Worked with Brad Kleinman & he exceeded expectations!! Amazing communication - super fast &…read morereliable! Helped me so much & made process fast & painless. Stayed open past regular hours to get everything done!

SERVICE DEPARTMENT Brought in my 911 I purchased a year ago…read moreCPO for a recall back up camera, and experiencing recurring issues with passenger side door speaker for the 3rd time and hoping it's finally fixed, decided to get oil change done while the vehicle is there and honoring Porsche Woodland Hills price, (-$200) , returned back 3rd day to pick up and noticed the interior passenger side panel where they worked on the speaker issue was scratched and it appeared that an exacto blade left a big mark and when I mentioned it to Carlos Lazo he said he would look into it and the next day sent me a picture of the panel from a video that's unclear to view and said it was like that when you dropped it off according to his manager and have yet to hear back from anyone else from the service department. Note to self, take CLEAR video of interior and exterior before leaving your vehicle going forward.

Isiah is the best. He helped me out with new keys for my Lexus 2008, 264,000 miles and she rides…read morebeautifully. Her name is Chloe and she and I are forever grateful for Lexus. Lexus is the best made car ever!!!!!!!!!!!!

I am extremely disappointed with my experience at Lexus service, specifically with Lauren Whipp…read more I was given a rental vehicle that smelled strongly of cigarette smoke. My own Lexus, which I have owned for less than a month, stalled completely while I was driving with my daughter. The service department acknowledged the stall and stated they could not determine the cause. After this incident, I was instructed to return the rental and told another vehicle would be provided. I drove an hour and a half to the dealership based on that information. When I arrived, I was told no loaner would be provided and that I needed to find my own way home by calling an Uber or renting a car at my own expense while Lexus investigated. I was also told I could drive my vehicle home despite the recent stall that put my daughter and me at risk. During the incident, I suffered whiplash when the car lost power and I had to jerk the wheel to avoid a more serious outcome. No other vehicles were involved. This was a complete stall. The lack of concern for customer safety, poor communication, and refusal to provide appropriate support after a serious vehicle malfunction was unacceptable. This experience has caused significant stress and disruption and has permanently changed my confidence in this dealership.

This dealership was amazing I went in to look at a 2026 toyota corolla for my son who is…read moregraduating, and Gerardo Cuevas was an amazing help to me, as he helped me get a good price on the car, was kind all the way through, was extremely helpful and was very experienced in what he does. I would say overall I had a great experience. I also want to say how great Arnold Was, he came through and was helpful in explaining some on the different options and what we could do for the car. I would rate my experience a 10/10 and will definitely be returning soon.

If you're car shopping and dreading the experience, let me save you some stress -- ask for Alex…read more I came in knowing exactly what I wanted and what I was willing to pay. Alex didn't try to work around that. He listened, he advocated for me, and he made it happen. Knowledgeable, patient, and genuinely helpful from start to finish. That combination is rarer than it should be. The finance department surprised me just as much. Friendly, efficient, and clear -- none of the drawn-out back-and-forth I was bracing for. We were in and out in far less time than I expected, which feels like a small miracle at a car dealership. I drove home with the vehicle I wanted and I couldn't be happier. Toyota Santa Monica earned every bit of this review.

We had a fantastic experience purchasing our first Audi from Audi Santa Monica! The sales and…read morefinance team made the process easy, enjoyable, and stress-free. A special thank you to Kyle, who went above and beyond to make sure we felt comfortable in our new little beauty. He took the time to walk me through all of the features, answer every question, and make sure I knew how everything worked before driving off the lot. We couldn't be happier with our new Audi and the outstanding customer service we received. If you're considering an Audi, I highly recommend Audi Santa Monica and their amazing team!

How did my original experience get even worse? Because the GM replies to my original review stating…read morethey are willing to help if I email them and when I do they don't even respond... How can a business be so uninterested in helping customers and continue to thrive?

