We had the best waitress for our visit, Jade, who was just an absolute light to have serve us. Big smile, never slowed down, the definition of a hard worker, with a kind soul! If we lived closer we would definitely be coming back! read more

This location has some very friendly staff! I always munch when i come here! Only good food in the area really! Blueberry waffles are the only way to go! read more

Well... it's Waffle House, right? It's Americas favorite greasy spoon, BUT.... It isn't Dicks last resort!!! I must have came when the B team was at bat... here we go... I walk in around 9pm the place is empty, I wondered if they had been robbed and left tied up in the back A undernourished chick with earrings in her brain and blue hair comes out and mumbles something through her feelings... I ask her what her favorite meal is and she says she doesn't really eat there :) So I start to place my order with bluey and I notice she keeps rubbing her lip, she did it like 3 times in 90 seconds... naturally I'm wondering what's going on with the fidgeting... it's a burner starting to bloom on her upper lip... I almost left... when suddenly a less colorful chick comes out from the back and starts scraping the grill... I think if bluey touches my food I'm outta here... no judgement just personal well being policy! Neither one of these people seemed interested in being welcoming in the slightest... so I ate my greased spoon and shoved off.... Two weeks later I thought lemme try again... this time it was a different crew... same drill... the chick running the counter was more interested in cleaning, spoons than taking my order... my favorite part is when I paid the check, she actually looked at me in my eyes and said, is that it? Awkward turtle I tell you... maybe it's just this generation between 20 and 30 that feel customer service is overrated... I would submit that tips are not required in any tip is a reflection of customer service beyond what is required.... If I had to make a judgement I would say either this town is full of man haters or nobody gives a care about what an outsider like me thinks.... BTW... Valtrax can fix that cigarette burn on your lip... until then get a face mask and a personality! read more

This place is always good. Typical Waffle House food, fresh and cooked by skilled workers in front of you. I have gotten almost everything on the menu and the quality is consistent. The servers are very friendly and come back frequently in case you want something else. This location is always clean and taken care of. The food is always cooked to order. read more

I always seek out Waffle House when on vacation. This one did not disappoint. Had waffle with peanut butter chips, bacon and coffee. All were good. The 4 ladies working were so friendly and attentive...you could tell they really seem to like working together which is nice to see. They greeted everyone as they walked in and were so inviting. read more

I dont typically do this, but am extremely disappointed at the lack of concern, or even acknowledgment by the manager of the Waffle house in Charles Town wv. my daughter saw several gray slivers moving around in her glass of water. I managed to get one on the end of the straw for a closer look. it was definitely alive and moving, and sprung off the straw once freed from the droplet of water it was enveloped in. The waitress was genuinely appalled, and took the glass to the manager. she returned to say the manager didn't see anything, but she doesn't have the best vision, and that she would come over to talk with us. that never happened. I witnessed another lady ask for her drink to be replaced because something was floating in it. I wish I had the courage to make a scene, or at least ask in a voice loud enough for others to hear, What are you going to do about the bugs in your water? but I'm not. My attitude went from, semi humorous of the situation, to thats it, never again eating here. I immediately called the Jefferson County health department emergency line and left a message, and emailed Waffle house with details. I am now wanting anyone in this area to ge aware. Im sure in my lifetime I've managed to ingest things without knowledge, but there us a reason we have the codes regarding food and public health, safety. This manager is negligent in her responsibility and duty. This was unacceptable. This happened 3/29/26..around 12: 45pm read more

Good food, fast service, and friendly staff. One of the best waffle houses I've been to

Food is standard Waffle House, prepared quickly always the same quality. Price is reasonable and service is exceptional.

Alex was such a breath of fresh air. He welcomed us in with his bubbly personality and friendly demeanor. Food came out quick and delicious. We were in and out in less than 30 minutes. Couldn't ask for a better experience! read more

A pretty standard Waffle House, food for the most part is good here. The service was quick and the staff is attentive. You are acknowledged immediately when entering and quickly offered a seat. We had one issue with the food order and that was with how the t-bone was cooked. We requested medium and it was undercooked. Not that huge a deal, as it could have quickly need cooked some more, but it was then overcooked and tasted dry. The other issue was some of the staff were talking so loud back and forth that it became very annoying and distracting. Seemed it was a little of everything and anything. How overweight someone's cat is and how it always wants to eat, stories about grandkids misbehaving, such and such boyfriend has a new job, debating about hiding an AirTag in a boyfriends car so they can track where he's going when they are not around, etc. It wasn't the entire staff, just a couple of them and they were just so loud it was difficult to hear each at our table. I get that you want to chat with your coworkers to help pass the time, but when it gets to the point that it's so loud from one end of the counter to the other that customers know your business and can't just sit and enjoy their meal, then it's too much. Two tips I would give if eating here would be, skip the t-bone (unless you like it rare or overcooked) and get a seat off to the side, away from the counter. read more

Waffle House - Food was good except for the t-bone which was undercooked, and after sent back, was over cooked. - Breakfast & Brunch Near Me - Charles Town, West Virginia

Quickly n easy. In n Out in 30 min. Love that you can see you food getting cooked right away. It was saksi very clean. read more

