The team at Rv Corral did an outstanding job, they were friendly and engaging. The service team…read morewent above and beyond meeting an impossible deadline. I would highly recommend checking in here for your recreational needs

Disappointing Experience Due to Misrepresentation and Terrible Customer Service…read more After conducting an extensive search across the western United States for our Cougar travel trailer, we selected RV Corral in Eugene, Oregon based on their competitive pricing and assurances regarding specific equipment specifications. Throughout our pre-purchase communications, I made multiple inquiries via phone and email to verify the trailer's features, particularly requesting confirmation of the air conditioning unit's model number. The sales team repeatedly verified these specifications, including a final confirmation before our 14-hour drive to complete the purchase. Upon arrival and inspection, we discovered that the air conditioning unit installed was not the upgraded model we had specifically verified and factored into our purchase decision. Despite having documented email correspondence confirming the correct specifications, we were presented with a different AC unit than what was promised. Initially, the sales representative acknowledged the error and offered an $800 credit toward resolution. However, after researching the actual cost of upgrading to the promised unit ($2,200-$2,500), we returned to request appropriate compensation that would cover the discrepancy. At this point, the manager's response was unprofessional and concerning. Not only did he refuse our reasonable request for compensation equal to the upgrade cost, but he also rescinded the initial $800 offer, claiming the salesperson lacked authorization. The manager's ultimatum was particularly troubling: accept the trailer with the incorrect equipment at full price or forfeit our deposit entirely. Given our significant travel distance and planned family trip, this approach appeared to leverage our circumstances unfavorably--he knew he had us and he could take advantage of us. When I attempted to negotiate a compromise covering material costs only, the manager became increasingly hostile. While we ultimately completed the purchase due to timing constraints (we had a family trip scheduled for the following week), this experience reflects poorly on RV Corral's business practices. The failure to deliver promised specifications, coupled with management's unwillingness to appropriately address their documented error, shows their unethical and unprofessional ways. I would recommend avoiding the RV Corral at all costs--no matter how 'good' the deal. Remember, if it sounds too good to be true--it probably is. RV Corral and specifically their sales manager, are terrible.

Dave was a great salesman! He was very helpful and patient with all my questions being new to…read moreAirstream. The feeling of dealing with a small business versus a large corporation was great and everyone in the team was wonderful to work with from management to finance it was a wonderful experience.

Brought my brand spanking new Montana to these guys with 44 factory defects. They managed to keep…read moreit for 13 months then give it back to me with all the paint torn on the rear cap. Said somebody had broken into their lot and stole my battery. They replaced that but they acted like they didn't know why my paint was all torn up on the rear cap. Turns out it was from the people who stole it, slinging gravel in a flatbed. Made them pay for it Ridiculous that an RV would have 44 defects in it brand new. Even more ridiculous that these idiots would keep it a year trying to figure it out. I'm not talking to anything major or structural.. When I pick the unit up, they had a fat bill attached to it. What's that about? It's under warranty. Incompetent rip off artists Stay away Edit: in response to the "business owners" comments. Yes sir, are covering your rear, as I could not forget such a circumstance. If you're at 2400 W. 7th Ave., in Eugene, that's you. I don't care if you have records of a break in or not, your insurance paid for it. Before I pick up my unit, I had to call out the big guns of your dealership to administrate the mess and pare down the stupid bill to something more reasonable for the few items Warranty didn't cover. One guy got fired over it. Another one of the GS family members who served as an advocate to sort out the BS got demoted afterward (well that's what he told me ) because his decisions were viewed as losing money. You may not work on Keystone anymore, but you sure the hell did then. You guys even called and tried to get me to accept cheap interstate batteries after my two expensive Centennial 6 V golf cart batteries were stolen. Snakes. Paint repair and fiberglass repair on my rear cap work was done by the business adjacent (practically inside the fence) to your back parking lot . Oh, it was you alright. I would keep quiet if I were you because anything you say further is simply a lie of convenience and CYA. What responsibility or credibility is built upon. Something woefully lacking in the RV Repair business.

