The pharmacy here is by far the WORST. I've been going here for years. I finally got feed up with the pharmacy and switched to CVS. They are rude, annoyed and extremely slow. Each time i go to the drive thru. it is a 20 minute long experience. you push the button. It takes several minutes to answer only to tell you to wait. another few minutes goes by you cal again. You give information. Then it takes several times of sending the tube back and forth. They can only do one transaction at a time. They do not want to be bothered with customers. They no longer send you a phone message stating you prescription is ready and the amount One last thing The drive thru tube is always broken. I think they don't want to be bothered. I don't the associates are very smart. they never know what is going on. Bye Bye Walmart. read more

for the few Walmarts I have been to, this is by far the best. It is clean and well organized. Produce is great. My complaint would be with the deli. Really need to take some care in that area. Pizza looked like it was day old - prob made that morning and some of the salads looks pretty old. While we were ordering some deli meat, some guy who was working with the deli girl (on inventory maybe) literally shoved my frriend out of the way of the meat case as he lifted the lid and was handing the meat to the attendant on the opposite side. When I said that was damn rude- acted as if didn't hear me. I was more pissed about it than she was I was here two days after Christmas and those aisles, as expected, were a chaotic mess,but that is due to the ignorant people read more

I'm regular customer for Walmart in Mt prospect IL for over 10 years. yesterday me my wife and my two kids went for shopping as usual we had an incident with a one of Walmart customers he was following me and my family where ever we go, Then he walked to me cussing and calling me me and my wife kept telling him to keep going and leave us alone but he got louder and coussing us more and so.Honestly why he did this I don't know then Walmart shift manager his name is Bobby walked in with a loud voice trying to kick us out of the store kept saying out of my store this is my store I don't want to stay or shop in my store and he doesn't know what it's the story and what exactly happened before he got involved,me and my family refused to leave we wanna finish shopping so Bobby the store manager called the police on us and he let the other guy to do his shopping. The police forced us to leave the store without our groceries. Two words for Bobby if you have a problem with people's color or where they are from you don't need to be in this kind of business and my attorney will deal with you and Walmart in a different way. read more

Asked me do you credit back and i said yes end up gave me cash back and said too late! And i want a copy of my return items they don't give that out? What that's mean? Ask make a copy no we don't have a copy machine! Wow!! Really?? Bad customer service!! I think it is discrimination! The guy at the front of me is totally different service!! Slow return service!! read more

Always messy in here. Personnel are either great or horrible and usually horrible. Like the supercenter.

This must be a bad month for me with the stores. I got off work and ran in the store to get some mailing envelopes. I went through self check out and the lady that stands there watching every one just focuses on me and there is a person at every self check machine. The lady went into my back and pull the envelopes out of the bag and said that they don't come like this. Now mind you I scanned the barcode on the machine it beep and gave me the price. So then proceeds to open up the envelopes and said to me it's to packages and I telling the lady that that's how they all are back on the shelf. I told her she didn't have to do all that in which she made a scene in the Walmart. The racist security standing there with his NYPD hat on seen the whole thing not one time did he say anything. The cashier was wrong for singling me out and two she was wrong for accusing me. I don't work for Walmart and this is how all of your envelopes are back there so someone might want to go and opened them up and properly put them on the shelf instead of accusing someone of trying to steal some damn 6.97 envelopes. I asked for the manager because instead of focusing on me she should have been focusing on everyone else. The only reason she did it was because I was black... Let's just be real about it they are horrible in this store and it shows. No one says anything about it but they need to be exposed. Terrible service and the people that work there are horrible as well. The manager that they sent had to be 18 and she didn't understand what I was saying and nothing will be done about it.... It horrible to be treated like this because of my skin color. read more

I really only shop at Walmart for groceries and cleaning supplies, so I can't comment on clothes, etc. Shopping inside the store is pretty standard Walmart, sometimes hard to get a question answered, and they are out of one or two things consistently but overall they are pretty good. Recently I have been using the pick-up service and have been really pleased. The staff is friendly and service is responsive. The app is easy to use, and this has become a huge time saver for me. Prices are way better than other local stores and they are carrying more and more organic options, love that!! read more

As always, Walmart's reputation precedes it's name..stores are cheap and justify the customer service..after all u get what u pay for..this store is nothing different..their online inventories never match what they have in stock..their uninterested and demotivated staff would just ignore your requests and don't bother to do anything to help you..one of the worst staff filled company..no ethics and no customer service..if they are trying to compete with customer friendly stores like target etc, this company will lose big time..totally deserving.. read more