Waffle House - Breakfast & Brunch Near Me - Charles Town, West Virginia

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#1- We sit down and a woman with no shoes, a black cocktail dress, and freshly beat face was cooking. Can't even hate on her, because it seems as though she was the only one in her right mind. #2- The trap music was so loud. #3- The waffles (the only redeeming factor of this experience) were 3/4 the size of what they are SUPPOSED to be. #4- After requesting some waters, our waitress picked up a plate of eggs she had already put down on the table which she then promptly dropped, causing the ceramic egg plate to absolutely shatter and scatter shards of ceramic onto every other plate that was put on the table. We weren't given new food, an apology, or any sort of refund. Granted, we didn't ask for one but that was more so because my friends and I were in an absolute state of shock and disbelief. I wouldn't say I'm mad or even disappointed. I feel like I have whiplash. read more

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My guy has just lost his Waffle House virginity! LOL LOL This Waffle House is clean and the servers are very friendly. Prices are tolerable and make up for the limited menu. This is reliable road trip grub and I enjoy it every once in awhile. The neighboring table included two very young children who appeared to be regulars. Their interaction with the server would warm the cockles of the coldest heart. I'm just realizing the value of the charming and comfortable simplicity offered by the hospitality at this Waffle House. I recommend it. read more

Last week we finally stopped by this Waffle House to try it out. Was a little annoyed when I walked in because of the small space and so many people (people annoy me). Sat down to wait for a table and was only about five minutes before someone left and we grabbed the spot. We were instantly welcomed and had our drinks in like a minute. Our waitress, Karen, took our order and within 10 minutes we had our food. And that food looked amazing! Our one daughter and I got an Angus burger with hash browns. It was so delicious! Our daughter kept saying how good it was as well. My wife got a breakfast combo with eggs, bacon, and a waffle and she said she'd never had a restaurant meal taste so good. Our youngest daughter, who's rather picky, got a waffle and said that was her favorite waffle ever! The waitress kept our drinks filled the entire time and was there to assist with whatever we wanted. While I ate, I noticed how well the entire crew worked together; so committed to their work while laughing and having fun too. Got the bill, which was very decent for the four of us, and payed. Before we left, we stood and chatted with our server, who was so kind and sweet, for like ten minutes. We left with full bellies and a happy feeling knowing that we would definitely be making this place a regular stop. read more

Food was excellent. The service was great. Food proportions were good sized. The blueberry waffles were delicious. Overall a delightful experience. Thank you. read more

Actually was a little disappointing. My wife's order was incorrect and the waiter checked his notepad and said he made a mistake and it was someone else's order. Also she was supply to get a waffle and never received. The restaurant is in definite need of cleaning. read more

This is really about the server and not the food etc. food and prices are great. This nasty female server (late Fifties, portly, LOUD) was so loud and inappropriate in front of everyone's kids. Said she beat kids etc. just tacky. I don't think she meant it but what would a little kid think? She was showing off for a guy who came in. She spent a great deal of time flirting with a man at the counter who tried to ignore her as best he could. Honestly- is this the best hire you could find? I come here to blend in. I don't appreciate listening to some loud heffer trying to score with a customer. read more

I can't believe that I've never been to a Waffle House before and I found the breakfast here especially the waffle was fantastic! Before going here Hubby said the ambiance of the Waffle House is decent, however, he thought this location maintains a clean look and simple. It's like entering a Diner/Cafe in a classic movie or entering a twilight zone tv series. I I should have worn my classic summer dress with a scarf and big sunglasses and drive a Cadillac to get here. This is awesome experience, at least for me. I had grits! Can you believe I don't even know what that is but I had it. It's like baby food and I added honey on top of my grits to make it tastier! We had Brittany (not the singer) served us and she's super talented because she took our order and then she cooked for us. Wow! She can do it all! She made us a great breakfast. I still can't believe that I've never tasted the waffle like this one before. I think they use a different type of flour, maybe mixing it with some other ingredient or flavor? Not sure but was sooooo good! I also had toasted cinnamon bread with Sunnyside eggs. Hubby had eggs with hash brown potato and that was very good too. The coffee was so so. They had a great team working here. The place was spotless. Classic! Very satisfied with my breakfast! Thanks! read more

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This is the best Waffle House I've been too! The workers really care about their customers and check in often to ensure your satisfied with your food. Everyone is so nice and friendly and go above and beyond to make sure you are having a good expierence. The food is always good!! Charles town Waffle House has great employees! read more

This was a good Waffle House but not the best. I thought it odd that basically no one else was there. Place was pretty empty. We did have a weird wait for ordering. Again because Waffle House is normally quick and we were about the only people at a table I just found it odd. Anyway, we got our order and those were some great grits! Loved the eggs. My daughter said they were the best hashbrowns ever! And she's 18 not 6. LOL. We both thought the Waffles were bottom of the barrel though. Tasted almost uncooked and my daughter's Waffle came apart like there was a top and bottom. A little strange for waffles out of a Wafflehouse. There was also some black gunk on my waffle. It was either hardened left over chocolate chips from a previous order or grease that hardened and charred. IDK but They do need to clean their equipment apparently. I accidentally checked in at IHOP due to my hiking fatigue. I would never eat at an IHOP unless I absolutely had too. This Waffle House was at a point where I would come back but not one of the best. read more

