The team at Rv Corral did an outstanding job, they were friendly and engaging. The service team…read morewent above and beyond meeting an impossible deadline. I would highly recommend checking in here for your recreational needs

Disappointing Experience Due to Misrepresentation and Terrible Customer Service…read more After conducting an extensive search across the western United States for our Cougar travel trailer, we selected RV Corral in Eugene, Oregon based on their competitive pricing and assurances regarding specific equipment specifications. Throughout our pre-purchase communications, I made multiple inquiries via phone and email to verify the trailer's features, particularly requesting confirmation of the air conditioning unit's model number. The sales team repeatedly verified these specifications, including a final confirmation before our 14-hour drive to complete the purchase. Upon arrival and inspection, we discovered that the air conditioning unit installed was not the upgraded model we had specifically verified and factored into our purchase decision. Despite having documented email correspondence confirming the correct specifications, we were presented with a different AC unit than what was promised. Initially, the sales representative acknowledged the error and offered an $800 credit toward resolution. However, after researching the actual cost of upgrading to the promised unit ($2,200-$2,500), we returned to request appropriate compensation that would cover the discrepancy. At this point, the manager's response was unprofessional and concerning. Not only did he refuse our reasonable request for compensation equal to the upgrade cost, but he also rescinded the initial $800 offer, claiming the salesperson lacked authorization. The manager's ultimatum was particularly troubling: accept the trailer with the incorrect equipment at full price or forfeit our deposit entirely. Given our significant travel distance and planned family trip, this approach appeared to leverage our circumstances unfavorably--he knew he had us and he could take advantage of us. When I attempted to negotiate a compromise covering material costs only, the manager became increasingly hostile. While we ultimately completed the purchase due to timing constraints (we had a family trip scheduled for the following week), this experience reflects poorly on RV Corral's business practices. The failure to deliver promised specifications, coupled with management's unwillingness to appropriately address their documented error, shows their unethical and unprofessional ways. I would recommend avoiding the RV Corral at all costs--no matter how 'good' the deal. Remember, if it sounds too good to be true--it probably is. RV Corral and specifically their sales manager, are terrible.

Our Monaco Dynasty Motorhome was sold by Gary, on consignment, without notification or payment…read moreexceeding 30 days. We contacted him every week after we found that it had sold & got poor excuses why he did not have the money for us. After several weeks of this and many times of not getting a call back, I contacted the Eugene Police, they suggested filing a complaint with the Oregon DMV. I ended up talking with an Oregon DMV Investigator who, after hearing my complaint, said she would call RV Sales of Oregon and get back to me. WOOOW, 20 minutes later she called me back and said we would have our money next week AND WE DID !!!

Do not use this business if you are looking to consign. We brought our 5th wheel in for consignment…read morein October of 2024 for six months. Dan asked what we wanted for it. We said $14,000. It was listed on their website for $30K. After nine months of no communication, we lowered our asking price to $11K. They did not change the website price. We told them that we would come get it after three months. We did get a call in the last week of that time period (11 months after the consignment) that our rig had been sold. We did pick up a check the next day.

1) Questionable sales team. We live in Washington State and were returning home from Calif. when we…read morestopped at RV Outlet in Eugene, Oregon. Looking for a travel trailer, we had done our homework and Lance was one of the names we were looking for. After talking to a sales rep., we were told that they were part of an RV show going on in town and had a nice Lance trailer there. We drove over to the show and met a salesperson there to look at the Lance. Unfortunately, it was one of the trailers parked outside in the rain. We looked the outside over as best we could in pouring rain and proceeded to look over the inside. It looked nice, we asked a million questions and it seemed to be just what we were looking for. It had a 4 seasons pkg and the layout was on the nose. We looked the outside over a second time and eventually came to a deal while at the show. We completed the purchase process and returned to Washington planning to come back and pick it up in two weeks. We were told title papers would be sent to us in 2 weeks. We returned to RV Outlet to pick up the trailer and do a walk thru with a rep. When we got the trailer home we realized the front window seal was broken and there is water in the double pane glass. Looking back, that window always had the blind down! During the walk thru after purchase, the rep did show us how the blind opens and closes, but was still positioned all the way down. While at the RV show looking at it from the outside in the pouring rain, twice, it looked fine. Certainly, the sales rep never said anything about it which should have absolutely been part of the negotiations as there is no way RV Outlet was not aware of the problem. We have since learned that this could cost us between $2,000 & $3500 to either fix the seal or replace it as it is a curved pane! Because we signed an "AS IS WHERE IS" paper with them, there is no recourse now. Again...tin our opinion there is NO WAY RV Outlet didn't know about this expensive window problem!! 2) NO customer service. We were told all our papers would be in the mail in 2 weeks. After 2 weeks and no papers received, we started calling and leaving messages. For 3 more weeks, we left multiple messages and no one returned our calls! Finally, after 5 weeks, we get a call back and told our papers had been "misplaced" and were sending them to us by "3 day mail!!" We still had to register the trailer in WA. and there is a penalty fee if not done in a timely manner!

