1 star goes only to the counter reps and supervisors, after getting stuck in Puerto Vallarta airport for 13 hours, due to Tijuana fog in closure, we had to stay in the terminal until something became available the following day, they have no plan for situations like this, even the MOD did not know how to handle this challenge, it was unreal, we had to beg for a seat on flights there was like 100 people begging, without a system or plan it was all random picks, some at the end on the line got a flight some waiting for hours did not, very poor management. read more

I would give Volaris a minus 10 stars if I could. They overbooked our flight by 7 persons. My wife was not able to be checked in the day before apparently since she would be carrying an infant in her lap. However, I was able to be checked in. When we checked in at the airport they put my wife and daughter on standby, even though we booked our tickets months in advance. When we arrived at the gate they told us that only one of us could board. While my wife and I were discussing that her and the baby would take my seat, the Volaris staff gave my ticket away to someone else who was also on standby. After very unclear directions of what to do next and waiting for our bags at baggage claim, we went to the Volaris counter to get on the next flight, which we were assured would be no problem. Well, the next available flight wasn't until 3 days later. The Volaris staff offered us credit but I argued that since they gave my seat away they should give us a refund. The Volaris staff agreed and put a note on my account that we should get a refund after I call Customer Service. After purchasing last minute additional 1-way flights thru Viva Aerobus which was more expensive than our original round trip flights combined, I called Volaris Customer Service to get a refund, as promised. However, you guessed it, they did not give me a refund for my seat that they gave away, nor for my wife and daughter's stand-by ticket that they overbooked, nor for the bags we checked. We were not refunded nor did we receive credit for the $541.85 USD that Volaris stole from us, not to mention the additional $862.42 USD we paid Viva Aerobus (who I would recommend) to get us to our destination the same day. Needless to say, we will never fly Volaris again and we do not recommend them. It has also soured our experience flying out of the Tijuana airport. So, we will not be doing that again either. read more

To start, my original flight was schedule at 807. They changed it to 5:00am and barely notified me until 5:10am the day of my flight. Luckily I saw the changes prior to arriving. However, once we arrived to the airport we noticed our flight was delayed. And for 5 hours. Communication amongst this airline and the passengers can be way better! read more

Once you get a secure a flight all Is good however getting a flight with no challenges has been unattainable in the last four purchases.. I'm done with them .. no notifications, charge us after they cancel flights, change our itinerary without notification isn't acceptable for anyone.. this last trip they moved our return flight (4th change) do we were forced to purchase another hotel night... it'd a nightmare read more

My friend Brad B. Inspired me to write this review. I mean, I have limited experience on Volaris, but my most recent flight (Los Cabos to Tijuana) was uneventful, comfortable, and really not very memorable. But that's exactly what I want from a flight, particularly a relatively short one. Just a comfy seat and leave me alone. Everything about Volaris is clear and easy to understand. It's a budget airline, and you have to pay for extras. I opted for the insurance, which I didn't need, I spent the eight bucks and got a nicer seat, and that's pretty much it. The flight was on time, smooth and the boarding and deplaning experience was a breeze. Volaris even has online links to arrange your expedited border crossing and transportation up into San Diego. Very cool. I'm a big fan of Volaris. Now if I was flying to Chiapas, I might think twice. But for short runs around Baja and Sonora, this is a no-brainer. read more

Volaris - Everything is pretty straightforward - Airlines Near Me - Tijuana, BCN

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24 hours later and still NO RESPONSE!! Looks like volaris would rather have someone fly with a CONTAGIOUS infectious DISEASE than give credit or refund the money. Don't fly Volaris, it's always hard to get a hold of someone and the app/ website is a mess. They care more about the money than their customers safety! read more

Volaris - Volaris would rather have me fly with a contagious disease than give credit or refund the money - Airlines Near Me - Tijuana, BCN

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Very bad customer service if you don't accept their conditions they just hang up on you They don't work with you They try to take your money I was trying to change the date of my flight and they was charging me $400 just to change it I said no and they hang up on me I call back and they try to charge me $350 I said no and they hang up on me every single time I call they change the amount and the representative are so rude You will lost your money for sure with this flight company Muy mal trato el personal contratado no tienen nada de profesionalismo no sirven Te cuelgan el teléfono si no aceptas sus condiciones No se como puede existir una compañía así Sin sing una gota de Ética en lo que están asiendo No saben hablar o tratar con sus clientes read more

