I am not usually the kind of person who writes a review. I had such a great experience with Brad…read moreSmith's Service Center that I felt compelled to write one. It is easy as woman to feel taken advantage of when your car breaks down. Life is expensive and anything that goes wrong is a huge deal. At Brad Smith's I can let me.guard down and trust the work they do and know the price is more than fair. I have used them multiple times and never left unhappy. It is refreshing in a world that wants us to have to spend more and more money.

I took my vehicle, a 2017 Toyota RAV4 Hybrid, to this repair shop for an oil change. According to…read moreToyota's official maintenance schedule, this vehicle requires an oil change every 10,000 miles when using 0W-20 full synthetic oil. However, the shop performed and charged for two oil changes within an interval of approximately 5,000 miles. I was not informed that the second oil change was unnecessary based on the manufacturer's recommendations, nor was I given a technical explanation justifying an early oil change. At no point was I advised that the service was redundant or optional. Had I been properly informed, I would not have authorized the second oil change. I attempted to contact the shop by phone and left a voicemail requesting clarification, but I did not receive a response. I believe this reflects a lack of transparency and failure to obtain informed consent for an unnecessary service. If you can't trust this shop with an oil change, image any other service.

Said they changed my spark plugs, when I had the threads broken off in the spark plug hole for one…read morespark plug. They asked if I wanted them all changed and I said yes. They charged me $565 and I proved to them and my 2 neighbors who can vouch for me that they didn't do it. In fact, the plug that had the threads stuck, they half ass fixed that to get the threads out and instead of putting a new plug in that, they actually put an old plug in it. I also have the refund check to prove it. Greg the service manager, I should of punched that f'ing guy in the face. YELP - DO NOT DELETE THIS AT ANYONE'S REQUEST. This is all true and a person who does this to a customer should be in hand cuffs because it is no different than a person stealing from a business. They did not render the services I paid for - that is theft. This happened 5/2025 and I am still so damn mad about this it drives me nuts! Super pissed!!!!!

Every time I went there it was over $1000. Spent $850, went back the next day to plug a tire…read more The guy says"At least we can plug it $37.50 is Better than $169:50 or something. 37.50?? I just spent $850 there. The one guy on the register loves to hear himself talk. Hucksters at kings in my few experiences. Manos up the street is better in my opinion

Been using Cesare for several decades as has my entire extended family. He's a local legend for…read morehonest repair work.

I've been taking my cars to Cesare for over ten years now. He does meticulous work. He's honest and…read morecharges fair prices. When was the last time you took your car to a shop and the mechanic told you not to waste your money on a certain repair? Cesare has offered such advice to me more than once. He's the best!

Fast, affordable, and friendly. This place is old-school and gets the job done without any extra…read moreheadaches. I sent my car in to get a tire fixed. After about an hour or 2 Bill called me from Stirling and told me that they had to replace the tire because the damage was too severe. The next morning the new tire had arrived and they installed it. The whole process took less than 24 hours. How's that for speedy service? I would trust Stirling with all my future car-care needs. Another reason why it pays off to go to the small town shop instead of a rip-off dealership.

These guys handle my personal and business vehicles. Quick, willing to work with you, and an…read moreoverall asset to the community. Can't recommend them enough.

A few years ago my family's auto mechanic had retired so we were looking around to find a new one…read more Clay's was recommended so I took my Toyota for its upcoming inspection. I told the mechanic I had a cracked front reflector and asked if that would affect inspection. He said it would not, but after looking at it he pointed out that there was also a separation which would allow water to enter and cause more damage. I told him I had a replacement on order and he said he could put some tape to cover it till the piece arrived. I agreed and thanked him. I didn't look closely at my itemized bill till I got home, which is when I saw a charge of $15 for him to put a 3" piece of packing tape over the cracked reflector. Now, that wasn't a huge charge and they probably would have removed the charge if I asked them to, but for me it was more a matter of principle: I wasn't told about the charge. Clay's was off our list. Around the same time, my brother found another local mechanic which we have been using since then, which is over ten years now. Counting family members and two friends we recommended, there are seven vehicles that are now regularly serviced there, and not at Clay's Automotive.

A family business, they are experts at what they do and honest. These type of places seem to be…read moredisappearing in the USA and I'm happy to find these guys. Had all types of work done on vehicles ranging from Toyota's to old Jeeps.

