Walked in on a Tuesday evening around 5pm, looking to get a car for my Mom as a gift. Went through the entire showroom and outside to look at some cars on my own. No one was around to greet me or asked if I needed help. As I walked back in and took my time walking through the entire showroom again, someone appeared and asked if I've been helped. The person asked if I had an appointment and that they will look for help. Didn't realize I needed an appointment either. Waited around for a bit longer and decided to leave. Told the person who asked me if I needed help that I was leaving (he was outside talking to another colleague). His response was that everyone was busy and didn't care that I was leaving. A simple, "I'm sorry about that, can I get your information" or something would have been helpful. I've been to many dealers in the past and this dealer made it seem like they didn't care for my business. read more

Amazing service and friendly staff. Leased a 2026 Tiguan and everything was done effortlessly. Highly recommend

I had a terrible experience at Volkswagen Pasadena, and honestly, I'm still shocked at how poorly I was treated. I went in with a simple request--to help identify a noise coming from my suspension. Instead of actually trying to help, the service advisor (a skinny blonde guy--unfortunately I didn't catch his name) completely brushed me off. He immediately told me they would need to keep the car all day, then started giving me a condescending explanation about how there are "millions of components" and they'd need to do a full inspection... basically talking just to avoid helping. What really crossed the line was when he suggested I should just get rid of the car because it's "probably too old" and buy a new one. That's beyond unprofessional--it's insulting. What makes this even worse is that I'm a returning customer. Just last year, I spent $17,000 + at this same dealership to replace the engine. And this is the level of service I get? I ended up going to Volkswagen Downtown LA instead, and the difference was night and day. The service advisor immediately took a test drive with me, quickly identified the issue, and got it fixed. I ended up spending about $2,500 + (also did additional work), and I'm actually happy I did--because they treated me with respect and professionalism. Avoid Volkswagen Pasadena if you expect basic customer service. This place clearly doesn't value returning customers. read more

Wendy is service department is terrible. First i call in advanced to see if i can come in and they said its not busy nobody at all. I went right away then all sudden they're packed with 47 clients?? Second they didn't have the license plate light replacement available which is understandable not to have those type of parts in stock. Then she tells me she can't reset my oil change light since i did not get an oil change with them/service. However when i go to the dtla dealership they have the part, and had no problem offering me to reset the light for me. They also over charged me saying its going to be $160 to change the light meanwhile im in the dtla dealership getting charger $90 for the parts including the labor. Shady ass service at the pasadena location i would rather go to dtla location. They offered no solution nor was attentive to my situation. read more

The service AND sales department are both wonderful. Very efficient, friendly and so helpful. Ron Hancock was very helpful with my service appointments and made everything so easy. Carson Grueter was amazing in the sales department and made my new lease the easiest I've had. Big John showed me the ropes of my new car and answered all my questions and Dominic Barilla was a great finance guy. So nice and easy to chat with. Even gave me a protein bar! Highly recommend Pasadena VW read more

The best VW dealership in LA. Ramiro was very helpful throughout the car buying process.

