I have been going to this Vons for 35 years I have always appreciated the wonderful customer service and the reasonably priced items(especially when compared to Ralph's). I have been very impressed by the helpfulness of people like Sharon. Amber and Beatrice. A wonderful group of people I always look forward to seeing when I go there. read more

Horrible customer service they only have one register open when there's a big line no one is helpful here

This mark is very dirty. I found a fly inside the fish. They don't clean up. They don't take care of the bakery at all. The floors always dirty. Everything's dirty in this market is filthy. The bathroom was filthy. The food looks so old in here I had to walk out out nothing to eat. read more

Various great options here with an awesome Friday deal -- perfect timing, thank God. Fast checkout. Excellent service by Sharon and Beatriz -- they truly deserve a holiday pay raise and a special award. Clean environment and peaceful ambiance. Thank you so much. God bless! read more

Vons - Grocery Near Me - Reseda, California

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I am very disappointed with the customer service at this location. Beatriz, the supervisor, has consistently come across as rude and unprofessional. As a regular customer at this Vons, I have personally witnessed her speak disrespectfully to customers, mock them, and make accusations that customers are stealing without cause. It is uncomfortable and upsetting to watch customers be treated this way. A supervisor should create a welcoming environment and lead by example, but unfortunately that has not been my experience. It's disappointing that this behavior has been allowed to continue. I hope corporate takes these concerns seriously and works toward providing a more respectful and positive experience for customers and this community. read more

The restrooms were horrendous. I sympathize the vandalism, but it was definitely not properly upkept. The trash was full, the soup dispenser broken, there were trash everywhere, and the stanch was so bad! I felt like I went from a very nice store to a getto bathroom. Very unsanitary. read more

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I've been a loyal customer at this Vons location for over 40 years, but after today's experience (August 6), I'm rethinking that loyalty. I purchased about $50 worth of groceries, including some chicken wings from the deli that were advertised as on sale. When I asked for the spicy variety, I was told they were out--and to "come back tomorrow." This was before 3 p.m., and the deli is open until 9. It's not the first time this has happened. Wanting to give the store the benefit of the doubt, I called to express my concern, only to be met with rudeness from the store director. Instead of acknowledging the pattern or even attempting to help, she dismissed my concern outright and claimed I was wrong. When I asked if she was calling me a liar and requested her name, she abruptly ended the call with a snide "Good afternoon, sir" and hung up. This is unacceptable customer service--especially from management. A store that consistently fails to stock advertised items and treats longtime customers with such disrespect clearly doesn't value its patrons. read more

NO shopping carts! Poor customer service! I could not locate any shopping carts so I went into the store and informed an employee near the self checkout area about the problem. She said someone stole them and walked away from me! She did not make any effort to find one or have someone else find one for me. She was not concerned when I told her that I would not be able to shop for my weekly groceries without a cart. Good customer service is lacking at this location. Because of the employee's poor attitude I will no longer shop at the Von's in Reseda. There are many other markets in the area with helpful employees. They will be getting my business in the future. read more

Busy day with the upcoming holiday. Bircher was helpful and our Cashier , Eugenia was courteous and cheerful. (Quick too!) Store was clean and plenty of help to find items. read more

I truly enjoy shopping here on Friday's for their specials. Most of the time, they have 2 lb bags of frozen shrimp 16-21 counts (with the reward points) for $10.00 / bag. Limit 2 bags. In addition, other specials as well. I must say that they have delicious fried chicken. As for customer service, it's a hit or miss. I guess it depends on the day, employees, etc. read more

Yesterday, I stop by to pick up a few items from the time I got to the door a young man (employee) rushed out the front door with a shopping cart, no excuse me, no acknowledgement of others nearby the front door waiting to get in, he just rammed his way out, ok no biggie right?! A few minutes later I'm at the back by the milk section, I was making my way down the open aisle, when out of no where the same young man is once again ramming/speeding his way out the stock room with another cart..no apology for almost running into me, no acknowledgement, nothing. This kid is going to hurt someone, get him some basic training please. read more

