Went in to do a simple exchange, the Hispanic girl, heavy set, long dark wavy hair (she wasn't wearing a name tag) that did the exchange was very rude. The whole time she was talking and laughing with her co worker instead of giving me the customer I deserved. She needs more training on customer service if she is going to work the customer service desk. read more

Avoid like the plague. Horrible I mean horrible service, never have what I need in stock, and customer Service well there is none. Ghettooooooooo read more

Ran in to buy some printer paper and only one cashier with a big line.. This is a big problem at this location .. They usually have one cashier slow cashier .. read more

Ahh Wal-Mart. It's like Target's poorly-marketed cousin. I had been looking for a full slip forever. I had bought a dress that I found was less-than-opaque. Since I am not a scandalous person, I figured a full slip would be needed. I wanted one without all the frou frou since that would be seen under the dress. I searched all my usual places and found nothing. I guess full slips are only for people who are poor or cheap. So, I decided to try my luck at Wal-Mart and found somewhat of an assortment in the lingerie department. It was less than $11, but more importantly, it was not full of lacy crap. The line was quick; the staff was not helpful, but it was an efficient experience. My partner likes the cheap tee shirts with the cheesy slogans. I would not walk around this store just to look around like I would in Target. It just does not have the displays for in-store marketing. It is best for just getting in an out with something cheap. Also, there are too many annoying people and not enough service to allow for a thorough shopping trip. Oh! And it's the only place I nkow to get these super-perfect Neutrogena oil-free face wash cloths. Every place else stopped carrying them, and I SO rely on them. Otherwise, I'd look like a zombie with so much dead skin hanging off my face. read more

Please hire new management. The assistant manage is making rules up as she goes. I tried to inform her to refer to the Walmart rules and regulations for customer and returns since she was lacking the knowledge of how to handle it. After an hour dealing with the return, i was given my money back. But why did it take an hour, I went out my way to prove her she's wrong in her by calling corp and the company I purchased from... trust me lady I don't wanna deal with you again. Today I had some free time to check you ha. You cannot assume or accuse your customers that they are thieves for returning defective items. On top of that, I had the receipt.. I don't care who hurt you or who gave you a bad ideas of your customers but practice your rules that Walmart has placed for you and stop making shit up. Your not the CEO or Corp. so you don't have the luxury to lie and make rules up. Ima leave it at that. I'm sure you don't wanna deal with me no more, and I pray you don't have to cause I always come with receipts and logic. read more

Came here last night to check out some makeup products that was new and could not find it in the store! That is really shocking because the new makeup line was only sold at Walmart and I wanted to try it out...bummer. Decided to pick up a few other things while I was here and the line is outrageously long. I've been to other Walmarts and the lines are never this long. There was only 2 cashiers. The place is kind of dirty and there are shady people here, inside and outside. I wouldn't come here at night for sure. read more

Eek is right! This walmart is barely a walmart, small, cramped and just plain lame. I popped in today for a quick moment and was just in awe at how old, funky and dusty this place it. The selection is small and it's hella ghetto. I'm spoiled since I'm a hop skip and a jump from the AmCam one. Never again! read more

Nothing bad to say except that the customers that frequent here can seem a bit ghetto. But besides that... eh.... its walmart. Lol

Have been to several Walmarts, around the United States. This Walmart is one of the nicer ones. The parking lot is always full, and the store always busy. Great deals and they carry grocery items also. For as busy as the store is the customer service is so so. Always have what you need. read more

This is your typical big box store Walmart-style labyrinth of aisles and items you can get lost in for hours. They have a ton of stock but at the same time somehow have limited selections especially when it comes to clothes but they had some really low price food-finds in the freezer section/snack/condiments aisles. Also-- I couldn't believe how much gluten free stuff they had in the snack section and the freezer section as well. Prices on it were low to decent. I left before I could finish getting everything I needed because I had simply been there too long. I got some gluten-free chicken nuggets, meat lasagna, frozen vegetables stirfry -- they also have mashed and riced cauliflower but they're charging too much for it, something ridiculous like four dollars. I found something I've never seen before -- pasta made from lentils and quinoa flour - I bought it ($4!)-- and I tried it and it was pretty great. There are a lot of things I would have liked to find but didn't and there are a lot of things I wasn't expecting to find but did. Basically I had your typical Walmart trip where you end up spending a lot of money and not getting what you really came for. Oh also employees/people in the store are pretty rude but just ignore it and it's fine, that's all that about them and they can have it. But you can't beat flavored seltzer for $.68 a liter or a $3 poop emoji hat. Walmart your evil ways have sucked me in; I feel guilty, I committed a sin. read more

