On this past Sunday morning, my window regulator decided to die after getting drive up coffee at…read moreMcDonald's the very second after I lifted the coffee cups out of the drive up window attendants hands as he said "have a wonderful day!" I pressed the button to roll up my window as the rain started to really come down. We had to get on the road because there was a huge storm coming in and my wife and 8 year old had to get back home to the Bay Area. My horror escalated as the reality that my window would not go back up, set in. There were zero chances of finding a mechanic on Sunday morning at 9:23a.m. So, I did what any mechanically ignorant Dad would do, I pulled the cover off the fuse box. No, I didn't have the owners manual with me, that was over 200 miles away in a comfortable garage box. On a fluke I drove over to O'Reilly Auto parts in Gardnerville. The people were very nice and they had the part in stock. Ricardo was especially helpful, that guy is an outstanding human being! This company is absolutely lucky to have someone like him on their payroll. We were in a real jam and he came through and helped out above and beyond. This world needs more people like him. Thank you so much Ricardo!

Staff members can be very RUDE. Run if you can, there are other auto part stores in the area with…read morehelpful people.

I made a visit to this Napa on 395 to pick up batteries for the boat. I did not catch the person's…read morename, which is really unfortunate because I want to give him all the credit here. The invoice only says employee#2. It's the long haired guy with the ear rings. He is, by far, the most helpful guy I've ever worked with at an auto parts store. I ask a question and everyone is sitting on their stools pointing and saying "Look here...Look there," but not him. He jumps up and says let me show you and runs over to help. Then with the batteries, he gets the old ones out of the car and brings the new batteries out for me so I didn't have to do any of the lifting. It's the best service I've had at an auto parts store, thanks to him. This will be my first stop from now on when going to Tahoe if I need anything.

Counter guys knew there stuff, prices ok, like the rewards program! traffic in area bad!read more

my wife went in to buy a headlight for her Honda CRV low beam and asked if the fellow could put it…read morein, he replied no they don't. I am handicapped and cannot stand for a long time having to use a walker and she is a nurse that has to go to work at 4 am tomorrow morning until usually 6 pm. I can understand if it was a large item, I have shopped here for over five years and if this is the service you are proud of, no more. Plus after paying a neighborhood teenager we found out it is the wrong bulb anyway. Shame on you. We will return the bulb and not darken your doorways again!!

Can't recommend this place highly enough. 6 stars. For $9 I got a part and a professional to…read moreinstall it.

I'm really surprised I haven't provided a review for these outstanding, professional group of…read morepeople that I've had the pleasure of bringing my Duramax for work and upgrades. These guys breathe, sleep, eat, and bleed Duramax. Since 2016 when they installed a lift pump to the most current CP4 conversion to CP3 as well as the BDS 2-3" Coilover conversion, I've had nothing but excellent peace of mind running my 1-ton Chevy as a daily driver, towing trailers, and just plain hauling stuff. They have yet to let me or my truck down. Robbie, Kevin and crew, thanks and keep up the excellent work!!

Dmax is a deceptive store,they have 5 star reviews for their 2011lml hydrobooster stating it works…read moregreat for an upgrade for my 2008,after it failed and burnt up my brake system they stated that it doesn't work. So all my fault, but now I see they won't post my 1 star ,so I see now why they get all 5 star reviews on their site, cause they allow nothing else

