the worker rose has the best customer service and the most patience i've ever experienced at walmart which says a lot.

If I could give ZERO stars, I absolutely would. I am writing this review to warn customers who need to return online purchases. I have had extremely bad experiences with a customer service staff member at this Walmart (I will call him "A", as I do not know his name). He regularly sits at the customer service desk. Based on my experiences, this person does not act with honesty or a customer-focused attitude. Instead, he appears to misuse his position and makes returns unnecessarily difficult. If you have online items to return, I strongly recommend going to another Walmart Supercenter. Do NOT come to this location. I interacted with this employee twice, and both experiences were unacceptable. First incident (December 2025): I purchased a watch online. When I tried to return it in-store, A handed me a small piece of paper stating that Walmart stores could not accept the return. I was told to return it online instead. However, when I tried to initiate the return on Walmart.com, the order was marked "Not eligible for return." This was not true originally, and I later realized that A had placed this restriction, making the return impossible through Walmart. As a result, I had to contact the third-party seller myself, ship the item back at my own expense, and wait for a refund. As of today, I still have not received any refund, even though I mailed the item back on December 29, 2025. Second incident (March 2026): I bought car fluids and oil online and picked them up at another Walmart location. My receipt clearly stated that the items were eligible for return until March 17, 2026. When I tried to return two items at this store, A immediately refused and said they were not returnable. I showed him my receipt, but he refused to even look at it, insisting that his screen showed "not eligible." I asked why returns were always so difficult at this location. He called his supervisor, who confirmed that the items were returnable, and suggested I return them at the pickup store. When I went there, the staff discovered that red text had been added to my order stating "NOT ELIGIBLE FOR RETURN." The employees were shocked when I explained what happened. This behavior is unacceptable. If this Walmart cannot process certain returns, customers should be clearly informed, not blocked in the system. An employee should never add restrictions that make a customer's return impossible. This is the first time in the U.S. that I have experienced such treatment at a customer service desk. It is extremely disappointing and does not reflect the Walmart I used to trust. read more

Walmart - Left one was what he gave me to do return online. I found he put the ineligible note under my item. I had to return it by myself via USPS. - Department Stores Near Me - La Mesa, California

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Fix the self checkout system! And I thought Home Depot and Lowe's was slow. You guys are the worst. read more

Walmart - Front entrance to Walmart - Department Stores Near Me - La Mesa, California

We were here getting a few household items and looking at their Halloween decorations. My first time here and it was a journey!! Holy cow! This is a large Walmart! It's a two story shop. I was mesmerized by the shopping cart escalator! It's the little things that entertains me!! If you haven't shopped at a Walmart, it's like a one stop shopping experience. They offer furniture, lawn and garden supplies, clothing, toys, pharmacy needs, toiletries, kitchen supplies, bathroom supplies, baby supplies, holiday supplies, books, electronics, and much more!!! Overall, it's a large store. You can be in here for hours. Ample shared parking. Escalator and elevator for your shopping convenience. Cashier was very friendly and helpful. read more

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This is my First time doing my grocery shopping at this Walmart Supercenter Store located in La Mesa, CA. This Walmart Store is very clean and organized in their floor displays. I was serviced by Audrina today she was very friendly and she bagged up my groceries with my canvas shopping bag. I spent about only $38.50 on 14 food products I bought at this Walmart Store . I looked at all the prices are much cheaper than the Walmart Store I do my grocery shopping at the College Grove Avenue location in Lemon Grove. The wait time was very short another 10 minutes. I had a great experience today. read more

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This Walmart has a first and second floor. First floor containing most of the food and clothing. Second floor containing all the house appliances and electronic goods. The store is easy to navigate as they have posters above the escalator stating where everything is located. The workers are very friendly and helpful when searching for specific items. read more

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Thank you Carolyn in money services for your friendly and great customer service!! Thank you Walmart for very good paper bags with Handles. Go before 9:00 avoid the screaming kids. read more

Walmart - Department Stores Near Me - La Mesa, California

So disappointing, I see many workers but when I use their buttons to ask for a product, I waited over 10 minutes with no help. I walked out without buying anything because their service is so poor. Hire more workers or pay them enough to help your customers. It's almost like they're making it harder to shop in store to push online sales, which they price higher. If you need anything in a timely manner, don't come here, you'll just waste your time. read more

