The wait time at the pharmacy, walk in or drive thru, is absolutely horrible. The pharmacy seems to always be understaffed. This is not the result of staffing lately due to Covid. This has been an ongoing issue now for quite a long time. I do not feel that anyone should have to continuously wait close to an hour to just pick up a prescription. There seldom is ever more that 1 person assisting customers and sometimes this one person is doing both inside and drive thru at the same time. Hey Walgreens, let's improve customer service in your store. Keep customers happy, service them well and you will retain your customer base. Do you care??? read more

Staff answers the phone and put you on hold then she picked the phone several times and just keep putting me on hold. Cant even give a star. But just to post , i cant recommend this pharmacy. Poor setvice read more

I'm on hold 15 min so far just to get your fax number to transfer a medication to you so you can fill YOUR patients medication. Good service Walgreens. read more

This service in this Walgreens is the worst and bunch of crooks. Bought two Apple Cards and I was told transaction didn't go through. Was told by employee that it was probably due to problem with my bank. I logged on to my account and showed that the money was taken out already - paying debit. Was told that they cannot do anything and that I have to call my bank. I cannot dispute this because I put in my PIN number to pay. Beware of their customer service and they will not return your money even if they make the mistake. read more

Honestly I have the worth's experience in this store few minutes ago I make a online order I select all the items I want I pay for it I get a confirmation number and they ask me to come I side since I was buying Medicine they need to check ur id I didn't Mind getting out of the car and go inside I was standing by the cashier and other employees just was fixing the stuff around the store they see people we're waiting for help and act like don't care I went to ask one if the ladies about the online order and she laugh and say what's ur last name and I tell her them she laugh and say I don't have and order placed and I say that exactly the reason for me to do it online so I didn't have to Go thru this people shitty attitude and day so I turn around and went to get everything that I placed in the online order and a second that I step out from there she cancel the order saying they where out of stock honestly what piss me off is that I was having a very high fever while I was picking up the order and for her to give her attitude honestly I don't think u guys should have people like this working in there I ask to talk to the manager and she saw me I was standing there at the register and she ignored the call from the cashier they call her name all loud and she ignored me for the second time cuz she was "mapping" then when she notice that I knew she was the manager she come to me and say what's going on if online I pay less the $40 dlls why at the store I pay $51 dlls for her to tell me we can attach the coupons u use when I know by a fact that yes u Can overwrite the transaction honestly if none of u guys that was working at the store at that moment like the job simple quick it and get a job that u like cuz no one has to take ur ugly attitude and very very rude costumer service thanks to us a costumers u guys getting pay and Kylie the manager was rude and very unprofessional I don't get it what she is doing at a store been a manager and working with costumers very horrible experience honestly never gonna go back to this store .... read more

Walgreens - The online order - Drugstores Near Me - Eastvale, California

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Everyone who works here is usually very nice and cool.. that being said the taller guy with curly hair showed me attitude. No thank you, your welcome, and he seemed annoyed to help haha If you don't like your job then leave. read more

9 months later and they still haven't figured out how to speed things up at this location.....right now there's 4 cars ahead of me and 2 cars behind in the Drive-Thru, and we haven't moved an inch in over 10 minutes. I really can't believe how bad costumer service is at this location.....COMPLETE JOKE read more

Walgreens - 8 people waiting in Drive-Thru for over 10 minutes without moving an inch.!.!.!.! - Drugstores Near Me - Eastvale, California

The worst place to get your prescription! It's my second time that they promised to have my prescription ready but never did. They made me came back over and over again. Never never step into this stupid place again!!! read more

I have had the same horrible and abysmal service 3 days in a row. First time, I waited in their most slowest resonse drive through in the world and waited an hour to told they didn't have my drug in stock. Next day waited 20 minutes past their return from lunch and gave up due to them being a no show. Today went to pick up my online order for covid test and they said my order must have been purged from the night before. Where in the hell is management? They should be fired! read more

