Today was my first day going to this Vons. They have very friendly, organized and, helpful service. I also went to the starbucks within the store, and just like the rest of the store, I got great service. read more

Standard local grocery store. Parking lot is busy but not insane. They keep the store clean which is always a plus, and it doesn't get too crowded. There a no self checkouts, unfortunately. The check stand lines can be a little slow, but nothing terrible. read more

Yes two stars for customer service and lack of employees at peak times. I've literally seen lines down isles, because there wasn't enough checkers on duty. The Manager is a nice guy, but we've been in there when there was one person checking, with a line down an isle (literally 15 people deep) and no other employees were to found. If they're going to have a lack of staff on duty, at least install self checkout registers. read more

Good selection and nice staff. But the lines, especially at night, are really long. Don't come here if you are in a hurry. I waited 2O minutes in line tonight. Saw a bunch of people leave. The did do a nice remodeling, so there's that. read more

Love this market... Everytime i have a craving for fried chicken, i come here. Fresh produce, great deli service...

Standing in line trying to buy a bus pass at 7:30 pm (10/10/16 register #3). The cashier (older lady with long black hair) told me to go somewhere else. When I am looking confused, she told me "we closed already, at 6:30" what? How are you closed at 6:30 if I am standing right there with 10 other customers at 7:30. But alright. read more

Not a huge fan of the service at this venue. The night manager David is arrogant and nonprofessional. The only reason why I shop at this store is out of convenience. read more

As you know prices vary by region. We drive all the way to this store from Irvine. It saves us about 20-30%. I've actually been going to this Von's for years. Go for the prices but expect horrible customer service. They know nothing about there own rewards program. Expect long lines and a slow check out with rude checkers. Something happened a few years back and they started running long lines. It appears they often run with one or two fewer checkers than they need. The lines often go down the aisles. I hope they can figure there sh*t out at some point. read more

Not enough checkers, ever! Some of the checkers are nice enough, if they know you. Otherwise, service is mediocre at best. I think they're all just tired. This place would benefit from a self-checkout lane. Also, their butcher section smells TERRIBLE, like rotting sewage. read more

They have sold me expired rotting food for the last time. I will never go back to this Vons. If you enjoy having to going back to the store to return expired and/or moldy food, you should shop here. The first time I went back with moldy cheese, we looked at the cheese sections and about half of it was between 3 and 8 months past due, and much of it had green mold. What kind of grocery store doesn't check expiration dates for many months on end??? read more

Food and products are all pretty decent and it's a very clean store. Anything that is negative here, has to do with the employees. They always seem very lazy and are constantly having side conversations in the middle of a transaction. The lines are very slow and they never seem to really care much about getting people through quickly. There are tons of improper comments constantly being made by their employees as they are chit chatting at the register. Management really needs to teach these kids to grow up and stop being so unprofessional around customers. read more

Horrible grocery store. They never carry anything I need. The staff never know where anything is. The produce is never fully stocked and if you want to make any asian, Mexican or Indian food do not come here they don't carry a variety of food. read more

Open more checkout lines!!! Or self checkout! Or something! 3 is a crowd my a$$ Oh My God! This place gets worse! Do not know what happened to this store! The check out lines are way too long! They have. 3 is a crowd sign but nobody seems to give a flying fig about 10/15 people in the Express line! I'm done! read more

I've been coming here for YEARS to get a quick salad or drink. I come at different times on different days and I've noticed a huge employee change. The customer service use to be good... It was awesome to know the clerks and have a connection. Now I feel like a bother to the clerks. How dare I buy my lunch in your line! No smiles, no thank yous, no have a nice day, no how is your day..... No connection. read more

Asked for help and they left me standing for 15 minutes in front of the liquor case waiting for someone to open the lock. Nobody showed up to help. If you want to get some high grade liquor, go somewhere else, at this vons top shelf liquor is only for display. I will be avoiding this place from now on. Terrible CS. read more

I was able to go in n out and didnt have to wait due to all their register they had available. Lucia was amazing

they generally have everything a supermarket should have, the only downside really is that all their weekly deals require you to buy quite a number of things before they give you the deal. it's in a great location and nearby a lot of other grocery shops and stores so it's convenient to stop by when you're picking up groceries/shopping etc. read more

