Carvana was amazing! I had received an offer from a local dealership for my vehicle after a recent service that I felt was fair. However, when I went to make the sale, they offered me $5100 less than the original offer. The vehicle was in amazing shape, but the manager explained that there were no circumstances where they would actually pay the original offer amount, as that was from a marketing company and their "valuation tool" indicated it was not worth nearly so much. After this extremely time-consuming and frustrating experience, I was skeptical when I received a fair offer from Carvana the next day. it was less than the original offer from the dealership but considerably more than the lowball number. I was honestly expecting a similar experience, but it was a night and day difference. They were polite, on-time and quickly reviewed my vehicle. I was on my way with a check for the original offer amount in under 15 minutes. Could I have made more on the sale if I sold it to a private party? Sure. But that's the nature of selling to a dealer, and I couldn't be happier. read more

This was absolutely, the best selling experience I've ever had. The pickup person was prompt. The check was made out correctly. The whole experience was awesome. read more

​A $6,500 "Inspection" Failure: Buyer Beware ​ This was my first and only experience with Carvana, and it turned out to be an expensive lesson. While the online purchasing process was smooth and lived up to expectations, the vehicle I received fell drastically short of basic safety standards. ​When you buy through Carvana, you pay a premium price with the expectation of quality. Their website explicitly promises that every vehicle undergoes a rigorous 150-point inspection and reconditioning process. In my experience, that inspection is a complete joke. ​Shortly after picking up my 2016 Toyota Sienna LE AWD (74,105 miles)--which boasted a clean, single-owner, accident-free Carfax--I took it straight to a certified Toyota Service Center for a secondary inspection. The findings were alarming: * ​Dangerous Suspension Issues: As I drove away from Carvana, I heard a distinct thud over every bump. Toyota identified loose, severely rusted struts--a major safety hazard that can cause a loss of steering control or traction. Carvana's checklist explicitly claimed they inspected the suspension springs, ride height, and struts. * ​Mismatched, Overworn, & Incorrect Tires: Carvana reps state that all tires on AWD/4WD vehicles must match in brand, model, and tread. Yet, Toyota found third-party tires on the front and Bridgestones on the rear. Worse, the fronts were not run-flats. Because the Sienna does not include a spare tire, it relies entirely on run-flats. Additionally, Carvana's multi point inspection threshold is 4/32, Toyota measured the rear tires at 3/32. * ​Warped Brakes & Incorrect Pads: While Carvana claimed the brake pads met their 4mm threshold, Toyota found the rear pads down to 3mm. Additionally, extremely thick aftermarket pads had been slapped on the front--likely to hide rusted, warped rotors that needed immediate replacement. The brakes felt off from mile one, with a tapping sensation and poor stopping response. * ​Failed Detailing: Despite boasting a "complete premium detail," the interior was filthy. I found a gum wrapper in the second-row window, ground-in dirt, stained seats and headliners, and dried splatters across the glass. * ​Inoperable Lights: Carvana checked off that the exterior lights were fully operational, but Toyota found that a taillight and the license plate lights were completely out. ​The Verdict ​A clean Carfax and the "Carvana Guarantee" give buyers a false sense of security to justify a high price tag. However, handing over a car with failing brakes, rusted struts, mismatched non-run-flat tires on an AWD vehicle, and multiple burnt-out lights proves that their 150-point inspection is meaningless. ​The certified Toyota Service Center quoted me $6,577.76 just to fix these safety issues, and after speaking with Carvana/SilverRock (Carvana's warranty provider) several of the saftey issues are not covered. ​Fortunately, I am within the 7-day return window and I am sending the car back. They will be here tomorrow for pickup. However, Carvana does not reimburse you for the $299 shipping fee to get the vehicle, nor will they cover the $226 diagnostic fee charged by Toyota--an inspection that shouldn't even be necessary to verify that Carvana did a proper job in the first place. As an added note, per SilverRock, the $226 diagnostic fee charged by Toyota would not be applied to the $350 out-of-network deductible. ​Buyers beware: Don't purchase from Carvana. If you don't heed my cautionary tale, at least get your vehicle independently inspected immediately. UPDATE: Pickup was scheduled for today (06/22) between 1000 and 1300. After the window passed, I called and learned the pickup was rescheduled to 06/24 without any prior notice or reason given. I had taken off work today for this. After requesting a sooner pickup, a new window was set for tomorrow starting at 0800. Carvana continues to disappoint. UPDATE 2: (06/26) E-mail received stating refund is on its way. Additional e-mail received stating shipping will also being refunded. read more

