It's stupid that Walmart will not do returns yet on clothes. If the tags are on and I have the receipt. There is no reason not to return them. They will return online and at Sams club. But not in the store. This is no more then just a reason for people to forget about it and Walmart doesn't have to return it. With everything opening now they need to make returns! read more

Walmart is a joke. You buy something( which shows in stock) and they cancel. You buy something else and they cancel again. Seems like nobody knows what they have in stock. read more

This is easily the worst Walmart I've ever seen. The entire management team needs to be retrained or fired. The outside of the store is filthy. The parking lot is scattered with Burger King remnants and long forgotten dilapidated shopping carts. Inside, much of the floor is covered in duct tape, the entire makeup section is behind glass (much like a lot of the store), and finding an employee to help is about as scarce as winning the lottery. This place would be better off if they had someone stand by the door, collecting ID's in return for a key to all the cases throughout the store. It's getting that bad. Shopping takes forever. Customer service is nonexistent, and the shelves are often bare. Save yourself the frustration and skip this store completely. read more

Went in today for an Eye Exam. Even though I didn't have an appointment, they were able to quickly fit me into their schedule. The receptionist was pleasant, and informed me that the Dr. wasn't in yet, but that there was no problem fitting me in at 11am once she arrived and began her days work. I arrived back at 10:45am to fill out the necessary paperwork right as the Dr. walked in. Once I was done, the Dr. took 1 person ahead of me who did have an appointment, then she was ready to see me. Quick in and out, maybe 15-20 minutes tops for the exam then it was off to check out frames next door. The vision center was clean and the associate was very friendly. I sat with her for approximately 10 minutes while she looked up how much lenses would be in addition to the frames I had picked. Once again, in and out. No pain, no stress. Highly recommend using them. read more

This is the worst thing that happened. Bad Walmart. All Walmart stores are pretty bad, but this one seems especially horrible. I will once again be trying to avoid Walmart if at all possible. read more

Stop forcing customers to pay for bags and we won't bring our own. Also it's not illegal to walk into Walmart with a bag. Everyone that has a bag isn't stealing. This Walmart racially profiled me and accused me of stealing because I had a hat on and a bag with me. They had a police officer follow me down the street and stop me to check my receipt, my bag, and my ID. I didn't steal anything. I have a hat on because I have braids and it's hot outside. I had a duffle bag because I'm not going to pay for Walmart bags. I shouldn't have to explain myself to an officer to prove I'm not stealing. And to top it all off I missed my bus; now I'm late to my tech rehearsal for my dance show tonight. read more

Store is filthy! Third time to tried to buy a $10 watch with no luck. Sure, they have the watch. However, either now one shows up or no one has a key to get it out of the case. I called a Manager this and and he or she didn't even show up. Customer service is gone read more

I took my car here once and has a pleasant experience so I CONVINCED my wife to take our Takoma here for a simple oil & filter change. reluctantly she did it and OH BOY am I sorry!! She got the oil & filter changed on Friday night and come Saturday we had an oily mess in our driveway. So far my neighbor just thinks they were super sloppy with the oil and the oil filter but as I write this review my truck is running because we think is is leaking. Our truck had been under warrant until a few months ago and has zero problems until now. It is less than 3 years old so if there are any issues with the oil tank, lines, seals etc... It is because of the crappy sloppy work from the lazy employees at Walmart car services. If you value your vehicle take it somewhere else!!! read more

This review is specifically for Allyssa. She is a very sweet and efficient young lady. She served me at the oil change counter today. I definitely like walmart for oil services as they are very honest and will do the job what you are there for. Other places will bring you different parts from your car to replace it while you are waiting, no matter if you are there just for oil change. Once again Allyssa is the best to serve you at Walmart. Thank you Allyssa. She deserve the raise. read more

My friends and I stopped here to buy some ice and pick up some beer and wine for a fishing trip on our way to Big Bear. We got in just after opening, around 6am. When we went to the check out aisle the cashier asked to see all of our IDs. I've never heard of this policy since I dont shop at Walmart, ever. We were told that everyone in the group had to show ID. I wasn't pleased me for my ID emand was also upset that I has to show ID. I'm not sure what right Walmart thinks it has to ask me for my ID when I'm not purchasing anything, but it should be zero. read more