This grocery store has been a disappointment. I went there for fresh fruit I paid upwards of $10. for and it was spoiled... smelled like vinegar. I went there for chicken, not fresh. I went there to get cupcakes...they were old too. Can I get anything fresh at this store? I'm thinking not. Basically, it's ok for canned and preserved food in an over-priced pinch. read more

I miss Ralphs, they're so much more friendly. Very little wait in the check out line. Since they closed, vons 's jacked up their prices. I went to return some things for a company shoot after work. The store manager was too busy talking on the phone. I thought he was helping a customer on the phone. So I waited. Then, I realize he's just chit chatting and making plans to go hang out with his buddies. I waited a few more seconds. I just wanted to ask 1 question. I went around the desk in front of him. He ignores me continuing with chatter like a little gossip girl. "Yeah buddy. Definitely we have to go check that out together " their store is cluttered and over priced. I may have to go to the other vons on Harbor or the Ralphs in Irvine from now on read more

This review is specifically for the pharmacy. I called this afternoon as my doctor called in two prescriptions two days ago and I never received a call that these prescriptions were ready or couldn't be filled(they usually call when my prescriptions are ready). Immediately when I called, the pharmacy tech asked me if she could put me on hold. I was on hold for 20 minutes before she came back to the phone (which I was fine with because she warned me it could be long). I asked about my prescription being ready and the pharmacy tech asked a bunch of questions about where I live, why my doctor's office is in LA, why I have other doctors prescribing medications (I have multiple specialists), and whether I had taken these medications before. I answered all of these questions and she put me on hold again for another 10 minutes. When she came back to the phone she told me that she didn't have any of one of the medications and couldn't order it because it was backordered and she only had a few pills of the other, much more common medication, and couldn't fill this either as they are a small pharmacy. I asked if she could transfer the medications to another Vons pharmacy and she said this was not allowed (even though I've had many pharmacies do that in the past with both medications). These medications treat conditions which can be life-threatening, and they need to be taken without interruption. After expressing this and how inappropriate I thought it was that I was never called to be informed that they could not fill these medications, especially as it is now Friday evening right before my doctor's office closes, she offered to fill a few pills of the one medication (which I was previously told she couldn't do). The pharmacy tech then proceeds to tell me how busy and short-staffed they are and that they are several days behind on calling people about medications they can't fill. To me this is not an appropriate excuse for not informing people that the pharmacist isn't able to fill their prescriptions (especially ones where it can be life-threatening if they are not continued). I will not be using this pharmacy again, despite it being the closest one to my apartment and in the grocery store where I shop. read more

Very dirty store, and poor service. I initially shopped here because it was close and convenient, but after I found a dead fly in my romaine lettuce, I stopped shopping here and choose to drive further for a cleaner store. read more

Long, slow lines! All the time! Expensive produce and protein! Checkout is horrible, slow and prices need to be double checked!

I like coming here for Redbox and the beer. Prices on other groceries can be a bit high though. FOOD 4Less is where it's at!

My favorite thing about this store is there pharmacy. It is very good and always has my medication ready for me. The pharmacist is very knowledable and extremely helpful and always has a smile when she is helping. (Thuha - I might have spelled that wrong). Front lane supervisor David is a true joy to be helped by makes the shopping expreince true a happy one. read more

I went there today to pick up some waters for a training nearby. This was my first time to this Vons. I went in to buy a few cases of water, and then went into the one and only line that was open. Granted it was 7 am, but when you have a line of 15 people, it's time to call for assistance. I never heard anybody call for assistance, nor did I see anybody open up another register. It's really quite ridiculous and there should be more than a cashier and a bagger working the store. I assume there were, but I have no idea where they were at. read more

This place is a hit or miss. When I first moved to the area, I was excited that this Vons was so close to me. However, after a few shopping trips, I was desperate to find a new grocery store. The people working the registers seemed so incompetent and the people shopping were strange. Since then, either I've gotten used to the environment or they've changed some staff but it's gotten better (SLIGHTLY). Let's see, what would one want to know about a grocery store? 1.) They have everything most other grocery stores have. 2.) Their ethnic emphasis is on latin foods/groceries. They have a whole aisle dedicated to latin foods. 3.) Their produce seems to go bad VERY fast whenever I buy it and their avocados are never fresh. 4.) Customer service has gotten better. There are a few cashiers that are very polite and courteous. 5.) Lines are never too bad and if they get bad, they will open another register. 6.) You can almost always find someone holding up a line using their coupons at this Vons. read more

