Ordered four tires through the website to have delivered here. only one showed up at first and the staff couldn't tell me where the other three were. I came back the next day to check and the staff still didn't know where they were. I took a minute to look at the tires that were set out on the service center floor and there they were with my name on them. It shouldn't take a customer looking at your inventory to find the order. Prices were very good but due to the customer service I won't buy here again. Edit- oh, I also ordered installation with the tires through the website with an appointment confirming time and date. When I arrived for the pickup and install I was denied install because I wasn't physically written in their appointment book and there wasn't a tech available to do the job. Even though it was part of the order, of which only one tire arrived when it said delivered. read more

Rushed to leave work early to arrive at 4:59 and requested an oil change, knowing they close at 7pm. Was denied service as "they are appointment only." This is not advertised on their website or any visible signage on-site. Also, I've never been informed of such policy at a Walmart before - and I've had my oil changed recently at Walmart Auto Centers in Rocky Mount, Raleigh, Fayetteville, and Wilmington. Very disappointed. read more

Went to get a oil change and after they drain the oil, they paged me In the store to tell me they did not have the filter. They then proceeded to ask me to drive to another auto parts store to pick up the filter so they could finish the job. I did and once I spoke with the customer service agent at advanced auto they told me that the Walmart associate should have never sent me to pick this item up, because they deliver to Walmart for things if this nature all the time. Unfortunately they did not have my filter in stock at advanced auto either. So I drove back to Walmart where they still tried to charge me for the oil change, even though there was no filter to accompany it. (Which the filter should have been checked for prior to draining out all the oil). I eventually spoke with Walmart service center's manager and they dismissed the charge on behalf of their incompetence. I also had another dissatisfying account just today. I went to have my oil changed & have my tires rotated, yet again & brought my own filter to avoid that issue again. The oil change seemed to go smoothly, but when they issued me the receipt I was informed they could not rotate my tires because they were "choppy" and needed to be aligned. When I got the vehicle home to inspect it myself, I noticed the wear on the tires hey spoke of, but the vehicle had no alignment issues. The reason (upon further research and a second opinion) "choppy" fires occur is because tires haven't been rotated enough, balanced properly or have been under or over filled with air pressure. So them refusing to rotate my tires was just due to their lack of effort and good customer service. read more

Took my Subaru to Walmart to have the oil changed. They removed the access to the drain plug and access to filter, and never replaced them, they also ripped apart the skid plate, trying to get it off, or on. It was a black guy with shoulder length dreads, maybe early to mid 30s. No surprise Walmart will take no responsibility, even though they have been the only ones doing the oil changes for nearly 3 years. read more

Bought the tires online, got an email saying they were in. Called the tire center and confirmed a good time to drop the car off. Job was completed on time and everyone we spoke with was very friendly. read more

First off..not sure these dudes know what they are doing. Really only went in there for a car battery. They didn't have it on the shelf so I asked the lady behind the counter, she was helpful to the point where she went to look but didn't have keys to the back room. We waited for a manager to show up to unlock the room, then the room where they stored the batteries was in such disarray that they had to call other associates to move the batteries and stock the shelves. After about 30 minutes they didn't have what I needed. I love this Walmart and for the most part there are competent people who work there but every company has those who have no idea what there doing or have the physical capacity to lift objects. Also over heard the conversation that the associates had about the batteries and how they were dropped during delivery... read more

WARNING! Do not go to Swansboro Walmart auto center!! We went there to get a new set of tires last week. Not only did the "45 minute" service end up taking 4 hours, but they also installed the wrong set of tires, caused damage to our rim, but worst of all, added a note stating there was prior damage to the rim in order to avoid liability to repair the damage. This note was added after they were working on the truck, they never mentioned any such "prior damage" when checking us in or doing the walk around. Despite the tech's effort to cover their mistake, the service manager told us to go ahead get the repairs made and they would cover it. When we brought him the estimate 2 days later, instead of "covering it", he said he would send it to their insurance and they would have to do an investigation. The claim was subsequently denied. The reason we were given to deny the claim was the note that was added. I am astonished that they can add a note after the customer leaves, never mention it to the customer, and that releases them from liability!! This is all about accountability, but most importantly integrity! I completely understand that mistakes happen, but the right thing to do is to correct those mistakes as best they can. Personally, having trust in the company that we have work on our vehicles is vital. I have ZERO trust in the Swansboro Walmart auto center - not because they damaged my vehicle, but because they lied about it and made a conscious effort to cover it up. Please note, that the original tires they mistakenly put on our truck were $113 more per tire than the tires that we had ordered and already paid for via Walmart.com. If we were trying to get something for free, wouldn't we have just driven off with the more expensive tires? Yes. But we didn't, because we are honest people and just wanted the tires and service that we paid for. read more