For many years I have always took my car to Firestone on 3rd st and Osborn, probably about 25 years. Anyway it has become very expensive just for an oil change 120.00 and then they said I needed new lugnuts so I purchase them for all tires 136.00. Found I really did not need them from another Firestone employee. So I decided I would go to Walmart, my children do. I had my oil changed and I ask if they would look at a my front low beam headlight, as it was not working. The young man who took care of my car must have discovered I only had a loose wire and fixed it, but I was never charged , and he changed my oil, Total bill $71.00. OMG.. Thank you so much Walmart not only for excellent service but honesty. Lillian Jordan read more

The store is clean, well-kept and the aisles are spacious. The shelves are stocked when i visited in the evening. . There was minimal wait at the checkout. They have many self checkout kiosks available. The associates are willing and available to help. There is accessible parking and entrance. read more

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Horrible customer service at return section. Guy with the glasses doesn't know what he's doing

This Walmart is definitely a great place to shop. I have used online shopping to get my items ordered well ahead and it was easy to pick them up. The entire process was made very simple and easy. I would definitely use this service. The parking lot is huge and easy to find spaces based on which department you want to go to the store. The store is well stocked, and the staff is very friendly to assist the customers in need. However, there are lot of aisles especially the perfumes and body lotions they were all locked and you need staff to help you. This Walmart has definitely lot of utensils on stock and very convenient to make your choices by checking them out. They do have lot of other shops like Salon, Glasses for eye which is great. Overall, a great store to check out. read more

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Who knew that Walmart could create such a beautiful cake? During the last minute birthday plans for my sister, I was able to create this cake through the online Walmart website. Originally I was going to book a cake with a cake specialist however time slipped away. Luckily Walmart had this cake ready in less than 72 hours. The cake was flavorful and tasty. However the hot pink icing was a little harsh. Will definitely keep Walmart in mind when I am needing a last minute cake option. read more

Walmart Supercenter - Birthday Cake - Grocery Near Me - Phoenix, Arizona

Went in today, did not know what happened, but my order did not go through:(thankfully danishia and her team were able to find me a solution and got me my bouquet cake, and it is beautiful! read more

Walmart Supercenter - Bouquet Cake - Grocery Near Me - Phoenix, Arizona

This Walmart location is huge. The layout is familiar to me and matches the layout of the store near my usual geographic area. I came in for a few things and left with a few more things I didn't need. What I originally came in for were some appetizers that should have been as this location (based on the store locator), but weren't there. The items not being in stock were my only issue during the trip. read more

I came in the other day and I'm glad I was able to talk to a worker named Johnatan he showed great interest in what I needed and actually helped me get a cake for my daughter thank you so much for your great service young man and your patience. read more

Worker Johnny (Johnatan) helped me find exactly what I was looking for when others didn't care to. He was very welcoming and friendly and I would definitely be coming back in the future! read more

I just want to give a shout out about a very nice cashier at the Walmart I frequently visit. Her name is Lara at the store on Warner. She's always so nice and friendly and in a great mood no matter how busy the line is she always asks me if I found everything I needed. She's also very nice to my elder father I bring with me. I just gotta say she has a kind soul. Bless her heart for being so sweet all the time. I know how hard it is to work in customer service because I did for many years for a long time. Anyway. This past week Lara reg 21 keep doing your awesome job! read more

I've been waiting over an hour for a replacement product for a return that was delivered damaged today. The store is almost empty but there is a massive line at the returns. No one seems to know what they are doing and a store of this size should be able to handle a return and replacement in much less time with the amount of staff hanging out doing nothing. Very disappointing after Costco has departed almost a decade ago. read more

