Had a great experience buying my 2016 GLI SEL from VW Pasadena. Originally went to see a CPO SE but ended up deciding on a new one in the higher trim. Other dealerships had the same car but after several test drives with Mike, the internet sales manager, I wanted to give him my business. He earned my respect with his lengthy military service and his total knowledge of the vehicle. He was able to answer every question I had and I really believe he could take the car apart and put it back together again. Doing the deal was painless and I wasn't pressured to buy a long-term service contract. And they were willing to take a personal check! Before I drove off Mike gave me an in-depth overview of how to work all the functions and said to call if I had any questions. I've had lots of compliments on the car and am very happy with how it looks, drives and feels. read more

This is for their service department. I've been to three different VW dealerships to get my car serviced and none of them compare to the staff at Volkswagen of Pasadena. Their customer service is exceptional. A special thanks to Matt Bell. Treats you like an old friend whenever he helps you and he makes sure you get the best service possible. Thank you VW of Pasadena I plan to frequent you as long as I have my VW. Keep up the exceptional work. read more

VW PASADENA IS THE BEST! So, I've dealt with many other dealerships in the past and I have never received such professional customer service. The employees here have such a passion for great service. I've dealt with all of the service advisors, spoke with the management and all the employees are great! I've always had great experiences with VW Pasadena and will never trust anyone else to service my vehicle. read more

My experience was terrible. I waited in the lobby for 6 hours for them to LOOK at my vehicle. They charged me $200 for this. Then they recommended $995.00 in repairs...completely missing in their assessment that a headlight was out on my vehicle. I will never go there again. read more

Worst dealership in America! I went to buy a car from there but the sales people and the managers were so unprofessional and dishonest, thank god that I had done my research earlier. I finally bought my car from another dealership. Sorry for all of those that bought their cars from these people. You should send your complains to VW America and the FTC. Good Luck. read more

I am absolutely overjoyed at having found this place where I got my GTI.They are the best in the market. Great service,great prices and outstanding customer service.All exuded warmth, many thanks to GM,GSM,Finance manager and their sales team : Big John,Joseph,Arslen,Kevin C, Ardash,Michelle & Laura in the front .By the way the 5 stars for both sales and service departments . read more

Getting my car service at Pasadena today. I was in an out of there quickly and provided transportation back to work on time. I'll definitely be bring my car back! read more

I'd like to thank Matt Bell, Mario Snaer, and Pasadena VW's service techinicians for all they've done to take care of my 2015 Golf TSI. When things with your car are just not quite right, it's great to know these guys are there to make everything better. A special thank you to Jason @ VW's customer care center as well :) read more

I am from Adrian Georgia. I was in Pasadena on business and my car broke down. I had my car towed on a Thursday night to Volkswagen of Pasadena. The service writer came in that evening to pick up his phone. He went ahead and wrote me up and put me in service. They worked on my car for a few hours the next morning found out the problem contacted Volkswagen had the part flown in overnight . Gave me a loaner car had a mechanic come in on Saturday and had my car running the next day. I've never been to a dealership so accommodating and caring of the customer. They did all they could to make me happy. I realize that when your car breaks down it is not a happy time. This dealership understands how you feel and does all they can to make the experience a bearable one. I give this dealership the highest rating that I could possibly give. I recommend to anyone that has a problem with their Volkswagen carry your car to Pasadena Volkswagen service department read more

This place is fantastic! I bought a car from this dealership for my daughter (her first) a year and half ago. I got a good price and excellent service. I wanted it to be an enjoyable experience, and it exceeded my expectations. Fast forward: The car is now out-of-state and needs some minor follow-up work and inspections after being rear-ended at a stop light. There was an issue with getting this done, so I called VW Pasadena to see if they could help. Sure enough, they jumped right in and sent me some critical information I needed. They've also offered to help me resolve the issue even though the car is now in another state. This level of after sales customer commitment speaks for itself. read more

Just bought a car there and they gave me a great price and unbeatable financing. Mike is superb. We wrapped the whole deal in 2 hours and I drove home with a new car. I must say that I've tried all the other dealerships and this was the only one that honored everything we discussed on the phone. Mike had the car I wanted on the lot within 3 hours. read more