As a woman, walking into a service department can sometimes feel intimidating--but that's never the…read morecase at Range Rover Santa Monica. I've been servicing my car here for the past five years, and while every experience has been positive, I felt compelled to finally leave a review because my most recent appointment was beyond extraordinary. We often leave reviews when things don't go as planned, but it's just as important to acknowledge when someone goes above and beyond--and that's exactly what Rus (Timerwhanov), my service manager, did. I came in thinking my car needed a simple service that could be wrapped up the same day. Turns out, the car required additional work--and I was flying out the very next day for a weeklong international trip. Rus stepped in, explained everything clearly, helped me prioritize what needed immediate attention, and arranged a courtesy vehicle so I wouldn't be without transportation. While I was out of the country, Rus kept me updated with prompt and thorough follow-ups. The service was completed perfectly on time, and everything was handled so smoothly that I truly felt cared for and supported every step of the way. The cherry on top? The team also arranged an Uber for me and my dog, Zen, so I could make a vet appointment nearby the day I picked up my car. Bonus points for being incredibly dog-friendly--Zen loved being there and got plenty of cuddles and attention from the staff! Thank you again to Rus and the entire team at RR Santa Monica for such a stellar experience. Courteous, kind, and truly professional--this is the kind of customer service that deserves to be recognized. Highly recommend!

The service I received at Jaguar Land Rover Santa Monica was so catastrophic, so careless, and so…read moredishonest that I genuinely wish zero stars were an option. I brought my 2010 Jaguar XK convertible in December for a simple battery replacement after it died while parked in my garage. I paid roughly $700 for a dealership battery. Weeks later, I discovered my convertible top would no longer operate because a critical retracting component in the trunk had been broken. When I reported this, my service manager flatly denied responsibility and claimed the car "must have come in that way." It absolutely did not, and would like to point out that the part that was damaged must be removed in order for a new battery to be installed, and for no other reason. I had never had the battery replaced before and up until this time, had always been able to operate my convertible without any problem. In February, the brand-new battery they installed died again. I had the car towed back, only to be told they had installed "a bad battery off the shelf." During that same visit, I was suddenly told my key fob -- which had always worked perfectly -- was "bad" and needed to be reset using my spare key. They sent a messenger to take my functioning key fob. When they returned my vehicle, they sent both keys back but one key had tape on it with the word "Bad" written on it. I took this to mean that they didn't fix my key fob and didn't need my other key fob to "fix" the "bad" key fob, despite telling me that. Then came the upsell. I was advised to authorize expensive cooling system work because I was preparing the car for sale and was told it would only be sellable "if the buyer doesn't open the engine." Wanting to sell responsibly, I approved the repairs and paid another $2,980. The day I picked up the vehicle, I got inside and discovered something shocking: THE ENGINE START BUTTON HAD BEEN COMPLETELY DESTROYED. The button on the center console was gone -- punched through as if someone had forced their finger or a tool into it. This the very first thing you touch the moment you get into the car. There is no conceivable way I would have brought the vehicle in like that without saying something, especially since the dealership knew I was preparing it for sale. When I confronted my service advisor, Jeffrey Manuel, he claimed this was "how I brought it in." That is false. He then suggested the tow truck driver might have done it -- except the tow driver never entered my car. I was the only person inside it before it was towed. The dealership later produced "time-stamped" photos that supposedly showed the damage on arrival, but the timestamp was at least an hour AFTER the car had been dropped off by the towing service. So to summarize my experience: * I paid dealership prices for a battery that failed within weeks * My convertible top mechanism was damaged while in their care * My key fob suddenly became "bad" after they handled it * I was pressured into nearly $3,000 in additional repairs, which, by their own admission, did not fix their diagnosis of my car overheating. * My car was returned to me MORE DAMAGED than when I brought it in * Responsibility was denied at every step * Explanations changed depending on what was most convenient I trusted this dealership with a well-maintained luxury vehicle and got it back in worse condition, along with shifting stories and zero accountability. If you value your vehicle, your time, or your sanity, take your Jaguar or Land Rover anywhere else. And if you do decide to take it there TAKE VIDEOS OF EVERY SINGLE PART ON YOUR VEHICLE THAT IS NOT DAMAGED, so that, in case they damage it, you'll have proof! Because, when they damage it, they just take a video or photo of the damage and then ask you if you have any video of your undamaged vehicle, despite the fact that there was no mention of it being damaged before!