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If I could rate a half star, i would. Last year going to Cabo, they changed my gate last minute--with the girl at the counter crazy rudely adamant / insisting I go to a wrong gate and not to listen to an overhead announcement made stating the contrary when I asked about it. She literally yelled at me when I questioned why they announced my flight's gate changed. She said, "Listen to me! Go to the gate on your ticket!" I went like a dummy. Of course it was a flight to Mazatlan where the counter girl told me to go. This caused an all out sprint with several suitcases across the airport to make the flight to Cabo at the correct gate as announced previously overhead. This year, I paid for top of the line seats /extra bags like always and with an "unlimited changes" option. I paid for a girl and me. She couldn't go last minute. I understand not being able to adjust/refund/anything for the departing flight, but the return one was to be a week later. The Volaris counter at the TJ airport told me to "call customer service"/they can't fix anything there at the official Volaris desk (Head scratch....). What a racket! They gave me two different numbers to call. Rudest, sneering people of all time/nobody knows how to change anything. When I asked to speak with a manager--twice-- I was put on convenient silent holds for 15 minutes without anybody answering. By the fifth/sixth call attempt, they won. I gave up. My flight down this year was nice with the extra space of an empty seat next to me. Not on the way back... They put some stinky puttz next to me from standby or something on the way home. When I brought up what happened and showed them the boarding pass/ brought up I paid for that seat/least they could do would be to keep it empty, they said they'd "take care of me" and they would get a better number to call at the end if the flight to get a refund for that seat(Again with the "call customer service" bologney/Texas-sized LIE). Of course they rushed me off the plane as soon as we landed and said to keep moving when I turned to talk to the stewardess who swore they'd "take care of me" and to ask about what they promised they were going to do. They take care of robbing people--that's for sure. Flight home was delayed for four hours without explanation I forgot to mention... I have pictures of all of this I'm not going to bother to post (Pictures of crazy call times to them, pics of the "unlimited changes" included tickets, pics of the stinky dude in seat next to me etc.). --- Lastly, when we attempted to land on the way there this year, the pilot slammed the airplane down SO HARD, I thought he popped the tire. Did a touch (Slam) and go back into the air without any explanation announcement for ten minutes. The pilot finally came on the speaker and blamed it on onshore winds. It was not pleasant. I swear I thought for sure he broke the landing gear and it would be a foam on the runway with fire trucks and ambulances second land attempt. The people near me and I were tripping! Never use Volaris unless an emergency. Viva Aerobus I hear is way better is the consensus. I used them once for a one way flight in Mexico and had no issues. I will make sure to only use Viva Aerobus or AeroMex for future flights down there. read more

Volaris - Type of tix bought. - Airlines Near Me - Tijuana, BCN

Two stars because its the first time it happens but really, its more like one. I always travel using Volaris Airlines when going somewhere in Mexico. This past weekend I was on my return flight and to my surprise the plane was filthy. I took my toddler to the restroom once the seatbelt light went off and there was dry urine all over the floor and on the toilet seat. The toilet bowel had poop smeared all over it and it smelled horrible in there. I mentioned the condition of the restroom to the flight attendants outside the door and one answered me shrugging "Im sorry but thats how clean the passengers have maintained it." There's no way that it got like that on the flight I was on, maybe one person beak me to the restroom, if that. That restroom was never cleaned before we entered, maybe not even before the previous flight. Aside from the restrooms, some vents were closed when we boarded and the plane was so stuffy. From my understanding when a plane is cleaned the vents are set to be open for the next flight. There was also trash in the compartment where the pamphlets go. Three days later (how long it takes for a virus to spread in the body), my family got really sick. I've never been on a plane so dirty in my life. I hope Volaris begins to take the sanitation of their planes seriously for the sake of their crew and customers. Shortcuts may make the job faster but in the long run you will be losing a lot of customers due to the inadequate conditions you have passangers flying in. read more

Volaris should change their name to "retrasado". On 12-12-22 my family and I decided to try Volaris. 3 hours (and counting) our flight has been delayed , different information on different screens. The kicker... when you look at the flight info, the majority of the delayed flights are Volaris! These other airlines (aero Mexico and viva) have their flights coming and going. read more