In 2025 - We called ahead about a used rv they had advertised. It was the only model we were…read moreshopping for. Said we were coming to see it. Traveled an hour to get there. "Sorry, it's in the repair shop".

Great atmosphere, lots of knowledge and willingness to help in anyway they can. Lots of RV's to…read morechoose from. Would recommend 10/10

So it was time for the wife and me to update our way too old fifth wheel. We had been searching the…read moreads for some time. Looking for a rig that suited our needs and was in our price range. I came across CSR on Facebook. They had a couple of really nice rigs posted on there. So we drove up to Eugene to take a look at what they have. We were extremely impressed! First of all, the folks that own and operate operate this outfit are very friendly and very helpful. They showed us a nice Winnebago Destination Fifth Wheel. It's gorgeous and I. Our price range. It's now our new rig! There's "no pressure" sales. They completely go through their RVs when they come in. They make the RV buying experience simple and actually enjoyable. If you're looking for a nice used RV, come see Jolene, David and Justin. You'll be glad you did.

Dave was a great salesman! He was very helpful and patient with all my questions being new to…read moreAirstream. The feeling of dealing with a small business versus a large corporation was great and everyone in the team was wonderful to work with from management to finance it was a wonderful experience.

Brought my brand spanking new Montana to these guys with 44 factory defects. They managed to keep…read moreit for 13 months then give it back to me with all the paint torn on the rear cap. Said somebody had broken into their lot and stole my battery. They replaced that but they acted like they didn't know why my paint was all torn up on the rear cap. Turns out it was from the people who stole it, slinging gravel in a flatbed. Made them pay for it Ridiculous that an RV would have 44 defects in it brand new. Even more ridiculous that these idiots would keep it a year trying to figure it out. I'm not talking to anything major or structural.. When I pick the unit up, they had a fat bill attached to it. What's that about? It's under warranty. Incompetent rip off artists Stay away Edit: in response to the "business owners" comments. Yes sir, are covering your rear, as I could not forget such a circumstance. If you're at 2400 W. 7th Ave., in Eugene, that's you. I don't care if you have records of a break in or not, your insurance paid for it. Before I pick up my unit, I had to call out the big guns of your dealership to administrate the mess and pare down the stupid bill to something more reasonable for the few items Warranty didn't cover. One guy got fired over it. Another one of the GS family members who served as an advocate to sort out the BS got demoted afterward (well that's what he told me ) because his decisions were viewed as losing money. You may not work on Keystone anymore, but you sure the hell did then. You guys even called and tried to get me to accept cheap interstate batteries after my two expensive Centennial 6 V golf cart batteries were stolen. Snakes. Paint repair and fiberglass repair on my rear cap work was done by the business adjacent (practically inside the fence) to your back parking lot . Oh, it was you alright. I would keep quiet if I were you because anything you say further is simply a lie of convenience and CYA. What responsibility or credibility is built upon. Something woefully lacking in the RV Repair business.

Always had good service from Carrier. Known them for years and they will work on older units.read more

Tom and Theresa are one of the last honest folks in the industry. A few years back, both my…read morebatteries were stolen off my trailer and I couldn't figure out how to hook both new batteries up. I took it to Carrier and Tom helped me hook it all up. Tom didn't charge me for the service and gave me some pointers how to secure my new batteries. Their kindness showed me that he and his wife were really good people and cared about simple folks in their community. I have told so many folks about Carrier RV and you can bet they will get all of my business.

We had an incredible experience purchasing our motorhome from Royal Coach Sales…read more Dan treated us like family from the very beginning. There was never any pressure, and he followed through on everything he said he was going to do while making sure everything was right before we took delivery. Chris made the financing process easy and communicated with us every step of the way. Hunter, the technician, was patient and professional, answered all of our questions, and made us feel like no question was a dumb question while showing us the ropes of our new RV. We're so glad we chose to buy from Royal Coach Sales! Dan went above and beyond the level of service that we would have ever expected! What a refreshing experience to be treated like a valued customer. We highly recommend!!