I think Walmart is the crusher of souls and the eater of dreams. I'm not just talking about their corporate policies. It's is unrelenting miasma of despair that hangs over the store like a brooding cloud. The aisles are cramped, crowded, and littered with random palettes of good that make maneuvering a cart a little like going to the Dakar rally. The selection in the grocery section is terrible. Seriously I think the little bodegas I visited in the middle of nowhere, Patagonia had better produce selection. The clientele, lets just say is colorful. If you ever ride public transport you will know what I'm talking about. I always feel a little dirty when I go here. Will you save money? Probably, but you'll still pay for it. read more

The worst walmart ever,I've had issues after issues at this hell hole. The worst customer service, associates are no where to be found, if they are found,they cannot help you the least possible way. The worst photo center, photo specialists can't even spell photos, pics are always grainey and cropped. The worst management ever, always have an attitude. read more

Probably the worst Walmart I've ever been to. There never seems to be anyone willing to help you and when you find somebody, they either don't speak English or they don't know where whatever it is you're looking for is. Nobody ever seems to smile or tries to help; seems like you're bothering them. I've been here many times and service has always been the same. I once came in and needed help and saw a group of managers all talking and tried to ask them a question and they were very rude too, as if I was interrupting their little gathering. I have recently been going to jewel-Osco instead and have been much happier with the service. read more

Clean, easy place to shop, fast check out! Easy to find the items I needed. Employees were friendly, and helpful. I will be shopping there again. read more

I bet this is what hell is like. Surrounded by angry people and workers who could care less about helping you. No one working there knows where anything is and hardly anything is in stock and the store is in complete disarray. But what can you expect when you pay your employees minimum wage read more

A really, really busy Wal-Mart. If you know what you need then I would advise you to go here. But if you need some help in purchsing items, go elsewhere because it will take you time to find someone and get help. Although, the staff here does its best to assist its customers! read more

Walmart Supercenter - Department Stores Near Me - Mount Prospect, Illinois

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Love this walmart been going there since I can remember but until a couple weeks ago an older Indian cashier was on duty but clearly hated his job as I walk towards him he just turned off the "on service" light and walked away like nothing like if he didn't see me and I was already there, walmart need to fire people like this old guy , negativity and lack of effort just doesn't go along with good service if I see him again I will confront him with this review. read more

Good service thanks guys thanks to Anmar and Martin they help a lot cuz they speak two languages cashiers very fast hope to see all Walmart's like this read more

Huge store but i thought it will have items. It has nice food section. You can buy frozen food, grocery, milk , drinks etc. You also can buy some home goods and clothes. The people who work there could be more helpful that is my opinion read more

Very bad experience she changed my lenses the for stuck in my eye and infected. She refused to help me take my contact our now I have to go to the emergency room! B Her assistant which is probably get father was very unkind and not accommodating at all i would not recommend this practice read more

This used to be my favorite Wal-Mart. It had just about everything I was looking for. I was eagerly waiting for the reopening. When it reopened, I went there and purchased some food items that were on sale. Agreed, the sales at the time were fantastic! Aisles are nice and wide. However, I went back there several more times to purchase certain items I needed, only to find out they no longer carry them. It seems they only carry limited items--probably their best sellers. Even the food items are no longer priced lower than my nearest grocery store (Butera). I'm very disappointed. I agree with Rich B. who said that Wal-Mart really blew it with this store. I'm now going to the Rolling Meadows or Niles store. However, I noticed that they also have decreased their merchandise. I've had to purchase a lot of items on-line, which is OK for some items, but I really like to look at what I'm buying before I buy--especially appliances, such as a toaster! (which I would have purchased at Wal-Mart if they had it.) I really miss my old Wal-Mart! read more

I go to this Walmart sometimes because it's really close to my house.I usually don't ask for help because I know where's what but that day I couldn't find a jam...so I asked one of the guys in the aisle and because he was new -he said he will go and check for me-he was gone for a while so I asked another person...well she had no clue either.She went and asked someone else and after 10 minutes she goes and shows me...YAM!!!!seriously???!!!I was beyond mad.No one can find this for me???And they don't even know how to spell "jam"??? I officially hate this store and I only give them 2 stars because they are pretty cheap but they should be actually hiring people that know English? read more

I'm not a big fan of Wal-Mart, I do utilize it for a few items which I can't find cheaper anywhere else but for now I don't need any thing else from there. The staff doesn't seem rude but there always seems to be a line especially if I stop by in the middle of the night... Overall it's an average store and not much to describe it with. If you need a discount come here if not then don't. Simple. :} read more

24-hour, decent grocery selection. If you must sabotage working America, you could do worse to your wallet.