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When we received our 2025 Kia Niro, we took it to a Kia dealer to get it checked out. There was over $1,100 in repairs that needed to be done, including badly worn front tires. Also, whoever had checked the car at the Carvana garage had failed to put the screw back properly into the oil pan, so there was a slow, steady leak that was almost disastrous. I tried and tried to get Carvana to take care of these repairs, but their partner, Silver Rock, refused. We tried to get Carvana to possibly reduce the price of the car, but they wouldn't budge. Eventually, we sucked it up and paid for the repairs ourselves, but it left a very bad taste in my mouth regarding Carvana's policies and transparency. They tell you that the cosmetic issues you see with a used car are what helps them keep prices low, but they don't mention that they skimp on the mechanical fixes as well. read more

I received a lowball offer from them, about half of what truecar.com showed. So I sold quickly through eBay and received thousands above the Carvana offer. Don't let their slick marketing fool you. The ad says, "That's a good offer." No, it is not. Their adds deceive you. read more

The process was quick and easy, and the experience was great. The vehicle was better than I expected

I purchased in cash a 2018 Mazda 3 from Carvana Schaumburg, the next day I took it to a mechanic to do an inspection and the car needed extensive repairs totaling almost 4k and $2500 of those repairs were needed to drive safely. On top of that, all fluids were low, the oil was overfilled, the wrong lug nuts were used, windshield wipers were old and the air filter was absolutely filthy with debris and leaves stuck to it. Carvana couldn't even do the bare minimum. Supposedly they do a 150 point inspection, but that is clearly a lie. The items they said were repaired/ replaced in the report were in fact not. The whole engine was rusted. For a total of $22 thousand dollars you think I would get a drivable car. I will caution anyone NOT to buy from Carvana and it's a shame bc for people who don't want to go to a traditional dealership it's great but just not worth the headache and stress it caused me. Luckily returns are easy as long as you return within 7 days. Carvana has a great selection which is why I chose them but luckily I ended up finding and purchasing a 2024 Mazda 3 in pristine condition from Carmax and had a wonderful experience. read more

Carvana Schaumburg - Car Buyers Near Me - Schaumburg, Illinois

Carvana was a total pleasure to deal with. They made the entire process of selling my car to them easy. They were always straightforward, and I am sold on their honesty and integrity. When they came to evaluate and take away my car, they arrived on time, the inspection was brief, and they wrote me a check on the spot for the full amount they originally offered me online. Based on my experience with Carvana, I can recommend them 100%! read more

Good experience. Could have rated 5 if the pick up delay was communicated to me. Understand that there was an accident.

Such an easy and seamless process. Carvana has this down!! Super convenient pick up service and driver was very informative with great communication the day of pick up. Took less than 20 min and Carvana thoroughly walked me thru the process from start to finish. Entered license plate, got offer..answered a couple questions, Uploaded pic of DL, took pic of odometer, scheduled pick up for next day and done. Great process, great service and great offer! 100% using Carvana again. read more

It was so easy to sell my car to Carvana! I got a quote online that was slightly over what Carmax gave. I e-signed documents and scheduled a pick-up, which went smoothly and was very quick. I received my direct deposit without issue 2 days later. read more

So fast and easy! We had a great experience selling our car, and would definitely use again for selling and/or purchasing.

Gave me a good price on my car, very easy process. Great experience, I was done in about 15 minutes. It was fun to see other people picking up their car there. read more

Was lied to, cheated, car came filthy inside and out, no oil on dip stick, exhaust leaking, all sorts of hidden damages,cosmetic and mechanical. They sent me 3 separate $100 checks to make it "right". Customer service was virtually no help and I had to spend HOURS on the phone to get $300 to cover detailing and paint correction? PSA: NO ONE IS DETAILING A CAR WOTH PAINT CORRECTION FOR $300. I feel like i got totally scammed and lied to buying a vehicle from Carvana. I would NEVER recommend buying a vehicle from Carvana to ANYONE, and I sure won't be buying from them ever again. read more

Very quick and easy experience. They arrived and checked out the car, took a few pictures, handed me a check.

