After the Mission Bay branch sadly closed, I now make the morning trek to bring my 80-lb Siberian…read moreHusky to this location. They do an amazing job with washing, conditioning, and deshedding. He always smells great for a couple of weeks--even with all the mud rolling he loves to do. Most importantly, the groomers take such a gentle approach. My dog was unfortunately traumatized by two other groomers in SF, but he's never had any anxiety coming here for a bath. That says a lot. I'd like to thank the team for their great service. While it's not the cheapest option, they provide excellent value and flexibility for the price.

I just had my two dogs, a toy poodle and a mini doodle groomed by Carlos at Healthy Spot for the…read morefirst time. SUPER impressed! Carlos asked good questions when he met the dogs and really listened to how I wanted them cut. So great to have this service in the neighborhood. Online booking was super easy, too!

We've had to come here twice now. The first time, in 2023, our tiny kitten was diagnosed with…read morepanleukapenia. They were so kind, as we said goodbye to our tiny boy that we had bottle fed and raised from birth. The in house diagnostics are great. We didn't have to wait long at all for the test results. The 2nd time, we brought in our elderly girl. She was 16. When her vet turned us away when we came to tell them we were coming in (they told us "maybe tomorrow"), we headed here. She'd been sick a while, we knew it was coming. Of course, that didn't make it any easier. The staff here was absolutely wonderful. As soon as we walked in, they took us out of the lobby so we wouldn't have to sit with all the happy/healthy animals. They didn't question us, they saw her and told us we were making the right choice. They brought her a soft cat bed to lay in. They gave us all the time we needed to hold her and love her, until we were ready. No pressure. Then they allowed my 16 year old daughter to hold her beloved girl until she was gone. We were allowed more time with her. Then they gave us each a vile of her beautiful fur. We weren't rushed. We did everything on our terms/time. And our girl left this world surrounded in love. I would 100% recommend PETS Referral Center. I hope we never have to go back. But, we would of we had too.

Let me start by saying that I've been going to Pets Referral center for over 20 years now and have…read morespent close to $30,000 in that amount of time at their Emergency center because they are 100% worth it and I have Never had a problem with any of the doctors that we've seen there. My issue is with Dr.Kim Shaffer in Oncology at their specialty building. I was referred by my cat's doctor. As soon as she walked in the room I noticed that her demeanor seemed like she was irritated. Right off the bat She would barely let me get a word in trying to explain my Cat's complex situation before continually cutting me off. She even scolded me saying I needed to stop living in the past while I was trying to explain a timeline of how my cat's health had progressed to where we're at now. When I would ask about things to try and help my cat I was met with such hostility. I asked about cancer medication, she said none of them work. She told me there was nothing that could be done even though we don't have a definitive diagnosis that this is Cancer. I asked about palliative care as my cat's vet suggested she should be on reassuring me that Dr Shaffer would surely do that for us even sending over notes to Dr.Shaffer reiterating that. Well Dr Shaffer said she wasn't going to do any of that but would maybe only give her pain meds for me to take home to give by mouth when I told her it was hard to give by mouth since that's where the tumor is she acted like it wasn't her problem. I asked if she could give her an injection for pain instead which she's had in the past and she said No that wouldn't work, and that I should probably then euthanize my cat. I said she's still running around playing and eating and she snapped at me and said she's not eating! She's lost weight so she's not eating, insinuating that I'm lying to her. Everytime I turned around I was met with resistance in such a disrespectful manner and tone so I finally said to her why are you speaking to me so rudely i'm just just trying to help my cat by asking questions and why do you have such a lack of bedside manner towards me right now? I told her I was shocked by her behavior. what had I done to her to make her have this attitude towards me the minute she walked in the room and she said you just don't want to accept what I have to say which was not the case at all, I know that we're in a dire situation. It was her lack of Empathy and unwillingness to even give an inch to help my pet in any capacity while also being combative towards me, that was the problem. As a last effort I asked if we could at least run some bloodwork while we're there so I could get an idea of what my cats numbers looked like so I could make more informed decisions and she again said No! Bloodwork won't show anything. At that point I was so frustrated and I said this has been a complete waste of time and your refusal to help us with anything is unbelievable to me and then she said we're done here and I said yes we are and I said why would you waste our time if you're not even willing to do the bare minimum to help us navigate this. She then said I'm not going to take this verbal abuse and told me to leave the building! I've never been kicked out of anywhere in my 55 years on this earth. I said I'm just trying to be an advocate for my cat and I'm trying to understand why I'm being met with such hostility every step of the way and she then said I'm not giving your cat any pain medication now you'll have to go find it somewhere else. I mean, that is so INHUMANE to take it out on a helpless animal who's been waiting for this appointment for so long and not to mention UNETHICAL!!!! if you knew you weren't going to help us at all with even palliative care, then why would you even have us come in? She had all of our records weeks ahead of time to call us and let us know that. I had to sedate my cat and withhold food for 10 hours for nothing. I am still in shock over all of this as I'm sitting here watching my cat in pain. I've never had a doctor treat me like this and then act as if I'm the problem. I guess expressing discontent about the way someone is treating you constitutes as verbal abuse to her? So now my cat is still suffering and we have to try and find another Oncologist which is going to take so long. I'm just so disheartened. I've seen another oncologist here two years ago for one of our other cats that was given two months to live, and that Doctor was so helpful at making him as comfortable as possible giving us pain meds, anti-inflammatories, appetite stimulants, steroids, breathing treatments you name it and my cat actually lived another six months! That kind of caring made all the difference in the world. Unfortunately that doctor no longer works here. To treat someone the way this Doctor has treated me and to withhold treatment from my cat when we're at our lowest point right now with trying to navigate this difficult time is incomprehensible and completely Unacceptable.