Walmart Supercenter - Grocery Near Me - Phoenix, Arizona

I returned a small fan that I purchased using PayPal on the Walmart website. I was forced to take a Walmart gift card and not a credit to my original payment method by a female rep that didn't know how to do her job, because I payed using PayPal she said. So I asked to speak with her manager. After waiting 20 minutes for a manager or "coach" as they put it to show up Sinan shows up. After arguing with me about Walmart's "system" not being able to offer me anything but a gift card because I paid using PayPal, I stated that something is wrong, you must be able to offer me a credit to my original payment method. Sinan again told me rudely that I should be happy because I got a gift card when I expected a simple credit to my PayPal account. I then took a pic of Sinans name tag to reference at home with Walmart corporate and he lost his temper and threatened to call the cops on me for taking a picture in a private Walmart store.. I laughed and left as he called the rent a cops in an aggravated state.. When I got home the first thing I did was jump online to see what options there were to make a formal complaint on Walmart's website. It looked like a chat was the way to do it. I simple typed into the chat, " I was forced to take a Walmart gift card instead of a credit to my original payment method" because Sinan the Walmart coach told me so.. The reply from Walmart came back immediately, here's what they said: "I really appreciate you giving this to our attention Theodore, This is definitely not right, and I sincerely apologize on behalf of Walmart if this has caused you any problems. This is not the kind of service we want you to receive, but don't worry --since you have me on the line, I will make sure to provide you with the solution to your problem. "I fully understand the weight of the situation right now and I can say that this hurts us more than it is unacceptable to you. Please let me fully document this conversation and bring this up to our higher management. We appreciate your business with us. With that said, I personally will make sure that this will be heard." read more

Walmart Supercenter - Sinan the Walmart coach - Grocery Near Me - Phoenix, Arizona

Everything. I have had nothing but a negative experience with this Walmart. The associate walking around with earbuds on. If you need help, good luck with that. Self checkout and the east side is all ways closed. And on the west side most of the self checkouts are broken. There are a lot of outs on the shelves. Just a very dirty place as well. In the same strip mall there are other places to shop. Target, Ross , ect. read more

Terrible attitude by many of their employees. Received bad information from the tire center and purchased the wrong tire. According to Discount Tire the tire Walmart sold me was a road tire and i needed an all terrain tire. The tire they put on my car could actually cause damage to my car. I asked the manager of the tire department these questions and they assured me the tire they sold me would work just fine. They did not know what they're talking about. read more

Two lanes open and a huge line at every one. It's terrible every time I come, why not have the self checkout open?

Around 9 AM I made a tire appointment for 4 PM that day, by 2 o'clock they sold two of my four tires. They told me that I should have purchased the tires online, but nobody told me I had to do that when I made the appointment. When I told them I was driving on a doughnut and did not feel safe, Bill said it was not his fault, it was his supervisor's fault. Passing the blame. Then when I asked for a resolution by him, helping me make an appointment somewhere else they refused saying he said he did not work for another Walmart he worked for that Walmart. I told him it was horrible customer service and he said there was nothing horrible about it. I said wow and he said it was not a wow moment. I had forgotten his name so when I asked for his name, he sarcastically said it was Bill like I told you when I picked up the phone. It was not my doing they sold the tires. It was not my doing they did not tell me I had to buy them prior to my appointment. But I was made to feel like it was all my fault or it was Bill's fault with a complete lack of empathy they made a mistake and a complete lack of assistance in fixing the issue! Horrible customer service!!! read more

The ladies at the auto department are very polite and helpful. They are doing a great job! 15/Bethany location.

