The most unorganized, the most bugs in website and the most disrespectful personal. I'm sorry but they need to re-invent or go out of biz. read more

We travelled on Christmas Eve 2022, which was a notoriously bad day for flights in North America due to the huge winter storm (I will ignore the fact that Volaris didn't fly anywhere near Winter Storm Eliot). Delays happen. This one was special. Wr arrived at TIJ two hours early for what, according to their website, would be an on-time departure. Once we got through security, however, I grew concerned for a few reasons. The terminal was a circus: People camped out against every open wall. Hour long lines to buy a bottle of water. Families holding infants sitting on squalid floors in an underground hallway. Regarding my experience, there was no gate announced or an announcement of a delay, so I just sat with my kids in the one chair I managed to secure waiting for a gate announcement that never came. About twenty minutes before the ETD, I cornered the attendant at a Volaris gate for another flight to get them to confirm my suspicion that the flight was delayed. Normally you can check a departures board - but there was not a single functional board in the terminal. Imagine that. Another three hours passed. After brainstorming with other exasperated travelers, I went to every gate in the terminal. After muscling through crowds and stepping over people sleeping on the floor for a few miles, I randomly found our flight boarding! I ran back to get my wife and kids and ran over some people with the stroller to get over to it. At one point I went past a women with a megaphone announcing gate assignments to a group of around 100 people in Spanish. How can this be the process? Once boarded, we sat for another three hours waiting for them to "load our luggage." During that time, Volaris never updated their website to show the gate, so I think some people just missed the flight! Volaris sent us vouchers for the cost a few days later, but they are basically unusable. First of all, you can only apply one per booking, which would mean I have to book my two year old and four year old separately from me. Normally I could call the airline for a website quirk like this, but their call center is unavailable (I sat in hold for thirty minutes listening to the same five second ad spot over and over until I hung up to protect my sanity). Their WhatsApp bot is comically unresponsive. I had a conversation with it over the course of a day; it took about two hours for it to reply to anything I wrote. I eventually gave up when it turned to Spanish. The vouchers also expire in three months. Volaris is cheap, and when it's smooth, it is doable. Our return flight was normal. Regarding CBX: the tunnel and customs were a breeze. Parking is pretty rough; I would not recommend using it in the high season unless you reserve a spot in advance. read more

This company is a scam,they sold my tickets to someone else even l was there 28 minutes prior to departure,my check in start a 7:49 pm and the departure was a 8:32 pm l was there around 8:07pm and the gate was open and they told us that we were late even on the tickets show they will close the doors 15 prior departure,they are rude no manner and ass%@%,went finally we were able to talk to them around 8:35 pm they told our luggage was on the main bldg,they care less l ask talk to a supervisor and told me she was not available,they told me that l was late and l say to them to check the cameras to see what's really happening,they think they are beyond everybody, they think they are unteachables l will never use this nasty airlines again, they are not cheap at all read more

Have been on the phone for an hour and most of it is spending it on hold. I refuse to fly out due to Covid-19 and have a family members pass from it has seriously played a huge role on flying out and on top of that there's restrictions where I'm from. I don't want to fly out and I've made that clear and asked to speak to a manager and I'm told "I'm the only person here and I can only help you" and since I wouldn't budge she decides to put me on hold for about 40-45 minutes now. And I'm scared to hang up because they aren't good with answering calls. DO NOT PURCHASE TICKETS WITH THEM! ESPECIALLY DURING THIS TIME! UPDATE: After 2hrs of just hearing them say "it's impossible to get a refund" I finally got a full refund on the ticket. Just keep asking to speak a manager and keep telling them that you won't fly out read more

Volaris - Phone call with volaris - Airlines Near Me - San Diego, California

This airline is unreliable. Six months after I had purchased my tickets from CDMX to Mazatlan and back, they changed the outbound flight to a day later and offered no reason for the change and no request. I had to change my Airbnb arrangements in both cities to accommodate the change. It was an inconvenience and worse, it took away one of my precious few vacation days in Mexico City. Later, they tried to get me to change my flight to Mazatlan with poorly worded communications which seemed designed to trick me into agreeing to the flight change. At one point, they sent me a confirmation email that listed me on a totally different flight to a different town. This is the last time I use this airline. read more

The worst service ever in a person and by phone it's impossible to talk directly, always machines to make you waist your time.