Sucks! The staff makes me struggle with being the bigger person. I have had bad experiences for years. Needless to say, I'm not surprised that the customer service has not improved read more

Its a sad day when you can be at one of the worst walmarts ever. I already hate setting foot in walmart but this was awful. Rude workers & terrible selection. Just no. read more

Wish I could give 0 stars.. Worst customer service I have ever experienced in ANY retail store.. No line at .com store pick up, still stood there for 30-40 min for help. Messy store, unprofessional associate, and they don't even have knowledge about any products. Also seen other customers get ignored as they walk by. Target is a lot better. read more

I have always bee a Walmart fan until now. I have given the store 3 chances.. but it has continued to set a new low. The employees are rude and unkempt. They have little or no training. The management was selected on the basis of being politically correct choices rather than chosen by ability. A The cashiers are the only saving grace and very few speak any but broken english and have trouble understanding basic speech. The shelves are pooirly stocked. If it is on sale.. they will not have it, It is a truly ghetto store. I had a complaint.. I called the main office and was promised a call from the store manager, not once but twice. He never called.. and he is never at the stor (or if hhe is, he never deals with complaints or customers.).. the best description I can give is to say this store sucks;. big time. double vacuum suck. read more

If I could give less than one star I would. They carry Fresh Pet dog food, needs refrigerated. First I could never find it in stock, then I complained 4 times and finally they stock it. today I went and bought it and found a bog full of dog food. I went back to the store and found and open can of soda and opened can of cat food the the fresh pet cooler. Gross and unsanitary. They did nothing. read more

Terrible customer service at customer service counter :-( long line, no smiles, customers seem to be more of an inconvenience then anything. I'd prefer automated help then the real people at the desk. read more

I've been shopping at the Walmart at Hilltop Mall for a while now. I give their cashiers and floor people five stars, they have always been pleasant and helpful. The four stars is due to the entrances, they actually make the store look kind of scary. Selection is always good, prices decent for what I go there for. read more

Cleaner and more organized, but that could be due to lack of pallets of store stock at every turn. The solution is to get rid of 24hours....20 is plenty. Spend 4 hrs restocking and cleaning.... read more

I wish I can give 0 stars the customer service is horrible! When you call it takes long for someone to pick up and even longer to find out what you want to know I've been on hold for 45 mins a few times. The deals are ok. Lines are so long and there's never enough cashiers the most I've seen are 4 cashiers and lines so long people leave read more

Dirty ghetto store but its cheap and the closest to me

This is a quite possibly one of the dirtiest Walmarts I have ever been in. The grocery isles look like they had been hit by a tornado. Just plan dirty. read more

I went to Walmart because of the promise of selection and value, but was very disappointed! When they say value, they really mean "cheap crap". The value proposition is really lacking, because most items I found felt like they would fall apart in 6 months tops. On top of that, employees were unhelpful and unfriendly. Looks like my first time at Walmart will also be my last. read more

Coco the lady at the register has the worst customer service ever. Never bothered to smile. Said good morning and she didn't even flinch. Spoke to me like she had something better to do... you need to work on your people skills COCO!! read more

I know, too many people might say that Wal-Mart is not too great, but it is a solution. I recommend to but in Walmart because they have almost everything and good prices. read more

First time I went to this Walmart, I waited for 30 min for a cashier at the sporting goods dept. The second time I waited 1 hr. There were workers aimlessly walking the floor and some of them went to look for a sale rep that can sell me a fishing license. Finally The Guy came but hardly understood what I was asking due to his very limited English. The worst Walmart I have been to. Avoid if you can. read more

I just want to take a moment and commend Greg at the hilltop location for completely altering my experience of what Walmart is all about. Ive had trouble getting assistance as Im sure many of you have, but they are really intending to take that experience away and have us feel really takeen care of. I was wanting to order a mattress and he helped me find it online and get very specific with what i wanted in terms of identifying the specs on it and all. Yay you Greg, you made such a difference! I hope you see this~ you Rock! read more