I wanted to thank Ron Hancock for handling my warranty issue with my 2018 VW wagon, I first tried 2 dealerships in my area one whom i purchased my car from, and that would be good old Mckenna VW, both dealerships declined to take my vehicle in for warranty repair without first a $750 deposit at Cerritos and $200 deposit at Huntington Beach, when asked why was being charged for a "leaking roof" which turns out to be a very common problem with this particular car model, I was told this was VW of America "thing" that all cars have to pay a deposit then be refunded "if the car is actually under warranty" i quickly reported this to VW of North America and lets just say Mckenna will be in for a rude awakening. Now back to Pasadena i made an appointment over the phone explained my issue gave my cars information to clarify that i was indeed still under my new car bumper to bumper warranty and all i was told was "when would you like to bring the car in" Pasadena did not ask me for any money for a deposit , they did not ask me any stupid questions just straightforward and to the point. Upon Arrival meet Ron and he was very responsive when i texted him, he updated almost every day on what was happening to my vehicle, he was even apologetic when a part ordered for my warranty repair was lost during shipping and he quickly ordered another from another supplier. Thank you again, now your probably wondering why the 4 stars? Not 5 ?. When I arrived to pick up my car i was given the keys by another associate since Ron was out of the office, when i i opened my car door its looks as if my interior was in shambles, my seats was scuffed , my door since my car is beige was marked by i can only tell as shoe marks , now i understand that my warranty repair involved removing and installing a brand new complete headliner and thats a big job, so im sure the technician had to work and struggle moving around my interior trying to remove and install that big part. What i did not understand is why give me the car back when you know perfectly well that the mess made was not cleaned up, i appreciate you Pasadena but this is something you have to ask yourself would you give back a car you worked on in this condition back to the customer? I told the other associate and a porter came and did a wipe down of the panels and tried to remedy the stains. Unfortunately my new beige headliner has scuffs and greased finger prints all over and the fact is my only stain was in the back where the water damage issue when i came in, now the whole new headliner installed is marked everywhere which i now have to take to my detailer address the stains, once again truly thankful to you VW Pasadena as you honored my factory VW warranty but this is a simple fix which i hope you address to your technicians and porters that a vehicle worked on can not be delivered back to the owner this way...... **updated and response to Karl the manager who replied back through YELP. Thank you Karl for your reply unfortunately now that you see some of the pictures i had to spend money to clean up the mess made by your technician , I once again want to emphasize i thank your dealership with helping with my warranty repair but I now can not stand what was done to my interior after, I pride myself by taking care of my car now i just paid my detailer as the headliner as you saw in some pics is basically black along the edges and finger prints all over during its installation at your dealership, you really want to remedy this issue? i first would appreciate a phone call from you, you have my number and this a "long shot" but pay for the cleaning simple as that., ... read more

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This is not your normal dealership. They have exceptional deals and are super transparent and honest about what they can make work. When you go, be sure to ask for Gino. He's the most grounded, calm and professional rep we met while shopping for cars. read more

After trying to work with several local dealership who acted like they were doing me a favor, I was really pleased to find a customer service focused business to buy my car at Volkswagen Pasadena. There are lots of VW dealers near me, but this team was so good that I was willing to drive 100 miles to pick up my car! The internet sales manager (Carson) was really straightforward and easy to work with. He made sure the car was prepped and ready by the time I got there. The sales agent (Arsalan) was amazing. He worked with us when we got there and did everything to make sure I was comfortable. He even gave me his cell number and I have not been shy about texting him when I have questions about the car and he's been really great responding or even researching answers if he doesn't know. The process was as painless as it gets, and I would not hesitate to recommend you buy your next VW here. read more

Best Car Buying Experience! VW Pasadena is amazing! Kevin gave us the best deal on our ID.4--honest, transparent, and no games. He connected us with Carson and Billy, who made the process easy and fun. Billy was clear, detailed and relaxed. Dominic in finance was great too--fast, professional, and experienced. The whole team has been there a long time and truly knows their stuff. We looked all over and no one came close to their deal or service. Highly recommend! Thank You VW Pasadena (Eddy and Debra) read more

My experience with VW was amazing as it always is. I have owned VW's before. and Billy is awesome He's very down to earth and not pushy but also extremely informed and loves the brand it shows. I've always found the customer service at VW sales and repairs to be super friendly, helpful and professional, Thanks VW and Billy once again for a beautiful new car and a great experience! read more

They are Straight forward and polite, a guy at Galpin when we came in looking for a GTI - was rude and told us to "get educated" while trying to sell the car with a mark up. We LEFT and came here and found a better GTI for less money in the color we wanted, without a mark up and they were straight forward and this is gonna be our VW dealer moving on, ask for Carson. Don't go to Galpin‍ read more

Volkswagen Pasadena - Car Dealers Near Me - Pasadena, California

My husband brought his car to his honest mechanic because his engine light was on. His mechanic stated that there was a problem with the struts and to have the Volkwagen dealership check regarding why the engine service light is on. When my husband brought the car to this dealership's service department, they questioned whether or not he was hearing the problems that the mechanic heard. My husband told him what the mechanic said. The service representative was basically questioning my husband as to why he was bringing in the car when my husband wasn't hearing the problems that the mechanic heard. Our honest mechanic was correct. There was a definite problem, and this Volkwagen service department had to keep the car for a couple of days because they had to order the parts that were needed. To make a long story short, the engine service light went on intermittently on the same day in which it was supposedly repaired. My husband contacted their service department. He was told that the engine light must be on in order for them to see what is wrong with the car. How do you book an appointment when they need to see the engine service light on? What part of the light is on intermittently did they not understand? If anything happens to the car or someone while driving the Volkswagen Tiguan, it will be due to Volkswagen's negligence. My husband even contacted their corporate office regarding this problem. I would not recommend purchasing a Volkswagen Tiguan if their own service department is incapable of repairing their own vehicles. read more