Volaris overbooked our flight, creating chaos at the gate, leading to our bag accidentally being left at the gate. When we realized we had "boarded" they refused to let us grab our bag. They told us we could lose the bag (with laptop), or miss our flight. But that if we missed our flight, we could be refunded for it. We opted to forfeit the flight. Contacted Volaris for a refund, they wouldn't do it. In short: we were forced to get a hotel, rebook on flights the next day, all at our own expense, and never given a refund in spite of it being promised. The real sting is that, legally, they could have let us grab our bag the entire time, the staff was just uninformed. Maybe they're fine when the flights are not overbooked, but I wouldn't know--and until you show up for the flight, you won't know either. read more

I purchased a flight ticket online with my bank card. Had a family emergency in Mexico had to be there at a certain day. They automatically cancel. My flight , told me to contact my bank. My bank said that they had already processed the payment and that it was approved. Wanted me to purchase another ticket, The only good thing about this was that I did receive a refund back! After calling three days in a row, But it was the worse experience I ever had , read more

Horrible customer service. When you call all the can tell you they can't make changes or add services because of system error. They charged me 2 times they said they had no record system error all they could say they didn't offer a solution. Tried to add a checked bag they said system error was not allowing them to add it. I needed to add at the airport. Very frustrating. read more

Booked a flight with volaris with just a carry on. When I was reading to board the plane they charged me 40 dlls for my super small purse as well as 3 others in our group! Have never had this happen with any other airline. Just be careful they do anything to charge you extra. read more

Horrible airline and I hate that they are the only airline that flies direct to Guadalajara from Oakland. Customer service sucks. Online, social media, and on the phone. The phone number will only give you a robot. Impossible to be connected to a real human because they hang up on you if the robot can't help you. Reached out on all social media platforms. Once again, robots only. I commented on a picture and someone from the company responded but did not answer my question or give me a phone number to talk to a live agent. The planes themselves are the worst. Seats are uncomfortable, don't pay for the "upgraded seats". They are just as bad as the regular seats. Zero cushion. I'm 5'1" and I'm super close to the seat in front of me. Their prices constantly change, one minute you'll check flights and pricing. Next time you go back and look for the same flights, the price will be complete different. I opted to pay in US dollar and Volaris charged me pesos and had charged me an exchange rate fee. If you think Spirit is bad, you will definitely change your mind about Spirit when you book with Volaris. Also, the agents at the counter are horrible as well. If you have any issues they are no help and they are more than happy to overcharge you for anything and everything. If you can avoid Volaris, BOOK WITH SOMEONE ELSE. You get what you pay for... :) read more

Volaris low air fares ? LOL On top of fare, we paid $350 (one way) for luggage for two people, just about same as a ticket itself. Low air fare my a.., never again flying with this rip off airlines. read more

Save your money and do not fly with Volaris. It is horrible they double charged me for luggage that I had already payed and horrible costumer service. read more

Do not Fly Volaris! I almost missed my flight and the gate attendants were joking about it in Spanish. I understand Spanish. Never again. Second rate air. Makes Ryan air look like luxury read more

This airline is not consumer friendly. They rip you off in every possible way. Do not believe their promotions, if you need to make a change on you flight, they basically sell You a new ticket and you do not have any other option. The staff is friendly (and I think they are embarrassed of the abuses caused by the airline) unfortunately they have to follow Volaris policies and guidelines or the employee has to pay out of their pocket the exception. Be very careful while traveling with this airline. I have to return from my trip early due to an emergency, and they made me buy 2 tickets at almost double the price of the original ticket. read more

Flew them from Tijuana to Puerto Vallarta. Fare started at $99. With all their nickel and dime fees it wound up $250. I'm 6'3"...very uncomfortable seating, zero leg room They come around with over priced drinks and snacks. I was surprised they didn't charge for the bathroom! We checked when leaving. Website said flight on time. Get to airport, flight delayed 3 hours, then 4 hours. Very inconvenient, never got a straight answer why it was delayed. But the best was yet to come! Volaris felt bad because of the 4 hour delay so they generously gave us $15 each! Southwest delayed us 2 hours, gave us $100. If I could have flown another airline, I would have. read more