Super friendly, no high pressure tricks, thoroughly enjoyable car buying process ... i was looking for a certified pre-owned car (which you can track on the VW website) they had the best price in town on the exact car i wanted and they made the buying process super easy read more

Do it. These guys are great. Arsalan helped me lease an e-golf. It was good to meet someone who really believes in what he's selling - he was eager to show me all of the features of my car and get me situated. Finance guys were totally receptive to all of my questions and knew the answers immediately. Real professionals. read more

This review is for the salesperson, Eric. Let me say that I usually HATE going to car dealerships for all the usual reasons. However, I did have a positive experience this time. I went to test drive a GTI and I was not in the market to buy. Eric was the associate assigned to me. I found Eric to be knowledgeable and honest. If he didn't have the answer to my question, he wrote down the question to get an answer. Eric was not the tough sell. He knew that I just wanted to experience the car and he let me do just that. He let me drive a stick and auto for comparison. He did have me speak with his manager before I left and the manager also understood that I needed to experience the car and was not interested in obtaining the car at that time. So, the manager did not push very hard either. So, all in all, good experience. If I decide to obtain a GTI Eric and Volkswagen Pasadena is on the short list of dealerships. read more

Kevin and Andy made my experience at Volkswagen Pasadena very satisfying. This was my first time getting a VW. Previously, I was driving a BMW 4 series Gran Coupe, but wanted a more comfortable drive with a sensible price. I leased a blue 2018 SE Tiguan and absolutely love it. It drives like a bullet and the Apple interface is very friendly. Kevin helped me find a Tiguan with my exact specifications and we were able to negotiate a very fair price; quickly, swiftly and smoothly. Very nice guy and super accommodating. Andy introduced me to all the options within the car before I took it off the lot. This guy really knows his VWs and is just a delightful person. He synced my phone, taught me how to navigate through all the Apple Play options, and showed me how to work the optional third row seating. If you're looking for a mid size SUV, check the 2018 Tiguan out. Definitely ask for Kevin or Andy for a full service experience! read more

This review is for the sales department. Perhaps this is a common story for those who have gone car shopping, but if we consumers keep reviewing this kind of "service," perhaps someday the auto industry will shape up. My husband and I went to Pasadena VW to check out the Jetta. We met a very friendly salesman who patiently showed us the car, answered our questions, took us on a test drive. We discussed leasing vs. buying and he offered us a lease deal that seemed too good to be true. So we returned home to consider it. I called him the next day and asked if he would be willing to go over to the last detail the costs involved, with the knowledge that we were not going to commit on the spot, but would let him know the very next day. He said sure, come on over. He carefully wrote out all the details, enthusiastically circling final numbers that showed us what a great deal leasing was vs. buying new or buying used. We had a final number and went home very excited, praising our salesman's clarity, patience, knowledge, and friendliness. We made an appointment the next day with his business partner as our salesman was not working that day (and we had to go that day). We walked in, met the partner, and asked a few final questions. Within 5 minutes, the partner said that we had the wrong final number, that the final price was actually $2500 more than our salesman said. The partner said our salesman had been wrong, that he didn't manage the financial side of things, that he didn't know what he was talking about. This is hogwash. Our salesman has sold/leased lots of cars before. He knew. It's a game. The friendly salesman gets you all excited about your new car, ropes you in, then hands you off to the financial guy just when they think you are in so deep that you will accept the sudden price change at the last minute, since you have put so much time into it already. Well, I'm sorry we had put so much time into it. I'm sorry we trusted our salesman. I'm sorry he lied to us. I'm sorry he seemed like such a nice guy. I am sorry we do not have our new Jetta. I am proud that we walked away from that dealership so fast that we will never go back. read more

bought my car here almost 6 years ago! great service! great price! still come back for most of my services cause they are sooo unbelievably customer oriented! wendy duong in the service department will take such great care of you going above and beyond your expectations and truly servicing the customer and their car and looking out for whats best overall. love my vw and pasedena vw! thank you so much wendy! xxoo read more