The way the pharmacy is ran is ridiculous! They have ONE person working both the counter inside as well as the drive through window. One person working 2 counters? Why? There were 3 cars in front of me in the drive through and it took me almost an hour, AN HOUR, to get to the window to pick up a prescription. If you value your time then I recommend having prescriptions filled elsewhere. Walgreens, please schedule enough employees in your pharmacy to properly assist your customers. Time is valuable and it shouldn't take an hour for someone to pick up a prescription that is ready and waiting. Time to find a new pharmacy!! read more

Wish I could give zero starts because it's ridiculous how long the drive thru line is I already been waiting 30 minutes and they still haven't gotten to me so don't waste your time coming here. Not understanding why it's taking over 10-15 mins per car to get their prescription or they need to hire more people read more

Worst pharmacy ever you wait for 45 minutes to get served , pharmacist has a very bad attitude and very aggressive , worst experience going to this branch , won't ever go back read more

They keep making mistakes about my insurance for Medication coverage. I even called the insurance and being told it's approved and the pharmacy can put the overwrite code they provided and it will go through. But still, each refill it's a battle! It Always has a long wait time, Waiting in line 30 mins or more for just a pick up is NORMAL here. Of course if you go in like 10 am or 2 pm there is no line, but anywhere near peak hour the line gets long really fast. One time waited an hour in the store for pickup. The young Asian lady who is one of pharmacist in this location, seriously needs customer service training, never had a pleasant experience with her nor see her being nice and patient to anyone, even heard her yelling over the phone to a customer once. Offered free DoorDash delivery for a while, which was nice, then switched to FedEX, now takes 2-3 days to deliver for the same city! It's time to switch! read more

The place was ok. However, the lines were long and very slow. One of the employees were mean to us too. The gift card we got had a problem. It couldn't go through. This wasn't the first time this happened. This time we had enough so we went back to the store. The employee's attitude was just plain rude. She gave us a number to call, but the number was wrong. She also seemed to get mad at us, for some reason. She were also rude to other people too! read more

The pharmacy drive thru takes forever! Also, when you get the window they aren't even apologetic for the hour wait.

Ever since we got a new Pharmacist at my local Walgreens. Thing have gotten much better. My location is on Limonite in Jurupa Valley. There's a lot of new employees all are much better the the old group. Keep up the good work. I know your over worked right now. Thanks to all! read more

The worst pharmacy I have ever been. I have been waited at least 20 mins in line with only 4 ppl ahead of me. The staff told me to wait for 2 hours for the medicine ready. After 2 hours, I waited another 20 mins in line to pick up, turn out I just need to get it from the racks outside. Why the hack I have to wait for 2 hours for that? Why don't tell me upfront? I would leave -1 star if I can. If you see this review, I highly recommend you to go to CVS just across the street. read more

Lapcorp in this Walgreens is the worst ever I will never come here people are not professional at all this worst lapcorp experience I went in I went on Monday I was in and out so I decided go back today and they had rudest lady ever Don't waste your time coming here read more

I love the drive through pharmacy. Pharmacists and staff are nice and no problems getting my medications most of the time.

Huge shout out to the pharmacist Helen. She went over and beyond my expectations helping me fill my prescription that previously got lost in the mail. She has wonderful customer service skills. I wish every pharmacist I encounter is as patient and kind as she. Thank you so much Helen!!! I will definitely come back to this pharmacy :) read more

Zero stars for this location. This is the second time I get a bad taste from them. I was on the phone on hold for 18 minutes while they picked up and repeatedly placed my call back on hold. read more

Every time I try to drop Fedex return here they won't accept it , they always tell me "we do not have space" today I had one small shoes box , they wouldn't take it read more

