Still the BEST place around! Best price and fastest service! They do more than oil change too…read more Fluids checked, air pressure checked and cabin air filter replaced!

No one around to direct vehicle- had to walk around cars. Finally found someone who indicated it…read morewould be an hour to get an oil change- nothing quick about it.

I went to the Valvoline Instant Oil Change on North Freeway in Fort Worth, Texas, at the Presidio…read morelocation. I have been going there for years. Normally, I pull into line, they know what they are doing, and everything goes smoothly. This time was completely different and honestly the worst service I have ever received there since they opened.As I pulled into line, the technician asked me, "What does this truck use?" I was shocked by the question. It uses oil, specifically Full Synthetic 5W-20. I then explained something they should have already known. My Ford F-250 Super Duty uses a specialty oil drain valve system. You do not remove it with a wrench like a regular oil plug. It has a cap that unscrews, then a special fitting screws onto it, and a wire mechanism opens the valve so the oil drains safely through an orange PVC hose into the oil receptacle. I specifically warned them not to put a wrench on that valve because it is a specialty plug, and if they damaged it, they would be paying to replace it. Immediately after that, another technician wanted to perform the light inspection. I told him I had already checked everything myself, but I let him proceed anyway. He checked the low beams, high beams, left and right blinkers, brake lights, and tail lights. Everything worked fine, exactly as I expected. Then he moved on to checking the tires. He kept looking around the driver's door frame trying to find the tire pressure information on my truck. He looked and looked and still could not find it. Even then, he still seemed confused. I then asked him what the actual tire pressures currently were. He told me he could not check them. I was stunned. I explained that all he needed was a tire pressure gauge, something that looks like a pen that fits on the valve stem and pops out the PSI reading. Simple. Easy. Apparently, he did not even have one. At that point, I suggested they pull up the previous service records because all my information should already be there from prior oil changes. The technician admitted he did not know how to access the records. Meanwhile, another technician was already preparing to pump oil into the truck. I literally had to yell, "Stop!" because I wanted confirmation that they were actually putting Full Synthetic oil into my engine. I demanded that he read the oil specifications out loud before pumping it in. He recited the specs back to me, but I still had to take his word for it because they would not physically show me the container or label before pumping it into my truck. Afterward, they checked the dipstick and showed me the oil level. Then came the pricing. I pulled out the Valvoline discount certificate they emailed me, valid through May 24, 2026, for either $35 off or 20% off service. They scanned it, but then I got hit with an upcharge of around $12.50 for extra oil. Here is the scam with these oil change places: they know exactly how many quarts every engine requires, yet they conveniently structure their full service to include one quart less than what many trucks actually need. My truck requires 6 quarts, but their package only includes 5 quarts, so they automatically charge extra for the additional quart. In my opinion, it is a long-running upsell tactic used by quick oil change businesses to squeeze more money out of customers. Then they handed me the service reminder sticker. I looked at it and immediately noticed something was wrong. The next oil change was listed at only 3,000 miles. I said, "That math does not add up, and that is not the specification for Full Synthetic oil." The technician then admitted that they now put 3,000-mile reminders on everything by default unless the customer specifically requests otherwise. That made absolutely no sense because Full Synthetic oil is designed for much longer intervals generally 5,000 to 7,000 miles minimum, and in many cases 8,000 to 10,000 miles depending on driving conditions and manufacturer recommendations. When I pulled out of the service bay, I stopped and asked the technician guiding vehicles out how long he had worked there. He said only a couple of months. I asked him directly if he understood the proper change intervals for Full Synthetic oil. First, he said 5,000 to 7,000 miles. Then he corrected himself and said 8,000 to 10,000 miles. I told him exactly; so why are customers getting 3,000-mile reminder stickers? He admitted that was simply their default setting now unless customers requested otherwise. I told him I had been going to that location nearly since it opened, and today was the worst service I had ever experienced there. The old crew used to service vehicles quickly, professionally, and confidently. They knew what they were doing. He then told me many of the experienced employees had quit or moved with management. I told him I remembered the old employees. I could go on with all their mistakes, this is enough.

I called in for info and even got texted a coupon!…read more Awesome quick service by someone named Emily and 2 other guys. All of them were great and informative without pressure. Will definitely be back again for my next oil change and inspection needs!

I needed a car inspection, and my mechanic recommended this shop. When I approached the counter, I…read morewas met by a very rude young man. Another employee stepped in, apologized, and mentioned that they constantly have to address his behavior. Honestly, if someone needs to be spoken to about their conduct on a daily basis, they shouldn't be working at your establishment. Because of that interaction, I'm not likely to return to this location. I will say the rest of the staff was polite and helpful.