This Walmart is terrible. Specifically the tire and lube department.. they have ZERO customer service skills...or they just don't care.. especially the tech by the name of Keith... he has a piss poor attitude. I came in for the $20 oil change... I've done the exact same $20 oil change at other Walmart's...but while I'm waiting they tell me the oil filter will be more money which makes no sense... then they tell me that they don't have it in stock and they have to "pull" it from the store which costs more.. total bait and switch.. I tried complaining and they talked to me like I was an idiot. At this point I am worried they are going to mess with my car.. I know Walmart could careless but if anyone does they should look into this department read more

This location is HORRENDOUS I had the most HORRIBLE experience today I was trying to return a item that was incorrectly labeled literally mislabeled size on the clothing. (Sticker and Tag) all I wanted to do was exchange a pair of pants for the correct size I initially thought I HAD purchased! I was greeted by the most rude individuals who told me there was nothing they could do for me because of something with the inventory? Nothing they could do for me and laughed in my face. So rude but Ummm Ok? The pants were $10 it's not so much the money but the principal I come here every weekend to buy my weekly household items and now I will never go back because of the customer service is disgusting! If I could have give NEGATIVE stars I would! I hope they realize how they are putting in management and how bad they are representing this location. Corporate was called. read more

If I could leave zero stars I would. Walmart has to worst customer service. In addition, the manager Raquel was rude and unhelpful. This store should really invest in some training to teach their employees especially management. Horrible manager. read more

This isn't about the pharmacy but about its customer service department. I have now attempted to call this department over 4 times and have waited a total of over 2 hours. I was harassed in the phone and verbally abused by an employee that refused to give me his name. My mother called 3 times and was also put on hold and was hung up on all times. That same employee yelled at her and spoke down to her. What a disgrace of a company. This store is terrible!!!! Do not shop here!!! read more

I don't know why I keep on coming back, knowing how bad the customer service is here and I have multiple bad experiences here. First on back Friday I purchase a t.v from another Walmart, they wouldn't let me return it here and I asked why because I would have to go back to the store I purchased from. The cashier said today when charge our return policy and I thought it was B.S. So I'm giving this place a 2nd chance, I came in and Cora was my cashier, I let her know I bought tire chains in Utah and would like to return it. Cora than says when don't accept returns for tire chain and I ask if I can speak to a manager. So Kenny comes out, her tells me since I purchase it 30 miles away I can't return it at this store, more B.S and I guess all stores are ran different. But Kenny did help me, by telling me to contact the makers and return it to them. F**k**g jack. Avoid this place but retards. There's other business that has better customer service and return policy's that don't pay games. Shop at Amazon or Costco. You won't every have a issue. read more

Walmart - Brand new never used or opened - Department Stores Near Me - Rancho Cucamonga, California

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I always shop here, but recently Walmart.com has been posting different prices stating "In Store Only" and yet the manager here refused to give me the "In Store Only" price and wanted to charge the FULL price, even though the Items were "Clearance." I noticed the Fontana store is doing the same thing! WTH!? The checker tried to tell me I had to order the items on the website to get that price...Hello?! It states "IN STORE ONLY and if you attempt to order the items online, you pay a higher price." It appears that Walmart.com is doing poorly because of Amazon's intense takeover.... :) Maybe one day Walmart will get their SH*% together!!! read more

1230 pm today!! Apparently you get priority service when you're white. Waited about 15-20 minutes at the sporting goods Dept for help. After asking someone to call someone for help nobody showed up, so I went to the front. They call Lupita and she takes forever to go to the back to help us. When she finally makes her way to the back, she walks right passed us to the white people that just walked up and proceeds to help them. Now, I asked 2 different people for help and pressed the service button at least 20 times this woman walks right passed us though to help the white guys that just walked up. Then I told her in a pleasant way (I'm not a rude person) we were here way before them, she gets an attitude and says "I'm just gonna grab this for them and I'll be there to help you." Typical!! read more

How long and how many walmart techs does it take to change a car battery? 2.5hrs and 3 techs!! OMG these people are retarded!!!! Disconnect battery....remove battery.....put new battery in....connect battery Average time 10min and one person anywhere else or DIY I should have took a pic.....literally 3 guys under the hood trying to figure it out read more