I have been with VW for about 3 years now. I was and still am in need of a new battery. Excited to hear that I have warranty on that, I rushed to VW only to be confronted by a rude man who told me service was closed and they could not do ANYTHING in their power to 1. turn on my car, 2. make sure I left safely. I went up to management and the man did not even say hello to me, he just blandly told me that he cant and wont try to do anything. Earlier that day, my car died on me while I was at Infiniti shopping around for a new car. Their service was closed as well, but as soon as they heard my car, 3 people ran up to me and got my car started in a matter of seconds. Before joining VW, I was reassured, and made sure everything was ok, but as soon as I am with them, they treat me like nothing. I am not sure what it takes to work at Volkswagen, but they are very unprofessional, and unhelpful. Corporate should consider revamping this location. Good thing my lease is almost up. Peace out VW. read more

Couldn't have been ANY easier! We were in and out within 2 hours! Worked out a deal by contacting this dealer via internet. Went back and forth for about two days, which is not long at all, and came to a mutual agreement. Went in to view the car, a 2014 Passat Sport, and to our surprise it was ready and waiting for us once we arrived. Andrew was our salesperson and was very personable, helpful and answered all of our questions and we never felt pressured to make a decision. We came in originally with our own financing through our credit union, but after learning of additional incentives through VW, we decided to see if we qualified. We qualified alright, for a much lower interest rate and $0 down directly through VW. In what world can a dealer beat a credit union rate? Apparently the world of VW Pasadena! Scott the finance gentleman was friendly, comical and just downright awesome! VW Pasadena you have earned the business of my family for a long time to come. LOVE my first VW! Can't thank you enough! read more

I've been here quite a few times, mostly for small repairs that were covered under warranty and were completed with no problems. About a month ago I needed to take my car in for the standard 50K service. Ever since then there was issue after issue. They didn't rotate my tires correctly...needed to take it back. Fine so I did. Then my car starts making this loud rattling sound that service claims they can't hear (and I'm thinking its the oil, so I said repeatedly please check the oil) but instead they diagnose it as a beat up catalytic converter cage...fine, fix it. They tell me I should buy a new one but I'm not an idiot i know that the cat converter can be replaced under California emissions warranty, then they say oh no they wont cover that because it still functions...well why did you just tell me that I needed to buy a new one? I then take my car to an independent german repair shop and it turns out it needed an oil change (nothing wrong with the cat converter). WTF! why did I pay $200 for a 50K service a week prior and you didn't change the oil? That's standard! There were a host of issues with my car but I will never ever go back to Pasadena Volkswagen....lying incompetent snakes don't deserve a dime. If you live in Pasadena, just make the gruesome drive to Santa Monica VW or even the overcrowded Downtown LA location, Alhambra, Glendale....anywhere but here. read more

I leased my '12 VW CC 2.0T from here. It was a 5/5 experience. After leasing my car, I was invited to come back within a couple of weeks for a complimentary quality assurance check-up. This is a perfect example of how marketing can do more harm than good (if not done right). I watched as my car sat in the service bay for 45 minutes (after which all they did was literally walk around it once). Perhaps they were trying to see if blowing on it would cause it to fall apart. I don't know. What I do know is that it was a waste of my time. My first actual service (oil change) took a little longer than expected. Recently my rear right brake light burned and I decided to take my car into Volkswagen Glendale to get it fixed. Being Saturday, I was quoted a 4-hour waiting time. I drove to Volkswagen Pasadena and my service advisor, Sal, took care of me within 30-minutes. This gesture of excellent customer service left a lasting impression. Making things short, I've become a fan of this dealership. I favor it over VW of Glendale. I'm a fan and I will be back! read more

the "check engine"light in my VW Golf came on a couple of days ago so I called to make an appt at Pasadena VW and also to have a recall issue taken care of. When I went in, Norm told me he thought that the engine light was not related to the recall, but that it would take a few hours to check out and do the recall. I waited in the very pleasant waiting room and about two hours later Norm came in and told me my car was ready, that the check engine light was indeed related to the recall issue. The recall had been done for free and as the check engine issue was related to that there was no charge. In addition, all the fluids had been topped off, the tires inflated, and my extremely dirty car washed inside and out. Norm was extremely pleasant, helpful, and efficient and I left smiling and knowing that if and when I need more work done, I will definitely return here. Thanks to Norman and all the staff at Pasadena VW. read more

