This has got to be one of the most unprofessional dealerships around in nearly every way. I went in on Saturday to look at the 2010 GTI and was immediately accosted by a salesperson who didn't even take the time to ask me what I was looking for, show me inventory or speak about the features of the cars before asking me if I was ready to buy. When I replied that only a rich man or a fool would purchase a car sight unseen, he countered that a "nice man" would buy a car without seeing it. This sleazy wackiness set the tone for the rest of the experience. Later, when I said that I'd like the car in blue (a new GTI color), the salesman said the car didn't come in blue until I pointed him to the VW website. The miscues continued - neither the salesman nor the guy he introduced as his manager knew anything about the cars. In fact, I had to tell them what was included in the various packages, that the car came standard with 17 inch wheels not 18 inchers and that the DSG transmission was closer to an automated manual than a traditional automatic. It's pretty disconcerting when the people you're ready to hand $30k to know less about the car than you do - not exactly confidence inspiring. Even scarier - I knew more about the car than the so-called manger. He said he'd been working for VW for six years. I perused the VW site for less than a half-hour prior to my visit. Later, I was put in an occupied cubicle with another salesman who was trying to "close" on the phone with someone else. When the salesman returned and started asking me more questions, the dude on the phone yelled at us - "can't you see I'm in the middle of a conversation here?" At that point, I was ready to leave, thoroughly disgusted by their lack of professionalism. Unfortunately, I allowed myself to be convinced to move to another cubicle, where the "manager" started by asking me what I wanted my monthly payments to be. Anyone familiar with negotiating car pricing should be aware that this is another sleazy dealer tactic as opposed to negotiating the actual sales price of the car. In theory, the salesperson can "lower" your payments to the point that you'll owe far more than the car is actually worth. Mister Manager continued by quoting MS RP numbers to me that were significantly higher (by at least $3k) than as stated on the VW corporate website - for example, I knew that the car/options I wanted listed for about $28,500 while he was quoting me an MS RP of $31,000. He also had the nerve to tell me he would take off the ridiculous $3k dealer markup (over and above the jacked up prices he was already quoting me) as a "favor." The last straw came when the guy scrawled some rough figures on a piece of paper, placed an "X" at the bottom and asked me to sign. When I asked him what, exactly, I would be signing, he replied that it would empower him to run my credit and get me the best deal. This was without agreeing on a price or deciding how he would get me the specific model, color and options I was looking for. At that point, I said "thank you," got up and walked out. He followed, saying he made a call and could have the blue GTI on the lot within two hours. I was through with them by this point. Later, I found out from a more honest and forthcoming VW dealer that blue is a "late availability" color that can't even be ordered at this point. Just one more piece of complete BS from the folks at Pasadena VW. Avoid at all costs. read more

Recently, I had the chance to buy a new car from the Volkswagen dealership here in Pasadena. I came in knowing that I wanted: 1. One of the vehicles with the TDI / diesel engine to get great mileage for my daily drive down to Long Beach for work 2. A manual transmission. 3. A vehicle with enough room to get our baby in and out and to grow with our family. To be honest, I liked the styling of the Golf going in but was willing to look at other vehicles knowing that the Golf might not be large enough. I was helped by Peter Scolinos (one of the finance managers), Brian (one of the salesmen), and Eric (another of the salesmen). I came in with what mostly I was looking for and knowing that they didn't have anything on the lot that fit my needs (I'd looked up their inventory before going). I was shown a Golf and realized that it would not be big enough for our family's growing needs, especially if I was buying and keeping the car long enough for our family to grow. Peter arranged for me to test drive several of the TDI vehicles with Eric (a manual Jetta in a color I didn't necessarily like and an automatic Passat) while he looked for vehicles at other VW dealerships that might fit what I wanted. When we came back, Peter & Brian had found a grey Passat TDI with a manual within my price range. Once he gave me the run down on the car itself, he gave me a great deal on both the price of the car and the 5 year / 100k mile extended warranty. Overall, this was a great experience for me. I received a great price, great service, and great advice on dealing with my old vehicle. I would highly recommend talking to any of Peter, Brian, or Eric at VW Pasadena! read more