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A big shout out to the team of 2 that took care of us! They were understaffed and the waitress had to actually help the cook in the preparation of our meals, and it was delicious! read more

the waffles were okay the eggs tasted like paper the bacon tasted stall staff wer good but man the food was not good.- Travis Mitchell

I have always heard of Waffle House but never had a chance to dine there. One my way to Charles town Casino, i was surprised to see a Waffle house on the way. My first thought was to have a quick stop and grab some food. I ordered the grilled chicken burger and a chocolate chip waffle. I have to say the chocolate chip waffle was amazing. Even thought it looked big, I could have easily ate another one. The grilled chicken burger was also very good. The setting of the restaurant looked almost like a diner. The people who worked there were very friendly, and made sure that my needs were taken care off. This location is very close to the Charles town casino as well. Until Sports gambling gets legalized in MD/VA/DC, I will be coming to WV more often and will dine here when I'm graving waffles. read more

Waffle House - Chocolate chip pankcake - Breakfast & Brunch Near Me - Charles Town, West Virginia

This is the best waffle house I've ever been to! Great staff, quick service. And the bathrooms look so fancy. Not to mention the manager is quite handsome read more

This waffle house is pitiful. One loud motor mouth waitress needs to get a gag. First time in the restaurant and it will be my LAST! she was rude and obnoxious Not even my server could do anything correctly per her. Thanks for your efforts server. My food was delivered slow. The syrup was watery . Worst of all the waffle was cold. read more

These ladies were hustling!! They get the job done!! Hats off to your hard working folks of the great state of West Virginia!!

Ate here twice on my visit in June. Hits the the spot every time I eat at one. Average Waffle House. Staff is very nice. Good food.

I am a fan of waffle house restaurants. I like the food and service is very good BUT this waffle house, although new, is very filthy. This morning I sat at the counter next to the cashier. The sink and surrounding area was filthy. There was dirt caked on the sink and area that looks like it has been there for weeks without cleaning. The stainless steel walls were filthy, obviously not cleaned in a while. I had to exchange my flatware that had old food stuck to the knife and fork. The waitress was pleasant but really didn't care. I could go on and on but everywhere I looked, all I saw was dirt and scum that has not been cleaned for awhile. The manager of this place should be ashamed and should be fired. It's a shame, I like waffle house but I probably will not be back unless I am in the mood to check it out one last time. read more

Worst Serviceive ever had in my life never even got my meal . There is nothing but kids working there there need to be an adult there just trash read more

Very friendly place they spoke soon as I walked in the door. Jennifer was awesome very tentative I ordered the bacon Texas patty melt it was awesome! And always got to get a waffle always buttered and delicious! read more

Friendly employees. Fresh warm food . Simple restaurant but clean and friendly staff . I would recommend this location. Thanks .

Today is 07/20/2020, went pass waffle house tonight, about to go in, notice that employees, and the cook, did not have masks on during mandatory mask wearing in WV, totally unacceptable. Losing us during this pandemic. read more

Food was either under cooked or cold, But the worst is the service and the don't care attitude with all the staff.

I've eaten here many times. From the day it opened to just this past weekend. Having all new servers at the beginning, things were a little rough but it's gotten better with each time I've gone back. I've had many different servers but my favorites are Chloe, Olivia, and Alexis. I try to sit in their sections as much as possible since they're so personable. You know what you're getting at a Waffle House. A no-frills breakfast or dinner. You can't compare other restaurants since its pretty unique. Keep up the good work. I'll be back!! read more

This Waffle House started off so great when it first opened but tonight's experience was a complete disaster and I will not be back. The store was filthy. Dirty floors, dirty tables. Staff was sitting at the bar eating their food and on their cell phones. Then my wife found an item in her food. There were no apologies whatsoever. Instead the waitress paraded the item around the grill section asking, "what is this...what is this". When we asked for a manager, there was no manger on duty. When we asked when there would be one on duty, the waitress said that she did not know when the manager would be back. Very sad because I really wanted to like this place. read more

The food was great the atmosphere was great! Loved the different choices of music playing on the juke box as well! But most of all we really loved and appreciated our server Tonisha! She was excellent! Very attentive, sweet, kind and kept her patience with us and our kids! They couldn't stop talking about her! I will definitely be back to eat and to request Tonisha again! She needs a raise! read more

A good Waffle House. I told them I was from Georgia, so seeing a Waffle House so far north was a relief, and they said I should feel at home there any time! Service was quick and kind. Food was good. Bathrooms were clean. They had a few regulars come in while we were there. read more

Amazing food great service and the entire building is very clean my favorite food on the menu is the all Star special waffle House is definitely one of my favorite restaurants read more

Food was good. The service I must of went at a bad time because they were in the middle of a shift change my waitress ended up leaving and never mentioned to us she was leaving we sat there for 10 mins for someone to noticed we needed refills and etc. however , the lady that ended up taking over was amazing and thankful that we ended up with her . read more