Yesterday, July 2, 2022, I received an email that informed me, my prescription is due now but the pharmacy was temporarily closed. So, later on in the day, at approximately 6:45 PST, I called to get a little more information on how long the pharmacy was going to be closed. The initial representative just gave me the pharmacy hours and did not understand beyond that the words coming from my mouth. She offered to get the manager on the line, I thought perfect! So when the manager came to the line she went all around the mulberry bush just to basically tell me the pharmacy was short staff. I was receptive until her sarcasm kicked in...she proceeded to tell me I should've called the pharmacy. Hello special ed, when I received the email that told me the pharmacy was closed, why would I think to call the closed pharmacy? So I told her that I was calling her but realized in the midst of the conversation, professionalism didn't exist and she probably needed to attend some classes that would better prepare her for interacting with customers. If it's not one thing it's a million with this location. Please, I deal with a clientele of known felons all day and give them more respect than she gave me and some of my people reciprocate the respect given. This world is showing to be getting crazier and crazier...people are just rude and evil and all I can do is pray. read more

This pharmacy is the worst. When you call the pharmacy you are on hold for 15+ minutes then when you're the first caller a stupid fax noise comes on and no one answers. Did this x 4. Waisting my time and patience. Get it together people. Service is always slow as snails. Hire more staff!!! read more

I was at this walgreens earlier to pick up some items but mainly there to add money to chime card. Daniel the manager was very kind and helpful. he went out of his way to give good customer care. Also another employee (I feel so bad i forgot her name). read more

This Walgreens is a disgrace. For the past 15 years my mother has her insurance/prescriptions with Walgreens. She moved and changed her pick up location to this Walgreens in Eastvale. After processing the refills online, she went to pick them up and was told that her insurance is no longer working with Walgreens and she needed to contact her insurance for more information. Say what? From one day to the other, the 3rd biggest medical insurance in the U.S. no longer works with Walgreens? Sounds like comedy, right? It totally was. This was clearly a lack of service and commitment to not only the general public but also her 15 year long customer. After contacting a Walgreens 5 miles away, she was able to obtain her refills within 2 hours without any issues. read more

Shout out to aaron or Erin (didn't catch spelling) at the photo counter, super helpful and shout out to staff for still helping me out when I came back close to closing and were still friendly. I know customer service sucks, but the staff today Wednesday late afternoon to close it seems was on point and still friendly and answered my questions. The guy at the front and aaron at photo. I didn't see any other area but for the ones I did saw, I felt at ease. Give them a raise, they deserve it. read more

Worst pharmacy I have ever encountered. There are lots of pharmacy techs working but they are disorganized. This causes long waits for prescriptions and vaccinations. The line is 10 people deep and the wait after talking to a tech is over an hour. Avoid this Walgreens like the plague!! read more

Woman at the pharmacy needs to be trained as far as customer service. Not sure if she's overwhelmed due to COVID, but it's not the customers fault. read more

Went to get blood drawn at lab Corp. noticed nurse didn't change gloves between patients or after using keyboard. Came down with covid a few days later. Will never go back here. No thought for hygiene. Wanted to say something but didn't want to be rude at the time. read more

This review is for the pharmacy, my daughter had a dentist appointment before we got here she is really dizzy and sleepy because of the medications from the dentist. We need to pick up the medications from this pharmacy since this is the nearest from our home. We waited one hour with my dizzy and sleepy child before we got her prescription. This is the worst!!!! read more

There's a manager named Henry at this location, his customer service and attitude are horrible. He doesn't seem to appreciate the customers nor employees. I will never shop here again. Hope this location finds a manager to replace him that has a better understanding of what customer care is. read more

I had no idea they changed the time on Fridays!! I had to take my child to the ER because i had NO IDEA THEY CLOSED AT 4 on fridays & needed her meds ASAP! Ive been picking up my grandfather's medicines here for years and never saw that. Guess i never went on a friday at 4 pm! EXTREMELY DISAPPOINTED. read more

Poor pharmacy supervisor, he must be getting all the blame for their non-existent customer service only when he's not around. The ladies act busy all the time and can't multitask, as if it's their first day on the job. They don't have any sense of urgency if there was 300 wounded soldiers waiting inside or outside. They would rather be on the phone holding for some bull crap insurance check while looking at their nails than helping another customer aging away waiting for assistance. Never apologetic for the long wait, and when and if they do utter the SORRY word, it comes with a blank stare and you know they don't mean it. And if it's the store manager covering the pharmacy front, her condescending attitude will make you feel like a homeless off the freeway ramp begging her to fill your prescriptions. Working in healthcare industry, these ladies should know better that Life Is Short and Precious. And if you're not happy with your job, you need to go elsewhere or at least pretend you care about your customers. read more