Our Monaco Dynasty Motorhome was sold by Gary, on consignment, without notification or payment…read moreexceeding 30 days. We contacted him every week after we found that it had sold & got poor excuses why he did not have the money for us. After several weeks of this and many times of not getting a call back, I contacted the Eugene Police, they suggested filing a complaint with the Oregon DMV. I ended up talking with an Oregon DMV Investigator who, after hearing my complaint, said she would call RV Sales of Oregon and get back to me. WOOOW, 20 minutes later she called me back and said we would have our money next week AND WE DID !!!

Do not use this business if you are looking to consign. We brought our 5th wheel in for consignment…read morein October of 2024 for six months. Dan asked what we wanted for it. We said $14,000. It was listed on their website for $30K. After nine months of no communication, we lowered our asking price to $11K. They did not change the website price. We told them that we would come get it after three months. We did get a call in the last week of that time period (11 months after the consignment) that our rig had been sold. We did pick up a check the next day.

Always had good service from Carrier. Known them for years and they will work on older units.read more

Tom and Theresa are one of the last honest folks in the industry. A few years back, both my…read morebatteries were stolen off my trailer and I couldn't figure out how to hook both new batteries up. I took it to Carrier and Tom helped me hook it all up. Tom didn't charge me for the service and gave me some pointers how to secure my new batteries. Their kindness showed me that he and his wife were really good people and cared about simple folks in their community. I have told so many folks about Carrier RV and you can bet they will get all of my business.

We just purchase our Intech Chase last weekend. RV Outpost was around 500 miles from home but was…read moreabsolutely worth the journey. Veronica and Eric took wonderful care of us. They were able to save us over $2,000 compared to our closest dealer in Tracy Ca. They are both really good people and it was a pleasure meeting and doing business with them. When we went to hook up the trailer we realized that we were missing the electrical hookup on our Sprinter Van. It was already 1:30pm on Saturday. We were afraid we were going to have to leave and come back again. But George the technician saved us by wiring a temporary setup that got everything working. He was amazing. My family and I highly recommend RV Outpost. They will take good care of you. Thank you again Veronica, Eric , Nic and George.

Poor follow up. Asked for minor maintenance on my Luna, kept asking. Nothing complicated just…read morerequested a quote and provided pictures. Owner responded that they've just been too busy. We're all busy lady. Your job that you chose to do happens to be in service and in this case you fail. A customer shouldn't be following up with you, it's the other way around. Taking it to Guaranty Rv. Got right back to me.

We purchased a 2024 Forest River Evo, February 3rd and it was in the shop for repair February 28th…read more I took it to a local dealer to have service since we are 3 and a half hours away form their repair center. They failed to check the hot water heater before they sent it out. Couldn't have tested the water system since there was NO anode rod in the hot water heater. It was just rolling around on the floor of the RV when we returned home. The brakes do not work. I called and left 2 messages at their Eugene location and 2 at their Roseburg and no call back. When I did get in thouch with the "GM" Troy,he refused to take care of his customer and said I should have brought it to their service department that could even do a PDI correctly. There was nothing he could do. So, my opinion.....find someone you trust to purchase an RV from. These people chose not to take care of their customers. There are other problems include: bathroom vent pulled out of the ceiling, shower head falling off of the wall, back door of toy hauler leaks.