No one EVER answers the phones. I'm literally on the phone with them right now and It's been 10 minutes and they picked up and hang up the phone right away. I'm not surprised that they hire dummies who can't answer the phones read more

Make sure you have all your items. I was charged for a shirt, but the item was not in the bag. I called and was on hold for over 10 minutes. After the third time talking to the phone operator, I talked to someone in Customer Service. I was told if (yes if) the cashier logged my shirt in "the book" I could get a refund. I told her I needed that shirt and it was the last one. I asked her to please hold the shirt for me at Customer Service (mind you I PAID for the shirt). She refused to help me. The part I'm also looking forward to (sarcasm) is waiting in the return line because the line is always out into the center aisle. Guess I'll start going to Target. read more

I waited 30 min for someone to get my spray paint out of the locked cabinets. I asked one of the ladies if she could help and she said she would get someone no one ever showed up. I asked another employee and he said only certain people hold the keys witch is understandable he suggested I asked the manager there were 2 walking by I can tell by their face expressions they didn't want to be bothered .I asked and they didn't even stop to listen i had to follow them as I was asking them the question. One of them asked if I had rang the bell for service I told him yes I had been waiting for over 20 min for one of them to point out the guy with the keys telling me he's busy with someone else which is fine. I don't understand why the manager couldn't help .As a manager I believe you should have access to everything including the keys. I've worked customer service for 12 years and even on the busiest of days I would never disrespect a customer like that. Bad customer service on the managers end!! read more

First of all, I am handicapped I need a knee replacement. Ice asked the people grader if they had carts they she shush me over to the exit building older man standing there did move out of my way. Continue checking people out when I have to enter the building through the exit does that make sense no but the only person that was actually nice to me was a little old lady that was checking me out then the people grader the older lady says hi can I get you a shopping cart because you have a Lectric cart and it doesn't need to go outside I said no I'm not walking. Sorry Man I parked over by the shopping carts then your person that gets the shopping carts. Well, I was like oh enjoy the road looks at me like fuck you bitch do you have some rude ass people that work here Sam Walton's thing was say hello welcome them into your business because why people like me now start writing reviews like this this is my third review the older you get or the younger you are customer service is important. This is a nasty taste in peoples mouth and I don't care about typos or any other bullshit. It's very upsetting. Are used to work for Walmart for times over had no issues but you come to the Rancho Cucamonga one off of foothill. Their customer service sucks minus a cashier that was a little old lady. She was so nice to me everybody else walks past you doesn't ask you high doesn't say hello or anything else. This is unprofessional of Walmart and this is a dish value. read more

If I could I would give a zero for the lack of customer service (Kenny, Manager). We were trying to return an android cord, without a receipt, we have never in the twenty years I have shopped at this store have I ever needed a receipt. They told me it was posted at all registers, however I was never ever verbally notified of the policy change. I talked to a floor associate and she said they should have said of the change at the register. Second issue was with the Pharmacy. They cancelled my wife's order, refused to call the Doctor when there was an issue with the prescription, and lastly cancelled the prescription, so we had to go back to the Doctor and get a new one This Walmart has gone way down over the year. I do not recommend you shop at this store at all. read more

This is close to home. I have a return. Been in line for over 30 mins. Not going to buy another thing here or any Walmart. Only 1 associate working no call for help and 10 people, oops now 15 in line. Why can't this store be even close to your other stores. It's dirty, trashy and not a good shopping experience. read more

I went to get tires and the staff is extremely lazy it took 2 hours for them to put on 2 tires and I was the only customer there they were even going out back on the blown out tire instead of fixing the car if I was the manager I would fire all the auto employees they were on there phones more than anything I will never go there again read more

Okay it's summertime and there's like no air conditioning going on at all. It's already a breeding ground for god knows what bacteria and germs but tack on some heat and no ventilation ya we will see what virus we get in a few days. I get trying to save money but turn off some of the lights or turn the air conditioning down just a degree or two. I feel for the employees having to work in that environment. It was cooler outside because of the breeze. read more

