Lot of selection for tennis players and pickleball players. Also lots of different cases, nice to see in person. They have restring services for different racquets. and great to support local. Still have mask up policy in 2025 as others mentioned. No feather shuttlecocks/birdies for badminton playing. Great to still try to support local. read more

Waipahu Racquet Shop - Sporting Goods Near Me - Honolulu, Hawaii

Love this place. I found it unusual that they sold the billiard cue stick cases here. The person who helped me gave a discount and super happy about it. Wished they had more, but I guess that's why it was discounted bc offloading inventory. I would consider here again, if I'm getting anything for sports. They even have dart items. read more

Attitude is terrible . Not helpful. Would not replace handle covers I bought paddles there and they had replaced 2 of them.

Absolutely terrible experience. If you planning to go there with a young one, save yourself the trouble and harassment. This guy is absolutely terrified of kids, no allow entry whatsoever. He is so scared of getting sick from young kids, he would rather shut himself inside his shop with poor circulation and not do business with you. Too bad we bought our first racket there and it was somewhat great. But after this second visit, I agreed with other reviewer and would not go there again. Had to explain to my kid after that this guy was just poor mannered and not all shop are like that. Unbelievable! read more

Used to be a place where people can come in a look at rackets and ask questions. But now, the second I opened the door all I heard was"wait until two leave!" Rude old man ruined my wonderful memories of going there to get my racket restrung every month. Sad how bad the customer service got. Never going back read more

Do I recommend this shop? Absolutely fu** not, we were on the way and we called him on the phone if they have penn or yonex overgrips and he said "yes, just come in" but when we got there and an inch to do the door, he started saying "oh you cant come in without a mask, because I have the flu" so I was like how come you never told us upon coming...terrible terrible experience. I should've look at the reviews first before going in!!! read more

James is the owner and he was pretty curt and strict on wearing a mask, social distancing, (only one person allowed in the store at a time). Although I was just getting two sets of darts, I knew what I wanted, so he was very helpful. Good conversation that I had to cut short because there was a customer outside, (I gave him a mask, cause he didn't know about the requirement). He even gave me a discount, yay! read more

Everyone in Hawaii has been good to us except here. We took an uber from our hotel to come and purchase a tennis racquet. There is a sign that says no mask no entry". I get it, but it is not mentioned on their website. We arrived and opened the door. The guy advised ua about the mask policy. We asked of he had any to spare but he said no. He only had his personal supply and would not share with us. He also mentioned they were doing electrical work but all of the lights were on and all was fine. We had hoped to buy some equipment and support local business but not like this. I recommend going elsewhere. This guy is very rude. read more

Waipahu Racquet Shop - Sporting Goods Near Me - Honolulu, Hawaii

It is a weird vibe, too much inventory, too much outdated inventory. Owner is unfriendly and constantly says "The Flu was in the shop. He is just odd" We've ran and managed multiple tennis clubs/pro shops/ played NCAA Div 1 and even though we tried to support this shop with multiple purchases ( He is not friendly, not helpful, and you push about 30 things off the shelves when you try to shop or turn around. We feel bad for him, because having a physical shop is difficult. But, just be nice and people will actually support you and they will want to support you and not go to online stores if they can actually support your business, customer support and ownership of it. He and the stringer seem to get along, but honestly others on island get racquets out faster, at a lower price and with more knowledge. We live on Island and in another state, and we love tennis (It has given our life to us) : so it is sad that people just getting into tennis get this treatment and service. My husband is the nicest, a great business man, most easy going person you will ever meet and he was getting the weirdest vibe from the owner. The owner should find another line of work that he will actually spread joy and enjoy his own life, because he is not doing anything for spreading tennis on the islands. We do wish him the best, and happiness, but he does not seem to spread the joy of tennis that can be brought to so many. Tennis is a life changing sport and this shop is not the way to spread joy. I am unsure why the suppliers still supply him (Oh, wait: they actually don't otherwise, he would have current inventory). read more

They still enforce the mask rule so as long as you wear a mask you won't have any issues! The guy who works here is super nice and they have a good selection of tennis gear. read more

Very strict no mask no entry. The owner is grumpy and unwelcoming. I was told I couldn't enter without a mask, his rude attitude made it a very unpleasant experience. read more

We get along great. I get gift certificates from the USTA and go there off and on. Always a pleasure and I got a shirt to advertise the shop. Waited 30 second sfor others to finish, then donned my mask. Eh, no worries. read more