1) Questionable sales team. We live in Washington State and were returning home from Calif. when we…read morestopped at RV Outlet in Eugene, Oregon. Looking for a travel trailer, we had done our homework and Lance was one of the names we were looking for. After talking to a sales rep., we were told that they were part of an RV show going on in town and had a nice Lance trailer there. We drove over to the show and met a salesperson there to look at the Lance. Unfortunately, it was one of the trailers parked outside in the rain. We looked the outside over as best we could in pouring rain and proceeded to look over the inside. It looked nice, we asked a million questions and it seemed to be just what we were looking for. It had a 4 seasons pkg and the layout was on the nose. We looked the outside over a second time and eventually came to a deal while at the show. We completed the purchase process and returned to Washington planning to come back and pick it up in two weeks. We were told title papers would be sent to us in 2 weeks. We returned to RV Outlet to pick up the trailer and do a walk thru with a rep. When we got the trailer home we realized the front window seal was broken and there is water in the double pane glass. Looking back, that window always had the blind down! During the walk thru after purchase, the rep did show us how the blind opens and closes, but was still positioned all the way down. While at the RV show looking at it from the outside in the pouring rain, twice, it looked fine. Certainly, the sales rep never said anything about it which should have absolutely been part of the negotiations as there is no way RV Outlet was not aware of the problem. We have since learned that this could cost us between $2,000 & $3500 to either fix the seal or replace it as it is a curved pane! Because we signed an "AS IS WHERE IS" paper with them, there is no recourse now. Again...tin our opinion there is NO WAY RV Outlet didn't know about this expensive window problem!! 2) NO customer service. We were told all our papers would be in the mail in 2 weeks. After 2 weeks and no papers received, we started calling and leaving messages. For 3 more weeks, we left multiple messages and no one returned our calls! Finally, after 5 weeks, we get a call back and told our papers had been "misplaced" and were sending them to us by "3 day mail!!" We still had to register the trailer in WA. and there is a penalty fee if not done in a timely manner!

In 2025 - We called ahead about a used rv they had advertised. It was the only model we were…read moreshopping for. Said we were coming to see it. Traveled an hour to get there. "Sorry, it's in the repair shop".

I found Sutton to be prompt professional and courteous. I have worked with several people over…read morethere from Unjum, Karen and JD. I found them honest and considerate at every step of my RV purchasing process. I highly recommend them to anyone who is in the market for services or a unit

Sutton RV is an awesome place. They really care. It's family owned and you can tell that they care…read more Recommend Sutton RV all day you won't be disappointed.

Friendly, fast, fair and fun. Quality work, highly recommend! we had two expensive chairs that…read morewere in need of recondition work, so happy with their work. Sitting on them right now watching the World Series, go Dodgers!

Dannette and Scott are incredible human beings. We were on the road, needed a fix . They dropped…read morewhat they were doing, show passion for what they do. Scott gave us incredible attention. Problem solved and we know how to handle in the future. Thank you. We will be back. Excellent workmanship

We had an incredible experience purchasing our motorhome from Royal Coach Sales…read more Dan treated us like family from the very beginning. There was never any pressure, and he followed through on everything he said he was going to do while making sure everything was right before we took delivery. Chris made the financing process easy and communicated with us every step of the way. Hunter, the technician, was patient and professional, answered all of our questions, and made us feel like no question was a dumb question while showing us the ropes of our new RV. We're so glad we chose to buy from Royal Coach Sales! Dan went above and beyond the level of service that we would have ever expected! What a refreshing experience to be treated like a valued customer. We highly recommend!!

First thing to note. We are and have been full-timers for 25+ years. We recently decided to switch…read morefrom 5th wheels to a Super C. After looking at several at various dealerships and being very disappointed in the units and or the dealerships. We were ready to give up and stay with our 5th wheels. That's when I stumbled on to an add online with a beautiful 2022 Renegade Verona LE. It was at Royal Coach in Eugene, Oregon. I called the number and spoke with " Dan ". We made an appointment and drove up to find not only the BEST Super C for us, but the BEST and most different dealership we have EVER encountered. The entire experience from start to finish has been " bar none ", the most pleasant, no pressure, no BS, most accommodating buying experience EVER. We absolutely love our new Super C. And the AWESOME people that made this dream come true. I don't care where you live in the US. Make the trip to meet this crew and go home proud you did. Thank you " Royal Coach " and your whole crew for the best RV buying experience to date for us.