There are no shopping carts or shopping baskets. How can one shop for food if there is no cart! This is the second time I have come here to grocery shop and literally had to carry my items in hand. The store is also very dirty, including trash on the floors. read more

I like this Vons location. I had not been here in awhile until recently. This store is always clean. Its not as big as it may seem. Parking lot looks kind of dead at night time. Its in a busy strip location off of Tampa and Victory. Manager is cool here. I always can find what I need and want easy because of how well stocked they are. 2nd best Von's location in the San Fernando Valley. read more

My primary visit was to use the DMV kiosk. It was around 9:30ish so the store isn't busy. Parking was pretty much empty. The DMV kiosk is near the entrance beside an ATM. It is visible that it is hard to miss. I went straight to it and doing my own business then an employee came over and snatch the document in my hand. Apparently I was taking long for him. It took me a minute to recover and take back the paper and finish it. I didn't appreciate what he did. I would have been more impressed if he asked nicely to help out. read more

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Excellence selection at the deli, service was great as well, especially beautiful lady Lily was very helpful and very friendly.

The staff at this Vons is outstanding! Beatriz, who should be a store manager if she isn't one already, is professional, friendly, and organized. Staff is always helpful and personable. I hope the corporate office honors them in some way. read more

This store has no grocery carts, none! The staff say people steal them. Unless you're buying one item, this store is ridiculous. It's been going on for months now. read more

It was Friday night roughly around 7:30 PM at self checkout. I was tendering out my purchase, but along with my purchase were strawberries and a balloon that I wanted to test to decorate with. I wanted to do two separate transactions one with cash and one with card. I was not done, checking out before the employee by the name of Beatriz approached me, assuming I wasn't gonna pay for the balloon. When I asked for her name, she continued to embarrass me and say really loud in front of several customers " you can go ahead and reach corporate, and I will just tell them to check the cameras." Mind you I had not stepped out yet or finished checking out. Her approach was very humiliating and I will be definitely calling the experts in regards to her customer service. It was terrible. On a busy night I understand she may have been frustrated with the customers, but to take it out on us and to embarrass me in front of public is so humiliating!!! I'm so uncomfortable. I don't want to go back. I usually go to this one and Tarzana. They are very friendly over at the Tarzana store and very nice. Beatriz treated me terrible as if I was a criminal when I had not walked away from the self checkout yet. I think she needs to be more careful with that. That is no code of ethics for customer service. When she asked me if I was gonna pay for it, I told her yes I don't know why she continued to embarrass me in front of everyone and say "yeah they can check the cameras." It would be different if I walked away, but I didn't. I told her the truth that I haven't paid for it yet. It's just common knowledge to be kind to people. Especially customers. Definitely not coming back here. I will take my business somewhere else. read more

Joanna helped me out so much with my online order and made sure I stayed in contact to get the item that I needed when it was sold out in store! read more

First and foremost my family has been shopping here for over 30 years and never has my mother experienced anything like what happened with I believe assistant manager Autumn ! She forced my mother to go through self checkout. My mom told her she didn't know how to use it and she told her to bad you need to learn insulting her and even made her cry !!!! A customer saw my mom and helped her out . Instead of standing there telling my mother she was dumb she could have walked her through it ! If this is the type of manager you have in your building what a poor leadership you have in your building ! I can only imagine how she must be with the employees! It broke my heart to see my mother walk in the house crying from what AUTUMN had done and said to her ! I would absolutely love for upper management to contact me ! Never have we ever had to deal with someone like her ! What an embarrassment to the company ! read more

Probably the last time I shop at this supermarket. Not only have they raised prices significantly in the last 10 days, as usual, one checkstand open, and there were seven people waiting in line with their baskets. Furthermore, while I was in the produce department at approximately 11 AM today, they were out of many produce items that had not yet been restocked, because the produce man was engaged in a conversation with another employee for approximately 15 minutes. I didn't understand the conversation because it was all in Spanish. Lastly, some of their digital coupons cannot be used, because the produce items were not even there. And I also note, that the number of digital coupons for healthy produce have significantly decreased. Now the coupons favor mostly unhealthy pre-packaged foods. Those, of course, have much higher profit margin's. read more