Came here because I needed to pick up a few things before going home. Location is really not convenient for me. Selection is okay nothing fancy. Prices are reasonable, but you can score some deals on weekly specials and using your Vons member card. There is a Starbucks and deli inside. Staff was helpful. Open parking lot and after grocery shopping treat yourself to some ice cream at Hans Ice Cream Parlor. read more

Store always has everything I need in stock, fruits are pretty fresh for the most part, and I have always got a friendly greeting from the cashiers! read more

They are just rude at this store. Managers haven't a clue about service. Watching them with customers is almost heartbreaking. They are just short and it looks like they make people feel bad for shopping there. The younger cashiers are taking the managers approach to service which is a shame. The attitude of what do you want instead of how can I help you. I watched very closely to see if it was just me or was it like that to others. It's not the Vons I know. Harbor and Adams everyone is friendly and helpful. Vons needs to bring back the secret shopping days if they want to see the truth of their service. Online surveys are a joke done by people they know. There is some friendly exceptions at this store but few. There actually was a day when Vons were the best at service. With so much competition for business Vons needs to get a service plan together. Friendly Service! Good job though at keeping baskets handy and wipes to clean with. I gave 3 stars because there is good people there but they need to learn "Friendliness" but I doubt the managers can teach them. read more

Their prices are the highest around. Just about every other grocery store can easily beat their price. And the cashiers at this location are awful! They are unfriendly and not pleasant to talk to. read more

I love coming to Von's for their soups but the customer service sucks . When I had an issues with meat going bad in two days they wouldn't exchange me for new meat and the night supervisor didn't even look me in the eye he just had his back turned and said " no we can't exchange it" so I ended up going to a further Von's who helped me right away ! I did complain and the manager decided to give me a gift card . So that's why I don't give it the full 5 stars. read more

All the staff is super friendly, new management has cleaned house lately. Good produce and meats, decent beer selection and great bakery. Used to be a bit sketchy to shop here, lots of crazies fiddle-f@&cking around outside but lately its been pretty good...plus they keep the store always pretty well stocked and clean.... read more

I miss Ralphs so much! I have come to this Vons a few times for sandwiches and wedges. I came here yesterday to grab lunch. The lady at the deli was nice enough but its true what other reviews have said about the cashiers. The other times that i have come the cashiers just seem bored. Yesterday i got a lady and she have me the stink eye the minute i got in her line. I didnt like her tone as she asked if i had a Vons card. When giving me the receipt she just shoved it at me. Everyone has a bad day i get it but when you are dealing with customers you need to suck it up. read more

Horrible horrible horrible customer service either everybody's on Quaaludes, suicidal or just complete assholes! Everytime I go over there their interaction between each other and the customers are just rude and unacceptable. Unfortunately it's 2 blocks away from my house that's why I go here but as of last week I'm not going back. Standing in line for about 15 minutes hand basket in hand. Two people standing behind me a new cashier opens up and take the lady right behind me instead of me... wtf was that all about! Lol read more

Jesse at the deli was a great help and went above and beyond with helping me out at the deli. When I first walked up one lady in the back came forward and told me the sandwich part of the deli was closed, but at that time Jesse walked right up and offered to help me out regardless of what the other lady had told me. Really appreciated him coming forward offering to help out after I was told no by another employee that seemed to just not want to help. read more

Love it especially the FLORAL DEPT. I used to be a florist and I can say there flowers are super fresh and nice arrangements. Pretty decent selection for a grocery store. I highly recommend. ;) read more

Where do I even begin with this Vons...Firstly, the meat typically seems like it's on the verge of going bad. The produce section is a mess, and the checkout lines are always AT LEAST a few people backed up. I've waited in line here for over 15 minutes. It's ridiculous. Any other grocery store would hire more people since the demand for checkers is always high but time after time this store is understaffed to a point that is completely unacceptable. There also always seems to be people begging you for money outside the store. I get that this isn't in the nicest area but this store needs to step it up to even attempt to get to a satisfactory standard. We lived at the Enclave apartments for two years and drove to a further store in Irvine the majority of the time because our experience at this store was continually awful. read more

Customer service is really poor. Cashiers like to give attitude when asked a question.

Nice quality produce with lots of organic stuff but like the nearby Ralphs (see my previous review) overall product selection is poor. Another "B" or "C" level store. read more

Great service friendly people and helpfully, a little expensive but the rest is great