Priscilla, my SUV, was making a rattling noise. I feared a big repair bill, but something had to…read morebe done before the "issue" became serious, so I dropped her off here one morning. A few hours later, I received a voice mail to call or stop by. I came back late afternoon and one of the mechanics explained that a plate covering up a reservoir in back underside of my SUV had become loose and was causing the rattling. The mechanic tightened up the screws and my car was fine. I was so relieved! Then, I realized, the mechanics here are HONEST! I stared at him for a few and he just smiled. I said, "Thank you, how much do I owe y'all?" His response, "No charge. We hope to see you back for some mainetance." Wowzers! My hubby and I are now taking our vehicles here for all maintenance!

Ahmed was very helpful and ordered me a tire that came the next morning…read more I had a puncture in my tire on my M4. These are specialty Michelin pilot super sport run flat tires that need to be ordered as most shops don't have them in their inventory. Ahmed took care of me and got me back on the road in no time. Really Appreciate his professional and expedited service and would recommend this place!

Won't be back ever I stopped here because it's close to my…read morehome and I had a nail in my tire $20 just to get it plugged is crazy and over priced I won't be back

Highly recommend Viper. Limped in at 5:15pm on a Hot Hot August afternoon and was met by Tanner who…read morewas super helpful and without hesitation said they could get me in and replace a tire for me. Had to purchase tire and was glad it was a reasonable price.

I was ready to drive my 2013 Camry (with only 40,000 miles) off a cliff after Crash Masters…read moreinstalled a junkyard knee assembly on right front ($1250) which made the car shake and pull worse than it did before the repair and did nothing about the sway bar which was constantly banging on the underside of the car. Crash Masters claimed I was IMAGINING the car used to drive much more quietly. After 4 months of trying to get Crash Masters to fix it properly, I took it to Viper and Tanner put struts on all 4 wheels (new parts) new sway bar and linkages on front and back and it drives quietly like new and drives straight with your hands off the steering wheel. Very pleased.

At first they were not off to a good start in my mind but after experiencing this little detail, I…read morewas blown away by their response. I had left my charging block at the shop on the couches they have in the lobby, and so I called again after I got a shuttle to my appointment and they were very prompt not only to answer the phone, but to help me look for the charging block as I thought it was in the shuttle, but then they later found that it was on the couch and they texted me through their service updating machine just to make sure that I know that they found my device. Did they have to do that? No. Did they have to message me that they found it? No. But they did anyway, and they also finished my timing belt earlier than expected and instead of saying, you have to come and pick up your car or you can't pick it up until Monday. They helped me figure out a situation to where I could still come and get my car even after hours.

Been going to Christian Brothers for years don't know if it changed ownership, but took my truck in…read moreto have tires rotated. Oil changed, and new wiper blades put on and when I was cleaning my truck today and washing it I noticed they did not replace my wiper blades and charged me $60 for them. This is not a place I would recommend anymore for anybody if they're gonna do business this way.

Amazing service. Got us in quickly. It was a small service and they didn't even charge us and my…read morecar is up and running so we'll. So grateful!​

I had a wonderful experience with Brakes Plus. I made an appointment for them to do brake repair as…read morethe brakes had just begun to grind a bit. I also asked them for an oil change. Chris was the person I spoke to and he could not have been more friendly or helpful. He advised that the potential wait time could be 3+ hours and instead of waiting they could call me a Lyft to take me home, which I accepted. The ride was just $11 which was just added to my bill. I received a phone call from Chris a few hours later advising that the pads on all 4 tires should be replaced and that while the rotors in the front were good, the back ones were shot and needed to be replaced. The price he quoted me was well within what I was expecting so I agreed to the work. A couple of hours after that, my vehicle was done and they ordered me a Lyft back to the store. The company offers coupons and I used the $40 off brake service coupon to lower my total by a bit. Chris and I chatted while I completed the transaction and then continued our chat for a small amount of time after. He is just a really friendly and engaging guy. I recommend this location (Blue Mound) for brake service and oil change. No one tried to upsell me anything nor did they add any additional services that were not agreed upon. As a woman, sometimes, even now, we get talked down to or pushed for unnecessary extras. Not here. I was treated with respect. I appreciate my really good experience here. Thank you.

Had car towed here when battery died last night and no where nearby was open…read more Called this morning, the young lady I spoke with was very kind, explained their processing and advised they could start diagnostic testing prior to me arriving. When we arrived our car was already pulled in, and a sheet of what needed to be done was printed. Talked with them for a while, very honest in saying that our battery looks as if it was still under warranty, and advised we double check before purchasing a new one with them. They did complete an oil change, which was quick and affordable. Will say the online/website discounts were not honored at this location. So double check first if trying to compare pricing with other businesses.

I am actually appalled about how hard they try to scam me. I came up there and asked for my blinker…read moreto be replaced, they went and looked it up and everything. Then they came out and said it would take two hours and be $300 to change a single blinker lightbulb. I went to the store and bought the five dollar lightbulb myself and it took me 10 minutes....... I have never tried to work on a car myself ever.. It was the lady with a short blonde hair that told me this. I don't even write reviews, but that's ridiculous and just such a scam.