They need more cashiers they need to purchase better quality of cloth I saw several cloth with strings sticking out. Not well made expect better quality of clothing. read more

I used to love to come here late at night after work now they close early I save a lot of money .... thank goodness there's Amazon cuz cuz I only do my shopping after midnight with my work schedule read more

I took my truck in to get an oil change on March 03, 2018 at 10:16 am. It took them 2 hours to service my vehicle. When I arrived there were no cars in the bays and I was 1st in line. I asked them to have my windshield wiper blades changed. They changed one when I requested both to be changed. My receipt says all fluids checked...but my windshield wiper fluid was empty when I arrived and it was empty when I left. So what else did they not do on my truck but stated they did do?? Spending 2 hours on my truck everything should have been correct and reality was not. read more

Walmart - Department Stores Near Me - Rancho Cucamonga, California

Annoying! This Walmart is ALWAYS disorganized, just pure chaos. Today I'm calling them on the phone to see if they have a product in stock. I get transferred to the food department wait on hold for 10mins no one picks up. Hang up call back they transfer me again and I wait an additional 5mins. Hang up call again let the person know who keeps transferring me nobody is picking up can you page them or send someone else . She transfers me again and I wait again. Hang up call back and ask to speak to the manager. She asks me sure but how come I told her take a wild guess and she says okay one moment and I'm on hold AGAIN! Walmart needs to get it together. It doesn't matter if you go in the store, do a pick up order, or call on the phone they are just a hot mess. read more

I know that this is a big corporation and they will never go bankrupt, but if I can convince one more person to not shop here, then my deed is done. On 1/5/19 I bought tire chains for a potential trip I had planned. I specifically asked the associate Shelley if the chains were returnable if unopened. She said they were returnable as long as the "zip tie" was still on. Forward to today 1/16/19 not only am I given the worst CUSTOMER SERVICE by the CUSTOMER SERVICE MANAGER but they inform me that the chains are non-returnable due to liability? How would they tell me this when a WALMART employee told me they were refundable if unopened? This is completely unethical. Being an Operations Manager myself, if I tell a client/guest about a policy, I am going to honor it, even if I have to go above heads, I would keep my word. Apparently store manager Raymond couldn't understand this. All he could say is, "I will reprimand that employee but, I still can't take the return. We even have signs up about it." I would get it if the box of tire chains was open, that's completely understandable, but in my case the box was completely sealed. What Raymond doesn't know is that the signs were barely posted. They weren't there when I purchased the chains, I even had the auto center employee confirm that, stating they just had a change in manager and they were barely posted. If I were in Raymond's spot, I would do whatever I could to keep a guest happy, that's customer service above and beyond. I get it though, it's a big store and sometimes policies aren't relayed to all associates. However, what are Walmart guests going to gain out of Walmart employees being reprimanded? How is reprimanding Shelley going to help my situation? Unfortunately, Walmart has lost my business and the business of my family and friends. I cannot believe a big corporation like this is going to leave customers disgruntled. read more

As usual no matter what area every location of Walmart is filled with people who act like they hate their lives and jobs. For some reason they don't like helping you out it's so strange because that's what they're hired to do! If you don't like it why continue to work here?? Only met 2 cool people who work here recently the past 6 years I've shopped here, a guy with long black hair skinny dude. And a short red headed dude who was cool and not a jerk like everyone else. read more

What ever it's Walmart stop for one item and then at checkout time the cart is full always need something from Walmart

I bought a hoze and same day it exploded in my kid face , I returned back to the branch to return it and the staff was very rude irresponsible and they kept fighting with my 75 yrs old mom and me , this the worst ever customer service specially the one was talking as being the assistance general manager of this branch read more

While in self checkout, the machine double scanned. When I asked for help, the employee started screaming at me that it wasn't her job to scan for me... she refused to help. It was only a $0.58 burrito so I decided her harassment wasn't worth the hassle. She then stood over me telling me she'd catch me if I tried getting "shit for free." She acted despicable. read more