On August 26, 2025 at 6:33 PM, I had a deeply disappointing experience at Vons Store #2039 (19333 Victory Blvd, Reseda, CA). While using the self-checkout, I attempted to cancel a mushroom item but the system didn't register the cancellation. I paid $10 in cash and received only $5.10 in change instead of $7.01. I asked for help and was directed to a cashier named Evella. She told me, "That was your mistake--you rang it twice," even though I had tried to cancel the duplicate item. I explained to her that I didn't know the machine required staff intervention to cancel properly. She dismissed my concern, accused me of giving her attitude, refused to provide a receipt until I insisted, and then told me not to return to the store. I've been a loyal Vons customer for over 30 years and have never been treated so disrespectfully. After the incident, I looked up reviews and saw that other customers have reported similar rude behavior from staff at this location. I agree with those reviewers--this is clearly a recurring issue that deserves attention. read more

This evening, your employee, Christian, told me, "Hope you have a bad day!" He is always rude to customers, and I even complained to their corporate office about him. He never offers a bag at self checkout, I had to do it on 4th of July once for a couple customers just to be kind, one responded, "You should work here, he's such an asshole!" Most times, he's either on his phone and/or talking to another associate, ignoring customers. I've complained to his fellow associates, and they even agree, one said, "I hate working with him, please contact corporate." This evening (2) employees asked me to forward a complaint. Vons, I believe you have a bad seed. read more

I have had some better experiences since. Some of the other checkers are much warmer. I came in, and gave Vons another chance. I had a much nicer experience with Kaileh as my checker, versus Lilian. Kaileh was much warmer.. read more

Very unfriendly place to go .They have an older people working in very busy day and that person didn't speed up the cashier process . With self checkout system they have and shortage of staff is unpleasant experience . Not going back . Unfriendly and personal are not friendly read more

Don't go there, rude personal, rude manager! They don't know his promotion, try to rip you off, is not first time Don't lose your time, 1mil a way have couple of supermarkets with good service! read more

Do better, it's so sad that when you go to shop for your groceries, the people that work there not only are rude but clearly don't care to engage or assist. Vons do better, train your people better please. It's legit about customer service and honestly, it's sad that the chain does not acquire such an importance on delegating the integrity of customer service. Note spent $423.92 and I never wanted to leave somewhere so fast in my life ughhh read more

This Vons is a literal s***hole!! Everything is always either: - gross, rotten and old - out of stock - overpriced Pick your poison! Not to mention, the employees are extremely unhelpful and rude. There are also constant robberies here nearly every week. Shut this place down! read more

I've been wanting update my review for this location and mention two people in particular, Frank in the deli, and David who is one of the checkers. Both are great guys to work with, always friendly and helpful. And keep you laughing as well. Their prices are good, and I've never had an issue with things not being in stock. Also, shout out to Roseanne (?) I may've misspelled her name but she's great as well. Thanks again Vons. read more

Higher management should take a closer look at this store vons because the manager and the employees are very rude and they don't provide good customer service. That one manager with the short white and black hair her name starts with a Ma is really rude to customers and she cursed me out used foul language towards customers is unacceptable. I can't believe higher management don't read yelp reviewe there are so many complaining about it. Please get new management for this store. That manager with her name start with Ma is really rude and very unpleasant to talk to attitude is very bad when asking a question she had bad mannered. You are loosing alot of customers because of this vons Go and check this store and replace the rude manager read more

Juan is always so helpful and friendly at self checkout..makes it a pleasure to come Vons

The place is ok. This is my main restaurant that I come to quite often. The maanger here with the black haiir was super nice. I had a problem and she was able to address it. I like the steak from this place, I tend to buy it here more than say other stores. People are friendly here. Will come back read more

