Came quickly to check out a problem with my washer. The technician was friendly and went straight…read moreto work. Within a few minutes he was able to diagnose the issue and gave me recommendation on what I should do. I didn't feel he tried to oversell me and I thought he was really reasonable and honest in his advice. Although I didn't need them to return, I would use this company again in the future for appliance repair.

I am beyond frustrated with the service--or lack thereof--provided by this company. My dishwasher…read morehas been out of commission for 2.5 weeks, and after multiple visits and hundreds of dollars, it is still not working. The entire experience was a disaster from the start. The technician failed to show up on time for the initial appointment. When he finally arrived and performed the "repair," he actually managed to break the drain line. This required a follow-up visit, which only added to the downtime and my growing frustration. To make matters worse, after paying $275 for what I thought was a completed fix, I realized the unit still wasn't functioning. When I reached out to the company to resolve this, I was told it would cost an **additional $275** on top of what I had already paid. When I questioned this, the administration was incredibly unprofessional. The admin became rude and dismissive, claiming they were giving me a "40% discount"--which felt like a slap in the face given the machine was never fixed to begin with. They even had the audacity to tell me it was "my fault" for not checking the technician's work more thoroughly while he was there. It is not the customer's job to perform quality control on a professional repair. Now, I am back at square one, out $275, and having to figure out a new issue caused by their incompetence. I strongly advise staying away from this company. Save your money and your sanity; go with someone who is punctual, skilled, and actually values their customers. **Will not recommend.** Update. Now 4/19 the dishwasher is completely stuck in heavy cycle and not starting at all. You can say all you want about your "professional repair", but at this point it's easier to get a new dishwasher than keep paying for every part to be replaced at extra cost. The technician had to comeback several times over 2.5 weeks and it's still broken. I reached out to your technician initially to request additional repair but asked for another person since the first guy who fixed my fridge awhile back did a great job. I started receiving messages from another person who never introduced himself and was extremely unprofessional, texting me rude messages and at this point I don't feel safe using you at all.

The service itself was good and my dryer is back to normal now. The only issue was that they showed…read moreup at an unscheduled time without letting me know about the delay, which meant I had to clear my plans for the rest of the day. If not for the communication mix-up, it would have been five stars

Didn't wind up getting the repairs, but the service was great. Will definitely keep them in mind…read morefor future incidents.

It was a pleasure working with Michael. He installed my Samsung dishwasher at a fair price…read more Will definitely recommend him.

I reached out through Yelp to receive quotes for a repair to an appliance in my home. I received…read moreseveral quotes from different providers. Reputable Repair provided me with what appeared to be a fair quote, and I messaged back and forth with the repair technician, and we agreed on a date and time for an appointment the next day. About 2 hours before our scheduled time, I was informed by them that the technician would not be able to make it to our appointment. Less than 1 minute later, I replied back asking when we could reschedule. I sent a follow up message a few hours later, and as of now, more than 24 hours later, I have been ghosted by this company. I have only 2 days per week to get things around my home completed because of my work schedule, and now will not be able to get this item repaired until next week. I understand that things suddenly can come up, but in my opinion, when you go out of your way to earn someone's business by responding to a quote request, schedule an appointment, and then bail on that appointment and MOST IMPORTANTLY fail to follow up in a reasonably timely manner, indicating whether you intend to take on the job, this is missing the mark with your service. It only takes a few seconds or a minute to reply to a customer. I still have a problem that needs to be solved, and now have lost a week of time because of poor communication from this company. Follow Up: The technician did follow up with me several minutes after leaving this review, and offer to come out tonight. Michael seems like a nice gentleman, and indicated that he had an emergency. I will give him the benefit of the doubt. We will be taking our business elsewhere, however, and wish this company the best. I have adjusted my review from 1-star to 2-stars. Communication in this instance could have been much better.

Priority Appliances is fantastic. I'm not sure why I didn't write a review much sooner, as I've…read moreused them exclusively for many years, many times. It starts with great customer service. Their team will help schedule your service call using text and phone automation. I love how easy it is to schedule. Once they are onsite, their techs are experienced, friendly, and really do care to solve the problem before them. What makes Priority even better is if they can't repair it, they'll give you a (best deal type) estimate to replace your unit. Then they'll coordinate all of that. They truly are amazing and everyone just seems to "get it" when it comes to taking care of customers. Thanks Priority!

We just wanted to say Thank you to Priority Appliances for sending out Jerry as our technician. He…read morewas awesome ! So kind , professional and cleaned up any mess that was left behind . He replaced our dishwasher washer today and installed in less than an hour . We are renting this home and new to Nevada so we had to get approval for a new dishwasher . Jerry came out a few days ago to service it and told us it was not repairable ! We were glad because the old dishwasher was awful from the prior tenants. Thankfully the owners approved a new one and it looks beautiful and works like a charm . This company was great with their communication from start to finish . Via phone and text messages . If I could give "10" stars I would . Thank you

He fixed my nonworking dryer very quickly. Price was reasonable and he showed up on timeread more

Came out very fast and got the job done quickly. Would definitely recommend. Washer runs perfectlyread more

Andre was very professional and we were extremely happy with the result. We would recommend him to…read moreanyone needing his services!

Andre was very thorough and timely. Highly recommend. Andre was able to do AC maintenance and…read morerepair my fridge.

Our 2 year old Samsung dishwasher is giving us issues. Found Roman via Yelp. Very professional,…read morevery thorough, very honest. Though our dishwasher seems to have a software gremlin issue going on and was not fixable, Roman worked diligently to try and determine if the problem was something he could address. Highly recommend and would use again.

Roman was awesome!! Our subzero freezer wasn't working and…read morethe first company we called said we needed a new compressor which cost over $3000!! At that rate, we were debating on buying a new one! Luckily we found Roman!! He is an honest man and knows a lot about all appliances He genuinely wanted to help and fixed our Subzero freezer for a fraction of the cost and he did it quickly and so professional. Thank you so much

Turns out that my dryer wasn't the problem. There was a lot of lint buildup in the tube and inside…read morethe wall going to the roof. I'm glad Max relieved my nerves! Thank you

Would not know, ghosted me over a simple washer repair. Had to use a different company…read more He reached out but never got back to us, quite sure he is amazing, but we did not even get to use his service.