I really don't think you could find better especially for the price! Vanessa is one of the most…read morecaring nurturing considerate and honest individuals you will ever meet Or want to take care of your pet while you were away she goes above and beyond every single one of them might as well be hers! I really can't say enough about how highly I recommend this lady to take care of your pets for me I trust no other!

I wish I could give 10 stars! I originally found Vanessa on yelp last minute before a trip, she had…read moresuch good reviews and ratings so I took a risk, and it was the best decision I could have made. Now years later she is still my go to cat sitter. She has done such an amazing job over the years with our cats. She cares about them so so so much! I love that she brings toys! Sends photos of my cats and really loves them as much as I do! She checks in on us on holidays! She is an awesome, trust worthy and an animal lover!!!

Kathy is a phenomenal at training people and their dogs. She's helped us with in-home training,…read moreoff-leash practice, and everything that's come up in between. She also hosts monthly classes that are free for clients who work with her regularly and has put in lots of additional time inviting dogs (and their people) to tag along on pack walks. It's clear that she does this work because it's her passion and she cares about dogs being happy and well cared for. "Balanced" dog training includes tons of treats, lots of play, and the safety needed to make sure no one gets hurt. We weren't sure what to expect from training with Kathy, but it's been a wonderful balance of true fun, silliness, joy, and clear and firm boundaries. We're so grateful to have her in our lives.

I cannot recommend Kathy at Cause and Effect Dog Training enough! When we first reached out, our…read moreSpringer Spaniel, Checkers, was fearful, anxious, and often growled at my spouse and sometimes even at our kids. We had already tried multiple trainers, different techniques, and even followed our vet's suggestion to try antidepressants--but nothing was helping (in fact, the medication only made things worse). The moment I spoke to Kathy on the phone, I felt confident she truly understood the problem and could guide us in the right direction. And she absolutely has. Over the past year, Checkers has made tremendous progress thanks to Kathy's knowledge, patience, and the clear guidance she gave us. We followed her suggestions carefully--even switching vets based on her recommendation--and the results have been life-changing. Earlier this year, we had to travel out of the country and trusted Kathy to board Checkers. During that time, he developed a beautiful bond with her partner Dan. This was nothing short of amazing, as Checkers has always been fearful of men. Watching their relationship grow has been such a gift. With Kathy's help (and the influence of her own two balanced dogs), Checkers has learned how to be a dog--something I once thought might never happen. He now participates in pack walks and can even run off-leash in the fields, something I couldn't have imagined a year ago. If you're struggling with your dog's behavior and feel like nothing is working, do yourself and your dog a favor and call Kathy. She and Dan have changed our lives, and I am endlessly grateful for the care and dedication they've shown to Checkers and to us.

I love birds so much. Growing up in Australia, I was lucky enough to see many of the species sold…read moreas "pets" living freely in the wild, where they belong. Seeing birds like corellas confined to small cages in pet stores is heartbreaking. These are highly intelligent, deeply social animals that naturally live in large flocks, spending their days flying, playing, and interacting with one another. The "exotic pet" trade removes animals from the wild or breeds them for sale, often in poor and inhumane conditions. Many birds end up isolated, neglected, or abandoned once people realize how complex their needs actually are. The corella pictured here from this store was desperately reaching for affection through the cage bars. No sentient being should be treated as a product to buy and sell. Please stop selling animals. Instead, work with rescues to help the many birds already in need of homes, and support efforts to ultimatelyend the exotic pet trade.