After lots of research and footwork I got lucky and stumbled across VW Pasadena. Spoke with Karl first and was immediately contacted by the sales/finance manager Wally. Wally went above and beyond to make sure I was taken care of. They had the exact car I was looking for (color & options). These guys have just about every color combo/options combo you could desire, huge inventory. We agreed on a deal, Wally told me the car would be ready when I arrived. I showed up late at about 8pm Saturday night. My new GTI was already washed and waxed, waiting for me! Everything Wally told me about the cost was true and honored, how refreshing! The paperwork process was extremely quick, I was in and out of the dealership in approximately an hour, really fast! (Thanks Peter!) I love my new GTI and wouldn't hesitate for a second to refer these guys to anyone who inquires. Thank you Karl and especially Wally. read more

I purchased an amazing CC from these folks. When the car was shipped to me in Colorado, it had some damage that was not the fault of the dealership but the transport company. I was consulted by my attorney to gather any documentation possible regarding the condition of the vehicle. Being that I was going against the transport company, i wasn't about to call them and ask for documentation that was likely result in them paying lots of money. So I called VW of Pasadena and asked them for a document that they were given by the driver of the transport company. Jeff Benedict pass me off to a guy named Zeekay whom is the finance director. I would assume it was because he has access to these sort of records. I explain my situation to Zeekay and ask him if he can help me locate a copy of the condition report of the vehicle that was given to them on the day my vehicle was picked up. He says to me (Verbatim) I'm not sure if we even keep documents like that around. (Which seems odd to me because if they were being sued or audited, they would have to furnish that sort of thing.) Then I asked him if he could make sure that they don't have it. That's when he started to get a little spicy with me. He tells me, "We don't have it and furthermore we don't have time to be digging up old documents. If we have time we'll take a look and call you back." I said to him, "I may have to sue this company and your dealership was the originating destination of my vehicle, somebody in your office must have it and it's vital that I get a copy because the damage to my vehicle could end up costing me." He then replied, "Mr. Rodriguez, we're not going to stop what we're doing just to look for some document, call your transport company!" Then I told him, "Zeekay, you realize that it's poor customer service like this that results in a bad review and ends up impacting your business, right?" He said "GO AHEAD! I DONT CARE!" (If i'm lying, i'm dying!) I mentioned to him that I have no problem letting people know how you treat your customers. He replied with, "Sir... I don't care what..." I then noticed him getting louder and talking over me. I asked him, "Why are you getting loud?" He said "Do you want me to help you or not?" *Baffled* I replied, "You don't seem to want to. Thanks anyway" and he hung up on me. I had to talk to the cooperate office of the customer service department of VW and the situation had to be escalated to a regional manager to resolve my issue and address my complaint. Because I never got what I needed from Zeekay I left a SECOND message for Jeff Benedict and he never returned my calls. The receptionist Laura was even a little taken at the amount of times I was calling. After a while, she would answer and I would just say "Laura, he hasn't call me back" and she knew who I was and what I was referring to. So ultimately... If you like horrible attitudes, no calls back, and working with a dealership that is known for this poor service (Check out yelp.com) then by all means, this dealership is for you. read more

This was our first experience with this dealership. It involved an issue which was non-warranty ,but was in negotiation with the factory to be covered. I was greeted by Sal in service and from then on it was smooth sailing.Even on his day off he personally followed up with a call to me. During his time off, Claire along with Chris, continued all the leg work. They worked directly with Katie Fox at VW and all parties were able to agree on a more than satisfactory resolution. Their friendly and professional approach to accommodating the customer made for a no stress, no worries, 100 % satisfied experience. Bottom line, problem solved and left smiling. Two things that are most important and not often experienced at service departments any longer, anywhere.Although I have not purchased a vehicle here, I can five star the service department.If the sales department is structured any way near the service department is, I hope to write the same of them.Thanks to the tech too. Regards, Bob read more

