I sent my glasses in to have repaired. I included ''straps that held them around my shoulders''…read more The bastards did not return them with my glasses. They do not respond to emails, nor my phone calls. The NC Attorney General now has a complaint on them.

Worst customer service ever. On day one I called their number that I had to look up with their…read moreaddress, it's nowhere on the receipt. I selected 1 for service, it goes to a fast pulsing tone, that's four yesterday and today. Yesterday, I selected 0 for the operator and got an answer, the guy would not give me his name but took mine and my number and said he would have HR? call me back and that the service people are probably on a break or to lunch. Needless to say, there was no call back. Today I call and same tone on service and when selecting operator, someone did answer and set the phone down. Terrible phone etiquette. Do not buy from Costa, you will not get good products and there is ZERO customer service. I disputed on my credit card. I bet they answer them. Will follow up later.

Just realizing my vision has shifted from last year to now I made my appointment with Elevated Eye…read morecare and believe you me that whole team that she has working behind her is so awesome just like she is very informative made me feel very comfortable and explained to me in detail about the eyeglasses prescriptions and everything so I will recommend this eye doctor to family and friends for sure

Would definitely give no stars if possible. Took my 5 year old for multiple concerns especially…read morearound him not being able to see the board at school. The doctor advised he is near sighted and has astigmatism recommended we return in 6 months. I asked in terms of school work is there any suggestions she told me no what i described was a behavioral problem because from the exam she gathered he was stubborn by the way he answered her questions. No professionalism at all. And disgusted to see an adult make assumptions on a child's behavior in a 15 min visit

Always great service,either there in the office or by phone.Staff and the doctor are always…read morepleasant and helpful

Love going to this place... Everyone is VERY friendly and not a long wait at all.... Will…read moredefinitely continue to go here!!

Me and my family have been using Dr Fallas and buying glasses there for years. I just brought new…read moreglasses 2 months ago and decided I would get some cheap glasses on line to work outside in. They gave me my rx but refused to give me my pd - saying it was proprietary. I had always thought of him as honest and fair. Obviously I've seen a new side to him and will take my business elsewhere. He only cares about the money. Very sad

I love Dr. Falla and he is a good man. But after being treated rudely by one of his receptionists…read morethis morning when trying to correct a scheduling error that was clearly their fault, I won't be back. She was extremely rude and argumentative, kept shaking her head and making smacking sounds while trying to find reasons why it wasn't their fault, etc. when all I wanted to know is if they could fit me and my wife in, in spite of the error. I finally heard enough of her sarcastic and rude mouth and walked out. Wont be back. And their website doesn't allow you to leave any type of message for anyone other than the same people that we had the problem with.

Update Dec. 2025: still 20/20 as of annual exam THIS WEEK! On the OD's official report -- my near…read morevision is important, only time I pick up minuscule cheaters -- only a 1 or 1.5, not the 2.25 or 2.75 like before -- is in the dimmest light, for the finest detail work or super tiny print not meant to be read by normal human eyes. In daylight or typical indoor light, these multifocal, toric IOL's are fantastic, akin to the best contact lenses i ever had, but w/out all the soaking, cleaning, etc.

I have been dealing with there billing dept. over a year ago and now they are sending me a bill. I…read morehave paid it I have receipt. Have left messages but they will not return calls . very Bad service.

I had two appointments that were re-scheduled for various reasons by the practice, all were…read morecanceled by the practice when I got there. One time was because the doctor was in surgery that day, the employee should have known this when I was called to re-scheduled. The second time was for a cataract consultation, when I got there for the 9:15 AM appt. I waited 40 minutes after appt. time and ask what was taking so long, they said I was next. Two more people were called, at 10:15 I ask the desk why, this is when I found out it was for a "cosmetic" consult. I said it was supposed to be for a cataract consult. At this time I ask them to cancel my appt, I was going back to Clayton Eye Center where they knew what they were doing. I don't believe the employees know what they are doing, it is chaotic. I have to travel from Jonesboro to Locust Grove, it was a waste of my time and gas. This us unacceptable for a practice that was highly recommended.

My appointment was at 2:50 PM, and it's now 3:32. I went to the desk to ask about the delay; they…read moresimply said they're running behind. My time is just as valuable as anyone else's, and I'm paying for this. I'll see how the rest of the service goes, but it's looking bad. The staff has the professionalism of zombies. The waiting area is packed with people.

Will not give out measurements for a prescription for purchase elsewhere. Unethical business…read morepractices.

Exam and staff went well. Glasses supposed to be received in two weeks. It has been five weeks and…read morethey have no idea when they will arrive. I had to order glasses elsewhere, same style but half the price. Will not give a refund for the glasses that they cannot seem to provide. NEVER order glasses from De Poe Eye Centers!

Location: 1128 Highway 20 West Suite A Mcdonough, GA 30253…read more The customer service here is horrible. I would not recommend anyone to go here. I arrived at 10:30 and left at 1 o'clock. Multiple people who came an hour after me were in front of me. I had to beg someone to assist me, and finally Sarah was the one who helped me. This location needs a complete overhaul of the staff. Horrible -- I mean it, it was almost a traumatizing experience, and I'm not even exaggerating. I would not recommend anyone to go here.

From the reception to glasses selection I was treated with the utmost respect. My eye exam went…read moresmoothly. Bria helped me with glasses and checking out she was so sweet.