​If you buy something on sale online and it breaks, do not try to exchange it in-store. They will treat the exchange as a "return and rebuy." Because my AirPods were defective, I tried to swap them, but Walmart wanted me to pay an extra $25 because the sale ended. To make matters worse, they put the refund on a merchandise credit before explaining the price difference, so I couldn't even get my money back to my credit card. Terrible customer service experience. read more

The fact that I have to keep my phone in my hand the whole time because I have to scan every damn thing in the store to find out how much it costs is absolutely exhausting. I'd rather just shop on Amazon. I get that the beauty section is in all locked cabinets because of theft, but standing around and waiting for someone to unlock it and then dragging them around the whole department so I can pick stuff out is so obnoxious. There has to be a better solution here Also the shoe selection is pretty bleak. read more

Walmart is getting more expensive then vons and food fo less now. I wont ahop there anymore. Amazon is even cheaper then walmart.makes me sad that they got so greedy read more

AT THE SELF-SERVICE CHECKSTAND: The Check-stand Register not serve its duty, after I paid via my debit card successfully: Hence, the Check-stand register never chose toSPIT OUT THE RECEIPT, TO MY SUCCESSFUL PAYMENT, THAT WAS ACCEPTED. I told this to the Walmart Personnel, at the front of such to this aisle. But the(ir) result was as simple that they could not give me a simple duplicate showing the duplicate amount paid for the same titled 2 items. In why I said to my above of "spit out", hence a short, quick, simple process of time. BUT rather the register, and now additionally the personnel, make it all more difficult against me. In why businesses have cameras in their stores; but for who's benefit, as Walmart knows to be its own as first. read more

We like to go in around 9pm after the crowds are gone and Kathy is usually our checker. Just wanted to leave a good note for her because she is always so pleasant and fun to talk to! It's really nice to have someone who is in a good mood at the end of our shopping trip. Thanks Kathy, you're the best! read more

Went to Walmart for a few items. This is my local Walmart and I shop here every now and then. The staff is super friendly most of the time. Walmart used to be the type of store that you could go to get anything for a reasonable price but nowadays it seems that they have skyrocket their prices just like many higher end stores like Albertsons. I don't like for as much as they raise the prices they never seem to have enough staff working the registers even with self checkout. They put like 1 person over the self checkout to manage 12 stations never mind the error code often displaying during a transaction that has you waiting on that same manager to help fix the issue. The regular registers are always short staff and have long lines that often go back to the jewel section. The staff is so nice but I'm not sure how they work under the conditions and I'm sure all customers aren't nice to them having to wait in line so long. The vibe is a chill but a hurry grab what you need and race to the shortest line kinda ordeal. The down stairs womens restroom can always use some tending but is why use the upstairs restrooms if I need to go really bad they are clean. Parking is parking because it's in a plaza what can you really expect? Wish they would hire more staff and not have customers waiting a longer time to check out than they shopped. I digress and say shop around for deals if you're looking for bargains and speedy customer service. read more

I have been here recently with one of my blind clients who needed help in getting a pair of noise canceling headphones and we went to the electronic department to get assistance. We found a representative who is an independent contractor for wireless services but not an Walmart employee. When an actual employee finally arrived, they didn't have the key and provided next to no help for us and ignored our requests and refused to help in any way possible. He refused to take care of us and our needs and disappeared multiple times before we finally decided to leave. read more

I don't know how anyone feels about this but I am in the self service check out. on the east area you cannot check out with a cashier any longer. I buy 2 things. im at the check out close to the front door where the security Walmart person is. When you pay for your items. it does ask you print receipt or not. of course I do print my receipt. I am asked to check my receipt. if they give you the option of do not print receipt would they still ask you for your receipt to check. I think they just need to bring cashiers back. I understand there is theft but why check a customer who is right next to the door? I will not be purchasing at Walmart any longer. Give me your input on how you feel. Thank you! read more

Pretty clean and convenient. Covered parking 280 yards away. On a hill. Their food and groceries section is pooooor . East access. No natural light inside. Competitive pricing and decent quality. read more

Walmart - 1/2 price if Costco... - Department Stores Near Me - La Mesa, California

