Review : Volvo Dealership, salesman, sales manager(?), finance and vehicle XC60 My wife and I first saw the Volvo XC60 at the DC Auto Show last year, and it really stood out to us compared to all the other brands we looked at. Recently, we decided to visit the dealership to see it in person and take a test drive. From the beginning, we told the salesman we were just looking and not ready to buy that day. After the drive, of course came the question: "How do you like it?" We reminded him again that we were only shopping and comparing prices. At first, he wasn't pushy -- but once a price was given, the pressure started. "What would it take to buy today?" I understand salespeople want to close deals, but when it comes to such a large purchase, I don't want to be pushed into a same-day decision. We left and stopped at the Lexus dealer down the road to see what they had. No sooner we arrived home, the text messages began -- first from the salesman, then from the sales manager: "What would it take for you to take the car today?" After talking it over for a few days my wife really wanted the XC60, so she texted back and we moved forward with the purchase. After agreeing to buy, we filled out the finance application and emailed all the required information ahead of time, since we live an hour away and wanted to speed things up. When we arrived, however, the salesman claimed the pictures we sent were blurry. They weren't blurry when we sent them. If you got too busy to process them, just say so -- don't make excuses. On top of that, I still don't understand why buying a car takes hours. Even after agreeing to buy, we had to sit through a long process, and when signing paperwork the finance/processing person tried to upsell us on multiple add-ons. Why can't the salesperson cover those options upfront so the customer can make a decision in one step? Better yet, bundle those extras into the initial price so buyers don't have to sit through another sales pitch. Overall, we love the vehicle itself. But the buying experience left a lot to be desired. Between the pushy follow-up messages, the finance application not being handled properly, and the long, drawn-out process, I'm not sure I'd make another purchase at this dealership again. Overall, so far we like the car it looks great and rides very well. read more

Very unhappy with Volvo Annapolis. First the car, XC90. I have never had a car that had so many problems. Second, waiting weeks to get an appointment, then non-responsive, I have to call to get the status. This and the car have spoiled my entire view of Volvo and Volvo Annapolis. I will never own another. Infinity was much better. read more

2 bad experiences with the service department. I called and set up an appointment and the girl never put it into the system. I showed up and was told to come back a week later. This week I called and left a voice mail. No call back. I called again and was told they can't give me a quote for service and someone would call me back. No call back again. Called them back again and was told they can't quote me even though I have the text from Volvo Annapolis on what work needs to be done. I am trying to give them my business but have to take it to another dealership. read more

My experience at Volvo of Annapolis was nothing short of outstanding from the moment I pulled into the parking lot to the moment that I drove away in my new car. Christian, Bruce, Michael, Devin and Corey are a great team and ensured a smooth process end to end. I can't thank the team at Annapolis Volvo enough. I am very happy with my new vehicle and was very impressed with the overall process. read more

Complete JOKE. The place is the epidimy of poor service, lack of professionalism disregard for safety of vehicles and poor service staff, I ca t even imagine how there service manager Shawn Fenwick has that title and Kevin. These guys shouldn't be in charge of a donut shop!!!!! They must be fluffing upper management, because their conduct is subpar. Beware of this business, poor practices on selling vehicles and servicing vehicles. read more

Allan and Devin were a great team in getting me through the process of trading a car in and taking possession of another. Second time returning customer! read more

First rate service!!! It was perfect. Kevin and Michelle went above and beyond to assist me on short notice with a key fob issue. Thank you

Jonathan Winternitz in parts does an excellent job. Fast. Efficient. Knows his stuff! Thanks Jon!