I was camping in Lytle Creek and forgot a few things I needed. I only needed a few items and I was impressed that they store was easy to get around. I was quickly able to find everything on my list in minutes and only needed help with one price. I asked a lady in sporting goods for a price on a ice chest and when she went to scan it the price wouldn't show up. They tag was messed up and I didn't have time to wait around for them to figure it out. I was able to get a nice simple ice chest for soda and beer for only 14 dollars. It is bright green but it is big enough to hold a few 12 packs. I would go here again but I'm not a normal Walmart shopper. The location was easy to get to and parking wasn't that bad. It was much better than the other Walmart stores I have been to. read more

***I do not often shop at Walmart; I prefer Target, but this store does have a very convenient location if you are heading east and have forgotten something (it is right off the freeway); it is not a huge Walmart, but it seems to have similar pricing and selection as other locations*** Like most Walmart locations, this one has its own huge (and free) parking lot. It is easy finding an open space. read more

I was robbed by an employee there while shopping. She stole my wallet, took my cash and saw me in the front of the store and tapped me on the shoulder to say she found my wallet in the restroom and just turned it in to the customer service desk. Once the Loss Prevention team rolled the videos, they saw her and she was arrested. I did not even get acknowledged by the management at this store. I called them three days later and was told by the assistant manager that I would hear back from them. Nothing. They did not offer a gift card for the cash that was stolen from my wallet. Sooooooo upset and will NEVER shop at an Walmart again! I have told my sisters and friends and they have now decided that Target is our preferred place of shopping. The police officer that day said that they had already been out there twice that day. It is a shame they do not pay their workers enough that they have to steal from their customers!!! SHAME on YOU WALMART!!!! read more

DO NOT GET AN OIL CHANGE HERE!!!!! RIP OFF ALERT!!! I have been getting my oil changed here because I get synthetic in my car and I wanted to save a couple bucks and they are the cheapest around, but there's a reason why... TWICE now I've caught them putting regular oil in my car after I had paid the extra $20 for the synthetic and when you catch them on it they will lie their way out! I know when you pay for synthetic they pour the oil from the bottle. The first time I caught them it was when I came back into the garage after strolling around and my car was being worked on. I noticed the mechanic filling my car with oil from the hose that drops down from the ceiling. When I asked him what kind of oil it was he said it was regular dino oil. I told him that I had paid for synthetic to which he quickly responded "No you didn't".... What??? I showed him my receipt and then he gave me some stupid spiel about how most cars they do use the regular oil so he just assumed it was the right oil... I should have learned. The second time was when my wife took my car in for me to get the oil changed. I told her to get synthetic which she did and paid for. I had gone over my mileage on my oil change so he told her that with synthetic I should come in for an oil change every 7k miles... fine.... When she came and picked up the car she noticed that they hadn't placed the little sticker on my windshield telling me when my next oil change was due so she went back and asked for it. The guy wrote the mileage down and gave it to her and she noticed that he only added 3k miles to my current mileage. When she told him no he should add 7k miles to it because it was synthetic oil he told her that he was the one who worked on the car and he didn't put synthetic in it... I WILL NEVER GET MY OIL CHANGED FROM HERE AGAIN. RIP OFF!!!!! read more

This is an update to my last post about the Walmart on foothill blvd in Rancho cucamonga . I called the corporate line to file a complaint against LUPITA and that location.. and the representative that assisted me say she would 1st try and contact the location.. because to return policy that was stated to me was not WALMART'S policy.. Walmart can do returns with out a receipt the process to do so is to check your ID 1st to make sure you are not a habitual returner. Then they will process the return for a store credit!! When the corporate representative explained that to me.. i was even more annoyed that the store manager refused to help me!! The phone representatives said she would contact the store to have a higher manager help assist me with my return. The representative qas shuffled from department to department for 30min. Before LUPITA answered the phone.. when she realized it was the same manager that tried to contact the police on a pregnant woman she disconnected the call and said she would escalate this to a different department... It seems to me that the regional manager or district manager put this no receipt rule in place in order to help lower his location shrink numbers or return numbers.. but that does not help the customers!! That only helps their numbers look good so that they may advance in the company!!! As a result they have a manager by the name of LUPITA that actually threatened an 8 1/2 month pregnant woman with being removed from the location with the police!!!.. And my unborn baby still does not have a working swing rocker!! So i will now be force to keep a damaged product and purchase a new product in order for my baby to have a swing, all because that location wants there "numbers to look good" read more