Fantastic service, super nice, and very accommodating! I called ahead to get my kid's tires…read morebalanced due to a noticeable shimmy, having never been a customer. Manager said, come on in, anytime, despite my wanting to make an appointment. Next day, I show up at 11:30a, said I was the guy who called asking to make an appointment for a balancing. All of the staff were at max capacity, and manger was looking a bit frazzled. Manager recognized me by my intro. I said, "I'll bet you wish you.." and he finished my sentence: "wished I hadn't told you to come in anytime?" We both chuckled, and he said, "let me see what I can do." He popped his head into the shop, and within seconds, said, "I've got you." Fifteen minutes later, a tech popped out of the shop and asked if my wheels had EVER been balanced, because there was no sign of any weights ever having been there (alloy rims). I said that I was surprised, because Costco had done the install six years earlier, and I had never had problems with their work before. Needless to say, they now ride super smooth, and I have complete respect for the manager and technicians. Highly recommend.

I made an appointment a few days ago for today at 9 am. When I arrived at 9:07 am today they told…read moreme they couldn't take my car. Someone else came in without an appointment and I wasn't there at 9 am sharp, so they gave my appointment away! I've used them several times before so I guess I should be considered a repeat customer. They wanted me to bring my car back this afternoon, but what the heck! Why would I do that after you just stiffed me on my appointment. Not a reliable business when they can be so cavalier about a basic facet of business - keep your appointments. Zero stars for this one and I won't go back.

Great service and will always do their best to fit you in, no matter what you need. They do a…read moregreat job with repairs, and never overcharge. In fact, the work that I had done, I expected to cost me a significant amount (based upon what I perceived to be the problem). The actual repair was a lot less and I came out of their extremely satisfied!

I've been using City Tire for oil changes for years and always been taken care of, but when I have…read morea cabin air filter replaced that I didn't ask for, for an additional 40.00, the kind of crap Jiffy Lube tries to do, then it's time to look for a new place for an oil change.

They are closed However, they did message me back to refer…read moreme somewhere else close! They are closed However, they did message me back to refer me somewhere else close! I ended up having a friend do the e work!

On 2/27/19, my 2009 Ford Mustang was examined by Rich's Service Center LLC, and Estimate #9855 was…read moregenerated. This Estimate documented the need for the following replacements: (1) the oil pressure switch, thermostat housing, and power steering pump. On 4/10/2019, Rich replaced the oil pressure switch and thermostat housing. Immediately upon return of the Mustang, the oil-pressure gauge began to intermittently shift from E to F and the dashboard oil-pressure icon illuminated as well. On 4/15/19, the Mustang was returned to Rich's, to remedy the issues of the gauge shift and icon illumination. Bethany Silvia informed me that the problem remained and the condition of the Mustang was my responsibility. On 5/10/19, my wife was driving home, during which the Mustang began a "rat-tat-tat" sound that gained volume. She was less than a mile from Rich's and managed to drive there safely. On 5/14/19, I was informed by Rich that there was a problem with the Mustang "deep in the engine." I then picked up the car from Rich's and drove the Mustang across the street to Karns Automotive Sales & Service, for a second opinion. On 5/15/19, Dan Karns called and indicated the cause of the loud engine noise was the fact that there was no oil in the engine and no reading on the dip stick. Dan added five quarts of oil. The internal noise persists, and the car cannot be driven. A new engine is needed.