Purchased 3 pairs of pants, on line, from Walmart.com. Had them a while, before I decided to wear a pair. I didn't have them on 10 minutes, before one of the zipper pulls fell off on to the ground. I hadn't even tried to unzip the pocket... I take them to the Walmart at Grossmont Center, in La Mesa, and Ivonne, the customer service supervisor, tells me they will not accept a "third party transaction return", and that I must contact the third party myself, and ask for a refund. I tell her the pants were ordered from Walmart and my credit card says the payment went to Walmart. She refuses to refund my money. I go to ask to speak to the store manager, and I am told the store manager is not even in the store, and won't return til the next day. This 3 PM in the afternoon. I call customer service for Walmart Corporate office, they take care of every thing, refund my money. Do not shop at this Walmart, and expect good customer service. I spent 42 years in customer service. WORST SERVICE ever. Go to a different Walmart. read more

I had a number of Walmart Gift Cards to use this morning after Mass. For some reason, at the self check-out---all that was open---it was not "taking" the cards. Walmart representative , Evelyn, approached to assist when she saw I was having difficulty. She was able to get the transaction to go through. It took a number of complicated steps, including swiping and inserting and re-inserting and re-swiping. All through the process. Evelyn was smiling and helpful. I told her that many Portuguese women in Point Loma are named Evelyn. She responded that her daughter just married a Portuguese man from Boston! read more

Very interesting Walmart situated within the Grossmont Center in La Mesa. The parking lot was rather full on a weekday. The store itself is multiple stories and feels a tad claustrophobic compared to their other massive locations. The employees were not the most helpful. The biggest letdown was the lack of fresh produce. We spent time walking around the grocery section in search of fresh greens to no avail. Upon inquiring, we were directed to a small stand containing a small selection of packaged produce--but none of the products we needed... read more

Walmart - Department Stores Near Me - La Mesa, California

Store was full stocked. Purchased 4 impulse Items the Return Clerk Ms. Carolyn is/was so courteous helpful with my Return/exchange Items. I actually wanted to steal Her for my Sister's place of Employment. Yeah I know this May Sound BAD, but Walmarts Customer Service STANDARDS, and THEFT PREVENTION "REALLYSUCKS NOW" Compared to when I was a Employee there Many many Years Ago. Mr. Walton was alive then and I as a Employee was chosen to go to Corporate Office and Meet him Personally. An Experience I will NEVER forget. read more

Lyn in the vision center is so patient and helpful! I went in without my insurance card and she helped me figure everything out and also helped me pick the right frames for me! She was amazing! Ask for Lyn if you want great service! read more

I had bent my glasses frame. I stood at the vision counter and Joann came over to help me. I told her that I bent the arm on the right side of my glasses frame. She said she could help straighten them. She took them in the back to see what she could do. She came back and told me that she had worked to fix the problem. She had. They were very straight and fit much better. She said there was no charge. I was greatful and pleased with them Thanks Joann for your time and effort! read more

This Walmart has a big parking lot but the layout inside of the store is just really weird and confusing... We had a hard time looking for the stuff we needed... The self checkout machines were so hard to use... they kept freezing There were many sizes missing and everything was just so unorganized in the women underwear session. The worst part is they locked pregnancy sticks, condoms and any sexual related items in a glass shelf, if you need anything you will have to ring a bell which is by the shelf, we rang the bell and no one came to help us for a while, the only thing we could do was ask employees that walked by and see if they could help us open the shelf, they kept telling us they couldn't ... finally one of the employees came and she was just standing there watching us... We felt pressure and had to make a decision quick... It just made us feel so uncomfortable and embarrassed... read more

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Accessibility: there are accessible/disabled parking spots across from the entrance, motion-activated doors to enter, and regular shopping carts inside, as soon as you enter. I did not see any motorized shopping carts...if they have any, they must have all been in use. The isles are nice and wide, and it is well lit inside. Only self check out counters were open. There are also two levels to this Walmart but you have to go inside and go half way down the first level to get to the elevator for the second level. Experience: their selection is much better than smaller Walmarts I have been to, but besides this I didn't like it being two levels, the elevator not being next to the entrance, and seeing no motorized carts. read more