Volkswagen Pasadena - Date and Time the Service Engine Light was On - Car Dealers Near Me - Pasadena, California

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If you're reading this, you're one of many who are fearful to step into a car dealership because the process can be so daunting. But let me tell you, the staff here are welcoming and so easy to deal with. Not overly pushy. They know they have a great product and that sells itself but the staff makes you feel right at home! RAY was so knowledgeable and not an aggressive salesman, I felt at ease. Also, we moved much of our dealings to text and I will admit I bothered him after hours (sorry Ray)!! And he was very responsive. I purchased an ID.4, my first Electric car and RAY is the man when it comes to this model! So much great advice! I was lucky they had a very low mileage Certified Pre Owned which added 3 years to the existing warranty. This car was clearly babied, looked factory fresh! They threw in 4 new tires and detailed it too! I could go on and on. Great experience ! read more

Volkswagen Pasadena - Car Dealers Near Me - Pasadena, California

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I visited here last weekend to give my mom some support while she bought herself a new-used car. We both figured it would be good to have some backup so she wouldn't be swindled or taken advantage of and end up paying too much for a car she'd regret buying. Turns out, we had the totally OPPOSITE experience! Noah was absolutely amazing to work with: friendly, relatable, and it really felt like he was on our side when we started working with other people on the cost specifics. Mike was so helpful in providing his honest opinion on the trade-in we had brought and some alternative solutions to any barriers we came across. Our finance contact, Andrew, helped us stay within the desired price range when adding additional coverage gave us some sticker shock. The team at Volkswagen Pasadena quickly assuaged our fears of the car-buying experience and made us feel well taken care of throughout the morning. If you're looking for a VW, I HIGHLY recommend coming here!! read more

Billy at VW pasadena really made the process of buying my new GTI so easy and smooth, as a GTI owner himself it was great to chat about all the cool specs and features. Andrew in finance also made the paperwork part just as painless. If you are considering a VW or a new car in general, give the team at VW Pas a call! read more

Volkswagen Pasadena - My new GTI - Car Dealers Near Me - Pasadena, California

I bought a CPO Arteon from VW Pasadena last month and had a terrific experience. Gino and Omar made the sales experience a breeze - very transparent and honest, patient and responsive on all my questions, while Dom and Andrew in Finance were efficient and no-pressure on any add ons. Car was in washed, full of gas and ready to go when I arrived. I bought this car remotely, sight unseen. Gino provided plenty of photos and answered all my questions. Dom sent me all the paperwork via email and made the signing process smooth and easy. Definitely would buy from VW Pasadena again! read more

I haven't yet got my car back so I will definitely update this review later on today this is solely based on this mornings experience and it was excellent I was helped by Ron I can I'm in a rush needing to get back to work and they helped me out immediately getting me in a uber and back to work much appreciated and thank you for the fast friendly service! read more

I am writing a thank you letter about the wonderful service I received at your dealership. The great service first started with you internet sales group, Kevin and Carson. We are from N. CA so we was not able to come in. They helped us, answered all our question and without pressure to buy. The car was waiting totally clean and ready. Dominic quickLu got us through the financing and made us feel at ease with his friendly manner. Afterwards with lot of patience Ramiro took us on a test ride and explained all the features of our new GTI. He was very knowledgable and was able to answer everything. Than you for the gold star treatment. read more

We bought a CPO Id4 and it was the best experience we've had at a dealership. Less than 3 hours start to finish. Alex, Andrew, and Carson were very friendly and helpful. No pressure, and a fair price. Overall it was a very positive experience! read more

Had a great experience at Volkswagen Pasadena. Billy was a great help in getting me into my new atlas! Highly recommended!