As someone who works in the customer service industry I am always one to notice the work ethic of…read moreother who work in the same manner. The customer service here is amazing. I was helped my Jason and Brian and they made the experience very pleasant. They were both very understanding and helpful and even when they were very busy they still kept their welcoming tone and composure and I really appreciated all the help they gave

I brought my car in for a simple brake replacement, which was a costly expense, and unfortunately…read moremy vehicle has not been the same since. Before the service, my car was not making any unusual noises. Immediately after the brake work was completed, it began making a constant squealing noise while driving. I've now returned to the shop three times, and no one has been able to identify or fix the issue. The noise only started after the brake replacement, yet I'm still left with the problem. What should have been a routine repair has turned into an ongoing frustration. For the amount I paid, I expected quality work and a proper resolution. Looking back, I should have paid more attention to the 2.8-star reviews and gone somewhere more reputable. I'll be taking my car to Pep Boys or another credible shop to have the issue properly diagnosed and fixed. This has been one of the worst experiences I've had with an auto repair shop, and I will not be returning or recommending this location to others.

PLEASE READ if considering the Swarthmore location: I brought my Prius to this shop less than a…read moreyear ago to replace a front headlight. Less than a year later, the same headlight failed, so I returned and also got an oil change. They replaced the light under warranty and changed the oil, but significant issues followed that I believe violate consumer-protection laws. In their written service report (picture attached), the shop stated that the 12-volt battery was "inaccessible" and that "no starting issues [were] present." However, when I picked up my vehicle, it would not start. My battery had never died before this visit. Their written statements therefore appear misleading and demonstrably inaccurate. When I immediately reported the issue, the shop tested the battery and told me it was in "poor health" (approximately 20%). This testing--performed only after I questioned their initial report--proves the battery was in fact accessible and capable of being evaluated. A basic battery-health check is a routine and industry-standard service, such as when an oil change is performed, and the shop proved it had the ability to conduct it before returning the vehicle to me. Instead, they documented that no starting issues were present and simultaneously claimed the battery was inaccessible. Their later explanations were defensive and inconsistent, including claims about battery accessibility that I believe are misleading, as I have statements from other mechanics confirming that removing and checking the 12-volt battery on a 2010 Prius is relatively simple and quick. Notably, during a phone call (which the shop records), Aiden--who to be fair was polite and professional--explicitly acknowledged the error by stating, "They shouldn't have wrote that." Despite this admission, the shop's service manager was unreasonable and failed to take responsibility for the inaccurate report. Just look at how they respond to this review and you'll see what I mean by them not taking responsibility for what appears to me as obvious indisputable wrongdoing. They did offer a $50 discount on a replacement battery, but later increased the quoted price by the same amount (after claiming to realize the battery they needed was $50 more than they expected) -- effectively nullifying the promised discount. Because this shop is regulated under the Pennsylvania Unfair Trade Practices and Consumer Protection Law, their issuance of a service report containing potentially inaccurate and misleading statements may implicate PA Code § 301.5, which prohibits deceptive or misleading representations. I will be filing a complaint with the Pennsylvania Attorney General's Bureau of Consumer Protection so this matter can be properly investigated. This is not to mention all the minor hiccups along the way, such as after the battery was replaced when they gave me the keys to someone else's car. And when I got the right keys and turned my car on, it made a strange and concerningly loud rumbling sound I have never heard before. To be fair and honest, I acknowledge that Aiden and several staff members were polite, and the shop's courtesy ride service is convenient. However, these minor positives do not outweigh what I experienced as significant service errors and a lack of accountability.

I had a major service done here totaling nearly $3,500. While the mechanical work appears to be…read moresolid, the pricing was excessive and the customer service was disappointing. I was charged $132 for a cabin air filter, including $86 in labor -- for a job that takes 5 minutes. When I came back because the rotor was hitting the back plate, I politely asked if they could do something to make up for it -- even a small credit or partial oil change next time -- and got nothing but a vague "I'll take care of you." No accountability. No goodwill. Just inflated prices and indifference once they've got your money. I wanted to trust this shop, but I can't recommend a place that treats customers like this. If you're spending thousands, you deserve better communication, fairer pricing, and respect when issues come up.

Scheduled an oil change for 9am this morning. Stood in the rain for 25 minutes to a locked door…read more I'll go elsewhere I guess. *Update* I booked my appt online 3/5 for 3/7 at 9am. Door was locked. "Open" sign was off. Another customer was there to inquire about his car who didn't want to bother them by calling who left after 15 minutes. I left after 25 minutes. Door was still locked, sign off, no one there. Considering I have never been here why would I leave my keys in a dropbox? This owner apparently wants to disregard what you say, gaslight and lie instead of offering an apology to imply you are in the wrong. Why would one take their car even for free after this exchange?

Pretty quick, 65$ for inspection is good value. Couldn't…read morefind my registration , they went online and print a copy for me. Great people .. When they get their new bigger location, I'm sure I'll look by to get some maintenance stuff done.. Thanks guys