OMGAWD!! GE/Walmart online payment methods/service is the worse most incompetent bunch of walmartians I've ever had the pain to deal with. If I don't want to be late on a payment for my 2 purchases (TV & laptop) I have to drive to a store. Even that experience is a joke. I brought in a check to make a payment anf they wanted to see my CADL?? Never did they ask for ID when I made a purchase and walked out the store w/merchandise; just to make a payment! Stupidstupidstupid! If you go to the "Service" counter, they send you to a cashier! Then the usual idiots that stand at the registers look at me like I'm trying to rob them!! All I want to do is make a ****** PAYMENT!! Geez... read more

This place not only sucks it has the worst customer service ever!!!!!!!, not only can most of the employees not ever speak English, they are rude as hel*, I wouldn't shop here again if my life depends on it! read more

I am just going to give a low rating because WALMART is evil. You would expect this place to be a complete mess, but it isn't. No, not this specific location. There are two freakin levels and not just an escalator for you, but your shopping cart as well! Crazy.. read more

I rarely give one star and (RARELY) go to walmart but i had no choice since i was up here for a competition so the only place to buy " last minute materials" but this Walmart was....disgusting. Trash all over the parking lot, random people asking for signatures about immigration and toxic air pollution, and inside the store...the products are still in the shipping boxes. It was very disorganized and there wasn't even a greeter! All the employees looked miserable and seemed to be punting down the hours until their shift was over. read more

It's an OK place to go. I usually go to the Martinez store, but if I'm in the area, the Hilltop store usually has the basics that I need.

Good for Hilltop Mall to have a Walmart to fill the vacancy where Macy's was years ago, regardless of other negative reviews which may be more towards the location, which is not the fault of the store or the mall. Especially since I live in SF and since I come this way, glad to at least have the option of shopping at a Walmart. Otherwise, the closest one on that side of the bay is south Palo Alto. read more

I like how they're open until 12 unlike Target which is only open until 10 . I'm not a big fan of Walmart but I do like how the store is really big and fun to browse through . I noticed that their soda and body washes are cheaper than other supermarkets and drugstores . I bought a really cute and warm pair of sleeping pants from here a few days ago for only $10 ... how cheap ! I had to buy from the kids section but I still really liked it . I really liked how cute the pattern on the pants was and how well the pants fit me . The only thing I didn't really like was that I almost tripped over something that was lying on the floor . read more

I like to jumping in Walmart I really recommend this is Tyler this is my favorite store for hilltop good customer service recommend to the people read more

Driving from Sacramento to SF... this wal mart looked ghetto... the parking lot somewhat looked unsafed... just went here to use the restroom... it also looked tiny. read more

Friendly and helpful staff! We bought a sofa and chose the "site to store pickup". Staff was very friendly helping us taking the huge sofa until our car. The cashiers and securities at the exists are also very friendly. Best walmart we've been to read more

Richmond Wal-Mart... So I gotta love/hate relationship with this place, I mean don't get me wrong I can be just as ratchet as the ppl that shop here but if you are in a bad mood being surrounded by a bunch of mutants is no the bizz. But at the same time they have amazing deals. I will say that customer service here is shitty and its hard to find help but then again you can just assume that if you can't find what you are looking for then they just don't have it, go try target. Lol $1.79 for a can of my favorite nacho cheese!? Yeaaaaa buddy!! There's a lil something for everyone here. I'm gonna go a head and give them 4 stars read more

I look up stuff on the internet they didnt have on store which got delivered in 2 weeks at the store I set up. They sent me an email the next day of arrival saying they're sorry because had to refund me and returned the product because It was never picked up. I was waiting 2 fucking weeks for nothing they really suck!!... read more

I came here to buy some bbq supplies. Decided to buy some mesquite. When I checked out, the price didn't match the tag that was displayed. I asked the cashier if they could do something. She called a manager who then called another. This manager Chris appears. He's an obese male with a rotten tooth, very messy looking. On top of his sloppy appearance, he was was rude and extremely abrasive in his responses. When I asked what his manager's name was, he couldn't tell me, he said they're new. They? Totally unprofessional! Stay away. Shop at target or amazon! read more

This place is horrible. The customer service is not that at all, they do not know what they are doing. I was picking up a item that I ordered on-line. It actually took 45 minutes for someone to come to the customer service pick up area. Then I had to wait another 15 minutes for them to figure out where the item was located. 1 hour to pick up an item is behind ridiculous, I would never go back to this place again and I warn anybody that is thinking about going here, just go some where else the time you spend in here is not worth it. read more