My VW car 29000 miles ,this Friday morning Can't started and it was show transmissions error.then I went to this car dealer for the service ,after the paper work and sign,the service guy tell me the car still in service,need change a battery and you don't need to pay . It is free. It should be done at 4pm.and then they call a Uber send me home.around 3:30 they gave me a call and the guy said they need to order a battery for my car,they will keep my car until next Monday.I said Ok just keep it.then I hang up cuz I was so busy. After I finish my job and take a break,I just realized, I have no car to drive this weekend,then I call them back.and it was 4pm ,I ask if they have any car for me to drive.and the guy said, they have car for rent, if I want a car during they repair my car,I have to pay 35 dollars each day.that's bullshit,my friend tell me,he got a free car,when they keep his car for two days repair. Then I talked to guy on phone it should be free, cuz the new car need to repair and you guys need to keep it for 2 days and I have no car to drive. And I also need to pick up my wife tonight.and the guy said,You have to pay 35 dollar per day and balabalabala. They don't even care you need a car to drive and even your car still in service. I feel so bad.Only two years,the car need to repair,and the service so bad. I don't want to buy VW anymore, the car is bad and the service also very bad.I will pick up my car on Monday,and then I will never back again. read more

Pasadena Volkswagen: A few months ago I purchased a 2009 California Jetta and I absolutely love my car. It looks great, it drives great and I could not be any happier! After a couple months when the weather started getting hot, I noticed that the front middle vents were not blowing air like I thought they should. I decided to take it to the dealership to have it checked and was completely blown away with the great service I received. I was greeted immediately when I walked through the door and spoke with Norman Harrold. After explaining that my vents were not working properly he immediately checked my car and wrote up a repair order and he also offered to have a courtesy check done on my car as well. I was a little worried how long it would take because I had my car there in the evening and it was July 3rd and I did not want to be without my car on a holiday weekend. Norman informed me that it would be finished that evening and offered to have it delivered to my house since I live locally. I couldn't believe it! I actually thought he was joking. About two hours later I received a call that my car was finished and they were outside in my driveway, parking it at my house. My vents were fixed and blowing correctly and my car was even washed and vacuumed. It looked just as beautiful as the day I bought it. I was very satisfied with my service and there is no other dealership I would ever take my car to. Sincerely, Melanie W A very satisfied customer! read more

I cannot recommend VW Pasadena and our salesperson, Ray, highly enough. Our journey to getting our 2023 ID.4 Pro was a bit of a rollercoaster, but VW Pasadena made it a seamless, stress-free experience. We originally checked out the ID.4 here with Ray but ultimately decided to go with a Toyota bZ4X instead at a different dealership. That turned out to be a massive mistake. The other dealership sold us a "certified" pre-owned vehicle that didn't actually meet certification requirements, forcing us to go through the headache of returning the car. After that stressful ordeal, I texted Ray last-minute on a Sunday afternoon. He was incredibly responsive and able to work out a deal for us right away. The contrast between VW Pasadena and our recent experience elsewhere was night and day. There was absolutely no pressure. Everything was professional, honest, and entirely by the book. Ray was transparent from the beginning, showing us the Carfax, the certification inspection checklist, and review all the paperwork with total transparency. Unlike other places that feel like they are out to get you, VW Pasadena proved to be entirely professional and ethical. If you are looking for a dealership you can actually trust, go see Ray at VW Pasadena. read more