Volaris - Airlines Near Me - Tijuana, BCN

Le doy una estrella por que no puedo poner menos, pues resulta que hoy día en un vuelo de Tijuana -Morelia fui a mostrador a documentar mi equipaje y me informa la persona del mostrador que mi maleta mide 161cm y que se pasa con 3 cm por que la medida máxima es de 158cm, le expliqué que esa maleta la he usado por los últimos 2 años y que es medida standard requerida por la FAA pues me dijo que sus compañeros no estaban haciendo bien su trabajo y nos cobro 800 pesos MN por cada maleta un total de 2,400 pesos MN son una basura y lo peor es que han monopolizado las rutas de manera que solo volaris entra en esos horarios y ya a bordo nos querían quitar nuestros asientos para dárselos a otros pasajeros, cabe mencionar que el año pasado donaron nuestros asientos y nos tocó dormir el 31 de Diciembre en el aeropuerto con mi familia y mi perro así que juzgue Ud. read more

I'm giving Volaris one star because I can't give anything less. Unfortunately, they look for excuses to take advantage of the consumer and unfortunately, I now have heard so many stories of Volaris doing this. My advice: DO NOT FLY VOLARIS We bought tickets to fly to Guadalajara from Tijuana. We would visit friends and family a day in advance in Tijuana and leave the next day from the Tijuana airport instead of driving two hours from Los Ángeles. No brainer right? WRONG! We called the day before because we noticed that the ticket for our 3 year showed his middle name instead of his last name on the reservation. First strike, they said we needed to pay $50 to switch it.... Completely wrong in my eyes but we paid it. Next, the representative told us to not check in right away because if the first name and middle name we're printed, the ticket we just paid an extra $50 for would be voided. So now, we are at well over $2,000. US dollars spent for 5 tickets. We show up 2 hours in advance as stated for national flight, we wait in line one hour due to holiday traffic, once we get to the counter, we are told "too bad (literally zero sympathy) we gave away your ticket because you were supposed to check in within 72 hours!!!! What???? The supervisor comes out and says "We are allowed by law to over-sale tickets. Since you didn't check in in advance (even though we were there on time with paid for "assigned seats" ) we gave away your seats!" Our only option is to travel the next day at midnight with a stop in Hermosillo and wait I don't know how long there! We have two little ones and and elder person traveling with us! No way will we do this specially knowing we bought tickets months in advance, followed all protocols, and were there on time! They will not refund our money now! Volaris does not respect the passenger, is irresponsible for over selling tickets, and do not honor the purchase of tickets that are sold in advance. On top of that, they do not train their employees to treat customers with respect. The very rude people at the counter were: Representative: Sheina Zavala Flores Supervisor: Jose Cristobal Gavito Torres We will never spend our money ever again with this company that is all about the bottom line. Avoid traveling Volaris at all costs! read more

After a few years of planning and saving, we finally booked and incredible vacation to Cancun flying out of Tijuana. We arrived at the airport super excited and ready to board only to be told that "we don't operate on your time! This is Mexican time!" What???? Last time I checked, Los Angeles and TJ are in the same time. And then they changed it and said your flight was already gone! This was at 4:54 am and our flight was at 6:45 am (flight 322). First off, every single Volaris employee had a stick up their ass and treated us like garbage! Why??? We just lost an entire day, hundreds of dollars and we even paid for reserved seats. Why would you sell our seats?? Your website says 24 to 1 hour before departure! See picture! You changed our 4 hour flight for a 8 .5 hour connecting flight leaving later! And yet your employees cannot get their story straight. No tienen vergüenza tratando a su gente así! Your airline is a joke! Your customer service number is even disconnected when we tried to call and speak to someone. I will be reviewing this experience on yelp, twitter, Instagram and any our social media page I can find until I hear from someone! Just an FYI, your lucky You got 1 star since yelp would not allow me to put no stars. Quick update, still at the airport. Given a new ticket. Screen showing incorrect gate for our new late flight # 812 in gate 3. Why does my ticket show gate 5? Yeah, sure you have your shit together. Tried to approach a Volaris employee and wouldn't you know, attitude! Straight up told me, it is my responsibility to find out what gate I have to run to. Quick update, please see this link on what you can do to get reimbursed by airlines who overbook. Let's stop this! https://www.instagram.com/reel/CYPjjYUon0x/?utm_medium=copy_link read more