DRIVE 4-5 hours for NO REASON! Let me tell you a little bit about my story, so you don't have to go through this yourself. I contacted Volvo of Annapolis on 7th August 2020 on the online chat from their website. After talking to some gentleman called "Anthony", he asked me for permission to be contacted over the phone by one of their sales representatives. I give him the permission. After a couple of hours of waiting, I decided to call them myself. First 3-4 phone calls were never answered. The lady at the front desk kept sending the call to different salesmen but all the calls went to voicemail. I was wondering how all 7-10 sales rep were so busy in the same time. But after waiting 30 more minutes, I decided to call again. She transferred me to a gentleman called Joe. Joe helped me with the vehicle I was inquiring about: a 2017 Volvo S90 T6 Inscription Certified. He said he is driving one himself, with the same combination color. We talked about details and finance. I was very interested in their offer for financing through Volvo. I asked a question that Joe didn't know how to answer to and he said he will check with his Finance Manager and call me right back. After 2 more hours of waiting, I decided to call again and see what is going on. Joe said sorry, he forgot to call because it was busy. After answering my question, I told him I will be driving towards Volvo of Annapolis. I SPECIFIED that I am coming from 2 hours - 2 hours and a half of driving, so I just wanted to make sure everything is okay and the car is ready. 30-45 min before getting there, I called AGAIN and I let them know I am getting close. I arrived at the dealership and I finally met Joe. An elderly gentleman who didn't really cared about social distancing and COVID. I asked for the keys to the vehicle and in the meantime I spotted the vehicle parked in the front of the dealership, so I went to take a look at it. After 10-15 minutes, Joe came outside and said "I have some bad news, the vehicle is being sold right in this moment!". I said "WHAT?! ⁉ How is this possible??? I called 5 times today to make sure the vehicle is available and I requested a day off from work, and all this for no reason?!". He apologized and he tried to make me buy a different car that I was not interested in at all. He said:"I'm so sorry, there's 7 of us here and none of us knows what the others are doing!" I am sorry for you Joe and I think you and your manager should be fired! If there is 7 of you there and you all cannot communicate and cannot keep up with each other, there is a BIG PROBLEM. Either this place needs a new head manager, who can take care if his employees or Joe has no idea how to sell cars and how to communicate with his customers. IT IS UNACCEPTABLE FOR THEM to sell a car to someone "who came in to test drive an Volvo S80 white, but saw this one and decided to buy it", when they had someone on the road driving towards the dealership already, after requesting a day off from work. SHAME ON VOLVO OF ANNAPOLIS! 5 hours of driving and being on the road, wasting gas and tolls money and a day of work, for NOTHING!? I won't be coming back here again. Some other things: after that vehicle was sold, he tried to show me a Volvo S90 T5 Momentum, which I didn't even want to look at, and the battery was dead. The car won't even start. Then, Joe found a 2020 S90 R-Design, and we went for a test-drive, just so he can wash a little shame off the situation. But I didn't like that one either. He knew the buttons and the options the vehicle had. I kept telling him I know what those buttons do and what they are because I have already a vehicle that had more options available than that Volvo, but he kept trying to explain me what Adaptive Cruise Control and Head Up Display is... OVERALL, the experience with Volvo of Annapolis was poor. I won't recommend them and I won't drive there again. Heading to Volvo of Falls Church to buy a vehicle from them. Added pictures with the two vehicles I mentioned in my review. read more

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We just walked in to look at a car. There were 5 salespeople and not a single one said hello. We then started looking at cars on the floor. Nothing. Not even a wave! What the heck? $80,000 for a car and not even the courtesy of a hello. They did me a favor. I understand clearly their customer service policy. read more

Bought my wife's 2017, Volvo XC 90 T-8 with Excellence package at this dealership. The sales portion went very well but I was conned into buying a $10,000 special bumper-to-bumper warranty aftermarket product by the sales manager. It covered everything except for tires brakes oil change, and usual wear and tear items which I thought was acceptable. Recently I had a windshield issue where the seals failed and water poured into the car. I brought it to my local Volvo dealership and had it repaired but this warranty would not cover that. Apparently it covers virtually nothing and it was a total $10,000 rip off. If you purchase a vehicle here, do not buy any aftermarket products from these people. They are all crooks. I have called repeatedly and gotten no response. They don't care. I'm not saying you shouldn't buy a Volvo here, it's probably as good as any other dealership, but I would never buy any aftermarket insurance or other products from these people. read more

Eli was my sales consultant and his knowledge and respect for me the customer was outstanding. Come see Eli at the Pre-Owned center of Volvo Cars Annapolis read more