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I think Walmart gets a bad rap mainly because of the service and the bad customers that have been caught in photos (people of Walmart) or on WorldStar. I have to say that I have witnessed a fight at this particular Walmart a while back. For the most part, I haven't had a bad experience during the times I shopped here. I was a little bummed recently to find many food shelves empty, from panic shoppers, during our COVID-19 stay at home order. Prices here are usually lower compared to Target. Selection on goods varies, but for the most part I'd say they sell pretty much everything Target does. Whether they have it in stock or not is another story. The workers here are usually friendly and helpful when I've needed assistance. It's a pretty big Walmart with an upstairs level. I usually find what I need and I'm very thankful they have a huge self checkout area. I would hate to have to stand in long lines here. There is a McDonald's in this Walmart. There is an average amount of seating. Tables aren't always clean though. Parking isn't too big of an issue. It's nice because there is also a Target at this shopping center. Between the two, you will probably find what you need. Walmart isn't bad, good, or great. It is a solid okay though. 3 / 5 - Goods 3 / 5 - Cleanliness 3.5 / 5 - Service 4 / 5 - Prices 3.38 / 5 - Overall read more

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The McDonalds store inside always has slow service, always one cashier multi tasking with the one cook (this was at 1230 LUNCH TIME), they didn't have my mobile order after their long usual wait. I'm done coming here. I confirmed my mobile order when I got back to my phone in the car. Their number 619-460-0165 does not work. When I called the Wal-Mart customer service to help me reach someone at McDonalds, I was told "that's not our responsibility" read more

Had to make a return here, and Cedric was quick and efficient. He informed us of the price difference, making the process smooth and hassle-free. read more

Price gouging at play at Walmart. As we have been told thousands of egg laying chickens have died or been euthanized due to bird flu. Consequently the egg supply has been impacted raising the price of eggs to new heights. Walmart leads the way with a dozen eggs going for close to $10. Decided to swing by Trader Joe's. Glad I did. $5 per dozen but you can only buy one dozen per day.. Shame on Walmart. read more

DO NOT GO HERE!!! Filthy store with a repulsive odor. The store is cluttered and disorganized. Little to no space for cart in aisle. Visible mold in refrigerators and freezers as well as most of the produce and plants. I am astonished that they managed to kill a cactus and let it mold . When I brought it up to a nearby employee, I was given a dirty look and they asked me, "what do you want me to do about it?" Overall, horrible and dirt environment and customer service. 0/5 read more

Walmart - Molded fruit - Department Stores Near Me - La Mesa, California

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Walmart is not for everyone but they do offer some good buys. We stop to get birdseeds and usually find some others much needed things while there. There prices are very competitive. The staff is nice and helpful. Check out the clearance clothing. Sometimes you can get a good sweatshirt for $3. Self checkout is easy with plenty of support staff to help. This location at Grossmont is great. read more

I've been going to this Walmart for years. I just went and purchased $150 worth of stuff. As I'm leaving the parking lot I realize I only have one bag, plus the cat litter, pack of white claws, and laundry detergent that obviously weren't bagged. I immediately bust a U-turn and go right where I left my cart, which was in between two empty parked cars. Nothing was in the carts, which I figured because 1. There's no way I would've left bags in the cart 2. If I did, there's not way anybody could've taken them in less than 2 minutes from when I busted a U-turn. I go back in the store expecting them to be with the cashier who checked me out. Nope. I go to customer service, nobody turned anything in. I don't know what happened here-- not sure if someone took the bags out of my cart that was off to the side when I was paying or what, but now I can't even get ahold of the store to speak with a manager and the customer service line is closed for the night, which is infuriating. I need cameras to be checked or because this does not make any sense. Update: I went back to the store after trying to call the store multiple times. They checked the tapes. The cashier didn't give me my bags, but somehow they disappeared and nobody knows where the bags went. The manager had me go back and get all the items I was missing (which was about 25, I left with about 6 items.) I literally had to go off of memory since the receipts don't even say a full time for the items. The manager then proceeded to go through my receipt and match all of the items and ask for my help to read numbers that she couldn't see. She didn't see some of the items on there and therefore would not let me have them. I realized that I didn't pick up some items, so I went to go get them and I come back, the manager is no where to be found. At this point I found another manager and demanded a refund. This whole ordeal took over 2 and a half hours. What a joke. All because they didn't give me my bags and supposedly lost them in a 5 minute period. I will never go back to this Walmart again. read more

