card, made him sign paperwork (which they took with them) and left. The name of the technician was Coal Anderson. It took me 3 hours on the phone to make them cancel the account (Their loyalty dept said it will take 30 days to close the account). They made it as difficult as possible, kept me on hold for 50 minutes straight twice. They are supposed to show up tomorrow to remove their "equipment", only after I threatened to call the police. Dishonest, corrupted business practice. Bottom feeders who specialize in scamming older, disabled, scared people. Please share this with anybody who could be a potential next victim. These people need to be prosecuted! read more

This is the biggest scam ever. The kid that sold us this system was very convincing and knowledgeable about the system. However, once it was sold, that was the last we heard from anybody from the company. We have had minimal help despite multiple problems with the system. Our biggest problem was when we sold our house and wanted to get rid of the system or pass it along. We were told that, unbeknownst to us previously, that we had a loan for the equipment that they told us we were getting for free. We will be paying approximately $1500 just to get rid of the system and move into a house that has its own security system equipment. Don't ever get involved with this company. read more

Its been over 1 year and my video play back has been very grainy if i can load it at all. I have problems every single day. I call tech support constantly which turns out to be 1 hour or more every single time and their resolve is always the same..they say reboot. But i do reboot regularly and that is not helpful. They are not helpful. It is a complete rip off and no way to get out. Because of the way the account was set up with loan payments. so very disappointed especially when i camecto them and they knowing full well i had same problem with ADT. ..VIVINT IS WORSE!!! read more

Vivint has the worst customer service *system* I have ever dealt with. The agents have all been nice and willing to help (though definitely lacking in training at times), but it seems that management has been totally incompetent in the way they've structured and managed things. Anytime you need to call for technical, etc. help, expect to be on hold for over an hour - passed around from department to department. I've been given incorrect information many times and faced buggy equipment and software. For example, their website would bring up error messages whenever I wanted to view the contract. Even over the phone, I couldn't even get them to send me a copy of my contract. The user experience is terrible. I'm glad to have washed my hands of them for good. Stay away from Vivint. read more

VERY UNSAFE FOR FAMILIES - Customer service for Vivant is truly horrible, our system doesn't work correctly and techs don't show up for appointments and when they do they don't have authorization to make repairs. Protect your family by using another system. read more

If I could give a lower rating for customer service I would; I had the service in Tampa and when I moved to my own home in IL, a much larger home - I figured the devil you know. I left my purchased equipment for the new tenants of my rental home (as I had spoken highly of their responsiveness to alerts) and was told the agents would just replace the 3 items I had purchased in my new home as I was adding many more to my 6,000 ft home - big surprise after they cancelled my appointment at the last minute twice; when they finally arrived told me I had forfeited all my prior purchases and would need to begin anew. After being spoken to like a lobotomized 10 year old, I finally just gave in (who wants to be left bare in a large house) after almost 8 hours I was still without a complete package. Lessons learned: no good deed goes un-punished; get it all in writing; and trust no one - not even a security service. Shame on you Vivant; and word of mouth is everything - I work for the biggest employer in town. read more

For a company that so earnestly sought out my credit card information and SSN to get me enlisted with their product, the three weeks of silence that followed and their inability to find a technician to install our system certainly told the full story of what they were truly interested in. After having to call them to get an update, I was told "They didn't know when someone would be available to install nor did they have someone further up the ladder to better address my questions". Read the other reviews, stay away! read more

They are very aggressive and refuse to let go!! I did an inquiry and was told I had to pay an installation fee to schedule a consultation, but it's refundable if I don't sign up. After I got the email with the price, I knew I didn't want it. I called to cancel, and they kept saying they could get the price down. It wasn't enough, so I sent an email to cancel. I got text messages, back-to-back calls and another appointment setup that I did not request. Both managers texting me didn't want to stop and never had permission to text me. Why would they contact me if I said cancel? It's nothing more to talk about. I'm still waiting on my refund. I will dispute it if I have to read more