My family had three auto franchises for 30 years, and I worked there from age 13-30. I know good and bad service when I see them. I wish I'd have been able to have Damir work at our store! He was professional, attentive (returned texts and calls), helpful to the extreme, courteous, and friendly. Ok, he may or may not be a Boy Scout, but he's an excellent salesperson. We love our new XC60 AWD T5 Inscription, and were impressed every step along the way from a Sunday morning visit to the back (sneaky) lot, all the way to the time of our delivery. The dealership is smallish (big enough), but extremely modern, clean, bright, pleasant, welcoming. Again, from the perspective of would I hire them, here are a few callouts for their friendliness and professionalism: Bruce- Sls Mgr, Damir -of course, Corey - Product Knowledge expert, Vicki - receptionist, Walt - Service Desk, and Morija -Parts counter. My rating...10 out of 10. read more

Annapolis Volvo continues to operate in a professional luxury standard. The management, staff, and delivery of vehicles are unmatched. From the moment you walk in, test drive, purchase, and receive delivery, you pay for what you receive- a high-quality vehicle at an honest price with professional fashion. Thanks Volvo Cars Annapolis! read more

I've had to bring my car to this Volvo location twice and each time I received discriminatory service. Not only was I discriminated against because I am African American but because I have an older model car. Walt was the service assistant I dealt with and he is absolutely racist. Each time I walked in to drop my car off he walked away, when I spoke with him on the phone his tone was sassy and he treated me as if it was beneath him to deal with my car. I would never return to this location nor will I be buying another Volvo in the future! They should be embarrassed to be in business! DO NOT Bring Your car to this location for service. And I definitely wouldn't purchase one from them either. Absolutely disgusting!!! read more

They should rename this place to a stealership instead of dealership. Never written a bad review in my life but god damn will these people squeeze you for every penny you are worth. Warranty's mean nothing because they will just find another issue that also costs that's outside of it. Oh and did I mention they lie as well about what they do and don't do to your car. Anyway I know this was pretty scathing, only upside is staff was polite. In short, don't go here unless you have to get specific work done you can't get anywhere else and even if you can, drive to a better dealership, probably have better luck. I won't be going here again unless I have no other option. read more

This review is for the Parts Dept. Friendly customer service. They had the piece in stock I needed for my seat. Also got a military discount! read more

Excellent service and professional salespeople! Bobby was on point in assisting me with everything that I wanted. He showed my husband and I a few cars that met my criteria. He showed us each car, let us test drive them up and down Route 50 and explained all of the necessary information. I didn't feel like I was being forced to buy anything or rushed to make a decision. Bobby really took his time to get me what I wanted and succeeded in finding me the perfect Volvo S60 to fit my needs. The Volvo I purchased needed a few things fixed on it before taking it home, and Bobby and Mike (the sales manager) assured me that all things would be fixed and ready for pickup the following business day. When I arrived to pick up my Volvo, Bobby took the time to show me how everything worked in the car. The car was freshly washed and waxed and looked immaculate. Thank you Bobby, Mike and Annapolis Volvo for making my car buying experience a breeze! read more

Unbeknownst to me, I was sold a pre-owned 2020 V60 R-model around two months ago with vibration in the front end and a defective tire. As I drove the car off the lot, I notified my salesman that there was an issue. He said it was common for cars sitting on the lot. I said ok, and decided to give it a week or two to work itself out. Well, it did not resolve itself and I had to take it for service which could not be scheduled for another couple of weeks due to availability at a closer dealership. Upon my arrival, the service rep notified me upon initial inspection that a tire was defective and probably would not pass inspection. I told the service rep that I was sold the tire in that current condition, that it had to have passed MD inspection as I had the photos to proving it was sold in that condition, and he was flabbergasted. So, while at Alexandria I called Annapolis to inform them of the revelation and they denied it outright and said I must have driven over a pothole. They also said not to have the car repaired at Alexandria, and to send the report over to their location so it could repaired in Annapolis. Alexandria notified me the following day that the car required a double front end rotor replacement. Couple that with the defective tire, it makes you wonder how this car passed MD inspection. I obviously had the car repaired in Alexandria, who could not have been more professional. They asked if I had heard back from Annapolis regarding the tire, and unfortunately I did not, so they sent me on my way with a repaired front end and the defective tire as they expressed it was Annapolis who should have to repair the situation. I had sent several emails to several individuals trying to have this resolved and it wasn't until I posted a review on their website that someone actually contacted me. I informed them of the situation, and they have unfortunately become radio silent once again. After reading another review, I am convinced it was never run through MD inspection as it would have never passed in the condition I had bought it in. Shady in my opinion. I will update to keep the fact that this dealership is less than honest fresh in everyones mind. Oh, and I was told by the salesman that Annapolis Service Department is the absolute best, second to none when it comes to car repairs... read more

