The New Medical Spa - Glen Allen, VA…read more The New Medical Spa, located at 2235 Old Brick Rd, Glen Allen, VA 23060, for deceptive business practices, unauthorized billing, and failure to obtain informed consent. On my initial visit, I presented for a single service only. During check-in, I was instructed to download and use a mobile application. At no time was I clearly informed--verbally or in writing--that I was enrolling in a recurring membership program or authorizing ongoing charges. I did not knowingly consent to any such agreement. The individual assisting at the front desk (identified as the physician's spouse) failed to disclose any material terms, including the existence of a membership, recurring fees, or cancellation requirements. I visited the facility approximately six/eight times and did not return thereafter. Despite my discontinuation of services, the business continued to charge my Health Savings Account (HSA) card, resulting in unauthorized charges exceeding $2,000. These charges were made without my knowledge or express authorization. Additionally, I have serious concerns regarding whether these services were eligible for HSA billing, raising further questions about compliance with applicable financial and healthcare regulations. Upon discovering the charges, I contacted the business to dispute them and request a refund. The business has refused to accept responsibility, failed to provide adequate documentation of any alleged authorization, and declined to issue a refund. Further, during my visits, I experienced what I would characterize as undue pressure to undergo additional procedures that did not appear medically necessary, raising concerns about the business's ethical standards and professional conduct. Based on the above, I believe this business has engaged in: * Deceptive and/or misleading enrollment practices * Failure to obtain informed consent for recurring financial obligations * Unauthorized billing and potential misuse of HSA funds * Unfair and unethical business practices Please be aware and check your accounts.

The facility is clean, cute, and in a great location!…read more I'm going to tell you Teresa is wonderful. I was going through a very hard time and she bent the rules a little to switch a treatment I paid for on the app to something else because I couldn't continue it. She valued me as a person and recommended the IPL treatment for face and neck. I'm 29 and this is the best facial treatment I've ever had. My skin is smooth and the smile lines and forehead are almost gone. Plus I had PDO threads done here and my jawline looks AMAZING.

Loveee this place. I got a full body wax and my waxer was very professional and spoke to me the…read moreentire time and made me feel like we were best friends. Everything is very sanitary and up to code. A lot of people may change their minds because of the price but remember you are paying for professionalism and sanitation being stellar. Don't hesitate you won't regret it. I'm a forever customer

I prepaid for a massage for my fiance for his birthday back in August 2025. $250. Every time he…read morewent to schedule they told him they were booked and call back in a few months. A few months ago they told him they did not have a massage therapist anymore. I called to get my money back, again prepaid for a massage not a gift card, and after many calls a manager finally told me she would refund my card. It's been at least 6 weeks and no refund, no call, they now aren't even picking up the phone. Give me back my money thieves!

I would love to leave a personal review, however, I purchased an Expecting Mom package as a gift…read morefor my daughter. Working with the front desk ladies was a pleasure. My daughter absolutely loved both experiences, the pre-natal massage and hydrating facial. She was so happy with services as well as the ambiance. I live out of state and she asked me "how did you find this place?!"

Wonderful massage therapy services. The reception area has a variety of products for sale and is a…read morepeaceful, clean space to unwind before your massage. The whole facility was very tastefully decorated, and warm and inviting. The restroom was very well appointed with actual little towels rather than paper towels. The massage rooms are peaceful. The tables are warm and the linens soft and clean. They have a variety of massages. The hot stones are wonderful to loosen tight muscles. I have booked with several different massage therapists over the years and have not been disappointed. The whole experience is rejuvenating. This is a great place to book your next massage.

I purchased a laser hair removal package from Sona because a couple of my friends did. I had…read morealways assumed Sona was too expensive for me and only purchased a laser groupon for another spa but had a horrible experience there. I've had a completely different experience at Sona. I called for the free consultation and loved the girl that worked with me to discuss the different packages that she has definitely sold me on being a repeat client at Sona. If you think this is out of your price range, you should definitely go in to talk to them about their payment options and I think you will be very pleasantly surprised. From the very nice receptionist, clean and modern waiting room, and extremely helpful and friendly ladies that have completed my laser appointments, I LOVE this place.

My hair removal touch ups have been complete waste of money after many treatments!…read more I am so frustrated with the lack of results despite being vigilant with appointments all fall, winter, into early spring. $$$$$ down the drain

I visited habit after looking for a spa for a facial as a Valentine's Day treat to myself. I…read morereceived a lot of ads about habit after searching and they were offering a new customer special. I received a custom facial from Lani and it was a great experience. She was super friendly and explained exactly what products she'd use based on my skin from her observation and my concerns. The facial was awesome and I'd love to put it in my routine consistently but it'd be a bit of a splurge for me. Now the space itself was beautiful but could use some improvements for customer experience. First the room I received my facial didn't have a curtain it was open which made it hard to relax and wind down because I could hear people moving throughout the spa and talking. A lot of talking. Not obnoxiously just more than I'd care to hear since I came to relax. Lastly. The music choices could also be a bit more relaxing like calming/soothing instrumentals rather than music with lyrics. Overall I'd visit again but some changes could make this a much better experience.

