I had a coupon for a free 6 piece tender nugget box and decided to redeem it for an early dinner…read more The coupon required me to dine in which and while it was fairly empty inside, yet still relatively busy. The staff were really nice. They actually helped each other out when they had questions and to make sure that everything was done from working the line, serving customers and tidying up the location. I enjoyed my meal. The food was fresh and hot, I had to wait for it to cool before eating. The chicken tasted great and truly tender. I chose country gravy as my dipping sauce and it was good. It was a lot of food for one sitting, so I didn't finish everything - I chose to not eat all the toast, which wasn't the best tasting item. It was clearly made according to my order. I liked the speed of service, quality and freshness of the food. This would be higher on my go-to fast food options in the area. Especially given the desserts they offer.

I have been a loyal customer of this location and many of your other restaurants, which is why this…read morevisit was so disappointing. I have come to expect a consistent standard of cleanliness and professionalism, but this location fell well below those expectations. The men's restroom was in unacceptable condition. It had a strong odor of urine, there were visible signs of urine spillage on the floor, one of the stalls was completely out of toilet paper, and there were no paper towels available to dry my hands. A restroom is often a reflection of how seriously a restaurant takes sanitation, and this one showed a concerning lack of attention. The beverage station was equally disappointing. The counters were covered with sticky drink spills and had clearly not been cleaned for some time. Even more concerning, there were multiple flies flying around the drink area. Seeing insects around a self-service beverage station raises serious concerns about cleanliness and routine maintenance. I politely informed the employee at the front counter about the missing restroom supplies and the condition of the facilities. Rather than acknowledging the concerns or showing any urgency to correct them, I was met with a blank stare and no indication that the issues would be addressed. Customer concerns should never be dismissed, especially when they involve sanitation and health standards. I also observed employees using their phones while working. Food service requires professionalism and attention to cleanliness. Employees should remain focused on serving customers, maintaining the dining area, and ensuring that sanitation standards are consistently met. Front-of-house staff represent the restaurant, and they should be welcoming, attentive, and confident when interacting with guests, particularly when responding to legitimate concerns. This restaurant has great potential, but success begins with leadership, employee accountability, and pride in the workplace. Clean restrooms, a sanitary beverage station, responsive customer service, and engaged employees are not optional--they are fundamental expectations. I sincerely hope management and ownership take this review seriously and implement the necessary improvements so this location can meet the same standards as your other restaurants.

The food was great. I was greeted promptly when I entered the restaurant The restroom was super…read moreclean, as well as the front of the house. The had basketball on the tv. The menu was easy to read and order from. The cashier Juanita was very friendly and personable, as well as the rest of the crew. My biggest complaint was that Jaunita had her pants half way down her butt, and was showing her underwear. This is not professional, sanitary, or representative of the rest of my experience. I have seen this trend slipping into other establishments and it needs to be called out. Also the open sign and doors were locked 9 minutes before published closing time. Overall great experience

I ordered 3 subs as a pick-up order for me and my co-workers. My co-worker had her lunch around…read more10:30 pm and she was finally able to eat her sub. Once she started to eat the sub she took a bite out of it and that's when she pulled out a long piece of "BLACK HAIR", mid bite. Of course disappointed and disgusted she immediately stopped eating and threw the sub away. Due to the job that I work I don't have my phone on me at all times, once I was able to go check my phone and call firehouse about the issue they were closed by 10pm. Also I work overnight, when I got off the next morning I looked to see when does the store open which is at 11am , this is the Firehouse Subs Atascocita location . I called and asked to speak with a manager , I then Spoke with Manager Steve . I explained to him the issue and concern that I had with my order the night prior and he stated that, " I needed to bring the sub in so that they can inspect it in order for them to remake it and in the event that something like this happens I need to call them and let them know. I explained that I work overnight and that the sub was discarded and that I always order from here and never have I've ever had an issue like this. He then proceeds to say that it's there policy that I call immediately and bring in the sub only to get a remake of the sub. I said that I don't want a remake I would like a refund for that sub, mind you I ordered 3 subs and only 1 had "HAIR" in it . I was only requesting a refund for the one sub. He then says I definitely wouldn't get a refund because they have to have proof of purchase , as if my order number and receipt isn't proof enough because I no longer have the sub. I then ask why is it not listed on the receipt that's they're policy to do all these things and not discard of the item if they're is an issue with someone's order. He states that we don't have to list that on the receipt , how would someone know to do something if it isn't marked or said anywhere for the customer to know to do it. I then asked can I get the corporate number he tells me he is corporate for that location and that he's the only one to talk to. He was very unprofessional and didn't care about making the situation right, but instead immediately went into a defensive tone of voice. I then asked why weren't the staff wearing hair nets and he stated that they did have on hair nets. I assured him that when I picked up my order the night before at least 3 staff members who was making orders didn't have on hair nets. They had on hats but not hair nets . So much so there is a Caucasian employee who has flowy long hair , that wasn't tied back make customers orders. He then brush's me off and says there is nothing that he can do and that I could have a great and hung up. I'm writing this review to raise awareness for this location, this is the first time this has happened to me at this location and the disrespect and lack of respect from this manager should be dealt with . You shouldn't eat at this location because cleanliness is everything and the staff is going to do everything but reassure you or help you with an issues .

