I dont even know where to start. The manager, as the place was empty. There are never customers…read morehere's hes in the lobby sitting on his phone. Almost mad I even walked in the building . Told him id like a standard oil change or the cheapest in can get. Right off the bat, "you have a car that requires the most expensive oil change". Go figure right. I told him numerous times that I want the standard synthetic 75$ oil change. As I know cars, yes not the best oil for my car but I needed to get buy for 3k miles. Then I asked for a tire rotation. He walked out the side of the door and told me hed lead me in. Again cranky as heck. As we are outside i show him a coupon that states "we miss you 25$ off any oil change" no restrictions besides the expiration date which wasnt for another month. He stated "that code for that coupon wont work for this oil change." Literally argued with me as I said it says nothing about having ANY RESTRICTIONS and it says ANY OIL CHANGE. So at that point I said screw it i just want the oil change no rotation. He leads me in and does the oil change. Has me signs some papers and once again argued with me about the type of oil change I wanted. I stated I didnt care. As long as it was a synthetic oil it didnt matter. The standard synthetic is 75$. At the end of my oil change which took about 20 min he asks for payment I give him my card and magically asks for the coupon code cuz somehow NOW it will work.... I get my receipt.. HE CHARGED ME FOR THE MOST EXPENSIVE OIL CHANGE FOR 116$, with coupon it came to 100 even. The man was so combative with me to begin with i wasnt even gonna argue with him and was going to call the manager and file a complaint. Not know this guy was SOMEHOW THE MANAGER. After leaving 3 voicemails over the course of 2 weeks i hear nothing. Yesterday I notice somthing sticking out of the hood of my car in the front. A needle nose pliers he slammed in the hood and dented the front of my car. (It was minor) So I drove there. Low and behold, no customers there as id figure. Place is a dead zone and obviously can see why. My mother was with me as I took her shopping and she was the one who saw the pliers. After being confronted he denied everything I said and told me that I couldn't have had such an oil change. IF THAT WAS THE CASE I SHOULDVE BEEN TURNED AWAY IF WHAT I WANTED WENT AGAINST THEIR POLICY OF MAKING SURE NOT TO DAMAGE A CAR. But instead he ripped me off and overcharged me against my wishes. Claimed the pliers were not his and that he was going to call the cops on me for confronting him. My mother took the pliers and said good. If these are not yours, your finger prints shouldn't be on them at all. He didnt say a word after that and we left. I called corporate, and not long after received a call from one of the owners im assuming. After all that said and done. I asked for a refund or the difference of the amount of what I wanted and my scratch to be repaired. Instead I got a free tire rotation at another location in white bear lake. Thats a 20$ value btw. Absolutely ridiculous. I will be getting my tire rotation and I will be making sure I let EVERYONE i know never to go to ANY OF THESE LOCATIONS. Especially the Stillwater MN location. That manager should be fired. 0 customers service skills. Mad that hes even getting customers to begin with. They used to have great service and I have 2 cars id bring here regularly and never had issues. DONT GO HERE.​

Terrible customer service. Wouldn't accept coupon even though I had spoken to them about the coupon…read moreprior to coming in. Arrived an hour later and now the coupon is not accepted. This company has lost my business and when I stated this the gentleman said I was threatening him. Pretty strong words considering I'm 70 years old woman and he twas 25 year old man.

Terrible business HIGHLY RECOMMEND GO ANYWHERE ELSE they will keep your car coming back and charge…read moreyou $1,200-$3,000 each time

i trusted them the fist time they fixed my car air conditioner it was not done well the whole Freon…read moreblow away but due to short winter I didn't have time to believe it was a scam because since then I must have rrefill my ac Freon for more than usual then I finally came back to them since there was warranty they lied that it was not the same issues now they collected my money to fix it twice now and yet in 2 weeks it was broken no air conditioning again now they claim it was a difference issues again ..now I have paid and spent $3000 they are not trust worthy they took advantage of me and my God will judge them and they will have to refund me back my money it was a disastrous experience in this summer I m suffering of heat car going forward they should not be trusted ever

I have been going there for years. Last week I go for an oil change and the dude had to be high…read more He stared at me for a long time, didnt check my lights or my tires, and am pretty sure the oil filter didnt get changed. Its one that comes off from the top of the car and I didnt see anyone in there. Usually they pull your air filter and try to sell you a new cabin filter. I got nothing. When he told me he was going to direct me out, he hadnt given me a receipt or a new sticker. I went back with my other car, and went into a different bay. They were training someone new and he did everything, but I did have to ask him to fill the tires. Theres a new place in town I think I will try next time.