Wyatt made an extreme rough situation into a pleasant experience, under the circumstances. I was 2 hours early, and he got me in right away. Great guy. read more

No response from the website despite submitting necessary documents. No clear contact information. Trying to go through Caravana wasted our time. read more

Unfortunate circumstances found me at Carvana's doorstep because I needed to get a car ASAP. I found a car rather quickly, and had it delivered to my house. The car has a push-button start and I noticed almost right away that it wasn't firing every time. I took it to one of the "in-network" shops listed on their site, which was Monro and they accessed the vehicle and said they didn't have the capacity to do the repair (the starter) and suggested going to a Honda dealer. There is one right across the way (Wilde) and they did my starter and also my front brakes and rotors (after their inspection) and Carvana covered the costs incurred. I had to pay a small deducible fee, but in comparison to what the bill would have been it was nothing. The people who dropped off the car were really awesome. The one guy was training someone and even she seemed like she was enjoying herself in job. This type of thing might not be for those who prefer/insist upon face-to-face interactions with people. I'm pretty sure the insurance Carvana uses chatbots to interact with their customers, but for what I was engaging with them about it worked seamlessly. This is more than likely the future of used-car sales, so in that regard, Carvana is doing a good job. Yes, I would do it all again. read more

Carvana Schaumburg - Delivery - Car Buyers Near Me - Schaumburg, Illinois

It was a mediocre experience. I spoke with support on the phone once. It was a real person, and they were helpful. The person who took my car and handed me a check was good too. The online process was subpar. They took my car for a steal. I didn't need to accept the offer, but I was done. I found it to be VERY unpleasant that they would not pick up my car. We had to drive it to them! Bogus. If that was to be the case, I think I should've received a better offer. I didn't even find this out until the very very end of the whole process. That part cost me fuel, tolls, and TIME. read more

awesome experience. Picked up at home. Fast. Professional. Convenient. On time in pick up window. Fair market pricing.

Such amazing customer service. I was informed on the initial delivery date, which unfortunately was postponed due to weather, but the car was eventually delivered. The gentleman that delivered the vehicle was very professional and helpful explaining everything in the documentation before hand off. I would definitely recommend Carvana and Carvana Schaumburg for an easy seamless experience. read more

Smooth, fast, hassle free. Easier than expected. The entire process took 10 minutes.

Process was simple. My only issue was they cancelled on me twice. First time they cancelled was during their appointment window at the very end of their 3 hour window... wasted my whole night. They auto scheduled for the next day and then cancelled again. I couldnt do the next auto reschedule as I had to work so I had to push it another day. They did show up and did take the car. That process was very smooth and easy. They shouldnt have charged me to pick up my car after wasting two days of my time. read more

Carvana Schaumburg - Carvana - Car Buyers Near Me - Schaumburg, Illinois

Absolutely amazing transaction from the second we pulled in and 10 minutes later when we left the lot with a check in our hands. Just a wonderful process. Our car was an Outback and it was well cared for but hard to sell on marketplace due to the price being tough for many due to no financing. Thank you Carvana. Yes, a little less than retail but fair. read more

BOUNCED CHECKS!! Do not trust it. Their Wells Fargo bank account has no funds. They basically take your car and give you a worthless check. Sellers be aware!! read more

I'm giving this zero stars. We set up for Direct Deposit. Dropped off our Durango on the 6.21.25. Got an email on 6.22.25 confirming payment was processed. Fast forward to today 6.27.25 and no payment. I got on their chat, and was told that the direct deposit failed, but couldn't tell me why, even though everything was verified in their system. Was told they could only do a check, which takes 3-5 business days to process. We are leaving for Florida(I'm in MN), to pick up a car from my in-laws for my wife. We needed that money for travel expenses. Customer service pretty much told me, that even though they should have reached out about the failed payment, there was nothing that could be done. Thanks for nothing Carvana. You have my car, I don't have payment. My lawyers will be in touch. Edit: After seeing Olivia's message, I had some hopes. I messaged them on Facebook because I don't have IG or X. Going on over 2hrs and no response....tired of being made a fool of. 2nd edit: 5 hours and nobody has responded. I'm beginning to think the message from "Olivia O" was fake and to make it seem like they care about their customers. read more

Carvana Schaumburg - Car Buyers Near Me - Schaumburg, Illinois

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process went according to schedule, I got the title within a month, the car hasn't needed any unexpected repairs. negatives are the tire pressures were dangerously over inflated (one was over 70psi) which explained why the car didn't feel right driving it home; there was no way to contact the tower about something I left in the tradein, there is no phone number to call the tower directly; cavana took out my balance due from my checking the day before the pickup, what if I rejected the car without taking delivery after I inspected it? read more

Easy process no stress and the gentleman that picked up the car was very sincere and personable.