Here's the bottom line: Volaris is an ultra-budget airline with ULTRA-POOR CUSTOMER SERVICE. This is the second time we have issues and inconveniences when flying Volaris, and this will definitely be the last time we fly this horrible airline. We have noticed that when traveling out of Mexico, this Airline is disorganized, chaotic and demonstrates nightmarishly poor customer service--and they do so in a rude, arrogant, and disrespectful manner. It's as if they try their best to specialize in making sure passengers go through an uncomfortable, stressful and chaotic experience when flying Volaris. Spare yourself the hassle, headache and inconvenience and fly Aeromexico, American or any other airline when flying to or from Mexico. Don't waste your time and money on this pathetic "budget airline." https://www.tripadvisor.com/ShowUserReviews-g1-d8729184-r935935439-Volaris-World.html# read more

First of all this airline has to be probably the worst airline in the history of man kind. The rates are so inconsistent and on top of that the hidden fees are insane. If you want to add a checked bag, good luck because it's going to cost you an eye. First time using the airline and last one for sure. Family members first words were be careful and pay everything online another wise you getting charge 2x the price at the airport. Someone has to make this airline accountable for taking advantage of pleople. This needs to stop now. read more

What business would charge your flight with a price and then when you go to check in want $70.00 more? Oh wait Volaris does! Very rude customer service and that's if you can contact them by phone. This airline is dishonest. Fly at your own risk!! read more

They wanted to charge me $15 usd for doing check in at the counter, only because their app and website were not working properly when checking in a German citizen. They are a joke! Also, the service at the counter was HORRIBLE. The "lady" throw my bag to the floor. I asked the supervisor for an apology and she was not properly trained to request an apology from her team. S I will highly recommend to always avoid flying with Volaris. They should not have a business at all. read more

worst experience with any company. the first bumped me off our flight. now I've been waiting over a month for my refund. They have been giving me the run around just to get my money back. to me it is simple, I paid for a flight and they didn't provide that so my expectation is to get my money back but they aren't even doing that. NEVER FLY WITH THIS HORRIBLE COMPANY read more

Volaris will cancel your flight and refuse to give you a refund. This airline is a fraud. If this happens to you, report it to your bank as fraud and have your bank start the investigation. Volaris cancela los vuelos y se reusa a dar un reembolso. Si esto te pasa reportalo a tu banco como fraude, para que tu banco invetigue. read more

I do not recommend this airline. They claim to be cheap on flight price, but they nick pick you with any reason to overcharge you on your outbound and return flight. Customer service is terrible. You call their customer service number and most of the time no one answers or the call gets dropped. Their app is difficult to understand and maneuver to get any information on it. The seats are too cramped therefore terrible to sit in for a lengthy flight. They only care to get as much money out of you with little to no customer care. read more

Trash trash trash company. Pay extra and go elsewhere. This company doesn't even have a live person to speak to. I had to give 5 stars for review to stick. read more

Volaris - Complaint against google flights and their 3rd party scammers. They will never allow a negative review on Google flights. Pay the extra! - Airlines Near Me - San Diego, California

I been calling to change my fight, we can't make any changes. No one it's working on the airlines and can't speak with anybody! I have been charge 120 from t mobile because I been calling outside to county to speak to representatives Imposible to work with this company read more

Volaris - Trash company - Airlines Near Me - San Diego, California

We had a flight booked from Tijuana to Mazatlan to see the solar eclipse on 4/8. We were flying out two days before (Sunday 4/6). We received an email a couple of days before the flight to inform us that we were moved to a flight two days later - which would have us arriving AFTER the solar eclipse. Our original flight had mysteriously disappeared and they did not have any other flights available. No explanation was given. They did offer a refund, at least. But based on the other reviews I shouldn't hold my breath about getting that back anytime soon. We had to cancel all of our Mazatlan reservations and were out several hundred dollars in the process. And of course, missing the solar eclipse which was hugely disappointing. I will never again book with this airline. read more

the worst airline, they bumped my flight with out my permission and I was flying first class with my family. We get to our later flight and expected for my 3 year old son and 7 year old daughter to fly alone in seats not even near to each other. I had to argue with the flight attendant to seat each adult with a child. I refused to let my kids fly alone. Even after paying first class they still managed to give us terrible service. Please don't fly Volaris airlines and I am not being racist I am, Mexican American my wife is white. Thank god I speak Spanish and I was able to make my point across. I will fly American Airlines moving forward, less non sense and you know they have common sense to seat you with your child even if your flight gets bumped. DO NOT FLY VOLARIS. read more

Overcharged for poor and rude customer service. How can you get this wrong? You only fly to Mexico and the USA. It's not like you're so incredibly busy that you're overlooking stuff yet you are. Your staff is poorly trained in the art of customer service. read more