Schedule oil change two weeks ago... it took them 1 hour to tell me they didn't have my filter and sent me back home. I had an appointment scheduled for today at 4:00 pm... arrived... they are close!!!! Great thanks for the heads up! read more

Went to get my oil change and they couldn't get the drain plug off. Waited an hour and a half for them to tell me they couldn't do it. Even with a schedule appointment. Technicians are inexperienced. Later that day went to take 5 they pulled the plug with their hands don't waste your time. read more

I want to give a shout out to the manager for this location because I have just experienced the best manager on duty. Dressing up to hunt for those who rob and steal this place. Makes me feel some what safe ! He's not that one classic manager that hides inside the office all the time ! Good job ! The place it self is guetto and unprofessional staff. read more

This Walmart location has improved drastically over the last couple of years. They put in a bunch of self check outs - I go with those now 100% of the time. Much easier than waiting in the regular checkout line. They've also greatly improved staffing- I see staff all over the store now. Walmart is Walmart - but I have to say, they've taken a lot of action to improve this location. It is one of the busiest Walmart's I've been to in the valley, and I've been going there for the past 8 years. read more

They wouldn't give me a refund for a hoverboard I bought because I had to use it for 20 minutes to find out that it didn't work. But hey it's okay, I could afford to donate $150 to Walmart, I'm a college student after all read more

The general manager is up to his rotten tricks again. Friday night at the electronics department and one person to help 12 people in line. No one at the register in sporting goods or cosmetics, and this is the Friday before Christmas, yep Walmart proving they do not give a tinkers damn about customers at this location. read more

Worse Customer service out of any Walmart I've ever been to. I needed them to unlock the socks and I went up to customer service twice and they tried to radio the people but no one ever came. I ended up taking them over 15 minutes to finally find the person and then a person came up to me and made it know that it was my fault for not pressing the button even though I was instructed by three different employees to go to customer service and ask. And finally, when the lady came, she ended up helping someone else out. I will say that there was a very helpful woman who is trying to help me track down the lady through through the radio, and she even walked to the back to try to find her read more

attended the 6:50 showing of "despicable me 4" at the harkins located in the same shopping plaza. after experiencing a shift in the universe inside theater 5, i was craving a classic pillsbury 20 count character cookie with a MINION atop it. not being an idiot, i checked on the walmart website beforehand and was informed that they were located in aisle A22. NOT true. i circled the coolers where they should've been several times to make sure my eyes didn't deceive me. in that moment, i felt a rage brewing inside of me that no man on earth has ever seen the likes of. nobody at this supercenter will ever truly know what it felt like to be in my shoes in that moment but i felt my physical dna changed for the worst. don't know if i'll ever be able to show my face here again. read more

Walmart Supercenter - the product in question - Grocery Near Me - Phoenix, Arizona

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Written by Shirley Worst walmart in history, First and foremost there is no management ! Employees are like puppets, the so called floor managers are rude, smartsses has no knowledge of what their job should be. Most of them not from America. Speak broken English. Cannot ok or override a simple problem. . The checkouts don't take coupons, computers are not programed to accept coupons, yet no one can override it. After calling the manufacturer of my coupons that I use often has been notified of how WALMART does not honor them. Now sometimes they might honor just one coupon with any purchase ? So if I have 3 different coupons and 50 items..(choose which coupon I want to us.) THIS SO CALLED SUPER WALMART ON 16 AVE BETHANY , PHOENIX, SPECTRUM MALL IS NOT SUPER. The area is not safe as well. !!! Guards all over you feel crowded. But what for... S.B just skip this one it needs to be closed down.. read more

Worst store ever! Close all the lanes and self-check out only 1/2 of the registers work! I asked someone why they locked the doors on one side before 8 o'clock they said half the people that work there quit or got fired! So where are the managers why aren't they working? She said their to lazy to come out and help! read more

I come to Walmart with the intention of getting out fast seeing that I just needed pants, got handed the wrong size by a lady who's mute, still helped nonetheless and I'm very grateful for her assistance. What I am not grateful for is the fact that I had to wait another 35 minutes for some pants (because this store is notorious for locking up just about EVERYTHING including work clothes) I never ended up purchasing because no other associate showed up to help after asking three more times and having an overworked stocker ask over the intercom. I ended up walking out empty handed and saw more than 6 associates standing at the door just chatting about their day not even greeting us out. Thanks for absolutely nothing. read more