I thought long and hard in regards to how much detail I would write here, and I decided to take the diplomatic less is more approach. In a nutshell, please do not consider your purchase here. This message holds particularly true if you are a sigle woman. The behavior of the sales guys and tactics they used were beyond the pale for a car buying experience. I'm contemplating lodging a formal complaint with Volskwagen. I'd start first with the manager, however, I'm not really sure who to co tact as apparently there are two managers who I've been told have "different management styles" hello? Different styles? Just be effective, that's all people want. The 21ar century offers opportunities to purchase vehicles in a way that the consumer can essentially get exactly what they need. This concept seems to elude Volvksawwn Pasadena, and they operate in a way that resembles your traditional 1972 used car lot gig. Just don't do it, walk away, there are a thousand other cars pit there. Take some time to look for the best fit. Just moving to LA, I started looking at the passat. The first dealer in the LA area was far more professional, and ethical, however bottom line, they did not have any of the three vehicles listed on their website on arrival. I thought I would pre-empt this situation by calling VW Pasedena the night before I took the hour long journey to their dealership. Yes, they had the car I wanted I see, and yes, Mr X would be notified on my arrival to show me the car. Guess what? Upon arrival Mr X knew to expect me, but for some odd reason decides to loan out the exact vehicle that I had called on the night before (and promised it would be available to see). So, they had to call the people loaning the car, and I had to wait nearly two hours to aee the vehicle. The rest of my story is not suitable to publish on yelp ( hence my letter to VW). Names aren't necessary, just know to stay away. In the end, I got a much better vehicle , better warranty, and far superior service with a different car company allyogether (seeu other yelp review). Most of y yelp reviews are great, I feel very sad to have to pen such a negative one here, but it must be done. Please steer clear of Volkswagen Pasedena, again to repeat, especially if you are a woman, walking in alone. read more

Beware VW Pasadena Service - They sold us a new battery for our Jetta Sportswagen in Feb. 2016 and then tried to sell us another one in Aug. 2016 when we brought the car in for another repair. "Give us a call and we'll have it installed," they said. In fact, we are not sure why they sold us a battery in Feb. as the battery we had then was a-year-and-a-half and still under partial warranty. But that was our fault then for not checking. This last time we took the car to Pep Boys right after and they said the battery was fine. Perhaps all could have been worked out if the manager, Mario, who was promised to call us right back to hear our complaint, did so. But a week later we have not heard a thing. Maybe as we're going to sell the car back to VW in a few months (It's a diesel) they have written us off...or maybe VW has to sell as many unnecessary batteries as it can to help cover the costs of the scandal. read more

got my jetta here. they were the only ones to service it. perfect service and work...until my lease ran out and i bought the car. suddenly, their service became slipshod. sub par work (not topping off fluids, charging me for work not requested, misrepresenting "tune ups"--not to mention crazy money for repairs a car with only 30K miles, and trying to charge me for automatic windows that kept breaking) and the customer service was unhelpful. i would not recommend them. read more

This place is a ripoff. You simply cannot trust Volkswagen Pasadena's service department. My wife's VW Beetle pulled loose a corner of the plastic splash shield on a slightly too-high parking block. Volkswagen Pasadena repaired it, but then claimed an auxiliary cooling fan was "damaged." She requested the original part, and when I examined it later I found a single small chip out of only one fan blade -- not at all in need of replacement. I called to complain and ask for a refund. Nevermind that the fan is in otherwise perfect condition, I'm also suspicious about how a spinning fan gets a nick out of only one blade with no other marks on it. Hmm ... ? The service manager, J. Piamonte, refused my refund after I sent him the photos and claimed the fan was "like a jet engine" and a small nick could cause it to "fly apart." What a joke. Except we're out $300 bucks on an unnecessary repair. DO NOT TAKE YOUR CAR TO VW PASADENA UNDER ANY CIRCUMSTANCES! To add insult to injury, my wife was 8 months pregnant -- they don't care who they cheat. read more