I went to Volvo of Annapolis on 1/23 with a pre-approval letter from my bank. Found a car I liked and was told it was Maryland State Inspected (it's the law) and decided to move forward with the purchase. Gave them my down payment and was out the door in under an hour happy as can be! Little did I know.... That instead of running my credit app through MY bank as requested and instructed, Volvo of Annapolis instead shopped my credit through their own sources (2 hard inquiries - NONE with my bank) and I ended up with a loan through Ally Bank at 3% higher than my pre approval with MY bank AND THEN I find out the car Volvo of Annapolis sold me NEVER EVER was Maryland Inspected. Lies!!!! For over a month, Volvo of Annapolis has perpetrated this hoax and put profits over my family's safety and allowed us to drive in a car that may or may not be safe to even be on the road but was happy as can be to take my money. After speaking to Anthony Ferrigine (Sales Manager at Volvo of Annapolis) to try and resolve this illegal mess reasonably, Volvo of Annapolis refuses to do so. Instead of doing the right thing and being accountable they gave me an ultimatum which I refused to accept because I'm not going to be bullied by a car dealership that can't even do their job at their job. The only thing I did wrong was show up at Annapolis Volvo trying to buy a car. Buyer beware. read more

Worst service center I have ever experienced. 1. Won't work on your car the day you have an appointment. It may take several days longer before they will even look at it. Whatever you do, do NOT expect to wait in their lobby for the work to get done! 2. Completely unable to provide an accurate time estimate for work to be completed. 1 day's work as quoted has ended up being over a month because they can't figure out what parts you actually need, so they end up doing a little work, ordering parts, taking another look at it, ordering more parts, telling me the car is in pieces again so you can't have it back until we get the next round of parts. 3. Have had my car more than I have over the course of the last month and a half... went in for 15,000 mile regular maintenance and a new seat cover. 4. Only have two loaner cars and guess what?! Both loaned out! No wonder. They can't complete a job. 5. Do not expect a call from anyone to let you know what is going on with your car. Its on you to find out when work is done, if they need approval to order new parts, what delays might be headed your way (and there certainly will be), etc. Just don't bother bringing your car here. There are other service centers in Annapolis that do Volvos. Try one. Any one. It can't possibly be worse customer service or worse repair work. read more

After paying $1000 for my 100,000 check and new brake pads, I was sent home with most of my lug nuts missing from my front tires. Drove on the Beltway for a day and a half. Feel very fortunate that I did not have an accident. Had to have it towed to the dealership. Never received an apology, just an "I don't know how this happened." I expected better from Volvo. read more

Poor business practices, unmotivated & untrustworthy. We made an official inquiry and asked for a price quote on a certified XC90. No one responded online for nearly 36 hours when a different salesperson finally contacted us and assured us she'd get us a price quote after the weekend and that it was still going through their shop process. Got a call Monday stating Volvo Cars Annapolis has taken a deposit on the vehicle from another party. We were first in line to buy this vehicle, but were never given a price quote (despite repeated requests). To add insult to injury, they then failed to give us the first opportunity to buy this car...because of their repeated failure to give us a quote. read more