Waipahu Racquet Shop has been a long time fixture for tennis players and we headed there to look for tennis shoes for my grandson. As noted in prior reviews Covid-19 has forced James, the owner, to change his entry policies: ring the funky doorbell for 2 seconds to be let in, limit the number of customers in the store, dart players call for appointment. We got there early but there already was a customer in the shop. James didn't open the door even after I rang his doorbell twice. Once the one customer left with is purchase we were let in and James apologized for the draconian policy. For those who have never stepped foot into the shop imagine Don Quijote (in Japan, not in Hawaii) for tennis, pickle ball, badminton and dart players. Racquets in boxes, inventory stuffed into the tiny store. But the wide selection of racquets, grips, strings, bags and shoes is why we came. No more Sports Authority, McCully Bike close by does really focus on tennis anymore, CrossCourt is kaput. Once you're in the store the gruff demeanor switches off and customer service is presides. Grandson is young boy with wide feet. We wanted to patronize local small business and today the tennis shoe gods blessed us with a pair of shoes wide enough to be comfortable for my grandson's local boy feet and the shoes looked nice to boot. Automatic 20% discount and James even crack a teeny smile as we left the store with new shoes in hand. If your patient and want to support a long time small business. Walk up the flight of stairs and check Waipahu Racquet out. read more

Waipahu Racquet Shop - Bunch of racquets. Lots of selection - Sporting Goods Near Me - Honolulu, Hawaii

For the most part before Covid there was no issue bringing rackets to be restrung and all that jazz. I just wonder if they lost their workers and are not fully staffed. However I have been turned down to string my rackets and in such haste. Customer service isn't their forte and actually i think possibly a kinder approach to customers helps. I come here for commodity but now I'm looking elsewhere to take business especially where it's wanted and where they can do services at a speedier pace. Its nice to keep your places that you like and go back since it's a small business but when the business no longer is so kind, it's time to say farewell and I move on. Sad because this is how they close down. Anyhow if you're overworked I'm sorry just be vocal about it that's all. We all understand nowadays. However it's my time to move on and go elsewhere. read more

I understand and disagree with the negative reviews. I heard about the owner before hand. Contrary to a lot of the negative reviews, he was very respectful and engaging. He was fine with my kid and very helpful. I can respect his rules in a very small and confined space. read more

5 star. Huge inventory. I read prior reviews. Just put on a mask and move on. Staff put on a mask as soon as they saw my masked face and provided great customer service. Period. Great place to buy a racquet. read more

‼‼‼‼‼TERRIBLE CUSTOMER SERVICE ALERT‼‼‼ The owner was very rude, once me & my 'ohana rung the doorbell, the old man came to the door and instead of greeting us and asking what we needed, he automatically told us we needed masks, that 2 of his staff had the flu and covid, and closed the door before we could say anything. Understandable rules, but if your staff are sick, wouldn't it be smarter to stay home themselves? Should've read the reviews before we came, but I'm proud to say I WILL NOT BE COMING BACK. It has nothing to do with the masks, and everything to do with the common curiosity and customer service. Surprised his shop still going. Waste da time read more

Horrible customer service. Needed a regrip and possible restring. Refused because owner didn't feel like doing it - wild.

I do not recommend Waipahu Racquet Shop. The owner values tennis players more than dart enthusiasts. On multiple occasions with several of my friends, he has made it more then clear that we have 5 minutes and then we need to leave. He is rude and even when he told me to come in the middle of the week because it's slower, he still gave me a hard time. I figured it's covid-19 and times are hard so I gave him another chance but as soon as I came in he started giving me a hard time. ABSOLUTELY POOR CUSTOMER SERVICE... unless you're a tennis player. I guess my money isn't good enough. Shop Online already. read more

Waipahu Racquet Shop - Look at the lengths he takes to just purchase dart supplies. Smh - Sporting Goods Near Me - Honolulu, Hawaii

Just visited Waipahu Racquet Shop for the second time in a long time - I'm just an occasional tennis player - because my buddy wants to rally some and I had no court shoes. I think it's important to wear shoes before buying them - in my case, the helpful & knowledgeable guys here helped me find a pair that fit me really well ... not Nike (the brand I normally buy because they usually fit my wide feet well), not K-Swiss (the top selling tennis shoe) ... New Balance, which makes "normal" width & wider shoes, including the 4Es that fit me like a glove! Not only did the shoes fit me well, they were 40% off! ;) Come here to get knowledgeable, helpful & friendly help to fulfill your tennis, racquetball, pickle ball, and dart needs. read more

Waipahu Racquet Shop - My new New Balance 1006 tennis shoes! - Sporting Goods Near Me - Honolulu, Hawaii

Service was excellent, same day turnaround on stringing and excellent advice on tennis racket selection and arm brace!