No one can handle a freaked-out actress quite like the team at Mercedes-Benz of Beverly Hills…read moreService Center. When your car decides to have a dramatic moment right when your schedule is packed, your phone is ringing, and you're trying to hold it all together, this is the team you want in your corner. They somehow manage to combine technical expertise with the patience of saints. Every interaction has been professional, reassuring, and efficient. They take the time to explain what's happening, keep you informed, and never make you feel like you're overreacting, even when you're convinced your car is moments away from its final curtain call. The service is exceptional, the communication is outstanding, and the entire experience feels worthy of the Mercedes-Benz name. Instead of adding stress to an already stressful situation, they consistently make things easier for me. For anyone looking for a service center they can trust, especially fellow busy professionals who need their vehicle handled quickly and correctly, this one continues to exceed expectations. Five stars for keeping both my car and my sanity running smoothly.

Do not waste your time coming here. All hell has broken loose here ever since they switched over to…read moreFletcher Jones ownership. Their service team used to go above and beyond every time I came in over the last 5+ years I've owned my car. Seriously a shame they fired all the old amazing service members who worked here forever. Now I am dealing with extremely junior service representatives who provide zero updates and zero context for service repairs. My car has been there since last Wednesday (it is now the following Monday afternoon), and I have only received 1 update from the service rep claiming that they are "still looking into the issue." And I only received that update after texting him multiple times and finally calling the service department to see why he wasn't answering my texts. They also did not ever offer me a loaner car, until my car was there overnight, and I called and asked how I'm supposed to get to work and have a life without my car at which point they said they could offer me a loaner. The cherry on top is always them offering loaners that are way below the type of car you turned in for service. Unless something changes dramatically here, I will be doing all service at other Mercedes service locations in LA.

I get my car serviced here regularly, and I had a great experience with Cesar Pleitez. He was…read moreprofessional, friendly, and took the time to explain everything my car needed. He kept me informed every step of the way, which made the entire process smooth and stress-free. I'll definitely be coming back to see Cesar every time my car needs service. Genuine customer care and great service are hard to find these days, and I truly appreciated the experience he provided. Highly recommend!

I had an excellent experience at BMW of Santa Monica, and I want to give a special thank you to…read moreCesar Pleitez. Cesar took great care of me and serviced my BMW M3 Competition, my first ever M car. He treated my car with the same care and attention he would give his own. As someone who is careful about who works on my G80 M3, I truly appreciated his professionalism, communication, and attention to detail. The service was fast, the work was high quality, and the overall experience gave me a lot of confidence in the team. I will definitely be coming back to see Cesar and the team at BMW of Santa Monica. Sincerely, Rick Murcia

I recently brought my 2024 Mercedes C300 in for service and they did a fantastic job. They…read morereplaced my cracked windshield and did a full detail. When I picked up my car it looked even better than when I bought it. I highly recommend their service department. You will not be disappointed.

This is a great service shop for Mercedes Benz. They have modern facilities, streamlined systems,…read moreand excellent customer service. Yes, they are more expensive than the independent 3rd party shops but to me the quality of work is well worth it. I've worked with several service advisors and they are all professional. Gabriel Ramos has helped me several times and I he is knowledgeable and efficient! The receptionist was helpful but most of the service managers will text you the status, which works well for me. I also like how they clean up after the repair under the hood and the complimentary car wash they give you.