Walmart - Department Stores Near Me - La Mesa, California

Now I thought I had written a review for this place last year. Apparently not, but here's the update, it got a bump from zero to three stars from me. My first time shopping at their store previously wasn't thrilled, I was at the toy section and the employee was completely rude and note helpful on my item. This time though, I came in to find another item from collectibles near electronic department, and the teamlead Paul was so knowledgeable, he explained to me what's going on so that when I'm going to write another reviews regarding other two Walmart locations where I went tonight, I won't blame the store entirely. So back to the item I was searching for, I came to College Walmart yesterday they pulled up the barcode and the system said zero everywhere; and I did believe them, but today out of the blue I went visited the Santeria Walmart, they had a tons on the racks but their scanner couldn't tell me neither their employees, so I went to the one on El Cajon which had zero stocks and their scanner was the same situation. Not until I arrived to Grossmont Walmart, and Mr Paul was able to tell me that they were using different apps to scan, and at least he knew more than any of those other people I interacted with, at least he could give me a clear explanation, unlike some people were beyond my comprehension. Guess I still need to go to a few stores tomorrow for my toy hunting, but I was less pissed after Paul. Thank you Paul, your store might not be perfect, but like you said, I needed to speak to the right person because they didn't train you all equally. 3 stars and maybe next time you got more, still have hopes for the place read more

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This is a very strange Walmart. I should also note, Walmart was a daily stop in my mid-twenties. I was on tour playing drums with a band and there was a need each and every day to stop at a Walmart for something. Needless to say, I've seen a lot of Walmarts around the United States after almost three years of non-stop touring. I think there may be multiple entrances to this particular Walmart but I walked into an area that had really low ceilings, which made it feel small and claustrophobic. Once I advanced a bit more it did open up a bit but I've never experienced a Walmart store that seemed so crowded and cluttered. Not crowded with people, just crowded with... stuff. It felt disorganized and absolutely messy. Guess what? I couldn't find what I was in search of so I had to ask not one, not two, not three, but four employees, all with various levels of (non)concern and no willingness to help me locate my item. Hey, it is Walmart afterall, what did I actually expect? read more

Good afternoon , The store cleanliness and layout was Phenomenal , employees no customer service / interaction of any kind, this was my first shopping experience at your store today, the real reason I'm reaching out is the clerk at checkout telling me to bag the groceries keep in mind I'm an elderly citizen . Personally after that experience I will not return for 2nd time ... Store # 05684 OP# 000073 TE # 3 read more

This is Walmart so what can I say besides... this is walmart haha This is a busy shopping plaza and there is plenty of parking but not quiet enough during busy times. Be prepared to park in spots that are farther away or not where you expected to park. This location is 2 floors with mostly home & electronics on the top floor and everything else on the bottom floor. There are a lot of different departments in the store but since there are so many departments they are all either an okay size or a little smaller. I generally leave without getting everything on my list but can get most. The prices are good, fairly cheap but you also always pay for what you get at Walmart and the quality is pretty low. I like to get some of the kids clothes from here because they grow out so quickly or are so rough that I don't really care if it isn't good quality. Every time I go to Walmart I always say I feel bad for the stereotypes around Walmart and the people who shop there but then I go and I remember why I try to stay away from Walmart. It seems that Walmart does not bring out the best of people. Overall, it is just Walmart. Get what you need and get out. read more

This store is the absolute worst! It is extremely dirty and the "greeters" are so rude. They have these ridiculous "rules" they enforce like you can't bring in another stores cart, they illegally detain you when you are leaving by demanding a receipt, and they don't allow you to walk through with a backpack. Ultimately regardless of your opinions, the organization is terrible and supports terrible policy. They lost my money today and will forever lose it in the future because I am never coming back. read more

Nothing like coming in the door no greeting cause she is too busy on her phone. Great service place has so many red flags you think you would try a lil harder for your customers not even a welcome read more

Walmart - Yes very attentive greeter here no greeting too busy on her phone ridiculous! - Department Stores Near Me - La Mesa, California

It's a normal Walmart as far as I can tell. Nothing exceptional, although I do prefer the neighboring Target myself. Prices are relatively low, as the norm for the store. Do note that there tend to be few cashiers relative to self-checkout options. So if you require a cashier, the wait may be a little longer than other places. read more

Awesome Walmart and mirage is awesome beyond all I kno she's a leader and the most organized lovely lady she rocks