I recently had the pleasure of visiting the service department here, and I can confidently say it was an exceptional experience from start to finish. The moment I walked in, I was greeted by a friendly team who made my husband and I feel valued as customers. The atmosphere was welcoming, and the professionalism of the staff was immediately evident. The service advisors were knowledgeable and took the time to explain the necessary maintenance for my vehicle without any pressure. They patiently answered all my questions, providing insights that demonstrated their expertise and commitment to customer education. What impressed me most was their efficiency. My vehicle was serviced promptly, and I was kept updated throughout the process. Upon completion of the service, my car was returned in immaculate condition, and I received a detailed report of the work done, along with recommendations for future maintenance. This level of transparency is rare and greatly appreciated. Overall, Pasadena VW's service department exceeded my expectations. Their dedication to customer satisfaction and quality service is truly commendable. I wholeheartedly recommend them to anyone looking for reliable and trustworthy automotive service. read more

What an honest, incredible experience. I found this dealership through Costco Auto, and I worked with Kevin and then Arsalan. Recently moved to LA and looking for a car here in the midst of the chip shortage was hard. I dealt with countless dealerships for weeks--so many emails, calls, and texts--and it was tough to get a read on honest brokers. The dealership offered the best price by far on a sedan (esp compared w other VW dealers in SoCal). Kevin was incredibly detailed and attentive (not in a pushy, compulsory way rather was simply always available), and when someone else drove off with the last available Jetta, he kept me closely informed, corresponding with me and my dad outside of work hours and on weekends. Worth mentioning that he outlined our agreed details both times in writing to be transparent. When the inventory finally resupplied, Arsalan was also super attentive, making everything clear and transparent--also responding to inquiries outside of work hours. Ask for either of them! Felt really good to sign a lease with this dealership, and reaffirming to receive check-ins in the days following. Great meeting them in Pasadena, and all around a relieving and honest process. read more

They were bad back in the Sales Department in 1968 and then again in 1979 when they were Trans Ocean Motors so we purchased elsewhere on those occasions. Most recently they have been bad in their Service Department as VW Pasadena. Going over the paperwork and my vehicle which was purchased new at VW Pasadena I am getting ill from all the "repairs". It's not necessarily the Service Writer. You have to wonder what's going on in the back of the shop in the repair bays and what's being relayed to the front. They charged for rear brake pads twice within 15K miles on my vehicle. I now went to an independent guy to find out that the pads were never replaced and are factory original as they had the factory VW stamp on them. This is such a ripoff. Who needs rear pads replaced on a front wheel drive vehicle within 15K miles? Once they charged ~$30 in labor alone to screw in a new headlamp bulb which they did without checking with me first. That was another gip. Ka ching for the coffers. We have owned 6 Volkswagens over the last 40 years and I have to say this most recent one is our last. VW Qualitat is not what it used to be and the service leaves something to be desired. read more

Pasadena Volkswagen is the only dealership I want to go to ever again! Being without a car is a stressful experience and the fine people at Volkswagen helped me get into the car I desperately needed. Arsalan greeted me as I walked in and helped me out with the car I wanted, he was courteous, informative, and simply easy to talk to. Once I decided to purchase the car Mike was incredibly kind and helpful with payment options and didn't once make me feel unsure or concerned (like how some dealerships have a bad reputation) they really put the customer first and help everyone get the best deal! They were working with me every step of the way. Lastly I was helped out by Jamal in the finance department, he was a complete gentleman just like Mike and Arsalan! Jamal was incredibly helpful with breaking down the finer details of the purchase and made me feel assured that I was in good hands. My experience at Volkswagen Pasadena was remarkable, I will tell everyone I know that is searching for a new car to head here first! I look forward to doing more business with them in the future! Thank you Mike, Arsalan, and Jamal! read more