Lovely store, we came here to look and compare lovebirds, and you can tell the store takes better…read morecare of their birds than other local bird stores. They also do bird boarding, I will definitely keep them in mind for the future!

Their 'training' is entirely anchored on fear-inducing techniques. We were given a contraption that…read moregenerates a harsh noise, and my dog was visibly terrified every time the trainer used it on her. All this while they constantly reassured us all their techniques are based on positive reinforcement - what kind of positive reinforcement is centered around fear?! It gnaws at us that we ever decided to go with this service. My dog - and every dog - deserves better.

Gusty us AMAZING!!!!! We saw great results after just 1 session and learn tons with each followup…read more If you keep up with her lessons you should see great behavioral improvement and management. Our dog was already amazing, but Gusty helped with the transition of our older rehomed puppy to our family. Something to note about the Bark Busters philosophy- it uses positive reinforcement with solid results...and also acknowledges that your dog is still going to be your dog. Their personality is their personality... so they teach you how to work with the dog that you have instead of the dog that you think you should have.

We were looking to add a new member to the family with a bearded dragon. Instead of going to a…read morechain pet store, we decided to come out to East Bay Vivarium because we have trust in their sourcing and care methods. The staff workers were very knowledgeable and gave us the entire download of how to properly care for our new pet. Even though I've been a bearded dragon owner before, I learned so many new things that I didn't know before. We wanted to make sure we were choosing the right animal for our needs and the staff was very patient in taking out all the different animals we were interested in meeting before we made our final choice. Our new family member has now been with us for a couple of weeks and seems to be thriving. We are very happy in our decision to purchase from this business.

Ok service, not the friendliest and also not as knowledgeable as you'd expect. Have heard some…read morehorror stories of advice coming from here. Like suggesting the wrong supplements with the wrong light setup. I suggest you verify all advise you get from here.

We recently moved back to the Bay Area and were really concerned about finding a responsible, safe…read morespace for our good boy to stay when we go out of town. We came across Cutie Paws online. Their reviews were good and they are close to us, so we booked a four night stay for the July 4th holiday weekend. Drop-off went great ...but I was still a bit worried since it was his first time there. My concerns were all swiftly put to rest. Wendy and Mantin took amazing care of our pup, sent photos and videos (their place is very cute and charming with a lovely backyard). We just picked him up and he is very happy and well cared for. I am so glad I found them and would recommend without hesitation.

I can't say enough good things about this boarding experience. My dog, Lola, can be a little…read moresensitive with new environments, but they treated her like she was part of their own family. From the moment I dropped her off, I felt completely at ease. They were attentive, communicative, and genuinely invested in her comfort and well-being. I received regular updates, photos, and notes about how she was settling in, which meant the world to me. It's clear they understand dogs on an individual level -- their personalities, quirks, and routines. When I picked Lola up, she was relaxed, happy, and clearly well cared for. No stress, no overwhelm -- just a tired pup who had a great time. The facility was clean, safe, and thoughtfully run, and I appreciated how organized and responsive the staff were. I absolutely recommend this place to anyone who wants their dog cared for with kindness, consistency, and real attention to detail. Lola will definitely be coming back!

Iesha is the best! We have struggled to find a groomer that our dog Tiggy is comfortable with, and…read morewe were so happy to have found Iesha. I highly recommend her. We previously had issues with groomers nicking Tiggy, but never with Iesha. She is so gentle and careful. You can hear her lovingly talking to the dog in her van while she works. She has a fantastic way with the dogs. Tiggy loves her and he is pretty picky!

Iesha is great! I'm so glad to have found a groomer who is patient and gentle with my nervous pup…read more My dog always looks great after her grooming. Thank you, Iesha!

I dropped in as a new customer as I just moved to the neighborhood recently. So many treats and…read morequality toys, supplies and food! Love that I was able to do a drop in nail trim for my old girl and it was super quick. The staff and groomers are so friendly and helpful, they know their stuff. So glad to have a local shop that is close by and decently priced for grooming needs AND snackies! Will absolutely be back!

Really disappointing experience. Took my dog in for a 1pm appointment on a Sunday. He sat in a…read morekennel for over 1.5 hours as he waited for the single groomer to be ready. Whole appointment took over 3 hours. It should be noted that my dog doesn't even have doodle/poodle hair. They should not even booked me if this was going to be the case. Not looking to take my dog back here. New management had not improved the grooming experience.