A story: Coming out of Lake Tahoe heading down the 89 Monitor Pass (some of the most beautiful…read moreviews) about 3/4 of the way down we start losing brakes. Both brake pedal and emergency brake pedal were floored...nothing. We are in first gear. Smoke is billowing out from the brakes Fluid boiling. Still not stopping. Fuck. Decision time. 1. Cross over and run her into the mountain to stop her or 2. Gather the girls, jump out and let her go over the side. I try the first option and she finally stopped. Disaster averted. We hug, we cry, we shake and walk it off. About an hour later a CHP pulls up and radios AAA for us (no service up there). He waits with us and keeps us safe (thank you @chp) 2 hours later the rig shows up and tows us to Bob's in Garnerville, NV. We sleep there and wake up to a new day. Inspection time. Back brakes survived, front brakes are torched. Nothing salvageable. Bob (the owner) and Gerry (the mechanic) are right on it. Coffee offered, lets us use his truck to get the girls some shopping therapy. Gerry is the nicest guy you ever want to meet. Walks me through the steps, brags about his Snap On tools (suuuper jealous!) and we share stories. Stories are what life is all about. That is all we have is our stories. We sit around campfires and living rooms and sometimes, if you're lucky, RV repair shops in remote places and share them with other people who are more like you than different. These are the adventures of life that I am passing on and getting a few more in for myself. What seems uncomfortable to us is everyday for them. Gerry shared a story of a family from Europe who lost a wheel bearing traveling in their modified WW2 era Mercedes ambulance that they had shipped to Argentina and drove all the way to Canada! They were here for two weeks camping out on property waiting for the part to come from Europe. Every night the chairs would come out, a propane fire pit would be set up, BBQ grilling and making the best out of situation you have no control over. No hotels, just living out of their rig on property. Making stories. Living. For us, we will be back on the road in a few hours, a day behind "our schedule", Ol' Bessie will have some new brakes (and I threw in a new U Joint for good measure) and we all will be richer for the experience. So, if you are ever in need of service or some parts or just a conversation with good people stop by Bob's and say hi. If you happen to break down within a hundred miles of here INSIST on getting towed here. If your story is in the middle of the night like ours was, he even leaves out a 30 amp cord and a water hookup to so you feel a bit safer and taken care of til morning. Thank you to everyone at Bob's. You gave us some great stories to share around the next fire.

Hats off to this fine repair facility. I recently found myself stranded about 45 miles from their…read moreshop, and arranged a tow. I spoke with them by phone, told them what I needed repaired, and gave them the information on my vehicle. I wouldn't be able to get there by closing, and they offered electrical hookup if I needed it since I would be spending the night in my rig. Their first tech was there at 7:30 the next morning, and soon started work on my vehicle. They had pre-ordered the part, and thanks to their rapid and skilled help I was soon on my way. Their pricing was extremely fair, and their quick service, knowing I was on vacation, was greatly appreciated. Thanks again to all of them that helped save my vacation!

Well, driving our diesel pusher motorhome on our first leg of our journey from Acton to Bishop our…read moreAC went from cold to warm about 1/2 way through the desert. I smelled a slight odor similar to truck brakes that have been used too much down hill. I assumed everything was okay because no lights came on and no gauge indications had changed. The only thing different was it was very warm in the cabin. Our final destination was Idaho. We pulled in to Bishop and backed the Motorhome in our friends driveway then shut off the motor. AND THEN... Smoke came billowing from the back of the rig... OH CRAP was our only thought. After taking some fire prevention actions, the serpentine belt that turns pulleys for the alternator, water pump, and, yes, the AC, melted off and fell to the ground. That was Monday June 10, 2019. I spent Tuesday hunting down everyone in Bishop qualified and able to work on diesel engines and replace an AC compressor. That netted me ONE business, namely Britts Diesel. They have an excellent reputation in town, however, they could not fit me in for two weeks. I don't have two weeks of my life to just sit around waiting to get an AC compressor replaced. Britts Diesel said I would have to get my rig towed to them. Turns out the closest tow truck that can haul a 43' diesel pusher is in Gardnerville which is about 180 miles away. The cost was $300.00 an hour port to port. WOW!! So I called GUIDED TRUCK AND REPAIR in Gardnerville Nevada... This turned out to be the best call I have EVER made regarding ANY BUSINESS transaction... EVER!!! Kory basically dropped everything for us because he knew we were 100% stranded. He had two weeks worth of work in front of him also. However, he had pity on us because of our situation and because we live in our motorhome. We ended up having the motorhome towed all the way to Gardnerville and to GUIDED TRUCK AND REPAIR. This for same price as it would have cost for the tow truck to come from Gardnerville to get us, tow us only a few miles to Britts Diesel in Bishop, and then return to his home town of Gardnerville. Kory at GUIDED TRUCK AND REPAIR was so incredibly professional, so polite, so respectful, so accommodating, and every other compliment you can give a person in customer service. Kory was truly a blessing in many ways including an excellent mechanic. The rest of the details really don't matter for this Yelp review. However, for the "take away" of this real life experience, please know how much this customer truly appreciates Kory and the entire crew at GUIDED TRUCK AND REPAIR in Gardnerville Nevada. They are beyond amazing and professional and polite genuine GOOD PEOPLE!!!!! THANK YOU, Kory, April, and Becky!!! Thank you!!!