Paul was excellent! Very knowledgeable and exceeded my expectations. He knew exactly how to reset…read moremy oil before I even could finish my request!

Great guys, great service. Took care of things quickly, excellent communication. Kept me updated…read morethroughout.

Was satisfied with service and work staff was knowledgeable and friendly liked the fact they even…read morehad a loaner

Highly impressed with this mechanic in Stillwater. I scheduled an oil change the day before the…read moreappointment - not only did they get me in the next day but my oil change was finished in less than 30 minutes. It was also provided at a competitive price. My hubby has also had some services done here as well and both of us are impressed with their service. As an added benefit, they have an awesome waiting room for guests with free WiFi and a great mixture of seating locations and beverages. I brought my laptop and was able to multitask while work was being done...I look forward to coming back to this local owned shop (when maintenance calls).

Recently had service with Tire Pros and things didn't go as planned for me or them. Their manager…read moreBrian went over and beyond to fix the situation, quickly and efficiently. I can't say enough good things about how he handled it. I have been a customer since I moved to Stillwater three years ago and I will continue to be one - they were honest, determined to keep my business and gave excellent customer service. I recommend them wholeheartedly! Nice people, great job. Also a great place to wait if you are having an oil change or something. Spotless waiting area with free pop, water, coffee and WiFi. Thank you, Tire Pros!

Not Impressed. Heard good things. On Feb 4, 2025 made an appointment online for an oil change…read more2/11/25 1:30 PM. On 2/10 got an email reminder, and clicked to confirm appointment. Showed up today and was told my appointment was at 2:30, despite having two emails to the contrary. Bottom line, you have been warned. After my vehicle was inspected and work completed I am adding additional information to my post. I feel that their service/evaluation was thorough, and their communication throughout the process was exemplary. They are going to do follow up work on my brakes and I will see how that goes. I understand that anyone can have a bad day, and I think they deserve a second chance at a first impression based on how they handled the scheduling error, and their word-of-mouth reputation.

Don't go there! Poor workmanship! Management will lie to you and send you out the door, only to…read morebreak down. They will suck your bank account dry stay away!!!! They blew up my motor took over $7000 from me and now im sueing them what a headache.

When I called around for auto repair places and asked for price comparisons for a list of itemized…read moreproblems that were checked at another place. This tires plus location was polite and helpful in the call and in person. They gave me a better low price and was able to get the job done in a short amount of time (basically the next day) in quality and timely manor. For me one of the problems were the sway bar links needed to be replaced and before the job the car was slightly creaky whilst turning(bad sway bar links) and after service very smooth as well as no creaky sounds. Another service was a coolant constant leakage, and needed to be flushed out as well and the replacement part they called me about were inexpensive and quick to fix. The coolant hasn't leaked since(about a month) as reassuring as well is their 12 month 12,000 mile included warranty on the services done no extra cost(compared to other repair places trying to charge for the warranty). I would definitely recommend calling them up and ask about getting your car fixed here.

The service at the Stillwater location was very poor. The front of store staff would not give me…read moreinformation about the diagnostic they were supposedly doing on my car. When I asked for details, they were very vague and hesitant to share anything. I later found out that the one and only mechanic who was even qualified to do a diagnostic was taking two days off while my car was there. Front desk employees, especially one, were rude, unprofessional and basically completely unhelpful. I ended up taking my car to another shop after it sat at Tires Plus for 4 days. TERRIBLE EXPERIENCE!

I had an appointment and still waited an hour to get it in the shop. Susan who works there is not…read morekind to customers or her coworkers.

i did buy my tires there but not anymore went to get my air…read morepressure checked waited for 15 minutes with no help workers kust standing there talking to each other had a couple car but 4 other workers standing around with that kind of service hooe they go out of business