Ok this place rocks !!! The owner is very knowledgeable and super helpful / informative . It's a small shop but packed with quality gear. Only thing off was that you have to wait a little bit as basically one person at a time in the store and you still need to mask up before entering... but it's worth it, bring a mask :() read more

Extensive merchandise for just about any racquet or paddle sport. Very knowledgeable staff. I bought grip and tape for my pickleball paddle and they put it on for free. read more

This place is cool. Went with a buddy and had to wear a mask. No problem. Whatever to get inside. Said we had to wait 5 mins. All good, it's just 5 mins. Talked story outside with my friend and the worker let us in. They got so much cool dart stuff inside. So much to choose from. There was even a sale, so it was pretty cheap. I read all the 1 star reviews and to be honest you guys are just all soft HAHAHA. I'm definently coming back to this place for more dart stuff! read more

Worst customer service. I used to go there a lot for my dart supplies but today is the last day I will step foot into this establishment. There is a pre-conceived notion automatically when you step in by the man at the counter if you aren't there for tennis supplies (which I do). I have heard many crappy things about this place but ignored it thinking they may change. Business may not be your forte friend... read more

Went in to get odds and ends for pickleball. James was very helpful in directing me to the items I needed. He also explained the differences and similarities between products. The shop is well stocked. Glad it's conveniently located. read more

Please note that Waipahu Racquet Is most definitely in Waipahu but in town on s king street. I've only gone on weekends and there's always parking. Not sure how it is during the week days. They're located on the second floor. When you walk in there is the hugest shoes being displayed on the floor. Kind of funny I'm sure they have tons of people taking pictures with them. It's a little crowded but it's a small shop that's been around for a while. Only things I've noticed were gear for tennis and darts. I go for the darts being that Walmart only has junk ones and there's no sports authority. They have steel and soft tip and boards for sale. 65 for steel tip that i got. Wide variety of flights. The staff is friendly and helpful. They're knowledgeable in their products and are willing to help you find exactly what you need. Definitely a must if you need anything for tennis or dart activities. read more

It's October 2023 I come to check this place out since I haven't been back for awhile. I bring my 15 mo daughter with me. As soon as I open the door he screams at me I'm not allowed to enter without a mask. Ok your business your rules, I can respect that. But my daughter runs in and this guy looses it on her. A grown ass man yelling at a 15 mo old! Like she will comprehend what you are saying. She starts to cry, I go inside to get her and he yells at me for entering his shop and not wearing a mask. Really? Guys like this make me believe that common sense has gone out the window. read more

Don't bother coming here for dart supplies. Wanted to get back into throwing darts so I decided to stop by for the first time in years. My brother and I got to the shop as the owner was finishing up receiving a delivery from Fedex. As we turned the corner the first thing out of his mouth was "I'M NOT LETTING ANYONE IN RIGHT NOW! NOT FOR AT LEAST 5 MINUTES!" We weren't in a rush and brushed off the tone and told him "that's fine, take your time." He then asked what we were there for so we mentioned we were looking for some dart supplies. He clicked his tongue, shook his head said something about being tired of people shopping for dart supplies under his breath, turned to look at us and told us its by appointment only. Not sure what happened in the last 3 years since I visited the shop but seems like service went way downhill. tl;dr didn't even get close to the door before we were rudely yelled at and told no we couldn't shop for things the owner stocks but hates. read more

I came today. Rang the bell a few times . Looked into the glass door. Yes we saw the sign mask on but at least come and GIVE SOME GOOD CUSTOMER SERVICE. The guy working in the store was so rude and just picked up a mask he had in the store and dropped it for me to see. WE WANTED TO SUPPORT LOCAL. But this guy in there will not RECOMMEND TO ANYONE TO COME BUT WILL LET THEM KNOW OF THE HORRIBLE SERVICE TODAY. read more

I've been coming here for since 2007 when I first started playing tennis. Luckily with many people looking to pick up their rackets again due to COVID-19, they've been busier than before! I love their prices, which are fair if not slightly lower than other sporting stores. The employees also help you out by gripping your racket for you or giving recommendations for what you're looking for. read more

Waipahu Racquet Shop - Got my racket restrung and re-gripped - Sporting Goods Near Me - Honolulu, Hawaii