I had a random taste for some good old-fashioned fish and chips you know, that old-school Long John…read moreSilver's type of craving. Captain D's was closer, so I figured this was the perfect time to give them a try. The drive-thru experience was actually great. Service was quick, and whoever was taking orders over the speaker was friendly, clear, and easy to understand. Now once I made it to the window they did have a posted sign that said **NO REFUNDS** so take that how you'd like. Since I wasn't sure what I'd like, I played it safe and ordered the sampler so I could try a little bit of everything. Everything came out quick and HOT, which I appreciated. The fish wasn't too bad either! Now listen, I'm probably not the fairest fish critic because I dress mine ALL the way up. Tartar sauce, vinegar AND hot sauce that's how I like it. Once I got everything situated, the fish definitely handled the craving. The chicken and shrimp, though? Ehhh...mid. Neither did much for me, so I can confidently say the sampler won't be making a second appearance in my order. Would I come back? Yea every once in a while But I know my lane now. Give me a quick order of fish and chips, load me up with my sauces, and send me on my way.

I was excited to try Captain Ds again after many years. The wait time in the drive through was very…read morelong. There was only one car in front of me and the person got one bag of food. No reason it took so long. I ordered the fried shrimp, fish and chicken combo. It was snack sized but enough for me to have for lunch. They gave a lot of condiments. The food was decent, Just took too long.

GREAT!!!!! GREAT!!!!!!! GREAT!!!!!!!!!!! Thoroughly enjoyed every aspect of our breakfast!!!!!!!read more

Good food and good vibes. Food was quick and hot. Our…read morewaitress Brianna was very nice and attentive.

My first experience with JJ's was an ordered that was delivered. I was impressed because the…read moredeliver time was faster then expected and our sandwiches were delicious. My second encounter was a pickup order. I drove there and called to ask if someone could bring my order to my vehicle. I explained that I didn't want to go into the restaurant because of COVID-19 and my health challenges. The gentleman that answered the phone was kind and attentive. The young lady that delivered my order to my vehicle wore a huge smile and was very pleasant. She deserved the tip that I gave her. The only thing that was not accurate from my order was the fact that my sandwich was not cut in half. Otherwise, everything was perfect and scrumptious! I thought about taking a pic AFTER I ate my food, lol.

8:30pm and doors are locked. Was told by Employees that they ran out of bread. Drove 40 mins for…read morethis. Management needs to look into those

My coworkers go to Lenny's quite often but I never have. I stopped by for a quick sandwich and so…read morehappy I did. The special for 8.00 includes a 5 inch sub, chips and a drink. You could also get a cookie instead of chips. There are some exclusions but I chose the turkey sandwich. My food was ready in about 10 minutes. The dining room was clean and lots of drink options like lemonade and spiced apple. The sandwich was very good, the cheesy bread was warm and fresh. I will be back and will probably get a larger sandwich.

I usually order online when I'm at my office and as soon as I place my order it takes me about 10…read moreminutes to get there and my food is ready and waiting for me. Lenny's always fixes my order exactly as I ask and the ingredients always taste fresh and great!