Incompetent, rude, and poor customer service at the pharmacy. Completely agree with what others say about the staff demeanor and laziness and inability/unwillingness to help you. The staff here simply DO NOT CARE and are full of excuses. First, I was trying to get my pain meds after delivering my baby because I was supposedly not in the system after how many years, and they did not get the Rx my doctor submitted. I spoke to two people, neither offered any help or solutions, before getting to 3rd person who looked into it and took steps to actually fix it. Next, I tried to fill my son's prescription and they claimed my son's DOB was incorrect/invalid and therefore could not use my insurance. I contacted my insurance company and the date was of course correct. I went back to tell them my insurance confirmed the date of birth was actually correct and that my insurance called the pharmacy (while I was on hold) to state the same. The staff person at first lied and said my insurance never called. Later she then says she did talk to my insurance company, which confirmed the correct date of birth. Then she and the manager claimed that the issue was not the date of birth but some other issue, claiming my son wasn't active on my plan, even though at the same time the manager gives me a print out saying it was rejected for "invalid birthdate". Ummm, really? Why would my insurance confirm him and his DOB on the phone? Why didn't the pharmacy staff discuss this WHEN THEY ALREADY HAD MY INSURANCE COMPANY ON THE PHONE? When I went back to resolve this myself WITH THE INSURANCE COMPANY ON THE LINE, staff repeatedly refused to talk to my insurance company and just wanted to shoo me away (despite having a crying newborn and toddler in the car). Absolutely appalling. Go to the CVS drive thru instead! I would give it negative stars if I could. read more

I was just in store picking up a photo order and when I got home I realized a mistake had been made and I was missing a photo. No problem, I called the store and the phone in the photo department is broken (which it has been for over a month btw) so I spoke to a cashier. I didn't get her name but she was very nice. I asked for a refund for the missing photo and she placed me on hold to speak to the manager. after she came back she let me know I could only get point put onto my Walgreens account since "I didn't want to drive back to the store" I asked to what the managers name was and she said Henry and when I asked to speak to him she said did "didn't want to speak to me and didn't even want to answer the phone" how rude and unprofessional of HENRY. As a store manager it is your job to speak to upset customers and deal with mistakes your store has made! I can't believe he refused to speak with me. Extremely unprofessional and I will be speaking with corporate about his behavior and lack of managerial skills. read more

It's Walgreens. Don't use their pharmacy if you can help it. Wait time is annoyingly long. I go there if it's convenient (when I don't feel like facing parking and people at target). While waiting in line, the cashier told the customer before me to "be well" after he purchased cigarettes. ...... I get they need to say this to everyone, but how about you follow CVS's lead and stop selling tobacco. read more

I came in with my mom, she needed deodorant, and I needed nail polish remover and nail polish... When we went in to the store we were not greeted and the line was very long, 5 or more people waiting... The lady at the cosmetic counter was calling people over to her counter for checkout, which was great considering she wasn't doing anything... When we finally checked out, the person in front of us had started checkout and left to get more items, I was not offered checkout by cosmetics for 5 mins because she was who knows where doing who knows what. I hate long unnecessary waits... The plus side, the nail polish was on sale... read more

Walgreens - 99¢ each - Drugstores Near Me - Eastvale, California

The absolute worst pharmacy EVER!! I know, it's my own fault for not changing pharmacies sooner but uggh!! My doctor has this pharmacy in their computer & it literally takes 45mins every time I have to pick up a prescription (one that's already ready for pick up). Always a line... always moves painfully slow. It's bad! Go somewhere else. read more

Horrible window service for pharmacy, you wait wait and wait.. they need to hire more help