This service department is an absolute joke. I did not buy my car here, so I can't speak to the sales experience. I have a company car that requires service happen at the dealership for the first year. The first time I came was for my first oil change. I indicated on the phone when scheduling the appointment that I would be waiting for the car. It took 2 hours... a long time, but nothing compared to my next experiences. I brought the car again (new car, less than 15k miles) to be inspected to transition car registration to Maryland. There was a small chip in the windshield on the passenger side, it was smaller than a dime (I measured with a dime from the inside and outside). I was told that the car could not pass inspection because of the "chip that is bigger than 1/2 inch." I brought the service rep out to the car with me. Showed him that the chip was definitely not 1/2 inch, as it was smaller than a dime. He agreed and went to talk with the inspector about passing my car. When he came back out he told me the inspector would not pass my car because of "a variety of micro cracks around the windshield that add up to larger than a half inch."... um, what? What's a micro crack? How do you quantify a micro crack? What is the math used to add up all these "micro cracks" with the small chip to get an issue bigger than a 1/2 inch. They were incredibly condescending and wouldn't explain anything else to me. They told me I needed to get the windshield replaced, but once I did I could just swing back in with the car and they could pass the car within a matter of minutes. This time I'm at the dealership for 2.5 hours. To inspect a new car. With an appointment. I got the windshield replaced, the auto glass technician said he has never replaced a windshield for such a small crack that is not in the driver's field of view. Because, remember, the "micro cracks"... whatever, the windshield is replaced. I call the service department at the dealership to verify I just need to swing back in with the car. They tell me yes, no problem, won't take long. I bring the car in the next day. Then they tell me that it has been more than 1000 miles since the last inspection so the car needs to be fully inspected again. A total joke. I drive for work, so mileage adds up fast; this 1k mile limit was NEVER mentioned in all the times I talked to the dealership. Additionally, I'm pretty positive there was no reason that my car didn't pass in the first place, other than nobody being willing to admit they were wrong. Maybe they tried to pull something over on me, maybe they just made a simple mistake with the first inspection. Either way this entire fiasco is completely unnecessary. Take your Volvo somewhere else, anywhere else, for service. Unless you enjoy spending several of your days at a car dealership, then come for sure. read more

Volvo cars of Annapolis was absolutely superb in arranging the purchase of my Volvo XC 90 from the lease that I had the service department was superb delivery and everything about my experience there was positive I'm in my 80s and I've had over 60 cars in my lifetime and probably dealt with 20 dealerships this is the best that I've ever experienced read more

You should disclose "full cost of services" up front. I brought my car in to have a new tire installed. When I called the parts department, I was told the cost of the tire, which is what I thought I would pay. When the work was completed and I picked up the car, I didn't expect to be told I would have to pay an additional amount. This should have been explained to me from the start so I could have made a more informed decision about where to have my car serviced. I live half an hour from the Annapolis location. Based on total cost and location, I may have chosen differently. This will definitely be a consideration in the future. Other than that, the actual service was great. read more

Yesterday I traded in my 2019 XC90 Inscription not because I needed a NEW car (trust me she was absolutely perfect and gorgeous!) but because I wanted to support our community. Sounds crazy but it's rare these days that in the "sales" world people are appreciated for the services they provide to customers and clients. My salesman Greg I met during a service appointment. I was casually strolling the new car section 6 months ago just wasting time. Speaking to Greg during that brief and casual conversation I formed a genuine bond and appreciation for his knowledge, time and professionalism. Not to mention his dedication to our country as a retired Marine and Father to 4. During our last encounter Greg shared with me that he had donated his commission check and time to Toys for Tots. That was my turning point I knew it was time to lock down the sale! This car dealership has phenomenal employees from Walt at the Service center to Greg in Sales and Tony in Finance and Bruce the GM. Let's be honest, how many people stick with a brand because of their service advisor? I can say myself for sure. These guys and gals of Volvo Cars Annapolis NEVER disappoint. The NEW car is pretty sweet too! Going above and beyond my baby came wrapped with a RED BOW! It was such a beautiful and sweet surprise. As always a great experience! read more

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Facilities were very nice and convenient. We had our baby with us and bathroom had changing table with a diaper genie which was so nice. Also had a room available for me to breastfeed when I needed to. Staff was so welcoming, helpful, and nice. We were there for awhile and when I got hungry they had drinks and snacks available as well. Great buying experience read more