Definitely prefer this Vons to the one in Tarzana as far as the layout and the somewhat friendliness of the Team Memebers. I was really surprised at the low energy customer service during checkout. Nobody want a production but they kind of just threw everything in a bag and forgot to give me my monopoly tickets. The third time it's happened in the last few years of coming here on and off. The produce is decent, not the best price but definitely a-okay quality. Most things are usually replenished and available. A few vegetarian and vegan items have been added and a few rotated out. Highly recommend Sahale Nuts during checkout for a snack usually $1.50 with vons card and the fruit bowls (especially the pineapple, 8oz I believe) are pretty enjoyable. Parking is what it is shared with a huge plaza of neighboring businesses. read more

Vons - Checking out - Grocery Near Me - Reseda, California

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I always buy advance that have a great specific what I want to buy to my house and everything is fresh over there

The store is fine but employee named Eladio(?) is regularly rude and unhelpful. I wondered if it was toward me specifically until I witnessed another customer confront him about his unhelpful and unpleasant behavior. I believe this employee worked at Tarzana location also. I'd prefer shop elsewhere rather than deal with employees like this. 2- The sales and discounts are too cumbersome. The Just for You program is simple enough where simply inputting a phone number at register is all that is required but the other discounts that require apps and scanning and downloading is too much to deal with. I recently gave up on trying to connect the dots required to get a great price on cherries and ended up just leaving them there. Just give us the discount if you're going to give us one at all. Thanks read more

Store is a little small and limited in what you can get so I prefer Albertsons on Tampa & Saticoy because that store is a little bigger and better stocked. Not saying that this store is bad by any means, and staff are nice and friendly here. read more

I Was here today. Again. It is an expansive one. And you should know that the discounts for members can mean saving a lot (hint: ask for the discount, they will scan a card right away). It is big enough to get everything you need. But it is not as big as Ralph. So why do I keep coming back here? Only because it is right next to a chase bank and a Starbucks coffee. Sometime I'm just lazy and knowingly paying extra. So I try to limit it to small shopping visits such as milk, water, bread (their fresh baguettes are amazing). If you rather save some money. There are cheaper places to get your groceries from. read more

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Basic Vons that has the basics. Groceries, bakery, deli. The staff in the specialized departments are always friendly and very helpful. The produce selection has plenty of fruits to choose from which are always fresh. read more

Just tried to fool me with their new promotion trick. Had great deals advertised on their 3-day Cyber Sale. So I decided to try it. I wanted to try DriveUp & Go. Nowhere does it say extra charges will apply. $3.95 was the delivery charge to my car in parking lot and they had the nerve to charge me tax on the full and NOT the sale price of a sale item. Also whenever I try to shop here the store is always out the sale items so I am usually forced to drive over to Albertsons to find what I want. Also their staff can be grumpy and sometimes nowhere to be found to help get items off the top shelf. I am short. read more

STAY AWAY from this place unless you appreciate being treated like a criminal. I was shopping in the store on Wednesday after work and I went to self check out and bought a bunch of boxes of pasta and four bags of shredded cheese as I was paying after I had bagged my groceries a woman came over and started yelling at me excuse me excuse me and I look over and she's like you need to pay for your purchase. And I was truly confused because i was literally about to tap my card and I look at her and I'm like I am paying she responds saying no you didn't ring the shredded cheese up and you bagged it. Again I'm lost. So I tell her it's on the screen she then checks how many I scanned and it's 4 and she's like yeah but I saw you put more in the bag. I'm like no I scanned 4 and put 4 in the bag. And she's like no let me see and starts aggressively searching my bags and she felt very stupid when she saw that only 4 bags of cheese were in the bag because that's what I purchased but never bothered to apologize but just walked away. And as I was leaving I tell her most people say I'm sorry when they make a mistake and she proceeds to walk away again. Like what kind of an atmosphere is vons trying to push. I now do not feel comfortable shopping at my local grocery store because the Manager Martha accuses hard working people of stealing $2 bags of cheese. So gross that they would allow this kind of behavior without even an apology from her. read more