I brought my truck to the Old Saybrook Town Fair Tire 3 times to have them do an alignment. The…read morefirst time they got my steering rack boots all twisted up and my steering wheel was cocked to the right. I brought it back to them that day, they told me they couldn't fix it, and sent me to another (non TFT) shop to fix it on their dime. The 3rd time I brought it to them to redo the alignment, my steering wheel was cocked way to the left and they also left the passenger side jamb nut loose on my steering rack, making it relatively unsafe to drive my truck. At that point I had lost all trust in the Old Saybrook TFT. I called the New London TFT and they were able to get me in that day for a realignment. There were many notable differences between the New London and the Old Saybrook TFT which makes the NL one much more desirable. 1. The techs at the NL location took more than twice the amount of time with my truck. I'm not sure if it's because they had to undo what Old Saybrook did, but it definitely showed me they were more attentive to my truck and safety. 2. The tech was able to not only fix my steering, but fixed the camber/caster of my front wheels (which OS said I needed to replace parts to fix) 3. They didn't charge me anything since they were fixing what another TFT messed up. At this point, I almost feel bad I gave my money to OS and wish it had been given to NL in the first place. I've read some reviews and people have complained that it took longer to get their vehicles back. Be thankful that they're taking more time with your vehicle to make sure things are done right. It's sad they had to fix the mistakes of another TFT for my truck, but I will forever be a loyal customer to the New London TFT, even if I have to drive more than twice the distance I'd drive if I were going to the Old Saybrook TFT. If only I knew the name of the tech that worked on my truck, because I'd specifically request that tech to work on my truck in the future when I need it. He was professional, honest, and showed me that my safety was priority after working on my truck. That dude definitely deserves a cold one from me. Life lesson learned: I'm never going back to the Old Saybrook TFT, and all of my future tire and steering needs will be brought to the New London TFT.

It's with great regret I have to rescind this great review of five stars. Town Fair Tire New London…read morewent way downhill with John becoming the new manager. He just tried to bait and switch me. I called and spoke to Ryan. He quoted me $130 to mount and balance and dispose of four tires for my truck. When I got there. John stepped in and was very disrespectful and condescending and he said that since I didn't buy the tires there, it was gonna cost $300 in lieu of the $130. John is not a very good manager and I would definitely not recommend doing business with him. It's not the first time I had issues with John. He always tries to upsell and the price always seems to go up with these fees that we were never disclosed upon initial quote. If you decide to do business with John make sure you get it in writing. I will no longer be doing business with Town Fair Tire and whoever chooses to, be careful for the switch and bait.

I've purchased two sets of Nokian Tires for my Jeep and Subaru - awesome tires in the snow/rain/dry…read moreroad conditions. The guys here are first rate - no bs add-ons like every other tire shop. After the big snowstorm, my car was vibrating/shaking when I hit speeds of 35+. Stopped in to ask them if they could help - they told me the cause was ice/snow trapped in the wheel well and to simply get a car wash. If only all car issues were remedied by a car wash! Their honesty and dedication to customer satisfaction is unparalleled. If you're not buying your tires here, you are missing out!

Had a tire that kept going low. Took the car to The Tire Store and was in and out in less than 30…read moreminutes. They found a nail in the tire. Plugged and fixed. The best thing...No Charge!!!

I ordered tires through a 3rd party but had firestone install them and the paperwork came through…read moremessed up, I had john help me out he had me out of there in about 20 Mississippi's, he was calm and professional but looks like a viking! W john

Firestone of New London is my go to mechanics for my Acura's maintenance and repair. Rich, John,…read moreHenry, Mark, Mike are honest, helpful and always ensure my car is safe to drive for me and my children. Fast service, quality and affordability is always guaranteed. From oil changes, brakes, electrical work, tires to suspension work.. Firestone always provides!!

After "training" the staff to my repair requests they are getting it CORRECT!…read moreI understand why there were some low reviews, but this store has gotten MUCH much better. They even matched coupon deals that the dealerships put out. Have they tried to upsell a service not exactly they were "following" Manufacturing recommendations that were wrong. I do recommend this store .

Was very unimpressed with the work done! To start it off the employees do not seem happy to be…read morethere and it shows in the quality of work. They failed to do a thorough diagnostic by taking apart my suspension and left me walking out with a fat diagnostic fee and nothing to show for it. Sure enough it was something as simple as re adjusting my suspension and I was able to do it in a friend's garage for free...

Excellent service, fair prices, fast and excellent job done! I highly recommend for your tire needs…read moreand anything other services they provide.