Literally the worse servicing and overall experience Ever! I was warned by several people in town not to bring my car to this dealership for servicing (I understand the sales area is different from servicing). However, I always try to support local businesses. After making a Saturday AM appt for servicing for a noise coming from the front right end of the car (with 30,000 miles on it), the service guy at the front desk told me he had no record that I was dropping the car (not the first time this has happened). They took the car and said they would call by end of day with an update. Forward a week later-I had to call the service manager to ask him to looking into it since I had almost no information during the week except to hear that they could not find the problem but could clearly hear the clanking sound. Well, I had to leave 3 messages to get the service manager to even call me back with an update by week's end. My last conversation on Friday afternoon was that they'd had no luck and he would call me on Monday. That evening we got a call saying the car was ready. The issue was a strut. Fast forward to Monday evening when we arrived to pick up the car. The inside and outside of the car was covered in black grease. They had not even bothered to put down covers on the floor mats. Although Volvo corporate policy states that all cars are washed upon completely repairs, this was certainly not the case. I have had the car serviced several times at this location and it has never once been washed when I picked it up. This time, after already having a bad experience with servicing, they didn't bother to waste the exterior much less cleaning the grease off the inside side doors, steering wheel, carpeting, console and dash. Even my pedals had grease on them. Before a sales guy told me he was shocked and suggest I contact corporate, he whisked the car away and said they'd clean it up. I insisted on a full cleaning and left the car. A day later I received a curt message telling me to pick up my car. When I asked the sales manager what excuse the service department gave for damaging my car with grease he coldly said he cleaned my car but questioned if the car didn't come in with the grease already in/on it! I guess I shouldn't be surprised. It was a classic turn it around on the customer and tell them not to come back. I should have listened when told to avoid servicing at Annapolis Volvo. Attached are photos of before and after they supposedly cleaned my car. read more

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Easily the best Volvo dealership I've been to. I'm from out of town, but needed some minor repairs on some of my car's sensors. I walked in and they took me right away. The service manager Luis was a pleasure to work with. read more

People really amaze me! Went car shopping today and decided to stop at the Volvo in Annapolis. I was set on one car so I knew exactly what I wanted. Got out of the car ( mind you I was on crutches) and absolutely NO one, not one single sales person came out to greet us. The receptionist along with another guy just looked at us but no one came out to greet us. How can you run a business like this? We must have been there 30 minutes going (hopping) from car to car. Why? We decided to leave and even though Annapolis is closer to us we decided to get in the car and drive to Silver Spring. Amazingly disappointed but not surprised how we were treated! Also- as we decided to get in the car someone finally decided to come out and asked if we needed anything. No thank you! Too late dude- I'll take my money and buy my car elsewhere! read more

The best customer service I have ever received when purchasing a car. Everyone I dealt with is honest, responsive and extremely helpful.

Purchasing our 2019 vehicle was a great experience! I would highly recommend this dealership to anyone who is looking for a new vehicle. Our salesmen was down to earth, honest and absolutely wonderful. We setup an appointment for Saturday at 9 am and when we arrived we were greeted immediately where 2 cars were waiting for our final decision. The test drive was enjoyable as the salesman walked us through all the features. I never thought I'd drive a Volvo until I walked through the doors of this dealership with the customer service we received my family and I will be life long Volvo customers. It's amazing how an interaction can change everything. No more dreadful car buying experiences. That's something to celebrate. read more

First I must preface this review with the disclaimer that I am reviewing a Car Dealership. The bar is set very low. Our salesperson was very nice. We knew exactly what we came in to buy so there wasn't much 'selling' needed. And when we decided to test a few other options, no pressure to upgrade. They matched our bank's low rate and gave us blue-book on our trade. No complaints there. There was a bit of a challenge physically taking the car home. A few cosmetic repairs needed to be fixed. We were told it would be less than a day, which turned out to be 3-days, which involved a drive from DC to Annapolis only to return to DC without the car, which was frustrating. We finally picked up the car mid week with one of the two repairs still to be completed. (part on order) The following weekend we schlepped back to Annapolis to get the part installed and this is when things got a bit bizarre. They tried to install the part with the car sitting in the lot but had no success. So the car got moved into the service bay. When it emerged we were told that they needed to install it with a "special gel" . When we took a look, we noticed one of the part's plastic clips broken off on the floor and the "special gel" (aka Super Glue) was running down the console. (yuk) We are now awaiting a new console piece, and another original part. So why the four star rating? Remember the disclaimer, this is a Car Dealership. Many behave much much worse. Too often you need to bring your own "special gel" to avoid major discomfort. All things considered, we had a remarkably pleasant experience at Annapolis Volvo and will likely go back to for our next car. If you are looking for a new Volvo, they should be top on your list. If you are looking for a used Volvo, head to Annapolis if CarMax doesn't have what you're looking for. read more