We have a 2008 Sport Chassis that pulls our home on wheels. We had just started a two month trek…read moreand on the fourth day we had a leak....or should I say gusher....from the high pressure fuel rail. It was on a Sunday so I fixed the leak enough for us to limp back to our RV. On Monday morning I called Guided but didn't receive a call back. I called again around 11:30.....on the correct number....and immediately received a call back from Kory. Note to self....call the right number! Kory asked if we could get it to them around 1:00 so I once again fixed it so that I could limp it over to them. Kory greeted us as we walked in, by name, and took our vehicle in. Let me tell you folks, the professionalism and honesty we received from this company from start to finish was exceptional. After about two hours being there they diagnosed the problem and we were on our way. We were totally expecting to have to have the fuel rail replaced, but it was merely a bad washer. Not only one bad washer but they also found there were two washers where there was only supposed to have been one. As people just traveling through the area, they could have said it was the fuel rail and milked us for more money than we needed to pay. My wife even asked them if they were sure they added everything right because it didn't cost as much as we thought it would! All in all, if you want exceptional, quality work done with highly professional and respectful people, then don't call anyone other than Guided! I just wish there were more people out there like this company. Thank you Kory, April and Gary....and any other workers that I didn't catch their name. You guys are amazing!!!

The low oil symbol popped up on my car's control panel. Of course it did this while I was out of…read moretown in Lake Tahoe. It did so about a couple blocks before I passed the O'Reilly. Fortuitous. So I maneuvered about to bee line to the shop. Right as we walked in, we were pleasantly greeted by the cashier behind the counter. I asked where the oil was, he told me where it was. I easily found it upon his clear directions. The oils were clearly labeled and priced. The staff seemed knowledgeable, I heard them helping other customers pick the right oils and ordering auto parts. The store interior was invitingly clean and organized, as was the parking lot. But they don't have any trash bins outside.

I love O'Reilly auto parts so much they go above and beyond even the other auto parts stores. They…read morealways have the things in stock that I'm looking for. They always are happy to check over the phone so I don't have to waste a trip and not only that they will check your battery and your alternator and your starter for free. Alex Sosa was super friendly, helpful, and efficient at getting me what I needed and doing the test testing and even cleaned my battery terminals. Thank you so much Alex and O'Reilly. You're the first place. I check when I'm looking for auto parts. We are so lucky to have you in South Lake Tahoe.

Super high five to "victor"! It was already late but he helped us without complaining and very…read morehospitable. Autozone is so lucky to have a staff like him who is knowledgeable, so easy to talk to, very patient to our questions, very helpful, always smiling. I also saw another staff who also seemed in a good mood and both of them treated each other like friends. Just good vibes. THank you so much Victor for helping us with our car and for your warmth it relieved us of our worries coming from a very long drive!!

Todd and JD amazing most helpful out there. We're not even locals and they helped us our check…read moreengine light was on. They found the problem gave us a solution and help us fix it. I wouldn't go anywhere else except here shout out to you both for being friendly and showing love

Extremely friendly service!! Needed a tire rotation. I know everyone is so busy these days but…read moretook a chance they might be able to squeeze me in. They said I could come in at 1:00 that day. I thought awesome. Then Pam called me back said that they had a cancellation so I could come in earlier if I wanted to. Tire rotation was done and I got to wait in their clean comfortably waiting room. Thank you so much for getting me in and being such kind folks.

Family owned and operated for years & years. Ethical, moral, honest. You won't get burned.very…read moreupfront. Pleasure to do business with. Highly recommended.

I moved to Gardnerville two years ago and looked for a third-party, professional, trustworthy and…read morereliable auto shop. I did a lot of research and found Silver Star Automotive. James and his team fit my criteria perfectly. I've now brought three of my trucks to Silver Star automotive multiple times each. He even sells tires through Tire Rack and passes on his discount (two trucks). I highly recommend Silver Star Automotive. I don't often write reviews but was compelled to with such a positive experience.

I recommend Silver Star Automotive as your go to repair shop. Tanner is an skilled mechanic and is…read morededicated to professionally repairing your vehicle to the highest standards. And safety is ALWAYS a top priority! Remember Silver Star Automotive!!