As a VW enthusiast, I have purchased three vehicles from VW Pasadena because unlike other dealerships, it did not take ALL day to complete the sale. Omar in finance was fast and efficient when I last purchased my 2009 Jetta TDI. With this struggling economy, however, buying another car was not an option. I knew servicing my 2002 Passat would not come cheap- that's the price one pays for owning a VW. However, I am highly pleased with the Service Department, specifically, Mike Bennet read more » ( the Service Writer). Without an appointment, my Passat was inspected and a diagnosis given. Initially, I was concerned about what needed to be done. But, I was put at ease when I had the opportunity to walk back with the mechanic who pointed out and explained what was pressing and what could wait to be fixed- VERY IMPRESSIVE! I'm committed to Volkswagen Pasadena, and like any relationship, there has been minor issues (ie. w/o an appointment, service will take long). Nevertheless, I'm willing to wait because overall VW Pasadena's service crew strives for customer satisfaction. -One Highly Pleased Customer! read more

Buying my Volkswagen R‑Line 2026 was an amazing experience from beginning to end, and it's all thanks to the exceptional team that helped me. Cade was outstanding. He made the entire process smooth, stress‑free, and genuinely enjoyable. His product knowledge, professionalism, and patience stood out immediately. He walked me through every detail of the R‑Line and made sure I felt confident and excited about my purchase. A big shoutout to Mike, the sales manager, for stepping in with transparency and support. He made sure everything aligned perfectly with what I wanted and kept the whole experience positive and straightforward. And I can't forget Dominique, the finance director. He was efficient, clear, and extremely professional. He explained every option without pressure and made the paperwork portion quick and easy. This team works together flawlessly. If you're planning to buy a car, ask for Cade -- and know that Mike and Dominique will have your back every step of the way. Truly one of the best dealership experiences I've ever had. read more

I recently purchased a pre-owned 2023 VW ID.4 Pro S Plus from Volkswagen Pasadena, and I couldn't be happier with the whole experience from sales to service! Buying my first EV came with a bit of a learning curve. John, my salesperson, was incredibly patient and took the time to answer all of my questions as a new EV buyer. Right after finalizing the purchase, a few post-sale concerns came up, and Mike stepped in on behalf of the GM to address them. He really went above and beyond to make sure every question was resolved, making me feel completely confident in my investment. The fantastic support didn't stop there. When I brought the car in for its first checkup, Thom (my service advisor) and Paulo (the service manager) took exceptional care of me and ensured my first EV service experience was completely seamless. It's rare to find a dealership with this level of integrity, teamwork, and post-sale support. VW Pasadena truly stood by me every step of the way, and I will definitely be a returning customer! read more

Thank you VW Pasadena. Paolo was incredibly knowledgeable and offered advice on how to address the issue with my car. He kept me updated throughout the process and made sure that I was comfortable with the work that was being done. His attention to detail and commitment to his customers is truly remarkable. I had taken my vehicle to the Woodland Hills VW dealership 5 times and they just kept getting lying to me telling me what was going on with my car was "normal"... That's a whole other story to tell... On the other hand, Paolo truly cares about his customers and their satisfaction. He went out of his way to make sure that I was completely satisfied with the service I received, and that my concerns were resolved to my satisfaction. In conclusion, Paolo is a fantastic Service Advisor who always puts his customers first. His expertise and friendly demeanor make him a valuable asset to the Pasadena Volkswagen team. I would highly recommend him to anyone looking for a top-notch service experience. read more

I went in earlier today and came out very happy :) This was an incredible experience for me. I'm a first time buyer, and I felt like the process couldn't have gone any smoother. Alex was a great help with test-driving, and he answered a ton of questions I had about things like payments and car insurance. He even recommended a broker that helped me find a great rate within a few minutes. He was extremely patient with me, especially when it came to filling out all the forms. Jamal was also very helpful!! I was very nervous since this was my first "adult" purchase, but he explained things very thoroughly and made me feel at ease. A big, big, big thank you to Karl for helping me throughout the whole process! He was very transparent with me about what I was committing to and reassured me that I was getting a great deal. Overall, thank you Volkswagen Pasadena!! Everyone I talked to was so nice and welcoming. I felt taken care of from the moment I walked in, and I'm so happy with my Jetta :)) read more