The store is very clean, but unfortunately they have next to nothing in terms of stock and floor space. Everything is crammed and jammed onto the shelves, and yet somehow there's still never anything we need. The employees are decent but if you actually need to buy anything (even the makeup brands carried at other Walmart stores) skip this store. Only reason this isn't a one star is the employees we talked to were all fairly polite. read more

I very rarely go to this Wal-Mart. The other day I only went to the MT.Prospect location only because it was on my way home . I usually go to the Wheeling Wal-Mart#1735. Well I quickly remembered why I don't like going there. The people in the deli are no where to be found. The freezers where almost all empty. The food that was in them the boxes looked like they had been thawed and frozen again. The clothing developments are a mess and you can't get a shopping cart through them and there's clothing all over the floor. The floors look like they need to be cleaned and or a good waxing. There were no prices on any of the items in the cosmetics area . The Associates are very very pleasant if you can find one that will help you. The ones that worked the registers are super nice though. I feel sorry for them because there were only 3 open with the self check outs and it didn't look like there was any help for them coming anytime soon even though the lines were in the clothing department. I will have to remember NOT to visit this Wal-Mart again. read more

Don't shop here or buy ANY of your electronic products from Walmart because they do not honor warranties at all and won't refund or exchange your electronics even if it is a manufacture problem. So please do not shop at Walmart for Christmas. Their Facebook and Twitter page are full of customer complaints of them refusing to honor their warranties. So if you buy a laptop of television from them that won't power up like it should or won't cponnect to the internet then you would be out of luck and money. read more

This is an AWFUL Walmart. Employees hardly have any idea what they are doing, and half the time they can barely speak English. Don't walk away from your cart to go into a crowded isle where it won't fit, because you won't see it again! People are rude and pushy. Check out lanes are rarely open properly for the amount of people waiting in them. Using the Coinstar machine last visit we had onlookers sit and watch us the entire time we used it, hoping we would drop the money ticket or leave coins! I do not feel safe shopping here. read more

I have had enough of this location and their terrible customer serv8ce. Or lack of. They constantly treat you like a criminal anytime you need to return or exchange something-even with a receipt! First incident I had a reciept for an item yes purchased at another store, but I was told they could not take it back since they don't stock it, I should go to where it was bought. I asked for a manager and a "cashier supervisor" showed up to say the same thing. I again explained since I had been travelling I could bot return to that store and I was there now with a reciept, for an item sold by Walmart! I asked again for a manager who said apparently it was no problem after thinking a moment. Today was the last straw however. I have a baby formula that made my son sick abd gassy. The cashier behind the counter said without a reciept they cannot take any baby items back. I am tired of their lack of service. Every other store will exchange food items for other food items or issue a store credit. But not here. No offer of credit card look up was offered either. When I suggested that she looked very put out and said she didnt know how. There is no posted sign stating baby items cannot be taken back. Why does this store always have to make things so difficult? read more

Just ridiculous wait time for pick up. One person working counter, pick up line is separate yet you have to wait in line with all the returns. And watch out when trying to pick plants or firewood while an employee is watering said plants. My husband nearly got soaked as Natalie was watering plants a good 15ft away, yapping with another empliyee. When we said something, got snippy. read more

Really disappointed with Walmart Pharmacy today. I was given three prescriptions by my doctor and paid for all three at the register but was only given two of them. When I called the pharmacy they said my third item "got mixed up". Now I have to drive all the way back to the pharmacy with my fever because they couldn't get it right the first time. read more

It was a pretty good Wal-Mart. You're probably saying ''WAS?!" AND "What happened?" It was DETONATED. "Mom! Can I buy some rubble? Please please please!" read more