Lots of great parking in big lot. All employees use Covid-19 guidelines face masks gloves. The store has a station for customers to clean hands entering store. Some customers use masks. The store is very clean. Easy to get in and out. read more

Welcome to Walmart at 1607 w. Bethany Home where managers are scarcer than the Tooth Fairy and they are so cranky they had to pay someone to stand at the door and smile. Buying online at Walmart.com means returns will be horrible for merchandise that isn't also carried in store. And that's a boatload of items. To compete with Amazon Walmart has stuffed their website with anything and everything. Too bad that is all they have done. Amazon does it so much better. read more

I started shopping at this Walmart once I purchased a house in this area. but since shopping here I've been uncomfortably watched at the self check out. Stopped and asked if I paid for something. I've watched the greeter allow many people walk pass without checking the receipts but stopped me scan my items. Looking over my shoulder to see how I'm paying. I started to take it personally so today I said something 6/3/2020 ( 7:30 am). The Faux Santa Claus rolled his eyes and mumbled under his breath. That's it I'm DONE I rather drive 20 mins ( it's annoying and uncomfortable) signing out - Cat women read more

Walmart Supercenter - Front of Walmart - Grocery Near Me - Phoenix, Arizona

Instead of paying a fair wage this store manager would rather have one human cashier and lines twenty deep at the automated registers. It starts with the store manager, then the regional. Prove you are a great company by hiring and training. Be better don't be Amazon. read more

the guy who was always outside in the parking lot collecting all of the cards is one of the nicest guys I have ever met. He went above and beyond to make sure me and my mom had a cart every single time we go to this location. My mom is elderly and it is not always easy for her to get in and out of the car. It is even more difficult for her to get in and out of department stores because they are so big and have such big entryways the guy always goes and gets a cart for my mom and he walks it all the way to the car which is so nice and so kind and for that we were always be indebted read more

It's a Wal-Mart Supercenter, so there isn't much to say here that hasn't been said a bunch of times before. This is a nicely organized and neatly laid out Wal-Mart. All the shelves were properly stocked and the associates seemed pleasant enough. Check-out was quick, but I think I got there just as the shifts were changing. There were more checkout associates than there were customers. This is probably not a normal situation. Parking lot was large and full. Cart corrals were in the process of being emptied by the cart shagger with his battery powered cart pusher. read more

Walmart Supercenter - Grocery Near Me - Phoenix, Arizona

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Where do I start-expired foods still left on the shelf. Salo a type of Keto bread one loaf dated Sept 22 still there in October. Alcohol locked up near the check out and when you describe what you want they look clueless. Might as well go to Fry's. Batteries locked up,are we all crooks in this neighborhood? Self checkout counters that are dirty as young girls stand around talking to each other and are clueless to what should be managed. One good thing the carts are being upgraded. read more

I went to get an oil change and it took them over 2 hours and counting for them to complete an oil change mind you the car that was in front of me when I pulled up is gone along with other vehicles that have came after me. If I could give them a quarter of a star I definitely would. read more

If I could give zero stars I would. I was in there an hour ago with a friend and my 2year old. As we're shopping we noticed a fight between two guys. Next thing you know the guy got stabbed. Scariest thing I've witnessed. We kept trying to move from the altercation but every direction we went the fight kept moving towards us. The employees did there best. I know this isn't Walmart's fault but I would definitely avoid going to this location. There's always something going on. read more

Worst management ever, I was shopping and needed help so i asked a manager named luis and he pushed me to the ground and spit on me then stomped on my hand as i tried getting up. read more

I got an oil change. Last time they didn't put my splah guard up. So i mention to make sure to put it up this time,going on a long trip. Sure enough when i left it was propt up on a bracket, day later hanging down dragging. Those lazy asses! read more

Besides this Walmart being ghetto they are inconsistent. They charged about 15/16 dollars more on my oil changed Molding cheese YUCK read more

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