I called to get an estimate for the oil change. They gave me one price over the phone. After the…read morework was done, the price ended up being about $40 more because they forgot to mention that my car takes more oil.

I am beyond unsatisfied with the service I received at Big O Tires in North Ogden. This location…read morehas gone drastically downhill and I won't be returning. First red flag: They don't take appointments. You either sit and wait indefinitely or drop your vehicle off and hope for the best. It's a disorganized first-come, first-served process that feels completely outdated and inconvenient. Now to the bigger issue - my experience: While I was out of town, my wife brought our truck in for four new tires and tire pressure sensors (two had gone bad). Toward the end of the visit, the shop tried calling me -- not her -- to get approval for an alignment. I was at a conference and couldn't answer, but instead of just speaking with my wife who was right there, they pushed the alignment on her. The truck didn't need an alignment. And as soon as I got back and drove it, I noticed the alignment was now off -- my steering wheel was crooked and the truck pulled. On top of that, one of the tire pressure sensors immediately started triggering a warning. I was heading back out of town and had to wait nearly a week before taking it back in. When I returned it, they did take another look and adjusted the alignment -- but then told me I needed to pay another $69.99 to replace a tire pressure sensor. I had to remind them that I had already paid for four brand new sensors. That raised a serious red flag -- did they even replace the sensors the first time, or just charge me for them? To make matters worse, when I went to pick the truck up, they couldn't find the keys. After several minutes of looking, they found them sitting inside the unlocked truck, windows down, in the parking lot -- completely unsecured. This kind of careless, unprofessional service is unacceptable. I've been a Big O customer in the past, but this location has lost my business. If you value your time, money, or your vehicle -- go elsewhere.

I'll save you the long story of car issues, after using another mechanic. But just know Chad and…read moreKeith at Arnold auto won't give up on you or your car. They were fantastic to work with and truly cared about getting me taken care of. I can't recommend them enough!

These guys are straight up, they didn't do any work on my car. But it was because they sent us to…read morethe Kia dealership to get the work done under warranty. They seemed knowledgeable and were helpful in getting us where we needed to go to get it fixed. They were all personable and friendly. I don't imagine I'll ever find myself in a spot where I'm here again. But if I do I won't hesitate to take my business here.

I took my vehicle in and they misdiagnosed the issue. They don't have the proper equipment, so the…read morecustomer is stuck overpaying for parts and labor while they blindly search for the actual problem. He was very condescending and unprofessional when I called to inform him that there was no improvement to the vehicle after I picked it up. He charged me more than double what the parts actually cost and that is without any discount that I would expect a shop to get on parts. He also charged me over $300 for his initial diagnosis, which was wrong. I have since purchased the tools and parts to diagnose and fix the issue myself. In the end, it was not a problem with anything Allen mentioned. I would not recommend this shop to anyone.

I've been bring my vehicles here for four years now. I always get honest service! I'm so grateful…read morefor Protech and the expertise they have provided me.

Just wanted to add a quick update since my first review -- we finally got our car back after two…read moredays, and once again, the A.B. Hadley team came through! On day one, Julie kindly gave us a ride from work to the shop and back (such a lifesaver), and when the repair took a little longer than expected, they set us up with a loaner car. My son and I nicknamed it "Babushka Honda" -- that's "G-ma Honda" in Russian -- because it felt like a cozy little time machine straight to the '90s. We had fun with it! When we picked up our car, everything was done perfectly. They used original or top-quality parts, and the rotors and brake pads even come with a 3-year / 100K-mile warranty -- seriously, who can beat that? Every interaction -- from Trent to Julie and the whole crew -- was professional, kind, and genuine. They treat you like a person, not a number, which is exactly what you want after (or before) a long day at work. Thank you, A.B. Hadley team, for making car care something I can actually feel good about. You guys really are the best!

Took my Mercedes for 2 days, charged me $297.10 and then told me they were incapable of fixing a…read more2022 Mercedes Diesel 3.0 L. (Not exactly a rarity). They are incredibly nice when they tell you they can't fix your Mercedes, so they have that going or them! Otherwise a complete waste of time and money.

It does not get better than this. Fast service with a smile, and after looking at 4 different…read moretowing companies, they were the best price too. Taylor showed up on time, treated my car with respect and was not in a rush. He dropped the car off, turned in the Keys, and then followed up with me to let me know everything was done.

From the owner: Sainsbury Towing is a Light/Medium Duty towing service that provides services to northern Utah. We…read morehave over 12 years experience and we are family owned and operated.

They did a great job on my Ram and had it shining. They spent time getting the inside and outside…read morelooking great. I subtracted 1 star since my windshield was overlooked during this detailing or the inside at least. Will consider using again since everything else looks great.

Jacob did a fantastic job. Due to the weather we focused on detailing the inside only. It looks…read morelike a brand new car. I am so happy. More importantly, my wife is so happy.

Amazing dealership, if you can really call it a true dealership. I recently sold my daily driver…read moreand was in the market for a car. I was searching all day and looking at different lots, but they either didn't have what I wanted, were too pushy, or flat out wasted my time. I found them as I was traveling north up the valley and pretty much was going to give up after them if I didn't find the car I was looking for. I searched their up-to-date website that had honest pricing and no shady "call for price". I found a car I was interested in and headed there. I went in and was greeted and shown the car. I looked it over and really loved the personal touches they put on each vehicle they had (mine had a new set of rims and tires that fit perfectly with the vehicle). After test driving, rather than rush for the sale, Nate really asked questions to get to know me and explained Black Rock and their philosophy about how you should leave with a car that makes others wonder where you went, instead of a car that everyone and their mother-in-law drives (my paraphrase not his exact words). This is a small business I was glad I stumbled upon, and even happier I was able to patronize. I didn't read any of the reviews before I went in, but I wasn't surprised when I saw all the 5-stars on them. Thank you again for my Jeep, and I already have had a few people asked where I went and how did I get it at the great price I did. I definitely shared your website and will continue to do so.

We were referred to Nate by our friends who purchased their Tesla X from him & totally recommended…read morehim because of their great experience they had. Nate seriously listened to my wants on my 4Runner & made it a reality. He went above and beyond what I asked for! We dealt with Nate the entire time, from start to finish. He helped my husband & I find & customize my dream 4runner that stayed within our budget loan & monthly Pmt!!! He's not your typical sales person that tries to sell you a car ASAP just to make money off you, but rather he listened to our concerns & needs/wants & was able to answer and respond back quickly through out the entire process even when we were out of state talk about building relationships Thank you So much Nate we seriously appreciate ya! I can't tell you enough how much I my 4Runner and the constant compliments I get from folks. Definitely won't be the first or last car we purchase from you