Top notch VW dealership to deal a d work with. VW Pasadena not only made us the best deal on our Atlas, they made the entire transaction seamless. Communication with Karl was beyond excellent as he was super responsive and offered us a great deal. When arriving to pick up our new Atlas, Alex and the entire team was kind, helpful and informative. Alex was extremely knowledgeable and pointed out all of the new features and options on our new car and his communication and follow up was reassuring in knowing that our purchase was appreciated. Highly recommend shopping and purchasing from VW Pasadena. read more

They are good! They provide excellent customer service and always go above and beyond to make lifelong VW car owners like myself feel comfortable and at ease when buying and owning their brand. Unlike other companies, there are no hidden fees or costs, and they will never try to upsell you. My most recent car was purchased with them and the process was as smooth as butter! In the case of uncertainty and problems, they would gladly give me time to resolve them. Having been to some dealerships, I can tell you it is rare to come across a dealership of this caliber. As much as I enjoy cruising and launching my VW GTI, I enjoy having it in my driveway. The Pasadena dealership is wonderful, and Volkswagen is a marvel of German engineering. I would like to point out that the people who work there are genuine, helpful, and treat everyone like a regular person. It's nice to be in an environment like this. If you're waiting for your ride, you could talk shop all day or do some work or studying. read more

I had a great experience overall leasing my vehicle at this dealership. Everyone was so helpful and made the process so fast and easy for us! Thank you Billy,Kevin, Mike & Andrew!! :) read more

Volkswagen Pasadena - 2024 Volkswagen Tiguan SE - Car Dealers Near Me - Pasadena, California

My mom and I had such a fantastic experience buying my first car at VW Pasadena! From the first phone interaction with Kevin Ho, to meeting our wonderful salesperson Arsalan Baig, to finalizing paperwork with Andrew Perez -- each of them were professional, friendly, and genuinely helpful every step of the way. They made the process smooth, transparent, and actually enjoyable. We left feeling confident of our purchase and well taken care of. Highly recommend this team and VW Pasadena! read more

Just bought a new 2025 VW Taos SE that will be for my wife and both of us on trips. Great car for the price and the buying experience at Pasadena VW was so easy. Ramiro was beyon nice and accommodating as well as very knowledgeable. Same for the finance manager. It was such a good experience my daughter bought a new 2024 VW ID4 the same day for an insane price. They are excellent sales people in terms of understanding your needs and helping you meet your goals. read more

Noah aka la machine was a pleasure to work with !! The staff is very professional and friendly This is my fourth VW I have owned this is one of my favorite dealership. read more

Volkswagen Pasadena - Love our Taos ! - Car Dealers Near Me - Pasadena, California

Worst customer service experience! Unfriendly workers who make you feel they are just way too busy to help. Maybe they were just having a bad day? I get that. Had to get our breaks checked so came back on a couple occasions and the experience was the same. I guess everyday is a bad day for them... Doesn't make us want to come back here for service. read more

Service department is great; however, cashier has such bad attitude! Just because I took only one minute to read the paper works that she wanted me to sign, she threw my copy to me? It's so unprofessional and a sign of lacking of family education. read more

Worst service ever Car i picked up dirty They put the mileage on the paperwork the same but there was a 2 mileage difference Had to take it back to be cleaned Why are my back seats dirty And they email and text me daily for a review Stop it so annoying read more

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I scheduled an appointment for a service repair last night and dropped off my car this morning at 730am. I was able to leave my keys with a service technician and then rushed to work - Happy I didnt have to stay for the whole process. I picked up my car this evening around 520pm and there was a huge line wrapped around the dealership. I thought it was for a sales event or something. Jesus brought my car around to the back and I asked him what the event was. He shared that Fluffy was signing autographs and doing a meet and greet as he has the Volkswagen Bus there. I was thrilled to know that one of my favorite comedians Fluffy was there so I had to wait in line. Jesus offered to drop me off in one of the Volkswagen parking lots and then later he could find me in the line and help me move my car. That was incredibly generous of him to do so. Jesus found me in line about an hour or so into waiting, and he moved my car from the lot to the front entrance of the dealership. I am so grateful for his generosity and also for sharing with me about the event! Thank you Jesus for going above and beyond for me! I appreciate that very much so! I am also happy with the service team in sending updates regarding my vehicle and having my car ready and washed and waxed by the end of the day. Best service yet! Thank you to the Volkswagen Pasadena Team! :) read more