The vision center has an unbelievably rude staff. Recently, I was told to pay an additional $40 sitting fee for failure to return 30 days after the initial eye exam. Only problem was, I was never told that initially which was news to me! Upon bringing this to the staff members attention, an error made on their part, I was shocked to see the staff members infer that I was lying. I felt so belittled!!! I was also shocked to see the reaction of the eye physician whom had a snappy attitude when finally waving the fee stating, "YOU, are the one wrong!". I was flabbergasted to hear this from the actual Doctor! Wow!!! All in all, I was in complete AWE with such unprofessional attitudes and terrible customer service displayed by the Walmart Vision Center in Mount Prospect. I would strongly suggest taking your business elsewhere. read more

I went to Walmart looking for a specific CD for my niece for a Christmas present. It is a Walmart exclusive so I have no other options to find it. The place is packed with merchandise for Christmas, but the staff couldn't help me find it. I asked one clerk in entertainment, and he just pointed me to a rack of CDs. The second guy I asked said he didn't know where it was, because "they" kept moving the displays around. He did walk around with me, half way across the store, but with no success. I asked a third clerk in the christmas section if he had seen it. He led me to a 4' x 4' bin of jumbled discount CDs, and said I could try there. Despite wasting a lot of time rifling through the CD's, I was not successful in finding it. Not one person looked in the computer to see if they even carried it, which would have saved me a lot of time and effort. If you want something from Walmart, apparently you're on your own. read more

My fiancé and I went to return his xbox one that we purchased just a week prior. At the return desk, Kate gave us SUCH a hard time trying to tell us we couldn't return the Xbox because we scratched off a code that was included for free in the box. A very kind man Joe who works in electronics came over to try to tell Kate that it wasn't a big deal and to just process the return. She still would give up. We asked to talk to a manager, and then she rolled her eyes and just did it for us. She was very rude, cold, and was trying to belittle us. read more

Wow WOW, a non scummy walmart!!! They have grocery and are a super 'mini' walmart. Food is so cheap! But be warned if you want the typical walmart selection, they only have the really good sellers. Half the store is grocery now, so I would suggest the Niles and/or Rolling Meadows locations if they don't have something you need/want. Overall it is nice to have someone finally give Jewel and Meijer a run for their money as I easily save over 50 dollars a week on groceries by going here! Did I mention it is actually nice looking inside and wide aisles and it's open 24/7! read more

Besides the more appealing look of the store, inside and out this Walmart is a huge dissapointment. I live couple of minutes away and I am willing to drive to Meijers or Target or any other store for that matter rather than coming here. Every time I came to this store to buy something they didn't have it! And the food is cheaper and better at Garden Fresh across the parking lot. The old store had everything you could imagine and the prices were slightly lower. My mother used to go to the old walmart daily but went to the new one only once the day after opening and never again. Word of advice, get rid of the grocery section and bring back the old departments and you will win many customers back! This is not a supercenter for sure but rather a small store than lacks inventory! read more

The new Walmart mini supercenter is awesome!! I went yesterday for the grand opening and could not have been more impressed. They now have a full grocery including produce and deli. There is a pharmacy, toys, apparel, auto, home office.... you name it!! They also have a drive thru pick up for items ordered online through site to store. After being closed for 7 months it is nice to have the store open again... especially a store that was designed so nicely. Definitely recommend this Walmart over any other!!! read more

Great everyday low prices. Staff is fun and courteous. The store is well organized and lots of cash registers. Cash lines ran fast, waited less than 8 minutes in a very long line. Grocery aisles were clean and produce was fresh. Will definitely be back again. read more

I have kept trying this walmart and finally am giving up! They are always out of things in the grocery and never stocked on saturday or sunday mornings. Lots of empty spots. I don't have a lot of free time to go back to check if they have things in stock. Then there are the times I have gone and gotten things turning green and out of date! They never rotate their products. Then there are the selections of shoes and clothes for adults and children. Coats? Not much there! TARGET HERE I AM!!!!!!! read more

Had a horrible experience with Walmart Mt prospect, IL today. We ordered a photo-book and while we reached the store for pick-up, they handed over a bunch of photographs. I had hard time convincing them that I ordered a photo book and finally they had to, since I had the order document. They converted the photos to a photo-book in hurry.. the entire sequence is jumbled-up and one photo is left behind.. The photo cover has a different color than what we ordered ..All the memories we wanted to capture and gift someone are shattered. The Indian lady was pathetic with communication and was rude and blunt. She never said a single 'Sorry'. Order # 2677890465260 read more

Although they seem to have a decent selection, they need more people working the registers. The waiting line is often way too long because they seem to have a fair amount of customers coming through. Not a bad location though. read more