I could not be happier. The whole process was easy . I will definitely buy from Carvana whenever I decide I need a new car.

I got a mx5 miata here, I checked everything but the rear trunk, obviously there's nothing to check there but I got home and tried to open trunk for use. And its not opening and colliding with other panels of the car, and why didnt you check it before putting the car on website? They just threw that responsibility at me and I had to put 2 work holidays in order to get it taken care of but no auto shop said they cant since it's body issue, got it to collision shop, they said they cant but recommended mazda dealership. And the silverrock is complete unhelpful in this specific issue(not everthing). I gave it to dealership and still waiting on it. But I had to put my time to take here and there to get it done, meanwhile carvana just threw that car at me knowingly this car has issue and didnt take responsibility read more

When the car was dropped off . I got inside started it up and the whole car was shaking . I took it to an authorized mechanic through the third party warranty. The mechanic told me the piston rings are bad and the motor needs to be replaced . I was very surprised that this was not checked before it was delivered . I drove 12 miles before the check engine light came on. If it is covered under warranty I will give it five stars read more

I ordered my jeep from here they dropped it off the whole fuse box was shot no heat or anythin. I took it to the repair shop someone had unplugged the blower motor it was melted and so was the fuse. Along with the other engine problems I decided the next day I didn't want the headach. I picked another car and two fail deliveries later still stuck with a jeep in February in Minnesota with no hea. Ive missed 2 days of work working with their schedule and still don't have a new car come get this broke down jeep yall sent. do trust them at all read more

I have amazing experience. My Car was Toyota Camry SE and was good condition only ride 49K+ miles, I got good price, and process was very smooth. The lady came and checked the ID and then I hand over my car,keys..and after the few inspections to my car, she handed over the check. quite simple process. Thanks! Carvana.. read more

Very skeptical at first but super easy. No haggling or shady tactics. Highly recommend

Carvana has the online experience down! Smooth and easy. Once the humans got involved, it went downhill. They were two hours late to deliver a dirty car. When I jumped in to drive it the next morning I was greeted by a huge "Passed Due For Service" message across my dash. Then, on the initial drive, the entire underside front panel came loose, got wrapped up in the right front wheel well, and destroyed the the front inner fender well. I was in rush hour traffic on the interstate, dressed for work, attempting to unwind the mess. When I called Carvana about the issue they wanted me to do X, Y, & Z, and they might get back to me to take it to the repair facility of their choice. I told the agent that the whole reason I purchased the car through them is because I don't have time. I said, please, the least you can do is purchase the two panels destroyed by your negligence, I will have one of my guys install them. "That is impossible" was their response. If they had done that, I wouldn't be wasting more time with this review. read more

Great experience! They paid the highest compared to Carmax and Tradin Value with dealer. Easy online experience and paid the full amount via ACH with no deductions for normal wear & tear on my 2022 Tesla M3. I would have given five stars, however the only rep at my turn-in appointment had an attitude and didn't know what he was doing. I had to ask him as I was leaving if we wanted the title. read more

This is an awesome, interesting way of giving consumers a chance towards purchasing a vehicle. Go on the Carvana website and allowing customers to view the vehicles in details, with pictures of the vehicle and if there any issues with the vehicle it may have. There is no pressure or hassle to the customer while in the process of purchasing a vehicle. One of the best things added is the vehicle can be delivered at your location, with most of the paperwork done including the license plate worked done. Great Work Carvana. read more

easy, great customer service, no haggling, very seamless experience, got a good price for my Camaro!

First car had issues so we opted to do an exchange. The newly selected car delivery date was delayed after waiting for a week. That delay info came to us on the day it was due to be delivered. Then the new delivery date was delayed another week, again, being notified within an hour of the delivery time. They would not tell us the reason for the delay other than some " quality Issue " was noted by someone doing a re - inspection but they WOULD NOT tell us what was being done even though we had already paid for the car and purchased insurance for the car. No effort to improve the situation and total lack of honesty in the purchase process. read more

i had the best experience with selling my used car to Carvana. after getting a sale quote and accepting the quote, I drove to Carvana location and the process only took 20 min to complete the sale and get my check. much better experience than past sales i had with carmax and dealership. read more