First thing to note. We are and have been full-timers for 25+ years. We recently decided to switch…read morefrom 5th wheels to a Super C. After looking at several at various dealerships and being very disappointed in the units and or the dealerships. We were ready to give up and stay with our 5th wheels. That's when I stumbled on to an add online with a beautiful 2022 Renegade Verona LE. It was at Royal Coach in Eugene, Oregon. I called the number and spoke with " Dan ". We made an appointment and drove up to find not only the BEST Super C for us, but the BEST and most different dealership we have EVER encountered. The entire experience from start to finish has been " bar none ", the most pleasant, no pressure, no BS, most accommodating buying experience EVER. We absolutely love our new Super C. And the AWESOME people that made this dream come true. I don't care where you live in the US. Make the trip to meet this crew and go home proud you did. Thank you " Royal Coach " and your whole crew for the best RV buying experience to date for us.

Very smooth purchase! Had a service issue , they fixed it and replaced the needed parts quickly and…read moresent me on my way! If you're in the market for a used RV I would recommend you check them out!

When you trust a dealer enough to purchase an RV over the phone and in the end it shoots you in the…read morefoot. Not a care or concern or reply from Darin at Trades Ok, Inc of all the damage I found and what they covered up on the truck Camper they sold me. The entire roof was sunk in from the a/c back to the front door. Trades ok added spacers to the skylights internally because Lance's have thinner roofs and require a taller skylight. They used cheap skylights and even used random screws so long that the screw came INTO ceiling hallway about 1/2". Also, when I turned on the shower and water pump to test the water system I noticed water gushes out of the underbelly, the pipe was completely detached (pics). Ignoring an upset sales customer is the worst thing you can do vs resolving the issue with a disappointed buyer and making things RIGHT. BBB has been contacted and the FTC. My phone is on!

I have been dealing with Marathon Coach for over the past 5 years. To this day I am blown away by…read moretheir superb customer service and superior work. There is nothing that they cannot fix, customize, repair or paint. Their quality and workmanship is truly second to known. It is very apparent that Marathon Coach is a company with great passion and integrity for what they do, which is offer superior unmatched quality work, customer service and customer satisfaction. If you can dream it Marathon can build it and maintain it. From your first visit to Marathon Coach you will experience true world class customer service. You may come in as a customer but you will leave as a part of the Marathon Family. There are so many quality employees at Marathon Coach but if you truly want THE BEST of the BEST, for a true Marathon experience see Chris Welch the Service Director. Sept 2016: I have been a loyal Marathon Coach service department customer for 6 years now. I have been blessed to have had two prior Marathon Coach's that I have purchased via private party. We recently decided to buy a new / preowned bus from Marathon Coach sales department. The overall sales experience was a great one. There where a few things we wanted changed, a few upgrades and a few things that need fixed and repaired. Marathon Coach literally made our new /preowned bus look flawless and in brand new condition when we took delivery. They also made sure that it was in perfect mechanical condition and fully serviced as well. Since taking delivery we did experience a few small issues that Marathon immediately took care of under warranty. I would never buy a bus from anyone else other than Marathon Coach. You can definitely buy with confidence knowing Marathon Coach stands behind their bus's. They will make sure you have a true Marathon Experience. Feb 2017: Another great service experience at Marathon Coach. They continue to keep raising the bar higher than even I can believe. Whether you have a Prevost or a Class A motorhome know one does it better than Marathon Coach. Nov 2017: I have always been able to share my incredible service experiences with Marathon Coach over the years. Today I am able to share my recent experience with the Sales Department. I would like to thank Rick Mount and Steve Irvin for a incredible deal and exceptional customer service that has exceeded my highest expectations. Whether you are shopping for a new or preowned bus Rick Mount can make your dream become a reality. Feb 2018: What can I say but another great service experience at Marathon Coach. A special thanks to Chris Welch and his entire service staff for a top notch service experience. Have a Blessed Day

We purchased our first Marathon Coach (an H3-40) in 2000. We used that coach 14 years and we took…read moreit "in harms way". When we sold that coach, it was better than when we originally purchased it. The Marathon Service department made maintaining our coach easy. The coach was kept working extremely well. And they were timely. We got service when we needed service. On the road with a problem? They will overnight the parts you need. Or help find a service shop near you. The person buying our 20 year old coach got a bargain. It worked perfectly when we sold it. And it still looked like new (They do paint touch ups also.) We sold it because the new coach they offered had compelling new features. Marathon Coach fully deserves their 5 star service rating.