Primera vez que me ayudan en Volaris, gracias Viridiana y Luis en el aeropuerto de Puebla por su apoyo. Mi papá tenía un apellido mal en su reservación y nos ayudaron a solucionar el problema sin que perdiera su vuelo original y sin cargo adicional. ¡Gracias por tomar en cuenta las necesidades de los pasajeros! read more

TLDR; I will never be flying Volaris again and I urge you to NOT choose this airline for your travel. I was supposed to fly from Mexico City to Oakland - when I got to the airport, Volaris told me that I was randomly selected for a "limitation" which means that the plane can't fly at it's current weight due to weather and 15 people could not board the flight. My husband was not selected for the limitation even though we were on the same reservation (did they expect one of us to travel and leave the other behind?) My options were: wait on standby to see if people don't show up to their flight or move my flight to another day. Please note - I had work the next day that I needed to get back to and me and my husband had food poisoning and they didn't seem to care at all. Another important thing to note: a few days ago, I had received an email from Volaris saying that they are offering flight credit to folks to move their flight to the next day. That basically means that they KNEW they overbooked the flight and were using this dumb "weight limitation" excuse because they didn't want to be upfront about what happened. Assuming there is a "weight limitation" happening due to weather, I asked them if all airlines are facing the same limitation. They said yes. I went to the United counter which had a flight at the same time to the same location and they said there was no limitation in place. AKA Volaris basically lied to my face. The customer service on this airline is probably the worst I have ever experienced. I got passed from agent to agent probably 20 times - no one was staying with us to help us figure out the situation. They would give us the same info, and then abruptly leave - without helping us at all. They would also talk amongst each other, laughing, without at all being empathetic toward our situation. The only option they gave me at the end was a flight the next day with a 3 hour layover in Guadalajara (note - my original flight was direct). Spoiler: I had no choice but to take that option, and the flight leaving Guadalajara the next day was also delayed SMH. Since I couldn't board my flight due to this "limitation", I also asked for my checked bag back. It took them over 1.5 hours to identify WHERE in the airport the bag was. They also took me all around the airport (around a 40 minute walk) including back through security just to take me to the WRONG baggage claim where my bag was nowhere to be found. I did eventually get my bag, but the process was unorganized and extremely frustrating. They paid for our hotel and dinner for the night. The dinner they paid for was up to 200 pesos per person. Water at the hotel was 50 pesos, that is already 1/4 of the budget. I had to order my own food on Uber Eats because their "dinner budget" did not cover a full meal. I'm extremely disappointed in their service. The way they completely IGNORED me at the desk, when I was trying to understand my options and communicate my situation was straight up rude and belittling. The only other compensation they said they could give (I asked for a refund on my flight and cash compensation, they said no) was a voucher for their airline. Why would I EVER fly with them again? I declined the voucher - I would never ever want to go through this again. Another one of the passengers that got booted off our flight was supposed to make her way to Australia (this was the first leg of 3, but the other 2 flights were not Volaris). They rebooked her flight to LAX (excuse me, that's not Oakland in the slightest) and told her to figure out the rest. She paid for a SECOND flight to Australia out of pocket. If you've read this far, I hope this gives you an accurate picture of what you're dealing with if you choose this airline. I don't think I've ever written a review online but I had no choice with Volaris. Please, please avoid it - it is absolutely not worth the hassle. read more

No good service I tried to do my early booking and I couldn't so the toll me they had the right to resale my seat even do I got there 2 hrs before the flight and then the flight was delayed for an one hour but they still display on their screen- on time . Also how were they resale my seat and the plane had at least 5 empty seats. And the seats I was it was dirty. read more

Worst airline ever ! They changed our flight and never communicated with us. we sat at the airport for 7 hrs waiting to fly to Mexico City, Mexico. Don't waste your time trying to call these people because no one will answer. Flight # Y4 995 Your better off paying more with better service and no headaches! read more

Horrible airline , charge for everything. flights are cheap but not convenient Do not recommend! read more