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Never to fly on volaris. Worst thing is, i had already said this two years ago! No customer appreciation at all. read more

Si pudiera darle negativo 10 le daría negativo 100 . Horrible servicio bueno como dicen obtienes lo que pagas Y por ahorrase unos cuantos dólares recibimos de lo peor. Mi vuelo se retrasó 4 hrs y como siempre les vale queso!! Y el personal no se diga los más déspotas!! Parece que te están haciendo un favor !! Y no se dan cuenta que gracias a la gente que usa su aerolínea tienen trabajo !! read more

Increible como los encargados de Volaris tienen un desmadre para abordar vuelos Ponen filas y filas de pasajeros haciendo cola para subir al avión cuando apenas estan bajando las personas procedentes en e vuelo Increible! Esto nada mas a un burro read more

Volaris - Volaris boarding process in every single airport - Airlines Near Me - Tijuana, BCN

I have ever had the worst day of my life because of your employee. When I was about to board the flight from Puerto Vallarta to Tijuana on Wednesday, November 27th (my birthday) to celebrate my birthday, your employee told me that he couldn't take my bag with only my phone and basic belongings on board (I flew with the same purse from TJ to PV, nobody made a deal as much as her). I put my personal bag in my staff bag and did a final check in, but unfortunately your employee's arrogant attitude towards me continued. I angrily (no threat, no racism, no insulting) told her that I would comment on her (as a passenger right) when I walked to the plane, and she called the police, and I was taken to the police station and subjected to physical and psychological violence (pictured). I was held for 5 hours without any explanation, without any defense, with all my belongings taken away from me, even treated as if I had committed a very serious crime, and then I was sent to jail (never ever been police department all my life even)! Volaris and Mexico is not safe for tourists, stay away from both of them! read more

Bolaris is the worst air flight airlines that I have encountered. I would never recommend it. We stay six hours because our flight was delayed. July 22nd 2023 read more

Arrived at the counter 50 prior to flight. Was informed that baggage check in ended 45 min before the flight. They said it had already closed and we would have to take the next flight which they would be charging $75 per passenger. $150 in total. Totally did not care. Take it or leave it. Never again. read more

Horrible ! They steal From your bag and add bottles Of water for the weight ! Te roban tus maletas read more

Terrible airlines im standing on business they had to make us take a separate flight you just lost aura points bum

I was terrified about Volaris with the 1 1/2 stars, but I had to experienced it myself. It was amazing... 6 flights in less that 6 months for a family of 5 and all of them were amazing, no delays, no drama. It is a budget airline, I saved 70% booking with them. I'm glad I did. I bought tickets online, check-in on line as well. Totally recommended. read more

Volaris - Boarding in Tijuana, B.C. - Airlines Near Me - Tijuana, BCN

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From the get go it was a nightmare. Between the language barrier, lack of service and constant changes to our flights this was an absolute mistake flying with Volaris. read more

Avoid this airline #volaris terrible customer service at check in, Yes the tickets are so cheap but all the extras makes double the price that if you were to book with Aeroméxico. Traveled on November 8th 2020, once I got to my seat I saw a chewed gum on the arm rest in front of me! Do they really clean and sanitize the seats after each flight during this Covid pandemic?? read more

Volaris - Chewed gum! - Airlines Near Me - Tijuana, BCN

I have flown volaris multiple times from Tijuana to Puerto Vallarta. The allowed baggage policies have changed over the years, they have stopped the complimentary food/alcohol. Yet the prices make it very reasonable to fly in/out of TJ. I view Volaris as the Southwest of Mexico...with the newer bag policies...well the Spirit airline of Mexico...or somewhere in between the two. I have encountered wonderful customer service on each and every Volaris flight. I have zero complaints. Get on their mailing list to find out when they have fabulous deals...i'm bummed i didn't purchase any flights during their anniversary sale. The earlier you book...they better deal you get. If you plan to book last minute...you MIGHT get a better deal just flying out of SD ... Tip...pack light..one large checked bag (per family)...and a small personal item per person. You shouldn't have any baggage issues doing this. read more

Yeimi Terrazas was absolutely accommodating! I missed the cut off time to check in luggage, and she patiently transferred me to another flight that I had time to check in my luggage. Her English is perfect, so there wasn't any issues for any miscommunication. Volaris needs more reps like Yeimi!! read more