My experience with Volkswagen Pasadena was outstanding. I had the pleasure of working with Kevin, Andrew, and Mike, and each went above and beyond to ensure I was well taken care of. I was actually shopping for a GMC truck--an off-brand for the dealership--and Kevin still took the time to thoroughly research all the trim options for me. He even sent detailed videos, which made the process easy and informative. Mike, the sales manager, impressed me by taking my call after hours on his personal cell phone to answer my questions--something you don't often see these days. Andrew was equally impressive: professional, transparent, and patient while reviewing financing options, making sure I had a clear understanding of everything. It's rare to find a dealership team that demonstrates this level of professionalism, teamwork, and customer-first culture. Volkswagen Pasadena clearly has built an environment where the customer experience is the priority, and it shows. I highly recommend them. read more

I'd like to express my sincere gratitude to the staff at Pasadena Volkswagen! Firstly, Dominic and Romiro are truly exceptional. They both went above and beyond to assist my girlfriend and me in finding our new car. Their assistance was invaluable, and they even went so far as to accompany me to Enterprise to facilitate the return of my rental car just before closing time, ensuring that we could drive away with the car we desired that day. In addition, they ensured I acquired the car before the January deadline, guaranteeing the extension of the warranty to 2 years or 24,000 miles. To me, this speaks volumes about the quality of their service. Purchasing a used vehicle can be somewhat stressful, but with this added assurance, it became a much smoother experience. I highly recommend Pasadena Volkswagen based on the outstanding service provided by Dominic and Romiro. They truly made our car-buying journey exceptional, and I couldn't be more satisfied with the outcome. read more

I recently had the pleasure of working with Jamal Nada, the Finance Director at Volkswagen Pasadena, and my experience was nothing short of outstanding. From the moment I walked into his office, Jamal's professionalism and personable approach stood out. Jamal went above and beyond to ensure that my leasing process was smooth and tailored to meet my needs. His attention to detail and commitment to customer satisfaction were truly commendable. He took the time to address all my concerns and made sure I was comfortable with the terms of the lease. I highly recommend Volkswagen Pasadena, especially if you have the opportunity to work with Jamal Nada. Thank you, Jamal, for making my car leasing experience not only efficient but also enjoyable. I am extremely satisfied with the service I received, and I look forward to returning for any future automotive needs. Kudos to the entire team, Volkswagen Pasadena for fostering a positive and customer-centric environment! read more

I recently leased a vehicle from Volkswagen Pasadena, and the entire experience exceeded my expectations. The price was very competitive, and there were no hidden surprises throughout the process. What really stood out was how professional and knowledgeable the team was. Everything was smooth, straightforward, and well organized from beginning to end. I especially want to thank Arsalan for all of his help. He was patient, honest, and extremely knowledgeable. He answered all of my questions and gave me the time I needed to make my decision. At no point did I feel like I was being pushed into anything, which made the entire experience comfortable and enjoyable. If you're looking for a Volkswagen dealership that offers fair pricing, excellent customer service, and a stress-free buying or leasing experience, I highly recommend Volkswagen Pasadena. I'll definitely consider coming back for my next vehicle. read more

I've been coming here for over ten years now. I live in the valley but I chose to come here no matter what. Everyone here is so nice, friendly and helpful. I never had an issue here from the salesmen most especially John K. And to the service crew most especially Wendy! She has awesome personality, great customer service and will make sure that you're well taken cared of and will suggest whichever would be better and that will benefit you in the long run. She does everything possible to save you time and will truly treat you as a valued customer. With that being said, s/o to my girl Claire as well. She's awesome too! They're both my only go to people as I love the fact that they already know me and have been the same with me from the very first time I met em. I wouldn't trade this dealership to anywhere else because they make you feel at home & welcomed each time. I love Vdub Pasadena! read more