Enjoyed a custom facial this weekend at Habit, which is super trendy and cute. We had a party of 4…read moreand were all taken to different spots, some in the large open room, and some in more private areas. The facial was good, the products felt great on my skin and left it shining and flawless, and the facial massage was heavenly. In the downside, we were taken back over 10 minutes past our appointment times and the majority of the appointment was spent asking questions and talking. Additionally, the spa does not have a traditional facial with spa robes etc as it is all in the open so that takes away from the spa feel. Overall, the facial was great and I would definitely go back again!

Front desk staff is always friendly and helpful. Marilyn is a great therapist. I'm pretty picky so…read moreI tend to shop around and stick with one person. When my old therapist at this location moved, he recommended Marilyn and I have never looked back.

Alonso is amazing!!!!!! his hands were like the ocean he is amazing…read more Please take a moment to meet Alonso he is worth the time Such a kind person. Will Be back!!!

I was looking for somewhere to get permanent make-up, specifically winged eyeliner. This location…read moredidn't have a yelp presence, but all the reviews on Google were 5*. I was actually suspicious of that, since no 3* or 4*, but it looked the best for my area and I'm so glad I went! They offer traditional tattoos, as well as makeup, different artists, so you have to email the artist to express interest. I got my appointment setup and paid my deposit, and even with a slight hood to my right eye, she was able to do a perfect winged eyeliner. The first appointment just went over pricing, location, and a practice of the size to make sure I was happy with it. I did change it a bit, and she was very accommodating. My second appointment was the tattoo, about 4 hours for the wing and the bottom liner. I definitely recommend checking the air quality index before getting eyeliner tattooed, because I didn't (oops!) and the healing process involves not touching musty like with any tattoo. We also discussed lipstick and while I'm not getting it right now, if I decide to pull the trigger, this is where I'll go!

Super cute place. I had a book club meeting there and it was absolutely perfect for that. I will be…read moreback.

Great place to go with the girls, have tea, and catch up. I sincerely recommend this location, the…read moreambience alone is enough to go. I like sitting on the patio with my dogs.

Very disappointed with the customer service at the Ulta Short Pump location. I bought a product…read morethat didn't work for me, and although it was unopened, they refused to return it because it was just 6 days over their 60-day policy. I understand policies, but there was no effort to help or offer a solution. I expected much better customer service.

Took my daughter to Ulta yesterday on Mothers day to use her $25 gift card and we were told by the…read morecashier that we were unable to use our gift card because she didn't know how to ring in the gift card payment. Not sure why we can't use a valid gift card because of an employees ignorance but it made me not want to go back. She didn't even apologize so now we still have our gift card but we are unable to actually use it. Terrible customer service.

This is my second time getting a massage at serenity spa. I've been out here from California 2X in…read moreone month. Brianna is great! Best in the country!

My wife and I booked a couples spa day about a month and a half ago. This is important on why it…read morewas booked so far in advance. My wife and I were in Short Pump and decided we wanted to schedule our couples spa day so she called the Short Pump location. I was sitting beside her and they were on speaker phone while she scheduled. They kindly asked if "your husband" would be ok with a male massage therapist. This is a no for me and always will be. It's my personal preference and will never change. My wife said no and they told us it would be about a month before they could accommodate us. We showed up on our scheduled date after working extra late the day before because it takes us an hour to drive to this location and we know it would take up our whole day. After sitting in my sauna for 20 minutes I sat there waiting for 10 minutes for my therapist, who, to my surprise was a male. I explained I did not want a male therapist. He was polite and I thought was going to tell me to wait a few minutes while he figured this out. Instead he said "go ahead and get dressed and go to the front". So that's what I did expecting an employee or manager to come figure out what needed to be done. It's also important to know once he told me this I told him to tell my wife because I know she would have gotten up and left. He said to me "Oh, she's probably started her treatment". He did not walk me to the front or talk to me after in any way. The staff sat at the front desk whispering back and forth so much that I felt uncomfortable and decided to wait outside. 2.5 hours later I get a call saying it's time for my facial. I explained what happened and told them it was a terrible experience and they said sorry and I won't be charged. She also said she would have a manager contact me. Guess what, not contact has been made to me directly. However, my wife called and let them know just how bad and unprofessional this experience was. The manager, Kendall, agreed and said this is unacceptable and she was going to contact upper management to see what they could do. After Kendall failed to contact my wife as promised she called her. Now Kendall told my wife I lied, that never happened, there staff did nothing wrong and they could offer me 20% off if I come back in. Let me be clear on how I feel about Scents and Serenity. I would rather chew my own fingers off than step foot into that spa again. I will eat the money I wasted on this place rather than be treated so badly, called a liar and listen to the excuses the staff made to protect their mistakes. It was clear and I heard my wife directly state I wanted a female therapist and they agreed and scheduled a later date. Oh, let me also explain that my wife probably hadn't even started her session and had a female therapist. They easily could have corrected this by switching. We would have been completely fine with that. And time wasn't an issue. We started 10 minutes early to the excuse of "you wouldn't have gotten all your time" is irrelevant. Look, I'm sure people may love that place. Everything is good until it isn't and the way the manager handled this showed my their attitude towards all their clients behind closed doors and money is the only thing that matters to them.