They changed our flight iteniary less than a month from our trip. Not only was our arrival time pushed out TWO days, but we also had a 6 hour lay over in the middle of the night. We purchased a non stop flight five months ago on a specific day because we have jobs to return to. The only other options they had were all ten hours lay overs. So we had to cancel our flight and purchase through another airline less than a month before our trip. That's another couple hundred dollars I had to pay. I called valoris to see if they would offer any sort of compensation... Idk airport voucher, free tour in Cancun or excursion just SOMETHING to make up the difference in what I am now having to pay due to their inconvenience. They couldn't offer anything but a refund which takes 7-10 days to process. I can't believe they don't have anything to offer to make this right. I paid them for a service for which they failed to provide. They changed the iteniary less than a month before our trip so we had to pay for more expensive flights. And they did nothing to try to make it right. DO NOT GIVE THIS AIRLINE YOUR BUSINESS! They are unreliable. read more

Your so called "agent" Cesar Quijada has demonstrated a total lack of professionalism in his interaction with my issue. I find it unbelievable Mr. Quijada would think it appropriate to close my file without any resolution towards my grievances. I urgently need to escalate this issue with management as soon as possible. I was quoted $523.43 total for choosing my seats, a checked bag and the ticket for each person. I am looking at my credit card transactions and I was charged twice one charge was $255.26 and the other charge was $449.96 totaling $705.22 This is a huge $181.79 difference. I please need your help being refunded. I even wrote I am willing to take a voucher to use with Volaris for my upcoming flight to Chiapas. Mr. Quijada did not have the minimum amount of decency to even address my concern nor my proposed solution that sought to meet us both in the middle. In both my messages to Mr. Quijada his response was solely based on saying no and not addressing the facts I provided him. He has continued to demonstrate embarrassing unprofessionalism and I can no longer work with him. Volaris has been my go to airline but after this lack of customer service I feel as though I am simply an insignificant number. This has never been my experience in the past with Volaris. I truly hope management can step in and remedy this urgent matter. read more

We bought three tickets. On the way back, the kiosk system, which we were sent to after having waited in line (why wouldn't she just give us boarding passes?) said that we had not paid for our baggage, when, in fact, we had. They charged us $85 each (times three) to board the plane. We were sure we would get a refund, because we had proof that we had purchased the tickets with carry-on bags included. When we arrived back to the States, we were given the run-around. "We're sorry you don't like paying for services that we provided you, etc., etc." When I made it explicitly clear in very plain language that we were overcharged, after paying for services we received, and supplying proof, they LIED to us. Here is the lie, directly pasted from their email: ".. we have verified in the system that the charge made by the airport staff corresponds to the carry-on baggage that you presented and that was not included in your flight fare.." In fact, there are two lies here; the 2nd is that they verified the first lie in their system. If the system had been honestly checked, it would have borne out that we had purchased return flights with baggage included. Liars and thieves. Provably! read more

Avoid at all cost. Don't let your Mexican vacation be ruined these folks. Fly Mexicana or Aero Mexico or any other airline. We have never had a good experience with Volaris. Delays, bad customer service, flight changes and gate changes at the last minute. It is worth it to pay more to fly to Mexico. Take it from one who travels regularly. read more

If I could give NO stars I would. Horrible airline.. purchased the insurance for my flight (as I always do) and unfortunately I had a death in the family 2 days before take off and couldn't go on my trip to Cabos. Tried to get a refund or ATLEAST a credit- but as I was speaking to Alexander (the rep) I was told I was only able to modify the name of the person that was going to fly. Spent $600 (including the ins) for a trip I never got to go. I also told the rep I would give them documentation (the death certificate) if needed. But he didn't care. I asked to speak to a supervisor and was left on hold for 27 mins only for them to hang up on me. DO NOT EVEN BOTHER PURCHASING THE INS WITH THEM AS THEY DONT CARE AND ITS A WASTE OF MONEY! read more

Volaris is very much an unprofessional and incompetent company who is unwilling to provide support to their customers. I have waiting for a refund due to a cancellation on behalf of volaris for months!!! Volaris cancelled my flight twice w/out notification/advance warning. It is virtually impossible to obtain company's contact information and/or anyone on the phone Would never recommend to ANYONE SEND MY REFUND!! read more

They are not ready to fly internationally. Please avoid this terrible airline. No real professionalism in its staff and not even water is offered during the fly. The seats, are the most uncomfortable seats in a plane. I will not recommend this airline to anybody. It was my first and last time flying with this little Mexican airline called Volaris. Super unpleasant! Eviten volar con Volaris. Los asientos son los más incómodos del mundo y ni agua ofrecen. Los vuelos son los más aburridos y estresantes. Los aviones son viejos y obvio no tiene pantallas no cargadores. No la recomiendo! Ellos no están preparados para volar a nivel internacional. read more