I've had service completed here on several occasions and do not have any complaints. They are not any more expensive than any other Volvo dealership I've been to. Maybe a little more expensive than some garages I've been to, but you're paying for their experience and knowledge concerning Volvos; and they are VERY good at that. Service is usually very friendly and I usually find the cost to be fair. My only complaint is the location. There is absolutely nothing within walking distance to keep you occupied while you wait for service. read more

Good and honest people. They will help you with anything you need. They are a nice staff.

I've been bringing my 2015 V60 to Annapolis Volvo for the last four years. Admittedly, I've never felt welcomed at this dealership but it the most convenient. I also feel their charges are very high. However, during my last visit this week I really felt they overcharged me. I was getting a 80K service that I scheduled online. The charge of $649 was listed on the website when I scheduled the service. When I brought my car into the shop the service rep told me it was going to cost $799. I told her that wasn't what was listed on the website. She was adamant that it was $799. I asked her if I could apply an expired 10% service coupon and she vibrantly said "yes, we can still use it". While waiting, I went through the steps of scheduling service and saw where it stated that the service was $649. She took a photo of what I showed her and said she needed to show it to her manager. When the work was complete and bill shared, they did honor the $649, as stated on their website, HOWEVER, they no longer honored the coupon because the manager said "they already discounted $150 and couldn't apply the 10% discount...and it was expired". Now all of the sudden they're offering me a "discount of $150" when their website stated that was the price. I didn't make it up. Also, now the coupon is no longer valid. I looked on their website a few days later and now the 80K service is $749...$50 less than their originally quoted. read more

My husband and I had the most wonderful experience yesterday at Annapolis Volvo. Anthony and Butch were so patient and helped us find our very first Volvo. We are thrilled with the car that we got an incredible deal on. For me, the experience of purchasing a luxury car in my price range was better then I could have imagined. I am thrilled to have a great 100,000 mile bumper to bumper warranty. Before I made the purchase I looked around and no one could come near the great warranty or the amazing price. On the way home from the dealership my husband said to me "we are going to be a Volvo family." I can't wait to get our next Volvo!! Thank you Anthony and Butch for being so great! read more

Unfortunately, I have had the worst experience with Volvo of Annapolis. So bad that I will be reaching out to people a step above them. For the last month I have had a vehicle towed from Ocean city Maryland, which cost over $500, twice, there AND back, each time, with my towing company so they could fix the problem with one of my customers vehicles. The window would not go up and this is all we were trying to fix. The first time when I received the car back the window didn't work. The tech/service writer Luis lied to me over the phone saying the window didn't work because of the "dead battery". So I went out to the vehicle and it not only started right up, we did a battery check and it was a good battery. Needless to say after Luis got nasty with me, I started talking to his manager David. David told me to bring the vehicle back (AT MY TOWING EXPENSE) and he would fix the problem. So we once again got it towed back to Annapolis to have the problem fixed. After paying them $200 and having it towed up twice, I figured they would make it right, but they did not. I've spend over a month trying to contact them regarding the window still not working and never received a call back from David(after two weeks). I was then directed to the general manager Anthony who has no knowledge about vehicles. After feeling belittled on the phone by Anthony (the GM) in regards to my customers vehicle and the way I had been treated by Luis and David, which he did not care that Luis used inappropriate language on the phone with me, all I asked for was a refund for the service we paid for and did not receive. He told me there was no way he would reimburse me because they "did what we asked", even though the problem was not fixed both times we brought the vehicle up. They never contacted us in regards to the problem not being fixed or any issues with it. Bottom line, I work in a mechanical shop and deal with situations like this all the time and you are suppose to make your customers happy and be reasonable with them and they were not at all. I would personally never recommend anybody going to this dealership, especially with their labor rate (over $150 an hour) vs. ours that is $95 an hour. They ripped off my company and are proceeding to do so! Once again, most disappointing situation I have ever ever EVER dealt with! DO NOT LET THEM STEAL FROM YOU LIKE THEY DID TO US! read more

