Had a really solid experience at O'Reilly Auto Parts. We were approached by someone who actually…read moreknew what they were talking about, in which already puts y'all ahead of the game. I came in not 100% sure what I needed for my bike, and Dwayne didn't just guess or try to upsell me -- he asked the right questions, looked things up, and made sure I walked out with the correct parts the first time. What stood out most was his excellent customer service and knowledge in auto parts. Dwayne was patient, helpful, and didn't make me feel rushed or clueless. He actually cared to get me the right parts! The store itself was clean, organized, and easy to navigate. Prices were reasonable too -- not the cheapest on the planet, but fair for the level of help you get. Overall, if you want a place where people actually help instead of just ringing you up, this is it. Definitely recommend. Ask for Dwayne he knows his cars and Harley's. Thanks Dwayne you helped my husband out tremendously today!

After struggling for a few weeks on my Tundras fuel system I decided to call O'Reillys for a plug…read moreon a line to rig it with no flex fuel activity. I spoke to a man named Gus. I asked for advice on the fuel pump (being in part sales for small engines I understand things cannot be diagnosed over the phone). This man went well over and beyond customer service expectations. He was knowledgeable and was not afraid to show it. Gusto helped me rule out a few things which led to the fuel pump. If only every store had a Gus. Hands down the best experience. If you go there please ask for Gus.

Kris and his staff perform the best repair and maintenance on European cars I have ever…read moreexperienced 40 years of European car ownership

If you have a Volvo or a Saab there's literally nowhere else you should go for any repairs, oil…read morechanges, tune ups or inspections. The guys at Gorecki, from the owner on down, are honest, great at their work and efficient. I have a Volvo XC90 with 140k on her and she runs like a top. Autobahn wanted to charge me some crazy amount for some issues with the sway bars and alignment. Gorecki got it done and for half of what Autobahn was quoting. These guys are the best at what they do.

I called to make sure they had a Cabin filter and Engine Air Filter in stock. The Gentleman said,…read morehe did and would have it ready. However, when I got there. I walked in, there was a bit of a wait. While, I was waiting someone else asked me, if I needed help. That was nice. One of my parts were not in stock. He looked all over for the item, even asked for help. It was finally found. The price he quoted was incorrect but he adjusted it to the correct price. He apologized for not having it ready. He said, he got busy. I totally understand. Well, I got what I wanted for Fifteen dollars less than the dealership price. I had to wait a little bit but it was well worth the investment. Praise the Lord!

My battery died and I went to autozone for a new battery and ended up getting a new battery at no…read morecost and the associate even put the new battery in for me. Next time I'll need to buy a battery, I don't mind having to pay next time, but this time was a true savings. A big thank you! This was the Lancaster store on Challenger Way.

I have been to this store 4 times and every time had my order messed up, sent back to the warehouse…read morefor some stupid reason, or the staff tries talking me into the wrong parts. I hate this store with a passion and have given it too many chances.

I called in ahead of time to make sure they had the part that I needed. They told me they had it…read moreand I could get it once I was there. Drove all the way there and walked in and said I was here to pick up the part and the guy said oh yeah about that we don't have those anymore. Keep in mind that I called that store 20 min earlier. So yeah wasted my time. Be careful.

I took my car to this shop for a wheel alignment, but the job was not done properly. My vehicle…read morestill had the same problem, so I had to come back to have the service corrected. What made the experience even worse was that after waiting for about an hour and a half, I was told they couldn't help me that day and that I would have to come back the next day. I consider this a complete lack of respect for my time and very poor customer service. I am very disappointed with the service I received and, based on my experience, I would not recommend this shop.

I recently had my pickup checked out, and was told that the issue was the alternator. I was a…read moremechanic for over 30 years and I knew better. I also have an A. A. in Applied Science with a major in Auto Mechanics. I knew what they told me was a joke and I was being flim-flammed to the tune of $1,000.00. I won't ever go back because I believe they were trying to cheat me. Just beware of things like this.