Perfect store to find what you need. Great service on tennis gear. Would love to be able to show my vaccination card showing the 8 covid vaccinations I've already have but oh well. I respect them keeping a safe environment for all read more

Terrific & awesome service by James here at Waipahu Racquet Shop! My husband and I spent almost an hour as I looked for Tennis / Pickle-ball shoes and a paddle. To be honest, based on some negative reviews, we were a little nervous about coming but we knew this business offered a large and good selection of pickle ball equipment. We figured we'd respect the rules on wearing a mask and ring the bell for service before entering. I cannot tell you how glad I am for coming here!! Not only did we get awesome service, but the knowledge James has for the sport was extremely helpful in making my decision on my purchase. We do our best to BUY LOCAL and James actually gave me a better deal for a high end paddle than Amazon!!!! There was another man that came in and James was very helpful and nice to him as well. As I was cashing out, another couple wanted to come in but they didn't have masks on. They came back with masks on and since his shop is small he asked if they could wait till he finished with us and he'd help them. I think 4 customers is the max he can serve at a time since the store is on the smaller side. The bonus to that however, is that he has a large inventory of tennis, pickle ball and other sports equipment. Do visit Waipahu Racquet, just be patient and respectful of their safety protocols and you won't regret coming here. read more

Waipahu Racquet Shop - Sporting Goods Near Me - Honolulu, Hawaii

Such a great experience with expert advice on picking out a new Pickleball paddle. The owner was very knowledgeable with his advice and recommendation. And can't forget about that 20% discount. Awesome! Can't wait to up my game. Thank you!! read more

Waipahu Racquet Shop - Sporting Goods Near Me - Honolulu, Hawaii

Went in looking for darts. I know I am not a professional but the guy trying to sell me house darts. C'mon bradda keep it real. Got the Heebies Jeebies, Uji feeling from this worker. iykyk read more

Waipahu Racquet Shop - Waipahu Racquet Shop - Sporting Goods Near Me - Honolulu, Hawaii

Customer services is the worst that I ever seen. I asked for specific brand of racquet. Then, he point to a pile of racquets and tell me to look for yourself. I come to the shop to support local businesses but turn out to be disappointment. Now I know, I should order online. read more

Upon opening of the door this man is very rude, required a mask before entering, and then continues on to talk down to me like I don't know tennis, and states "this is a pro level shop only" i tried to ignore his unhelpful banter and saw the racket I was interested in which was listed for $175 (when online it can be found for only $80) keep in mind this store has no organization whatsoever, all the rackets are thrown in random cardboard boxes. I do not recommend this store at all. No customer service, no organization, overpriced. read more

Happy to support a local business and one of the few tennis shops here. The shop is tiny and jam packed so they only allow up to four customers at a time. When we first opened the door, the guy at the register said we'd have to wait outside because there would be too many people. Some other reviewers were put off by this and I can understand, but to me he wasn't mean or rude, just direct, no please or thank yous. They are particular about where you can stand to make way for other customers. It is a tiny shop. We came in to get me a new racquet. He glanced at our current racquets (low cost beginner Wilson) and knew right away that the grip was too big and it was too heavy. He asked for my price range, and gave me several options. The prices are more than what you might pay on Amazon for a racquet, but you are getting expertise and help to make the right choice. We also wanted to regrip one of our old racquets, but it was so bad that he said we'd have to completely remove the old grip, use alcohol to clean it off, otherwise he wouldn't have his employees go near it. Haha. It is pretty bad. No sugar coating from this guy, but I don't think he means any offense either. Like I said just direct. We ended up buying some tape to DIY. We'd go back if we need more tennis stuff. read more

Extremely rude over the phone. Did not want to assist or offer pricing. Was defensive in nature (seemingly due to fear of losing business to online retailers). Then cut me off due to too many customers in the store. Employee needs a lesson in how to communicate in a way that is more professional, helpful, and appreciative of his customers. Say what you mean, mean what you say, but DON'T say it mean. So rude. Ended up calling Cross Court in Waipio. They answered all of my pricing questions and carried themselves in the way that any customer would expect. I have asked them to hold a tennis racquet in my name and will be spending $230 at their location later today. I live in Hawaii Kai, and I am choosing to drive to a further location to give my business to a more professional establishment. read more

Really great selection of brands. Nice guy if you talk to him like a person and really gets into tennis. Good place to look for tennis gear from shoes,balls, shirts read more