We were excited when the Padres announced that they'd be playing the Arizona Diamondbacks in Mexico City this weekend. As a bonus to three of my company's most loyal employees, we booked a trip, and bought tickets. Then comes COVID-19, and all bets are off. MLB refunds ticket purchases automatically, and we reach out to Volaris, in an effort to cancel our flights (writing this review on the day of the flight, after two plus weeks of trying to get through to Volaris!), and can't get through, or accomplish anything via their website. Please, if you value your money, don't waste it booking on this airline. read more

Volaris charged me to check a bag (round trip), but then LOST it on the way there with zero explanation of where it may have gone. It has been over one week and not a single staff from this company has reached out regarding my claim. I can't even get a hold of someone to help refund what I paid to check the bag. When I call, they tell me that a department regarding lost baggage doesn't exist...LOL. I suggest avoiding this company at all costs. I would rather drive for multiple days in Mexico to my destination than fly with them ever again. TRASH. read more

Terrible service and staff smh you have to be three hours before check in. They will not let you on if you're. It on time whatsoever. Do not recommend this flight line. Go with some other Mexican airline. read more

Wish I could give them negative starts but I can't. Showed up at 145 which was 20 minutes before boarding and was told we had to reschedule because it was already too late to board. They rescheduled the flight for 1 am the next day. Was told if you want to get on flight you need to be there 3 hours ahead. Same on the gas, parking fee, and headache. Why is everyone I there phone? read more

Basically the Frontier Airlines of México! No frills. No pleasantries only cold comfort like all socialistic NWO sheeple shipping containers. Cheap ? Sort of unless you plan on bringing luggage. Pay for water or coffee in air. Where have we gone at allowing this type of disrespect globally read more

Back around March I found out they were having an anniversary sale & booked a round trip flight from TJ to Cabo for only $100. Check in & print out of the boarding pass was easy, we packed small enough in hopes the bag would fit in the overhead compartment. Most of our bags would have fit, but since they were light enough (probably around 50lbs) they checked them for free. The plane seats were pretty small, but for the price I don't have any complaints it was a lot cheaper than flying out of TJ than it would have from San Diego. read more

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This Airline is absolutely Horrible. Just Lost out on our family vacation to Cancun. Yes there is heavy fog so I understand weather issues, but there staff does not go out of their way to help a paying customer. There is staff is rude and treat you very indifferent. They will not got out of their way to accommodate you. This is not the first time I've had issues with this airline we our extremely upset. I hope this airline goes out of business. read more

Bad airline. They double booked my flight . Even though I checked in using their app the day before they gave away my seat and closed the doors to my flight 30 minutes before take off. Customer service is non existent. Do your self a favor and spring the extra cash for more reputable airline that takes care of their customers. read more

Esta aerolínea es la peor que eh tratado en mi vida. Me cambiaron un vuelo que tenía y como no quise la fecha que me daban me dieron un crédito para mi esposo y para mi y me dieron una fecha hasta cuando podía comprar otros boletos y ahora que llamo que es antes de la fecha que me habían dado resulto que no podía porque ya se había vencido el crédito. ME ROBARON 2,200.00 dólares read more

Worst airline ever. I don't even know where to start. Airplane is messy and there seems to be no pride in their service as mentioned by other yelpers. The flight attendants are nice though read more

How long does a flight from San Diego (Tijuana) to Cabo? Well, it depends, usually takes two hours but if you fly with Volaris it could take from 4 to 8 hours or some more‼‼ I can document with my flying tickets and images from the flights board about my last 4 trips in only 2 weeks... Good to naive passengers still hoping that this second class airline will work!! read more

they deserve a 0 star not sure how they still running business with the tule of people working there they messed up on my ticket and i had to wait additional 6hrs more to catch a new flight because they messed up and i got no compensation for it they worst customer service ever read more

Wish I could give it 0 stars! Horrible Horrible Horrible airline. I booked a car through the airline and when I got to Hertz car rental they said they had no information in the system. The car had already been paid in full and they wanted me to pay for it again. I ended up with no car for my trip. Very disappointed! read more

Unorganized as fuck, got here at 6, and lost my 9:40 flight because of how unorganized this place is. I recommend to fly literally anywhere else read more