Was scared to take my car to a dealership for service. Took it to a few different mechanics first and finally got the bullet. Just when everything seemed to be going wrong, my transmission fails. I was helped by Clair Servin who took amazing care of me. I received the kind of service one fantasizes about getting from a dealership in some kind of utopian dreamland. Claire is probably unaware, but she basically saved Christmas for me. Her communication was snappy, yet polite and professional. She clearly knows cars and by attitude and action, is dedicated to having happy customers. My expectation was that they'd try to squeeze every cent they could out of me. Instead, they truly worked on my behalf and won over a proud customer. Everyone wins. Thanks, Claire, and VW of Pasadena! You guys are awesome. Don't change! Best, Jonathan read more

I'm a loyal customer thanks to my daughter and will not own anything else besides VW ever again from Pasadena Volkswagen. This dealer EVEN during construction outperforms any other dealer any make and model in my opinion, I have shopped around. My GO TO for SALES/ finance department is JAMAL. The customer care and service at Pasadena Volkswagen is truly unmatchable. I write a review every time I am there because I am amazed at the consistent quality of service. My GO TO for SERVICE department is CLAIR. These are extremely experienced and knowledgeable employees you can trust!!! Thank you Pas VW read more

Arsalan was extremely professional and helpful in finding me a car to purchase. He was knowledgeable and made me feel comfortable during the process (not something I enjoy doing). The sales and finance team were all very nice and helped make it a good experience. read more

Just bought a new GTI from VW Pasadena and it was as good of an experience as I could ask for. Not only were they super helpful and accommodating in locating the specific car I was looking for (they didn't have it on hand but were able to bring it in the next day) but everyone was extremely friendly and not "salesy" in my interactions with them. I dealt with Kevin, Arsalan, Wally, Dominic, Mike, and Andrew all of whom were awesome and made the whole car buying process very efficient and as painless as possible. I would absolutely recommend friends and family to go with this dealership and would be happy to deal with them in the future for my next car. read more

Volkswagen Pasadena - 2024 Golf GTI 380 SE. Very happy with the Graphite Gray color they were able to locate for me! - Car Dealers Near Me - Pasadena, California

After, being treated so rudely at Volkswagen Downtown LA by their financial advisor. Had a great experienced at Pasadena Volkswagen ...:. Arsalan & Ramiro are knowledgeable and patient with all our questions. They showed every vehicle we liked and let us test drive it . We decided to purchase White Jetta 2023 , the general manager Mike also offer the best purchase offers ,incentives and VW credit financial perps. read more

I can't say enough good things about my experience purchasing a 2024 Taos from Volkswagen Pasadena! My introduction started online with Kevin Ho who was responsive and attentive with all my questions prior to arriving at the dealership. Once I did arrive he introduced me to Jorge Garcia who was friendly and personable, completely putting me at ease throughout the sales process. And last but not least was my interaction with Dominic Barilla who handled my financing paperwork. I admit I have horror stories from past experiences sitting down to complete the paperwork and being pressured for over an hour while saying 'no thank you' over and over. But this interaction couldn't have been further from that type of experience, Dominic was thorough and knowledgeable in regards to all the options and information provided as well as easy going and relaxed which made me feel completely comfortable throughout the process. When I'm ready to make my next purchase again, Volkswagen Pasadena is the dealership I'm going to think of first!! read more

I have been going to automobile dealers for about 60 years. Never have I had a better experience than I have had at VW Pasadena. I felt welcomed, spoken to honestly, and treated as a valued client. Jay, Jorge and Kevin are so professional, patient and so willing to be as helpful and wanting to educate and support us in every way. It was easy to see that this dealership is run by persons who care about their employees and customers. We have all have had negative experiences with auto dealers. I assume. We were just blown away by how well we were treated. Other sales staff were equally friendly. read more

I had my car stolen and have been struggling with my auto insurance company to get it totaled so I could buy a new car. I have been through the ringer with insurance, rental car companies and then car dealerships playing the game that they play. Were in in Huntington Beach and were told a number over the phone. When we got there my husband told them that Pasadena was going to give us a fair price and they said that Pasadena was lying, trying to call our bluff. We left HB, drove 1.5 hrs to Pasadena and Alex helped us with the deal we wanted with none of the car sales tactics that we are all use to. No finger guns here! They were helpful and had us out of there quick. read more

I recommend this dealership, Arsalan and Michael were so hospitable. They made us feel at home and they were honest and upfront with us. read more

Volkswagen Pasadena - Was able to buy my wife her dream car - Car Dealers Near Me - Pasadena, California