I have never had such shoddy treatment or experience with a named dealership in my life! We purchased 2007 Dodge Nitro 10/04 from Annapolis Volvo. Contacted the dealer on 10/05 with a list of mechanical and electrical concerns. The dealership was informed within 24 hours of purchase of our initial concerns, with almost daily communication about the truck up to the present. Had for 6 days. We returned it to the dealer on 10/11 with the list of issues. Our initial List: Activating the blinker to the right, it catches for a fraction of a second/then drops to a left blinker. Dangerous - driver has to focus on holding the blinker / if it drops to the left it is confusing/potentially dangerous for other drivers. NOT FIXED Owe us a 4th key for mis-cut key. NOT CORRECTED Exhaust leak. NOT FIXED Tail light cracked/condensation/Brake light out. FIXED. Shifter occasionally stuck in "park" - turned off and on to correct. NOT FIXED Interior lights go on/off randomly. DEALER JERRY RIG FIXED ON REPAIR ORDER. NOT FIXED PROPERLY Truck stalled several times. NOT FIXED Alignment. NOT FIXED Caliper/brakes. NOT FIXED. From drive to reverse, shift selector or solenoid issue. Louder when driven. NOT FIXED. A/C clutch erratic / grinding/bearing noise. NOT FIXED Left front CV noise turning right/louder in 4WD. NOT FIXED (turns out it was the right one not the left) Transmission bangs/mount/bottom end knock. NOT FIXED. We received back from the dealer on 10/17. Had for 4 days. We returned it to the dealer again on 10/21 with many of the same issues still unresolved. Nail in brand new rear tire was replaced with different tire. FIXED. Caliper/brakes. FIXED. (although will need to be redone again due to rust from sitting again). Engine Codes - U110C, U0141, U1403, U110E. NOT FIXED We Found: U110C (lost Fuel Level Message) - it means there's an issue with wiring U0141 (Lost Communication With Body Control Module "A") - Specifics - https://www.obd-codes.com/u0141 U1403 (implausible Fuel Level Signal Received) - Means - CAN BE OPEN OR SHORTED/CLUSTER MODULE/FRONT CONTROL MODULE/PCM U110E (lost Ambient Temperature Message) - A/C issue Dealer found (yet stated no problem found): U110C (lost Fuel Level Message) - it means there's an issue with wiring U110E (U110E (lost Ambient Temperature Message) - A/C issue U1113 (lost A/c Pressure Message) We received it back from the dealer on 10/28. Had it for 12 more days. On the morning of 11/09 starter ran 30+ seconds to a minute. Later that same day it completely quit running today, won't start or jump-start. Stuck in "park". Truck died and stuck in park had it towed home. Dealer refused to do anything at first until 12/01 when they had the truck towed by Volvo to Adams Dodge Annapolis as an independent 3rd party to look at the issues we had pointed out since day 2 plus the fact that the truck is now dead. On 12/06 we had our first contact from Adams Dodge where Volvo had the car towed to have the issues looked at. Adams Dodge independently found all of the issues that we had been pointing out since day 2. One of the issues they found, a defective battery, more than likely explains all of the electrical issues the truck has been having since day 2. Today, 12/14, Volvo has stated, that they would replace the battery, but, anything else, despite emails going all of the way back to 10/05, the day after purchase, is an attempt on our part to make the truck "perfect" and they would not be responsible for that. So now here we sit and out of 71 days of ownership the Dodge Nitro has been drive-able for 22 non-consecutive days. We have owned it for 71 days, in dealer's possession 13 days (27 counting its time at Adams Dodge) and totally non-functional for 36 days (of which it has been at Adams Dodge for 14 days now). read more