The reason for a two star rating is because the service department always takes care of the issues the car may have. Which is great. Although we have had a gti for less then two years we have had multiple problems with this vehicle. compared to the other vehicles we have had. our other two cars which still have warranty and we never had any problems with them. we get them serviced by the dealers and everything is good. this is the first Volkswagen we ever had and its because my husband loved and wanted the gti. which we got the car. this car is expensive compared to the other new cars we have bought as well. we have had five issues! for a brand new car is a lot and they were manufacturers issues. we have every issue fixed which is great but if we have had these many issues and a low warranty. how many more issues will we get? well the service department said it was normal to have these issues when i spoke of my worries to get stuck with a car that does not work and payments. They said as long as they fix these issues we are fine. But they are fixing it because we are still under warranty. which leads me to tell you if your thinking of buying a volkswagen think twice. the other two cars i have are well known cars with being well known as reliable. when i thought of volkswagen i thought the best of the best. Now my opinion is different. now I am contemplating of extending the warranty by paying three grand upfront which is what the sales man told me. Due to all these issues. Which Im sure will happen again be cause its starting to make a weird noise. But its "normal" says the service department. Will update once I take my care back to the dealership where we purchased the car and see what they say. read more

I purchased a 2011 CC Sport CPO with an extended warranty from them in May 2015 with 35k miles on it and it was the finance managers car previously and was in great condition or so I thought. The battery died within a week and it was replaced under warranty which was great. The car definitely has some quirks that I don't like. Push button emergency brake?? I still have not gotten used to that feature. I wanted a german car as I have always had either a BMW or Mercedes and am not a big fan of American cars. The CC and the GTI are the only VW's actually still made in Germany. The rest are made in Mexico or the US. There was a weird clutch noise that I drove around with for months before I decided to take it in. I hate going to the dealer for service as I always feel they want to drain your bank account for unwanted or overpriced repairs. I finally took it in for the 50k service and to have them look into the clutch issue. They wanted $1000 just to open the transmission to diagnose the issue. What is that all about? If it was a VW issue then the grand would be covered. But if it was a normal wear and tear issue then I would be hit with the $1000 to diagnose and then the price of the actual repair. Not good. So it was a total crap shoot. It was also running rough at cold start and from doing some research this is a normal thing with this 2.0 turbo engine and the service tech even admitted it. Too much carbon buildup. They quoted me $900 for fixing this alone. So now I am looking at almost $2000 before the work even began. VW of America does not like to see any negative comments or reviews of their dealers so after much complaining on my part, they opened the tranny and it turned out that it was in fact a VW issue and fixed it for free. I did appreciate that. But it happened after I wrote a letter to the service manager and the general manager after I told them I was going to contact VW of America directly since my brother works for Audi and knows that all of these issues are covered under the CPO warranty. Then the same day I got the car back, the trunk would not open. I took it back yet again and the trunk wiring harness was defective and replaced under warranty. But now I am looking at having the car at the dealership for the third for fourth time. That was fixed and I was on my way again. I actually do not like the car, lots of squeaks and rattles from a 4 year old car. Not good again. I just wanted to get out of it and have the dealer buy it back and walk away. The sales manager said they did not want it. I am only writing this review because the other day I received a letter from them stating that they wanted to buy my car back because of a shortage of used cars. I take extremely good care of all my vehicles and it looks brand new. I went in there this morning to see what they would give me for it. The salesman just wrote down some info on the car and came out 3 minutes later and said they would give me $7800 for it. I was totally insulted. The salesman told me I should go to Carmax and I would probably get more. The trade in value is almost $12k! and my car was in better condition and had less mileage than some of the used CC's they had on their lot for $16k to over $23k. They could have literally taken my car and just put it back on the lot with a sticker price of $16k easily. The sales manager didn't even have any interest at all in coming out at looking at my car and the excellent condition it is in. I felt this was a slap in the face. This is my local VW dealer that my family has purchased cars from for decades and I will not be buying or recommending to anyone to purchase a vehicle from this dealership after all that I have been through. I would not even consider buying or recommending a VW again to anyone. They just feel cheap and made of plastic. I am very disappointed in VW and this dealership. I wanted to like VW again but it did not work. I just wanted them to buy it back and walk away and never look at a VW ever again. But alas I am stuck with it. Bottom line, don't buy a VW, they are not all they are cracked up to be. read more