I got rear ended and my bumper needed to be replaced. Yes, seriously. Lol. AllState said, I can…read moretake my vehicle to get repaired at any repair shop I wanted. I remember always passing by here so, I decided to drop it off at Sewell Lexus. I'm so glad, I did. I was treated like a queen. Let me explain. This Dealership is amazing. It is uniquely designed and very eye catching. They have a average size Front Desk Reception. The Lobby is lovely. They offer complimentary, Coffee, Sodas, Tea and Cookies. There are a few chairs to sit down and some desks to fill out your paperwork. They also have a Smart TV with a dynamic picture setting installed in the wall. The Christmas tree is up and lit and it is oversized and beautiful! Erik assisted me every step of the way explaining how insurance works, how long repairs take and what the process was like. He also ne also goty vehicle repaired in a shorter time frame. I received my vehicle in better condition than when I dropped it off. They washed my vehicle and vacuumed it and put all my stuff in my trunk nice and neat! They took my breath away! Ive never felt so good before. I was smiling so hard my cheeks were hurting.Lol. The Cashier blessed with some Ghirardelli Milk Chocolate and emphasize that repairs are a lifetime warranty! So, thankful, I took my SUV to Sewell Lexus of Fort Worth!

I was looking for a Lexus. I stopped by Sewell Lexus of Ft Worth to test drive a couple of cars. I…read moregot the most amazing sales person: Spencer Vaughn. He was knowledgeable and very easy to work with! Good dealership.. great sales person!

I was having a day, it was raining, new puppy trying going on, then weekday do I get?, a nail in my…read moretire. So I go to Firestone, and they got me right in! I was in and out in 30 minutes! The guys working did a great job and were so friendly and understanding (i was in a bad mood, having a bad day.) They even are pet friendly and let my puppy run around the lobby. And the best part? They didn't even charge me to fix the tire. Overall above and beyond!

They tried to cheat me out of $3k. Had the car checked by dealership a few months ago and they told…read moreme the front left strut needed replacement. Couldn't afford it at the time. The brake pads wore out so I needed them replaced. Took it to this location. They said the calipers needed to be replaced and it'd be $3k. I told them I couldn't do that and asked them to replace the brake pads. They refused without the caliper replacement. They marked my suspension fine in their "full vehicle inspection" though....that I still had to pay for. They even sent a pic of the tire on the bad side, clearly worn unevenly due to a suspension problem. Shop down the street replaced the pads no problem. Either they were trying to cheat me or didn't know that they were doing. Whatever the case, I'd advise looking elsewhere.

I purchased a alternator online for In store pick up for my sister who lives 60 miles away. She…read moreshows up with confirmation number and they ask for MY identification before they give it to her. WTH? Really, it's already paid for online. The on duty manager refuses to give it to her and she calls me. In short, I explain I'm assisting my sister from a far. He wants me to come show him my information from 60 miles away. Seriously, instead of arguing... I tell him to refund my money and we'll buy somewhere else. He quickly changed his tune, gave her the part. However, he refused to take the core and refund my $35 dollars. What a jerk! With that being said... I had to take the core to a different location to get my core deposit back. Please enjoy your single star rating! I will NEVER return... Auto Zone has earned a new Customer.

From the owner: Whether you're a do-it-yourself mechanic or a professional technician, your local O'Reilly Auto…read moreParts carries the parts, tools, and accessories you need to get your vehicle back on the road. We also provide free store services, including battery, starter, and alternator testing, O'Reilly VeriScan Check Engine light testing, and part installation with purchase of most batteries, wiper blades, and bulbs. Need a specialty tool for a one-time repair? Our Loaner Tool Program lets you borrow what you need with a refundable deposit. Stop by your local O'Reilly Auto Parts store, where our parts professionals are ready to help you find everything you need for your next project.