If I could give a "Zero" rating I would. After download a Papa Murphy's App from the Apple App Store, I immediately started receiving unsolicited "appointments" in my calendar. The usual method of removing these "accounts" from my phone's settings/calendar did not work. I looked up the company's name and found vivent.home Smart Home Security and Alarms System. I called the tel # listed and spoke with the 1st person who asked for my phone #, full name, physical address and email address, I refused and she disconnected the call. I called again and spoke with a different person and demanded to speak to a supervisor. He transferred me to a woman who said she couldn't do anything for me that it must be an issue with my phone. While speaking to her, amazingly, ALL the unsolicited "appointments" in my calendar went away for the month of March and April. I gave this information to the lady to which she had no reply. I asked her how can a company believe that advertising its services in this fashion hope to attract customers. I would NEVER do business with Vivint Smart Home. Note: These "appointments" would appear for the entire month and each day, an additional "appointment would appear. Today, I had more than 7 "appointments" directing me to "agree, reject, or cancel". VIVINT SMART HOME: This is not a good marketing strategy to promote your services! read more

Had a false alarm. I declined a dispatcher but they ended up sending one. I ended up getting a $317 invoice from the police which Vivinet refused to pay even though i clearly said NO Dispatcher. read more

Unfortunately, I must write a terrible review of Vivint. Although I had been a customer at my prior residence for 10 years, when I went to Vivint to get a security system in my newly purchased home, Vivint utterly failed to set appointments and keep its commitments. It set two appointment windows where the technician missed the window by 3.5 hours. On the third try, the technician did not show up at all. Their only solution to try to schedule a 4th appointment a week later. After 3 weeks I gave up. Vivint is simply not reliable and the scheduling department lost my long term account. I lost trust in everything that was promised by you. I am now going with another company. Ann Liroff read more

I was approached by a Vivint Security person at my home and I purchased a system under the pretense that a technician would install. The equipment sat on my floor for 2 weeks and no technician was scheduled. Then I was promised a outside camera for my garage and that never came. So I sent equipment back for refund. Six months later and I am on the phone with them going through the same process since Octover 2020!!!! Very frustrating that's $362, gone for six months. Be careful!!! read more

The vivint sales and install process was easy. I had issues with the system from day one - the system wouldn't pick up the fire/carbon detector the 2nd day I had the system. I replaced batteries and reset, still didn't work. Service came out and took care of the issue - they were easy to work with I will say. Then had issues with the front door lock - within just a few months of having - replaced the batteries and it worked ok. The cameras are not good. They pick up shadows and alert you when there's nothing there. It also picks up tiny bugs flying at night and alerts. I've had other cameras and they were much better than these. The cancelation process is a nightmare - I canceled 5/23/2023 and they tell you it takes 30 days to cancel (so you're charged beyond when you want to cancel) ... then as of 7/11 (today) it still was not canceled and they charged me yet again. I called again for the 3rd time and they say it's finally canceled and I will receive a refund (same answer I got last month), but the refund will be a gift card, not a refund to my credit card that was charged. I would highly recommend NOT using Vivint for your security needs based on many different issues. read more

I would not buy their product they did not stand behind their product. the door lock failed after two years they would could not fix over the phone. when I asked for a new product or a service technician, said there would be an additional charge. They don't live up to the promises read more

Dealing with Vivint has become our worst nightmare. After having alarm panel issues with their cameras disconnecting we had to change the hardware out. While the field guys were at our house doing the install they damaged some property of ours and didn't tell us they had done so. We noticed the broken/glass on the floor after they had left. No one at the Vivint Customer Care Center has resolved our damage claim. They have issued a claim number CA-56270693. Still no payment nor calls returned... This is a very bad company to business with!! Really thinking of going to ADT or some other company for security needs. I would rate them a 0! cortholbrook9@gmail.com read more

Do not use Vivint! I had been a customer for 7 years when I decided it was overpriced. I went to cancel my account and they reduced my rate from $68 a month to $31. To get the lower rate I had to sign a two-year agreement. I mentioned that we may be moving and the Vivint representative said it wouldn't be a problem if the service was not transferable to where I was moving I would be let out of my contract. Well, one year later we sold our house and I can't transfer the service. They charged me over $300 to get out of it. I am appalled that they had been charging me over $30 extra for all that time, lied, and still made me pay to get out of my contract. I will never use them again! read more